Amanda was super friendly and very quick with processing the paperwork. In and out within 15 minutesDOUGLAS S.
Customer Reviews for Marissa Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lights did not work on the trailer I rented, which required waiting time to get it repaired. It should have been inspected before I rented it. It also had stuff left in it.William R.
Excellent! Always easy and trustworthy!!JONELLE R.
They did everything they could during a very busy time to accommodate to our needs! Staff was excellent!! Could not beat the cost either!JONELLE R.
Customer did not leave a comment.Devin K.
Nothing the employee went over and beyond for me.LORI S.
Amanda was GREAT! It was an emergency that I needed a trailer and she came in after hours to rent me the trailer.LORI S.
Absolutely outrageous ...$19.95 quickly escalated to $166. Thats just crazy. All I wanted was piece of mind in getting a hospital bed for my husband. I WILL tell everyone I know how expensive U-Haul really is. Absolutely outrageous! It is still hard to comprehend how fast it all added up. Don't get me wrong I never expected it to cost only $19.95. But $20 and $150+ is a HUGE difference. Major sticker shock!! I will not rent again. I can't affordthose prices. Not sure who could.TRISH R.
Mr. Schnedwind was extremely helpful! It's great to have a local provider for moving services.Brandon B.
Customer did not leave a comment.Laura K.
Nothing at all. Super friendly and helpful people. They actually drove 30 minutes to pick up a truck I needed for my move so I could pick it up closer to home.Michael O.
Customer did not leave a comment.DEAN W.
The online site I used to reserve the truck would not allow me to go back into it and change the drop off location. I could've been missing it but I didn't see a drop down box for drop off location. That was the only thing that was a little inconvenient. All in all it was easy to use and I would recommend U-Haul. Thank you.Donald H.
Very friendly and helpful Staffrichard P.
Amanda at marissa is and always has been great at meeting our moving needs.BRUCE A.
Customer did not leave a comment.JIM C.
The first place I went in Chester to pick up. No one was there. Lucky the Marissa location was open and super friendly. We rent multiple time a year but will not pick up in Chester any longer. Big thanks to Marissa mini storageKevin H.
I was a disappointed in the size of the truck. I originally wanted the larger truck but it was not available and I didn't have the help to drive to another location to pick up the bigger truck. I was told that I would get a break on the cost for mileage because the truck I wanted was not available. I thought everything was set up when I picked the truck up but I had to go thru the whole process again. I was pressed for time. The ladies in the office were very friendly and nice but it would have been easier on me had I been able to sign paperwork already printed out and ready by the time I arrive. Overall I am happy with the location because it was very convenient for me/Mary H.
Customer did not leave a comment.bobby D.
Customer did not leave a comment.Roxane C.
Customer did not leave a comment.William B.
Friendly and knowledgeableDale B.
Helpful and polite serviceDale B.
Customer did not leave a comment.Jerrod M.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Angela L.
As always your vendors do a great job with prep. Makes moving always easier. Thank you for the great equipment. The folks at Marissa il were awesome. ??don W.
Amanda was very knowledgeable kind and helpful at getting me set up with what I needed.Bruce A.
Customer did not leave a comment.John W.
Customer did not leave a comment.RODERICK H.
Lower your mileage ratesERIC M.
I got ripped off... charged for 10 extra miles that I didn't use.. can not prove someone drove it after me because nobody there when I dropped it off on Sunday and I think this place is a fraud and will let everyone know not to rent from this location and for that matter any uhaul place!!!Misty M.
Customer did not leave a comment.MINDY E.
Top notch facility and friendly, helpful personnel. Highly recommend.donald K.
I waited for the man's wife to check in the trailor but she never arrived so I had to call Uhaul to get it done. It would be helpful if more than one person could handle a checkin.DEBORAH C.
The couple at the Uhaul office were very friendly and helpful.Julie H.
I have no complaints and found everything to my satisfaction. I was treated with the utmost respect in reserving the truck and my pick up of the truck.Anita S.
Having a 4 pin connector on the trailer is a pain. All newer vehicles have a 7 pin connector which causes your customer to have to purchase an adapter just to use the trailer! That is just wrong! I purchased the last adapter that the store had. Had the store not had one I would not have rented the trailer. I can understand if this adapter is required then it should be available for a deposit and the deposit returned when the adapter is returned!GLENN Z.
I was well pleased with the service. Thank you JimJIM S.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.Michael S.
This crew saved uHaul's deal - their first location SUCKED; however, this office pulled together to locate and help us relocate in the nick of time.. Thank you, Marissa Mini Storage Team!DAVID B.
Key drop off on memorial day..KUNWAR SHANDILYA S.
Customer did not leave a comment.BARBARA W.
It was close.... they were just slow getting me out the doorJOSHUA M.
Customer did not leave a comment.STEPHANIE B.
The renter was not experienced in the whole operation of u haul. They was asking me questions on how to fill out their contract.It seemed to me that it was just a hobby for them. I refilled the fuel to the exact point it was before I rented the vehicle, but when I returned they disputed the fuel point even though I had fueled it before it was returned. They threatened me with an extra 50.00 dollar charge if I didn't take and put "another gallon or two in it"JACOB B.
Very professional and fast.Bruce M.
Well I have a Ford Explorer 2002 and your company has a policy not to rent any trailer to be pulled by a Ford Explorer due to Law suits on the 199? models that had bad tires and causing them to roll over. Well I think all those tires are gone and the newer explorer are not the same vehicle. I think the policy should.changed to any explorer older than 2000.I now as soon as I can get rid of my ford I will but for now I have to borrow another Vehicle and it pulls all my trailers fine, Thank you Just sayingROBERT W.
Customer did not leave a comment.HERBERT K.