When I arrived to pick up the truck, the attendant just gave me the keys and said I am good to go. The attendant did not go over any truck rental issues such as asking for my drivers license or signing any papers. He never reviewed the mileage on the truck with me when I picked it up. U-Haul later called and did not realize I had picked up the truck. Then when I dropped the truck off, I was charged an extra 118 miles that I did not drive. This is absolutely ridiculous. This whole process was a disaster. It does not look very well for U-Haul. Just checked my notes because I have called several times.
Mark H
Customer Reviews for Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was correct and nice. I needed an appliance cart and ordered one. I didn't get one, but they tried to rent me some moving blankets instead. What?
Joseph G