Customer Reviews for Marion Ave Mobil

Everything was great. I have been a repeat client to this location and I always walk away with a great experience!

Very pleased,made the experience alot less stressful.When u'r moving you have enough on u'r plate.They were great!

A few items to make things better: The cargo door was froze shut on the 10 foot truck I rented - took quite a bit of effort to open. Equipment was issued late but my return time was not adjusted. Return on my receipt was two hours later than I actual, No fuel credit for over filling the tank. I would much rather receive the truck full and return it full.

Absolutely terrible experience. If we even use U-Haul again it will definitely NOT be the Marion ave location. The clerk was extremely rude, unprofessional,and unwilling to assist me. The truck was disgusting; it had been smoked in heavily and smelled like a dirty bar. There was a dirty sock wedged into the front seat and a fouled napkin in the door. The bed of the truck had scrap wood still in it. The damaged areas had definitely not been "marked with an x". I certainly don't think these trucks are ever really checked by the employees. This is, in fact, the second time we've been given a filthy truck at this location. Furthermore, we did all the work checking the truck in and out and paid the same, or possibly more, than previous rentals. I've posted a review on Google as well because the whole situation was so unbelievably terrible, and I don't want others to have this same kind of experience. Your company should probably be even more concerned about preventing these experiences.

Location was fine. Truck was dirty and didn't operate correctly

Very professional

Guys were great, no hand truck was available, and truck wasn't exactly the truck I booked but all in all it was easy, convenient.

Excellent customer service, extremely quick and efficient. I highly recommend

I have used U-Hauls quite a bit and this is by far the best location to rent from

Excellent professional service by the staff and especially the manager.

Pay attention to the customers instead of ignoring them. Make sure your equipment is clean and in good mechanical condition.

Covid mask was left behind bu previous renter and recommend sanitizing the cab between rentals. Truck did well

Lot of options offered online to help save time but no choice but to wait and do it all over again at location. I thought the service at the location was overall rude and cold, like he was doing me a favor. Little to no customer service. No dolly in the van ready, no clear direction, just someone not terribly committed to making you feel you'd want to go back again. On the plus side very convenient location.

I originally made a reservation at Exit 16 Storage on Ballard Road. Despite the reservation being confirmed the location was not open at the time I reserved my pickup. I then had to call around for other locations to try and find a truck. I have yet to receive my $50 reservation guarantee check.

There was a bit of confusion about the rate because I picked up the trailer a bit early, but we got that sorted and everything else went great.

Truck had bald tires smelt like someone smoked in it i went into an ashma attack several times i ridnt even move my stuff due to the fact the truck was nasty filthy and smelt like someone smoked in it i ended up in the hospital the next morni g at 9:00 am

Just need more lighting over by the lockbox area. Very hard to see even for a 5 pm pickup in the winter.

Great service. Trailer worked well.

Truck that was reserved for me was buried in snow. Gave me a truck that was MOSTLY covered in snow. The paperwork was incorrect (probably because they changed trucks). The drop off location was also incorrect. I was moving to Johnstown,NY. Paperwork said to return it to Albany. The fuel... I was told it was 7/8ths of a tank for return. The gauge read 7/8ths but the paperwork stated “full”. I spent the extra few dollars to fill it so there wasn't an issue. The paperwork ALSO said “pick up at 9:30 am.” The drop off time on my original paperwork said “return at 9:00am the next day. The drop off location on N Perry St in Johnstown could not find my information at drop off. He was great at the drop off location. He was confused about all of the above as much as I was. So pickup location..not so good. Drop off location was perfect.

Location was good truck made it easy. Truck would shake your teeth out of your head and that's the second one from this location that shook while driving. Please pay more attention to your maintenance schedules and condition of vehicles

Excellent customer service!!

The truck was nice an ran well. But the truck reeked of cigarette smoke. The truck did not appear to be cleaned in between uses. Empty soda cans and cigarette butts were found inside the truck. Even more concerning is the vehicles are not being cleaned in between uses during the covid 19 outbreak.

Have truck availablity on weekends , extended hours for pick up on weekends.,

The check in process at the desk is much faster than mobile service.

I'd have liked a printed receipt, but didn't think about it til I had left.

UHaul Website = Terrible. Need to modify the uhaul website to clearly indicate which locations actually have the requested equipment, and eliminate the need for a CSR callback to confirm availability. Marion Ave Mobil Location: Best of the best. Each transaction here has been 100% perfect, wouldn't change a thing!

Very simple, easy and priced very fairly. A good deal!

The mobile check in process was extremely long, about 45 minutes for me. The chat took quite a while and they hung up on the alternate contact I provided, so after chatting what was taking so long they said they couldn't reach the contact and I explained what happened. After not hearing anything for a while I phoned Uhaul to walk through the check in process and then they finally contacted the alternate contact. Then I went around the truck documenting the damage that wasn't noted. After that I went inside the office to get the key but had to wait another 15 minutes for other customers in line. 45 minutes later I was able to leave. A faster check in process would be a great improvement. When I brought the truck back it was very quick and easy. An employee saw me drive in and met me out in the lot and took my key as I parked. That part was great!

This is the second time I rented in the past 13 months and asked online for an appliance cart and when I get home nothing in the back besides a regular handcart with a security tag Don't offer it online if you can't supply it and charge me for it The Uhaul link to pick up your truck is not very user friendly they could make it easier.

Next time have the equipment available when its reserved. I reserved a auto hauler trailer four times and three times I was turned away at the last minute when I was on my way to pick it up. The location was fine but availability is not.

Truck reeked of smoke. My online reservation was not found by site had to rent a pick up truck instead of a van as reserved

Wonderful service all around!

Staff is very friendly.

I didn't like the fact that I had to pick up the trailer at a different location and that you didn't compensate the mileage so to that fact. Which put me over the miles given to me.

Everything went as planned. Very pleased..

Great service also

Nothing... we had the best experience 😊

Contactless pick up was not conducted in a contactless way. This is the second time I have picked up a usual vehicle where I had to re-enter information for verification. Both times I had to wait for “verification”. Both times I had to find and interact with someone who works there to pick up the keys. This is not how contactless online vehicle rental should happen. I should input my information, it should be verified - BEFORE - I go to pick up the vehicle, the truck should be unlocked and the keys inside or in a lock box and a code sent to me. Take some pictures, inspect the vehicle and go. The truck had unreported damage, was dirty, and stunk of cigarettes. Twice now I have gone with usual for a quick truck for the day, and both times it has ended up costing me in time and money what other competitors would cost - with at least the chance that things are more streamlines with better newer equipment. Likely my last time using uhaul.

Online checkin was annoying and would have taken less time if I just went the regular route and talked to the U-Haul rental guy at the store

Second rental in 6 months.Easy check in and drop off process.Truck was clean and ready when promised

Lower your rates for frequent renters. At least offer some sort of discount.

Staff extremely helpful given short notice- they made every effort to support.

Hours are limited and staff are not accommodating. In fact, staff is rude. WiFi/cellular service is limited so picking up and dropping off is time consuming and frustrating.

very nice people, easy to reach the trailer, but not as nice and organized as the Queensbury store

Didn't have any problems, booking the truck was pretty easy. Wish there were discounts for seniors etc..

Thank you for the great service , made our move easy!

Fantastic

Quick and painless on both pickup and return, thank you

At pick up, the LTPS light was on indicating low RR tire pressure. The clerk claimed to fill the tire but the light remained. The clerk informed that the light would turn off after a few miles of driving. Instead, the warning message indicated BOTH rear tires needed air - and remained so-illuminated for the remainder of my rental. Upon return, the facility owner blithely stated that the problem was with the sensors, not the air pressure - not even asking which truck I had rented.. He refused to provide any financial relief and even insisted that I refill the tank with the 3 gallons of gas used for the 35 miles driven. On a previous rental from this outfit, there was broken 1/4" thick sheet glass shards on the floor of the truck rented. JUST DISGUSTING.

Well organize, good instructions, very quick and good experience. I'd definitely reuse this service or recommend it.

Device sign in was difficult and had to physically go into office. The app kept directing me to sign into my acct, although an account wasn't required and I didn't create one. It did not just accept my order number, which I had readily available. I think the price is too high for mileage (.59 for my 80 mile trip to pick up furniturel); no local deals. I did open or use furniture pads, couldn't get a refund. I was charged an additional $5 for something in UHaul code when the van was brought back clean, on time and with a full tank. Check out was better, but had to go step by step through app, which worked thanks to text message link that is sent once your check in is complete. Would prefer up front information when ordering van, like how much for mileage, any local discounts, written instructions on how to check out, an order only number for checking in. Van was modern, clean, everything worked.

The online reservation was not as easy as it could it tookbe. For some reason because I had to save my info and go back to it, my pickup location was switched from Saratoga to Glens Falls. It took 2 or 3 phone calls to different numbers to get it straitened out. Then they had me in for a day longer than needed. The.p are people at marion Ave Mobil were very nice. Very busy time of year!

Marion does a wonderful job...preferentially choose to rent from them!

I was impressed at how comfortable the seats were. I usually get such a back ache when I drive anywhere-but was super comfortable the whole trip.

We have used this location several times and always find the staff to be professional and accommodating. They go out of their way to be generous and helpful. We truly appreciate them and would highly recommend them to anyone.

Everything went perfect.