Customer Reviews for Marion Ave Mobil
(U-Haul Neighborhood Dealer)

2,991 reviews

33 Marion Ave   Saratoga Springs, NY 12866

(518) 587-5880

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(518) 587-5880

33 Marion Ave
Saratoga Springs, NY 12866

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel V. 
Rating:
5.0

Nick was very helpful and the lady when returned the vehicles was also

JOHNP SR M. 
Rating:
5.0

Customer did not leave a comment.

susan H. 
Rating:
4.0

Have a separate line for Uhaul customers. We shared a line with gas station/ store customers

Monique C. 
Rating:
5.0

EZ PEEZY

William B. 
Rating:
5.0

The uhaul app is still broken. The equipment return feature doesn't actually upload a photo after it's been taken, so the return process stalls out at that point. Luckily, the location was still open at the time of my return.

Adam D. 
Rating:
5.0

Nick was very helpful in my time of need . Very professional. And when I called and needed an extra day . Hey was right on it . Thanks nick

Noelw T. 
Rating:
1.0

The employee at Haul was incredibly rude. He was unprofessional at best.

susan G. 
Rating:
5.0

Customer did not leave a comment.

Heather E. 
Rating:
4.0

Customer did not leave a comment.

JEFF C. 
Rating:
5.0

Customer did not leave a comment.

Eva H. 
Rating:
4.0

Customer did not leave a comment.

nancy J. 
Rating:
5.0

Awesome service! Very courteous!

Michael P. 
Rating:
1.0

Customer did not leave a comment.

Earl M. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Great customer service from the attendant!!!!

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
1.0

I had to break into the trailer via my own bolt cutters (lock left on) and found a machete left behind inside it. The service rep didn't even seem phased by it! One would think that they would at least inspect the equipment before sending it across the country with a customer!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

Great customer service, polite and helpful

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Very pleasant rental experience Staff was friendly.....vehicle was in terrific condition

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Cris B. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
4.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

My check in with Nick was fantastic. He was very helpful. Checking out was easy and stress free. Highly recommend.

Julia C. 
Rating:
5.0

I found the employees to be knowledgeable and efficient. Thank you!

Elizabeth W. 
Rating:
5.0

Provide how many gallons are in the truck so I know how much to add to get it to the return level.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

Cab was grimy. Obvious that a smoker last used the vehicle. When using the HVAC ashes blew out of the vents.

Elton L. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Professional good customer service

Kathryn B. 
Rating:
4.0

They are a great place. I was looking for a reduction in rental- as I only used it for an hour, but was told there could not be a reduction. Too bad- but I will always rent from this location regardless.

John A. 
Rating:
4.0

Customer did not leave a comment.

kameron C. 
Rating:
5.0

Nothing! It's always a good experience.

Doug A. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Trucks on bad condition. Returned first for exhaust leak and the second truck was the same. Fleet needs to be updated.

James D. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Reed A. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

LAURALEIGH F. 
Rating:
1.0

It was Terrible, no one to clean off trailer no one hooked it up, over charged me. Worst experience ever and no one helps a Uhaul to rectify it. I'm disabled and no one helps at Uhaul. NEVER use again!

Dustin M. 
Rating:
4.0

Where are you have to drop off the trailer is crushed stone and because it melted so much it was just so many muddy puddles of water. Not great to get back into a clean car with dirty feet

Elizabeth R. 
Rating:
3.0

U-haul should be embarrassed and ashamed keeping a truck like this on the road. Truck was dirty on the inside and looked like it had not been cleaned on the inside for years. I can't believe how loud the vehicle was while driving. Thankfully it was a short trip and we did not have far to go. I don't think we would have made it through a longer trip. This truck has over 170,000 miles on it and definitely needs a new transmission. Very loud and I was embarrassed driving it. Time to take this off the road. I will never rent from U-haul again. Very embarrassing.

Neil F. 
Rating:
3.0

Charged for gas and had returned with MORE than I got it with…also charged for coverages and had turned it down

Helen W. 
Rating:
5.0

Staff was very helpful. I was in and out when picking up my rental, as well as when dropping it off. Overall, a very good experience.

MaryA R. 
Rating:
5.0

The online UHaul check-in app needs improvement for mobile interface. After I entered the odometer and fuel pictures it never indicated if I had successfully completed the check-in or not.

EILEENTERRI S. 
Rating:
5.0

Customer did not leave a comment.

ALAND H. 
Rating:
5.0

Amazing service!!! And last minute too!

LAURALEIGH F. 
Rating:
2.0

Horrible customer service. Wouldn't acknowledge or is poorly trained in online registration designed to allow customer to get going on their own, quickly. Charged for 2 gallons of gas after I put in gas and only drove 7 miles Does uhaul only get 3.5 miles to the gallon? Truck bed is HORRIBLE!! wood so deteriorated, jagged and rotting- my furniture was BADLY scratched, multiple splinters in my hands, ot was a mess. Wheels didnt even turn on the furniture trolley I rented. Horrible. NEVER going back

Tiffany A. 
Rating:
5.0

Customer did not leave a comment.

KATHRYNR B. 
Rating:
5.0

Should have a full tank so it is easier to refill when returning. Clean windows and have windshield washer reservoir filled. Van ran great no issues with the equipment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Aisha N. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAA C. 
Rating:
5.0

Not a thing, everything went smoothly and I will absolutely recommend this location for renting!! Thanks again !!

JAMESROBERT F. 
Rating:
5.0

No improvement necessary, staff was extremely helpful and knowledgeable, very quick and easy to rent.

ROBERTJOHN M. 
Rating:
4.0

Please warn customers that you don't have any regular dollies. I am five feet tall; an appliance dolly is *also* five feet tall and is thus of little use to me.

KARYNNAANNE L. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYALAN K. 
Rating:
5.0

The lady was very nice and helpful. Human interaction is extremely valuable , and it can make someone's day ,besides a clean truck 🙂.

RAMONA L. 
Rating:
4.0

Ordered through 1800uhaul and ordered hand truck dolly . Did not receive. Called location they don't even carry them.

todd S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWR M. 
Rating:
5.0

The service person was EXCELLENT. Rarely do you find such a professional person with clean energy and a true willingness to help. Ihope he's paid accordingly.

JOHNR B. 
Rating:
5.0

Went very smooth and quick was in and out within 5 mins very fast and friendly at the Marion ave location

MIKAYLAGRACE R. 
Rating:
4.0

The only problem I had was location services With the link provided from uhaul. I was unable to turn on when returning rental after hours. I was charged $28 to verify mileage gas etc. which is wrong. I hope uhaul reverses $28 charge.

WILLIAMGENE D. 
Rating:
5.0

The entire experience was excellent!

Peter A. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDEDWARD S. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTEV H. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYDEAN C. 
Rating:
5.0

Customer did not leave a comment.

alleasa H. 
Rating:
5.0

Customer did not leave a comment.

MARTINE K. 
Rating:
5.0

Customer did not leave a comment.

jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Jerry W. 
Rating:
1.0

first of all I had a "guaranteed reservation". what is the guarantee? see below... I called the day before to confirm they told me they had the trailer. I then drove 4 hours to the location. I got there and it had a flat tire that was obviously flat for a very long time. the merchant called uhaul and they said they couldn't be there until Monday. despite a perfectly good trailer sitting next to it, I was not allowed to use it. the only other trailer they would rent me was 4 hours out of my trip. I then took it upon myself to call roadside assistance, it took over 2 hours to find a service man to come to change the tire. this entire endeavor added over 4 hours to my day. I would like a phone call to follow up on this.

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

JAMESVINCENT JR S. 
Rating:
5.0

Customer did not leave a comment.

AMYE K. 
Rating:
5.0

Tried to reserve on your website, and it got REALLY confused. Called your 1-800- number and in no time a very polite and knowledgeable rep had my rental all reserved. VERY polite and knowledgeable staff at Marion Avenue Mobil, where we picked up and returned the truck

BRIANKENT W. 
Rating:
5.0

I loved the online booking process. Everything went smoothly

jeanie W. 
Rating:
5.0

Customer did not leave a comment.

Alison Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
No reviews have been submitted for this location.

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