Customer Reviews for Mario's Deli & Grill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mario's Deli & Grill

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James B. on

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Truck had mud and was dirty when I picked it up. I swept it out before I returned it. I was charged a cleaning fee when I returned it. I used a credit card to reserve the truck. I was told there would be no charge on the card until it was returned. When I picked it up I was told they would "put a hold on the card" for the amount the anticipated. Truck handled well though and the people working where very friendly and helpful.

Taylor B. on

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If I could give a -5 rating to this establishment, I would. Let me first start by saying that I have been a loyal patron of U-Haul and specifically this location for years, which is why I am utterly disgusted by what happened in the past week. My husband and I decided to relocate from Northern VA to NC, which, if you have never moved states, is a very daunting and overwhelming experience. Luckily, I booked our 26' truck over 5 months in advance from our move and got an amazing rate ($371 for 2 days and mileage). We were also storing our entire household worth of items in the same location at their storage facility. My husband and I actually moved down to NC a bit earlier than expected, so our plan was to fly up from Raleigh NC to Dulles and go straight to the Sterling Storage and Rental facility to claim our 26’ truck and get our items out of storage, and drive down to our home in NC. This was going to work out perfectly, pick up the truck and load up our storage all at the same place…….or so I thought. The DAY before we were supposed to get our truck (fly from Raleigh to DC), we got a call from the scheduling office in VA letting us know that 1) they did not have a truck for us, 2) the closest they could get us a rental was 10 miles away, the Chantilly Office – in NOVA traffic, that is about 40 minutes and 3) it would be for 7 hours later…….IF the person brought the truck back in time. When I received the call, I was understandably frustrated, emotional and left with no options. What were we supposed to do? Uber from Dulles Airport to the Chantilly location and wait for 7 hours in a U-Haul office? After waiting, we would have to let our movers know to meet us later, and then drive 5 hours down to our home in NC………I don’t think so. I informed the representative that I would not be paying for the reservation at all, and that this was a complete disappointment. The woman I spoke with was completely apathetic and almost annoyed by my frustration. I was pretty thrown off by her attitude. I have spent so much money with this company, and ultimately, I am a customer…why am I being talked to like this? BUT, ultimately, we did not have time on our side. Our move was the next day, so we had to make decisions. Do we wait in the Chantilly location for 7 hours in the hopes that the person brings the truck back? Do we look at other companies? Luckily, my brother-in-law was in the area and came up with a brilliant idea – why don’t you rent a truck from Raleigh and drive it up to NOVA, get your stuff and then drive it back down to Raleigh? BRILLIANT – we will atleast have time on our side. I immediately called back the scheduling/logistics office and let them know about the resolution that WE HAD COME UP WITH – not them. She said “great, I updated the reservation, you can pick up the truck in Raleigh.” We picked up the truck with no issues, drove from Raleigh to NOVA (5 hrs) and got our stuff from the U-Haul storage facility. We drove back down to NC and

Kenneth G. on

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Very happy with experience!

John W. on

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Open up on time, not 45 minutes late

Kevin H. on

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It rained the morning after we picked up the truck , and it leaked all over our kids mattresses and some of our boxes with electronics and valuables in them. There was a puddle all across the moms attic and 2days after it rained the mattress was still soaked in one spot. The kids had to sleep on the couches. :-( for $101 you would think the truck wouldnt leak on your belongings!!!!

Cristal M. on

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David W. on

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Alex S. on

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robert V. on

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sam F. on

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Walter S. on

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Very easy and very polite!

Ricky H. on

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Shamarra G. on

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The U-Haul system (website) would not work for me or the store and they were so nice and helpful despite the difficulties. They apologized for the inconvenience and were just very nice. If I ever need a U-haul again I will definitely use them!

Jarrett L. on

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Mark F. on

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marcial M. on

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best store i have went to by far

Vickie W. on

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The ,day that waited on me, I guess she was the owner of the store was rude and lacked professionalism. Every Latino or white person she waited on she was nice to and told them as they were leaving the store to have a nice day; but when she got to me she didn’t say anything and even laid my receipt on the counter even when my hand was outstretched for her to put the receipt in my hand. I guess she was too busy watching the other black man in the store trying to make sure he didn’t steal anything out of that raggedy store. Will never use that location again.

Elizabeth R. on

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Joe R. on

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Susan E. on

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set the milage to th right milage. If you need to please do.

Christopher M. on

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Michael T. on

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Easy drop off. Friendly staff

Don P. on

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Immediately notify customers if their equipment is not at their agreed-upon pick-up location.

mykel C. on

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i had problems with the location i was going to they did not have my equipment there that i reserved and i needed the equipment for that day to move i found Mario deli and grill open and they had a large variety of sizes available to pick from so i got the equipment i needed and went on my way and i also loved how they were professional and explained the details about everything for me and i would rent from them again when comes the chance

mejia H. on

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this u haul location is very friendly and helpful provided me with the equipment i needed for my trip and explained everything to me to make it simple and easy

Kelsey E. on

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i have rented uhauls from this place multiple times and everytime they are quick and easy to rent

michael S. on

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I would NOT recommend this location at all, the representative deceived us about purchasing more days in advance because it was cheaper than if we called and added days after we rented the truck if our move took longer than planned. THEY DID NOT refund the extra days very POOR customer service. I would NOT recommend this location!

Stephen R. on

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Andrew M. on

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Tammy J. on

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This location was wonderful. The staff are so friendly and awesome!!! I am thankful they had the truck available on short notice. My experience this time with uhaul due to another location was not so good. On 8/14/19 I went to the uhaul location at Mr.G’s a convenient store/gas station in Zebulon NC. I told the clerk I wanted to reserve a truck for Saturday 8/17/19. She booked it and I thought I was all set for pick up on Saturday. A $65.00 authorization hold was placed on my account which I knew would be completed for the total amount after I returned the truck today. Yesterday I called to confirm everything was in order and the clerk realized they made a mistake and told me they would fix it. This morning early, I realized uhaul had charged me over $100.00. I quickly started a chat with a uhaul representative because there was no reason I should have been charged. The representative told me her record showed the truck was picked up on 8/14/19 and returned on 8/15/19 . I proceeded to tell the representative the story and that I had not had the truck at all. I told her I needed the truck for today. Then she filed a dispute on my behalf. She also said I had no reservations at all today and I would have to make a new reservation. She recommended contacting the uhaul location at Mr. G’s to resolve the dispute quicker. I first reserved the truck online at the location I used today, which was terrific! Then later today I called Mr.G’s. They were understanding, and they said they would do what they needed to so I can get my money back quicker. They are very nice at this location, it is just being without over $100.00 and then having to rent again is very frustrating. They wanted me to rent a truck again from them today, but I told them I just needed them to get my money back. The clerk said they would get it done as soon as possible. I will still have to wait 3-5 business days for the credit to process through visa. It has really placed me in a tight spot financially until I get the money credited back to my account. This is the first time I have had such a problem with uhaul, and I know it was a simple mistake. I just hoped there would be a quicker way to resolve it. Thank you!

Marlon H. on

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I was charged for 2 additioanl days although I had spoken with a U-Haul representative prior to returning the trailer. There was a mixup regarding where to return the trailer so the Customer Service representative said she would put in the notes that I should not be charged for additional days. I returned it and the person onsite did not tell me he that he charged me. The receipt was sent to my email on a delayed basis so I didn't look at it until I reconciled my credit card statement at the end of the quarter. My contract number was 88725179 and the additional charge was $70.99 which I would like to get a credit for. You should be able to pull up the notes left by the Customer Service representative regarding my call prior to returning the trailer. Marlon (Tiffany) Hunter

Thomas P. on

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erica W. on

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EDWARD C. on

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Thomas P. on

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kathy R. on

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Lenore E. on

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Timothy R. on

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DaVon S. on

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fast and easy. customer service was excellent they had me loaded up and ready to go in no time and they are very helpful

Michael T. on

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JAMES G. on

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Ask the question to make sure of the date of rental. July 13th was my move date, but my rental was scheduled for the 20th. Fantastically the Uhaul rep fose to the top and rented me the vehicle I needed. Bravo Zulu.

James D. on

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Michael B. on

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TANISHA F. on

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Tuan N. on

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Ricky M. on

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Friendly and Quick. Very nice to work with thru the arrangements

Louis G. on

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Teresa T. on

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nothing went wrong on the trip

Jennifer J. on

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RANDY T. on

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Chris M. on

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Left rear Tire was flat (20lbs), had to back thru mud holes to get to the trailer. They offered no assistance in hooking up the trailer didn’t check any of the lights and i had sweep dirt out of thriller before i could use it

Liam M. on

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Cecille B. on

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Ross M. on

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jason G. on

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they had dollys all 3 sizes and that was helpful to make me pick which one i need to help me move and they were really friendly and i do wanna thank them for there servise

Leo P. on

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they helped me greatly when i needed a trailer most places were closed and they were open all day so that was helpful

William L. on

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this is the best customer service experience i have had the person that was working that day helped me rent a truck and try to make it cheaper for a size upgrade

Chris T. on

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Too far away from home. I am very disappointed in the online reservation system that somehow changed my reservation date from 5/17/2019 to 9/13/2019 this forcing me to change it at the last minute and drive 20 miles out of my way to get and return the truck.

Brian A. on

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Employees were preoccupied with running a convenience store and couldn't be bothered with my rental. Owner/operator was unable to make in-store computer system pricing match my online reservation/confirmation. Didn't go outside with me to do a walk-around or to connect trailer...again because they were too busy selling gasoline, beer and cigarettes.

ALBERT N. on

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The only problem I experienced was when I reserved the trailer I informed the person helping me that I was going to pay cash, he never told me that I had to pay $60 dollars at pick up. That's very important for future customers to know what to expect to pay. Customers don't need or like surprises at pick up money is already accounted for.

Marisa C. on

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Anthony T. on

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this location were amazing fast and helped me unload the trailer

Equarn O. on

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When paying they charge me twice an did not want to refund my money. My card wasn't processing fast enough for him so he continued swiping after I told them don't swipe it no more

Brittany S. on

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isaac R. on

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Very good location every thing fast and easy hood people on this store

Neil B. on

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Joseph F. on

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Elizabeth A. on

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Fast great service, plenty of trucks available. The transaction was quick- I did have an account with u-haul so that may have helped. But I had not reserved a truck- luckily there were plenty to choose from. Thanks again for the great service.

roger P. on

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jessie W. on

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Raymond W. on

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steven W. on

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Charged me $900 for 300 mile trip talked to lady at store and son and that's not the price I got and also turned in at uhaul location some is wrong with that picture never again with y'all unless this gets fixed 336 428 6488

Jeffrey C. on

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Leonel B. on

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best uhaul place i have been at service is great

Thomas R. on

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david F. on

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The parking lot was a little crowded when I arrived to pick my rental up, but I had no problems getting out. The staff was very friendly and helpful. Overall a very easy and stress free transaction. I'm very pleased and will recommend you to anyone in need of your products.

Hugo M. on

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Eric H. on

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Nice little pizza place and gas station. Very kind and friendly staff.

Jeff S. on

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Very helpful attendant

Noe R. on

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Jonathan K. on

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Staff was very friendly and helpful

mikel E. on

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Carla M. on

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james S. on

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Very fast and courteous service. Truck was clean and ready to go. Great people to deal with, highly recommend.

Kathryn N. on

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Gary P. on

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Personnel were very courteous and professional

Jessica P. on

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Larry L. on

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nothing Everything was great

Christopher R. on

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The family that owns the store are always helpful and friendly. Great people-

CHRIS E. on

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wright D. on

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Fix and perform regular maintenance on the trucks. Engine lights were on, tires were wobbling. No gas in truck.

frances L. on

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michael M. on

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Old equipment and not maintained like most of your equipment

Michael S. on

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Very good service

Richard H. on

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Drop of was fast and easy

Tony B. on

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MATTHEW S. on

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The clerk was very nice and friendly. It was just she had too many job duties for one person.

grey H. on

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This was a last min move.They had a trailer available and the process was smooth.

jaciel L. on

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The young man that helped us was so informative, polite, and helpful.

steven R. on

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