Customer Reviews for March Mini Storage Inc
(U-Haul Neighborhood Dealer)

153 reviews

3301 New Kent Hwy   Quinton, VA 23141
(& Henpeck Rd)

(804) 932-9753

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(804) 932-9753

3301 New Kent Hwy
Quinton, VA 23141
(& Henpeck Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Area was great and well maintained! The staff was very understanding and polite. The only problem I had was they needed more lighting for night time movers. Other than that I had no major problems. I can honestly say i would recommend this storage facility to a friend.

Danita W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamar S. 
Rating:
2.0

The office is a shrine to Donald Trump, there were 10's of political banners outside. Made me feel very uncomfortable

Gillian B. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

The Uhaul app would not allow me to sign out the truck, so he had me leave it and would close it out in the morning. Very helpful.

Elvys P. 
Rating:
2.0

Ensure a more streamlined check in/reservation process along with requiring your locations to have reliable internet and phone service to complete the transaction. In addition there should be a localized backup procedure if the online system isn't available.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Keep track of your trucks. I reserved it in Mechanicsville and 10 minutes before I got there, I was updated to Quinton, Va.

James D. 
Rating:
1.0

The amount of political signs/ political memorabilia was excessive, and the woman running that location has a sign on the door stating she will not wear a mask and to enter at your own risk. It also took 45 minutes just for her to do the paper work required for me to rent the trailer I was picking up. I won't return to that location.

Jesse F. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
3.0

At the time of rental I was advised if I returned the rental earlier than the allotted 4days I would only be charged for the days used. I turned in 1day early and was advised I would be charged the full 4days. Very dissatisfied customer.

Terry H. 
Rating:
3.0

The office is located inside a realty office and washard to find. No U-Haul signs were visible from the road.

Takashi E. 
Rating:
5.0

Very nice staff, I was in and out and on my way in no time. Drop off was just as easy, would definitely recommend this location if you are in the area and need to use the Uhaul services.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
1.0

Did not receive dolly, hand truck or furniture pads. Online and app both extremely time consuming and difficult to use. Staff on both not friendly

Trevor P. 
Rating:
3.0

I did not feel welcomed by the receptionist

Wilhelmina C. 
Rating:
5.0

Your app is terrible, on line check out horrible and the truck was dirty. Had nothing but problems with reservation. pickup and return. Terrible experience.

donn D. 
Rating:
4.0

no problems at all, and everything.

Thomas G. 
Rating:
3.0

They gave us the dirtiest truck on the lot. Both inside and outside. The Bed of the truck was filled with dirt and small pieces of metal, which we had to sweep out. Within 2 hr of getting the truck, we had a flat tire and had to have a UHaul roadside service come and put a new tire on the truck.

John K. 
Rating:
5.0

Customer did not leave a comment.

Henry R. 
Rating:
5.0

A 6 x 12 trailer with brakes should have a Jack to lift it up and connect it. Way to heavy empty for one person to connect.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
2.0

We ordered a dolly to help with our move, it was not in the truck when we picked it up. This made our move difficult. Also, the code did not work to access the key. We had to call support for assistance. Not a great experience.

Crissann M. 
Rating:
3.0

The driver and passenger side floors were very muddy I took pictures of it when I Ranett the vehicle I did brush it out but it still looks dirty to me. I alsoThought I rented a flat dolly but you guys gave me an upright one. Other than that everything was fine

Michael B. 
Rating:
5.0

I requested an appliance dolley but it was not delivered and I still got charged for it.

Patrick S. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

Customer did not leave a comment.

rudy S. 
Rating:
1.0

I had many issues picking up my uhaul had to drive 30 minutes after my guarantee was incorrect. Then never got my 50$ refund because they don't care I will never recommend uhaul to anyone

Ammon David S. 
Rating:
2.0

If a customer orders moving pads and you can't provide them, then you should tell them in advance. Also dirty trucks are a poor image.

Carlton H. 
Rating:
5.0

You can adhere to what Uhaul says it's going to do in its calls

Angel Q. 
Rating:
2.0

Better markings on U-Haul office, as actual trailers / trucks are on the opposite side of a highway

John H. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Lana B. 
Rating:
4.0

Same comments as pick up location.

John D. 
Rating:
1.0

Location was changed three times and turned out to be a 2-hour drive from where I requested pickup. Nothing was said about this, up front, the location of pickup just kept changing with the usual excuses, "lots of holiday use." Location was out in the middle of nowhere.

Lynwood G. 
Rating:
1.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Natalie E. 
Rating:
3.0

Very easy access. U-Haul is not their primary business, so there were some computer access delays, but the staff is friendly and the environment is welcoming

Brian B. 
Rating:
4.0

Nothing

GLENDA C. 
Rating:
4.0

My experience with the self-checkout was horrendous. I spent 1.5 hours on the phone with customer service establishing checkout. This extended and already long day. Checking back in requires customer service again. As well, the check in location changed. Whether it was the holiday period or the on-line app, I would never recommend this feature from Uhaul.

AARON H. 
Rating:
5.0

Fantastic service

Malcolm K. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Customer did not leave a comment.

Lillian B. 
Rating:
3.0

Went to return truck on same day I rented, couldnt find drop box. Called uhaul help line. They said trucks on one side of the road, office for drop box on the other. So dropped key. When I clicked on info for receipt my acct says zero. I returned truck to drop off point same day I rented. With full tank of gas and my limited mileage of 40 miles. Not sure what is going on? Please contact me if any questions? I also called the business owner and let them know. Thank you have a good day

Lori D. 
Rating:
1.0

I was billed twice after trying to explain to the lady that I had already done the process online, she insisted to do it again on her own, and put in my credit card info again after I made it CLEAR I WAS AFRAID OF BEING DOUBLE BILLED.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Safiya F. 
Rating:
2.0

This was a disaster. I had to change the reservation 3 times. When I went to pick up the vehicle, the quoted cost was $102. Sign says $19.95/day. Wow. What a scam. Plus $10 for gas. Then when I picked up the truck, the rep took about 30 min to prepare the paperwork. This delay made my son who was helping me, late to work. The rep took to other calls and a walk in during the time she was "helping" me. I should have been taken care of before taking calls or helping anyone else. I will let others I know in my county know to stay away from Uhaul

Stephen V. 
Rating:
4.0

Customer did not leave a comment.

billy J. 
Rating:
4.0

Customer did not leave a comment.

MELANIE H. 
Rating:
1.0

My truck and trailer were not ready. The women in office did not know what to do. They went to a nearby donut shop and a customer said he knew how to hook the trainer to the truck, but no one knew how to put my car on the trailer. We figured it out, but upon drop off were informed that it was not corrected loaded and could had rolled off. The whole process took 2 hours.

JOYCE T. 
Rating:
3.0

No one is ever there. you just drop it and go. If you have problems or questions no on answers the phone. I am not happy that I was charged extra for mileage as I didn't see this on my contract.

Cathy A. 
Rating:
3.0

My only concern is how much gas prices can range from one UHaul provider to another. West Point Virginia charges 89 cents per mile and Providence Forge Virginia (20 miles away maybe) is 1.69 per mile? I ordered a Uhaul in West Point for a day and the charge was 41.00 due to circumstances beyond my control I had to change to March Mini Storage & UHaul and just within a 20 mile difference I wound up having to pay 141.00 for a 1 day rental....9:00 to 5:00. Just seems a little off to me. There really shouldn't be THAT much difference between providers. And this is the reason that I would not recommend this company to my friends.

JO ANN W. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

cathy F. 
Rating:
5.0

I had to call Uhaul and ask that this location (2 miles from my house) be designated my prefer drop off . Uhaul had me going out of my way 20 plus miles to drop off.

David B. 
Rating:
4.0

Customer did not leave a comment.

robert F. 
Rating:
3.0

Person wasn't there to do the rental. An employee of their other business just happened to in. She was nice and I was late in arriving but it was kind of discouraging since the employee did not have access to the computer for reservations. Fortunately though she called UHAUL and they did it over the phone. Worked out in the end

David B. 
Rating:
5.0

Customer did not leave a comment.

LUKASZ S. 
Rating:
1.0

Weren't aware until called by picking up location that the trailer had been dropped off. No way to do business

LEVI C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN J. 
Rating:
4.0

Customer did not leave a comment.

PAMELA N. 
Rating:
3.0

we went to reserve the truck for two days and the owner said "you don't need to the truck will be there tomorrow". We went to pick up the truck the next day and he had rented it out. We got another truck but we had to bring it back the next day and get another truck that cost more because it was a larger truck. We also paid extra milage to trade the trucks. At this point I don't believe we will ever rent a Uhaul again. There are other companies available.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

bettie C. 
Rating:
5.0

Customer did not leave a comment.

Rutsen E. 
Rating:
3.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

ed M. 
Rating:
2.0

Too far from town and had to wait over 30 minutes for someone to show up to lease the trailer.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Randy J. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

The experience was completely perfect. The staff was friendly, helpful and accommodating in every way. I would definitely use again! Thanks so much!

Angela D. 
Rating:
5.0

Customer did not leave a comment.

BERNARD G. 
Rating:
5.0

Customer did not leave a comment.

Molly R. 
Rating:
4.0

Schedule people to pick up as close to home as possible. This was the 2nd reservation I needed to make because I refused to drive 30 miles out of the way.

Cory C. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
4.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Everything was great especially considering that this was my first time renting. I has a wonderful experience.

TAMIKA J. 
Rating:
5.0

Everything was excellent. Don't have any suggestions for improvement.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Nothing they where very helpful

William S. 
Rating:
4.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

EMILY P. 
Rating:
3.0

had trouble finding the key drop then realized it was across the street. A sign would be helpful.

KIM D. 
Rating:
3.0

Owner was very nice and helpful.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

OSEAS M. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Joann was wonderful .

Keith P. 
Rating:
3.0

I did not drop off, someone else did.

MARY S. 
Rating:
1.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Perform better maintenance on your vehicles. Your process is well done, everyone was friendly and courteous. My only complaint was the mechanical condition of the vehicle provided. It had a bad vibration at highway speeds, needed the truck and couldn't return or would have.

TYRE E. 
Rating:
3.0

Are straps supposed to be included in the rental?

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL W. 
Rating:
4.0

make sure all rental equipment is at site

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

wayland H. 
Rating:
3.0

I was quoted .20 a mile and charged .69 a mile. I called the owner and left a message regarding this and never received a return call.

Patricia L. 
No reviews have been submitted for this location.

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