The truck was clean but the drivers door would not close completely and while I was driving in the pouring rain I got soaked from the rain coming in the door and running down the seatbelt and soaking my shirt and lap!!! terrible experience for very basic expectation of staying dry while INSIDE the truck!
Frederick Waters Jr
Customer Reviews for Marion Oaks Storage Facility
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always can count on service at this location.
Karen KirbyFriendly staff, got me checked in quick, and checked out just as fast, recommend this place
Victor LuberaThis location has poor service and it took over an hour to complete the process then same thing when dropping off. Did this 2 days ago and had to rent again. The app is trash and the process takes so long it cuts into your time. Currently sitting on hold waiting for a 24/7 share rep to help as it says error. The better not charge me as I'm sitting in this truck waiting. It is not convenient!!! Then at one point it said 230 miles. I went up the road
Melissa SamuelsEverything went well, the employees were very helpful and courteous.
Ralph GoldenVery pleasant experience working with the staff at Marion oaks U-Haul in storage. This is not just a drop off site. It seems full service and they do have gated storage. They are located less than 15 minutes from the on top of the world development. I don't foresee needing to rent a U-Haul again, however if I do this is where I'm going.
ROBERT DENNISTONPrimeramente gracias a la compañía y puede que se lo recomiende a otras persona.cometario que quiero agregar ayer rente el camión y un solo viaje ice la mudanza así que deje el camión el mismo día y hoy entregue las llaves gracias por el servicio
David EstremeraThe rep was wonderful. She answered questions and was even able to change our truck!
John WALKERVery pleasant people to deal with.
Frank DiGreat place to rent a vehicle. Friendly, knowledgeable people.
James DeLawterAbsolutely nothing. Person very knowledgeable and out going
Barbara BatzeGreat people a that store
Jose GordianLove this location and the staff. They're so friendly and helpful not to mention they can make you laugh. It sure was nice using them during our stressful move. We will definitely recommend to anyone who's in need.
giovanni neuThe best location I have ever rented, professional, polite, helpful. I strongly recommend it.
Ramon CiprianGreat experience.
JUAN PENALower your $.99 a mile to $.79 a mile like some other u-hauls
Jack SliferVery satisfied, no hassle,
Lynn GreeneGreat
ronald portalatinNo Comment..!
carol zandersThere was no A/C in the vehicle. Lots of rattling and shaking. Poor shocks it was a very bumpy ride.
Cheryann ChodashNothing the service was great
olahshina williamsTruck was old and run downed. Wasn’t clean at all, full of dog hair, a/c didn’t work (intermittent - most of the time it wasn’t), only worked the first 15 minutes of the ride. Transmission was get stuck at 2nd and 3rd gear to waste a lot of extra fuel getting to speed where it would change (on empty load, a little worst with a load). Lots of extra noise. Not acceptable for charging per mile rates. Next time for sure go to Home Depot with flat rates and new trucks (learned about this after the fact). Very sad.
Joseph LugonesAlways friendly and helpful. I will miss my former storage at Mt. Pocono Self Storage, but I feel our new place will be just as rewarding.
Roberto GonzalezEverything was beautiful and the person was great she made my granddaughter day so thank you so much
Patricia Gatesbigger parking lot
BERNARD MEYEREverything was just fine
Robert BlackwellNeed more storage rooms, other wise everything is just perfect 🥰
Pedro Agosto GomezThe receptionist was very friendly, it was a good service, but in the cabin of the truck there was a lot of dog hair.
Mario BarbosaExcellent service!!!
Shawn RimbachThe employee at check-in was very nice and helpful. She was great to work with.
Carol BattonFriendly service and easy to operate vehicle at a great value!
John Zuccokeep doing what you are doing
David SouleTruck was dirty. The a/c and the cruise control didn’t work. The service of the personnel was excellent.
Edwin VelezAmazing customer service from the beginning to the end. Great location. I’m only getting my trucks from this location.
Annie BoydAngie was very helpful with the truck rental. She was also helpful on information on my bill.
Tim DuncanThe lady on duty early in the morning check in and check out was very helpful 👍
Carlos HernandezStaff were rude and inconsiderate. Truck was dirty (frankly disgusting), leaked when it rained, had constant problems with truck and check in app didn’t work properly - thank goodness office was open at that time. Just an awful experience and will not use U-Haul again.
Michael RatnerKeep up the good service.
geri stokesWill never use uhaul again. Will be calling customer service today for full refund. Worst experience ever and will never use if uhaul does not comp and make this right.
Kasey NelsonThank you Angelique.
Omar MirandaMarion oaks location is very friendly staff are great would use them again.
Edward BeamGood truck. I am a musician, and the small box truck with the ramp made the equipment move in and set up much easier and quicker ! I'll be renting again in the near future.
Bernard OdayAngelique was very nice
RICHARD LUCARELLIGreat service
BRIAN PETERSFor each person who works there be on the same page!! There was confusion at the drop off but it all worked out ok.
Gary WymanService is excellent and so is the staff..trucks are always clean and ready to go..highly recommend this uhaul location
scott walpoleNothing
DEWEY SMITH