Customer Reviews for Marion Tire & Muffler

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marion Tire & Muffler

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Wesley H. on

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Alexandra F. on

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John S. on

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Clyde G. on

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Closed

Kelsea P. on

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matthew E. on

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William J. on

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Wesley H. on

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Sam, the girl who does the UHAUL rentals, is great. She finds time during her extremely busy schedule to help her UHAUL customers and always does her job flawlessly.

Christopher P. on

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CODY D. on

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Michael B. on

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Girl at desk was rude and clearly did not want to be at work. She failed to tell us anything about refilling the tank when we dropped off, and instead just said “sign this...Here’s the key...The truck is outside somewhere.”

Ryan J. on

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William D. on

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This was UHaul three point o. Expected the worst based on previous uhaul in general years ago. What I got was the best. Thank you!

Paul L. on

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The truck was well maintained and comfortable. The only issue we had was the wiring for the trailer. The only lights that worked were the indicators, no brake or running lights which would have been an issue if driving at night which we weren't.

Lisa M. on

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Denise P. on

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BILLY W. on

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Kelly C. on

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First of all, when I came into check in, the young lady behind the desk, didn’t say good morning, can I help you, I told her I was their to pick up a rental, she gathered all the info that she needed, Didn’t go over the agreement, She told me to look over the truck for any damages and to x them On the paper, , I said to her, are you not gonna go out their with us to look at the truck, she said No, I have typically rented u hauls before on several different occasions and have had excellent customer service, even went out and checked the truck for damages, talked about the agreement, make sure to fill up the gas prior to returning, The lady, didn’t say anything about the gas upon returning, it was almost like she was their to just take my money and basically sent me out the door after signing the paperwork, also, I also rented a dolly to move appliances, as I was trying to get out of the door, and couldn’t because it was in the way of the desk, she preceeded to grab it and move it herself as I told her, I didn’t want to hit anything that was in the way, So I had to move the truck forward, I had to put the dolly in the back of the truck, and as I did that, the brakes were grinding so bad, So I went inside to report it, she looked at me like she didn’t want to be bothered and I told her the brakes are really bad, she said well i don’t have any more rentals, the parking was all filled up with U-Hauls, ( packed ) she suggested that She can send me to another county and I told her let me call my husband and see what he thought, he asked some questions about the brakes, yes I was able to stop with the truck, but the brakes were grinding super loud, to be honest, I didn’t feel comfortable driving if, so my husband drove, so i asked her to write on the paperwork that so had gotten from her about if something happened with the brakes I didn’t want to feel responsible in in case something happened, she told me if I break down cause I did purchase the popular plan of insurance, she said another U-Haul would come and exhange it out, then She preceeded to tell me that U-Haul will continue to have people rent it, even if the brakes go bad, So as I got into the back of the truck, the inside of the the back of the truck was not clean, a lot of scratches on the inside that wasn’t even noted on the agreement, she said not to worry about it, that their looking for major damages, So needless to say, I won’t ever come back to this location, because of the lady of how she was behind the desk, and basically how we were treated...she basically was rush, rush and basically we were out the door..Not a friendly person at all...I surely hope that something is done about this, I would say she could use a lot of training in customer service....

Rachael S. on

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Joseph J B. on

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Joshua M. on

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Scott G. on

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MICHEAL R. on

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Miranda P. on

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The receptionist was rude.

Joe R. on

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Bruce J. on

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Nothing at all.

William D. on

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Jason F. on

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Dean W. on

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Replace the woman who rents out the trucks. She has a real bad attitude.

Annette B. on

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Rhonda B. on

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I was originally told that there would be two trucks available in my preferred location the morning that I needed it but the day before I received a call from Marion Tire. Marion NC was an hour and a half away from my preferred location and when I called U-Haul back to ask why my reservation form has a Boone NC location on it I was told that the Boone area "had been booked for 6 months." With all due respect the reservationist should have had that information when I called to make my reservation instead of letting it be a surprise that I'd have to drive over 3 hours to get the truck and return to Boone NC. It's not the pickup or drop off locations that were the problem - the U-Haul reservation department deserves all the credit for this snafu.

Danny S. on

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David M. on

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Edward F. on

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Lyn B. on

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They have always been very helpful and easy to deal with!!

Monroe M. on

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Jim C. on

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Quick & easy!!!

Michelle B. on

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I replaced the gas in the vehicle and was still charged $61 to put more in it.

Kimberly S. on

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Rickey M. on

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Tom W. on

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Julie C. on

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Mark K. on

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No comments for improvement, just praise! The check in was seamless, despite the fact that the woman at the desk was doing at least three things at once, apparently effortlessly. She also noted that my rental was for two days because technically it would be over 24 hours. She said they wouldn't even be there and reduced my charge to one day! Thanks, Uhaul Marion!

Lyn B. on

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They are always so helpful when I rent it. Being a woman that is great. They hook it up for me and help me get out. They make it very easy and always really nice!

Wanda L. on

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Small town dealer and very good and dependable.

Joseph B. on

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John P. on

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Receptionist was rude and dismissive. Truck was clean but worn out. Engine was knocking.

Steve B. on

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James M. on

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Everything was great!!

Jason L. on

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Laeesha S. on

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Glenn P. on

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Kendrick S. on

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David M. on

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Customer service was very pleasant, courteous and the equipment was clean and in very good condition making the entire job quick and pleasant! Will be using this company for future jobs.

CALVIN F. on

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Graham G. on

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Christie M. on

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It was convenient to be able to drop off the truck and use my Iphone to take photos. I had a good experience with Uhaul and will recommend the service and the vehicles! Thank you

richard M. on

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No comment at this time. First time at this location. Mileage charge on the high side.

PEGGY F. on

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Kenny S. on

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Messed up my location for pickup and drop off several times. Got charged for going over the miles since my miles was not changed for the new location.

GLENN G. on

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Great service

Jeannie R. on

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Nancy V. on

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Bill M. on

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The place for the drop-off and return of the truck was nothing in the world but wooden floors old timey. Some of the floors or pretty well-worn and especially to go to a bathroom it was really not up to par at all. the process of turning it in was more longer than normal at least 30 minutes.One lady acted as though she didn't really know what she was really supposed to do another guy sending another desk was leaning back watching TV a game.

steve A. on

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Tony B. on

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Charged for a extra day when it turned in on time. Not dealers fault This will be my last rental from Uhaul because of this. I will buy before I rent from UHaul again. Try to call twice and was put on Hold. We ended up calling a total of four times before we got to talk to someone. First words out of them was to put us on hold. Explained we had been trying to call for the last hour but it fell on deaf ears.

lois A. on

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The girl at the location ignored me ..waited on several customer before me was very stand offish and smartelik...and not business like...

Kevin W. on

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THOMAS S. on

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KENNETH H. on

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Holger G. on

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Dean W. on

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Michael R. on

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It’s kind of hard to return a U-Haul when the owner blocks his parking lot off. For the weekend. Really made things a pain in the butt.

Brian C. on

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Roy O. on

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It's a busy, working garage. I wouldn't have expected it to be perfect. The interior office is very nice and clean and the staff are efficient and friendly.

Ricky K. on

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Super kind clerk. An asset to U-Haul.

Tim M. on

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The floor of the trailer was greasy. I put some blankets on the floor of the trailer to protect my mattress and box springs. My blankets cleaned up most of the grease.

Daniel M. on

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James L. on

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casey S. on

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The location was in a great area, poor girl checking us in was swamped but amazing, very professional. The only thing i would say is that it might make it better to point out the checking back in photographs required on the website need to be done while doing the actual completion process as i took them right after we pulled in to save time then had to go back and redo them once i actually signed in to fill out the form, was a bit of a pain but overall a very good experience.

JAMES M. on

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MIKE R. on

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Despite being busy, I was able to get my truck in a reasonable amount of time.

EMMET B. on

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(A) After driving 2 1/2 hours, the trailer we'd reserved on the web site (5X9 utility trailer with ramp) wasn't actually available upon arrival; we'd have had to go an additional 64 miles out of our way through the mountains to get it. Best we could do was a 6X12 cargo trailer, using field-expedient 2X8's for a ramp, and disassemble the golf cart cargo so it would fit. MAJOR PITA. (B) The staff that hooked up the trailer did not screw down the coupling, resulting in the trailer jumping off the ball hitch during loading, creating a potentially devastating risk of failure if it had occurred while driving and requiring it to be jacked up with a floor jack while loaded to re-couple. ANOTHER MAJOR PITA AND HIGH POTENTIAL OF CATASTROPHIC FAILURE. (C) Total cost of rental turned out to be 4 times that quoted on the web site when we made our meaningless on-line reservation. Adapting to the challenges posed by this "bait & switch" added significant time, aggravation, and expense to an already long and tiring day which could have been avoided if we knew that the trailer we needed and your web site explicitly stated that we had reserved would not actually be available on arrival.

Holger G. on

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Ricky P. on

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Don't double the contracts!!!

Daniele C. on

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Michael K. on

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Michael K. on

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James C. on

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TODD D. on

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Good job

Lyn B. on

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Dolph H. on

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shelly S. on

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Sandra W. on

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Tom R. on

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John L. on

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Hannah R. on

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David C. on

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Karen P. on

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This was not the location I was told to drop the trailer off at!!!!!!!

Keith T. on

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