Customer Reviews for Marks Market
(U-Haul Neighborhood Dealer)

404 reviews

14107 S Euclid Av   Ontario, CA 91762
(Euclid Ave and Edison Ave)

(909) 906-7113

Hours

  • Mon–Sun
    8 am–7 pm

Services at this Location:

Contact Us

(909) 906-7113

14107 S Euclid Av
Ontario, CA 91762
(Euclid Ave and Edison Ave)

Services at this Location:

Hours

  • Mon–Sun
    8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

gustavo B. 
Rating:
5.0

Customer did not leave a comment.

MARIADELOSANGELE C. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
5.0

Everything was fine however I had a hard time doing the mobile check in because the app kept telling me that I was not at the location event though I was standing by the entrance of the business location. Other than that everything was smooth and easy.

Oscar F. 
Rating:
3.0

The truck had dead and live roaches in the back. Truck was not clean and ready for next customer.

Jay B. 
Rating:
3.0

The trailer was filthy and had rat dropping all over

Angel T. 
Rating:
5.0

Excellent customer service. Instruction was understandable

Reginnia K. 
Rating:
1.0

It was incredibly difficult to utilize the uhaul app to check out our vehicle, and the store manager was no help when we attempted to work with him to complete the process. The trucks were also dusty because they are parked on a dirt lot. The entire experience was frustrating.

Tyler A. 
Rating:
3.0

Follow up on reservations 24 hour prior to make sure equipment is available

Candy J. 
Rating:
2.0

Dirty equipment, got charged for 2 pks of blankets, I only needed (rec'd) one, and the pk only had 4 in it..

Esteban C. 
Rating:
5.0

Customer did not leave a comment.

Loretta P. 
Rating:
5.0

Easy fast and friendly

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
1.0

The truck was in bad condition, felt like it would break down any minute, and had a flat tire

Lino L. 
Rating:
3.0

They charged me the cost of the furniture pads but they were not available, I mentioned them twice (at the pickup and at the drop off) at the end if they charged me

AngelMario C. 
Rating:
3.0

The staff was nice but since the location is market, lot of customers come in for lottery or other grocery, so the staff take care others during our time and that took me hour wait to get my rental, something happened when I returned. But after all I still love uhaul🥰

Tony W. 
Rating:
1.0

Customer did not leave a comment.

jennifer W. 
Rating:
3.0

Customer did not leave a comment.

jeremy M. 
Rating:
4.0

This location had good customer service. The music was a little too loud for my taste, but we were only in there for maybe 15 minutes. You do have to wait because it's also a liquor store (haha), so the gentleman (very nice man) takes his customers first.

MIGUEL G. 
Rating:
3.0

Website kept crashing on two phones, so the drop off took 30 minutes online.

Armando R. 
Rating:
2.0

The cab was filthy and full of dirt and trash. The rear cab was also full of dirt and trash ans was not clean. This location also let me reserve a utility dolly but did not have any and when I asked for the representative to take off the charge he scoffed .

Kevin L. 
Rating:
5.0

Nomas hace falta que pongan un diablito para poder mover las cosas un poco más rápido, pero por lo demás muy excelente servicio.

dayin A. 
Rating:
1.0

The web site is not intuitive and just tries to push additional services like storage if you just need a truck. The guy renting the truck knew nothing about my prearranged agreement and took a half hour to figure it out. Have me just enough mileage to get from the rental source to the drop off point not considering that I needed to use the truck elsewhere which is I rented it. Had to forgo my plans because I didn't have enough mileage. I felt cheated!

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Marks market is fast and easy and the employees always do their best to try and get you the best rates and Information. Second time picking up from Marks🙌

Valerie G. 
Rating:
5.0

Customer did not leave a comment.

RUTH N. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
3.0

Customer did not leave a comment.

Dudly C. 
Rating:
3.0

Car had filthy exterior and interior was dirty and smelled bad

desiree J. 
Rating:
3.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Thank You For Your Help!!

dan V. 
Rating:
2.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Jasmine O. 
Rating:
3.0

Customer did not leave a comment.

Andrea C. 
Rating:
1.0

This entire uhaul experience was horrible. I will never use uhaul again. Im moving out of state an now I have to make a second trip because the truck , 26 footer, I reserved wasn't available. I was only given 4 moving blanks when I reserves 2 dozen. I was charged for fuel when I left it at the level I received it at. I called to get the blanket issue and fuel issue resolved but the want a picture of the tank reading at pickup. I thought I had one however I did not. I only have the print out of my receipt from pick up where the man Circled where I was to fill it up to. So an extra 22 dollars in charges.. I'm going to use Penske or ANYONE ELSE. Worsts experience.

Desiree M. 
Rating:
1.0

Owner was dismissive and did not appear to value Uhaul customers. Even though we had a "bypass the line" indication on the website from online check in (so we should have just been able to get the keys and go), we opted to be socially appropriate and wait in line anyway. After we made it to the front, the owner then proceeded to take another 4 people before we were allowed to complete our transaction and be on our way. It was okay for us to waste our time waiting through transactions for every other client in the store even though we were polite and patient. Didn't appreciate this owner's business sense.

Shawn M. 
Rating:
1.0

The worst experience of my life !!! I'll never recommend U-Haul, I returned the truck Sunday and I receive the final bill and they charge me 3 addionaks days and gas fee . U-Haul is the worst

Patricio G. 
Rating:
5.0

Customer did not leave a comment.

EDGAR P. 
Rating:
5.0

Customer did not leave a comment.

MaLuisa D. 
Rating:
5.0

Good. Fast service...

Rudolfo P. 
Rating:
2.0

Location to pick was a little farther from home, a faster service could help do to the fact its also a convenience store also.

Tanya C. 
Rating:
3.0

i received my bill and it was $82 and they charge my credit card $106. so i dont know what this means please explain to me.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

MARIADELOSANGELE C. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
2.0

In a remote area. Not very clear where to drop off the keys. This is a third party uhaul place.

Floyd J. 
Rating:
4.0

The gentleman working at the counter was very nice and professional. Smooth pickup and drop off

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
1.0

Horrible experience all around. I will never use U-Haul.

Latoya J. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
3.0

The pickup and drop off location was changed without notice. I went to pick up the vehicle at Eds Smoke Shop as I originally requested, I clicked on 'Pick up my truck' and it notified me that I was at the wrong location. This was a frustrating start to this experience, especially because I had movers waiting for me. I still kept the rating at average because the experience after that was good and the people at Mark's market were very helpful, but U-Haul has to do better about communicating.

Vanessa P. 
Rating:
3.0

Air conditioning did not work

Christopher R. 
Rating:
3.0

The location is very convenient and the owner/staff member was very helpful. However, the vehicle was very dirty. There was mud and food wrappers in the cabin. The exterior was very dirty too and the storage area was very dirty too. I had to clean the interior and disinfect it. I spent about an hour cleaning the interior, windows, steering wheel and dashboard/console, mirrors, seats and swept the rear storage. Only thing I didn't clean was the muddy floors. Given this time of COVID I was very disappointed in the condition of the truck.

Octavio N. 
Rating:
5.0

Customer did not leave a comment.

Zaira B. 
Rating:
5.0

Went to pick up from a different location in Chino and there was nobody there, came to this location and the guys were excellent and rented on the spot, good, friendly and reliable service. Will use again.

Richard P. 
Rating:
2.0

Customer service was terrible. The U-Haul transaction was located in a liquor store. Only one person working the U-Haul section and as the cashier in the market section. He had to keep stopping my transaction to complete the walk-ins for the liquor store. Please he wasn't very pleasant.

Mary Z. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Beatriz N. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

If possible, the rental trucks should have full gas tanks when a customer gets his rental vehicle so he could proceed to his destination immediately after getting it. Time spent refilling the gas tank before returning the vehicle should no longer be a problem because the trip is already done. The gentleman at the dealership at this location was great. The truck was ready at my appointment time and did it's job. I would recommend this location to those near it for u haul rentals.

STEVENSON K. 
Rating:
5.0

Customer did not leave a comment.

MARIADELOSANGELE C. 
Rating:
4.0

Customer did not leave a comment.

Shayne B. 
Rating:
3.0

was not able to pick up the 10 ft. truck i reserved on the i was to pick the truck the next day the truck was still not their I had to get a 15 ft. truck at extra cost and I was never call by Uhaul ,I would just like to be reimburse for my extra cost

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

belva marrie C. 
Rating:
2.0

It is a liquor store and only one person working there. Hard to do business because people are trying to make purchases at same time.

ANDREA R. 
Rating:
5.0

All Good

ROBERTO S. 
Rating:
5.0

I did not know the rate was a flat fee rate. The pricing was not explained to me. I paid $145.00 flat fee rate. Yet as usual, I expected to be refunded money and only pay the rental and mileage. It would have been great if I got a detailed explanation about the incurred charges.

VANESSA H. 
Rating:
5.0

The customer service as amazing

DANIEL S. 
Rating:
3.0

My pickup time for the truck was 10 AM. However when I reached the location at 9:40 AM, the person in the store said that someone has not returned the key and the truck therefore I will not have the truck . This made me to call the u-haul International customer service where they directed me to the San Bernardino location. I was on hold for 10 to 15 minutes and it hung up. I got the direct number to SB location and tried to give a call however it was not going through. I was so frustrated that I I have to call and do multiple search to get a pickup truck that was already reserved. I received the truck by 10:15 AM. This made me delaying at my pickup item.

Ann V. 
Rating:
5.0

Customer did not leave a comment.

SUMIT S. 
Rating:
5.0

Customer did not leave a comment.

Pedro M. 
Rating:
2.0

We originally booked our truck rental in Eastvale for our move between two Eastville houses. When the U-Haul agent open the back of the truck there were cockroaches. She was very kind and said she would find us another truck and the only one we could get was in Ontario. It was a further drive so we paid extra gas mileage we spent an hour at the Eastville location waiting for her to find another one for us.Overall renting a truck from U-Haul waste of time and money. The Ontario location was in a crowded little store and the appliance dolly was sitting out in the dirt with plants tangled up around it. It felt very sketchy there. I would not rent a truck from this location ever again And I am very disappointed that we ended up spending extra money to have to drive far out of our way to rent a truck because the one that was close to home had cockroaches in it.

THOMAS E. 
Rating:
3.0

Customer did not leave a comment.

Jose C. 
Rating:
3.0

Speed up or have another staff member

NATHAN P. 
Rating:
4.0

Customer did not leave a comment.

REYES C. 
Rating:
1.0

The store owner was rude. He asked that i take a picture of the gas and mileage upon return and grabbed my phone then walked away with my phone. He proceeded to tell me he did not believe me and went to check himself. He charged me for 10extra miles that were not on the truck until i argued with him. I have rented 3 trucks in the last 2 weeks and he was the absolute rudest person i have ever come in contact and i have used uhaul many times in 18yrs. I would never recommend this rental site to anyone.

TERISA C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE W. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

DOVE T. 
Rating:
5.0

Nice people

EDUARDO R. 
Rating:
5.0

Everything was simple. I appreciated that.

Isaac S. 
Rating:
5.0

Customer did not leave a comment.

AIDEN K. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

Very bad location truck not washed from the outside

ANGEL M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

Clean and sanitize the rentals after every single rent

carlos R. 
Rating:
5.0

Primera vez que lo rento y fue lo mejor, también donde fui a recogerlo y entregarlo muy amables yo en lo personal lo recomiendo

jorge S. 
Rating:
1.0

I only drive 15 miles. And I add 1 gallon, and then when I return it , they told me the gas not enough, they let me add more . I said 15miles 1 gallon is really enough for that 10 size truck. They said no. Ok . Then I add another 2 gallons. They guy told me someone before me was lie to them , that's why I had to pay for their mistake. 3 gallon for only 15 miles ! Good job .

Jiajun Y. 
Rating:
3.0

Customer did not leave a comment.

REGINALD L. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR R. 
Rating:
1.0

Truck was very dirty. Couldn't see out of the windshield. Had less than a half of tank of gas. Before I returned the truck I replaced the gas. The guy insisted it had more than half a tank of gas and charged me an extra $16. A rental that started at $19.95 ended up being $84.41. Only had the truck for 2 1/2 hours! Ridiculous! I will never go there again!

POLLY P. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO N. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO H. 
Rating:
5.0

Customer did not leave a comment.

You H. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO R. 
Rating:
1.0

I was over charged for additional mileage and also for fuel even though I fueled up prior to returning the rental It was extremely difficult to get my refund and I was offended by the clerk whom was adamant on calling me a liar even though I had a fuel receipt and had photos of the odometer

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
1.0

The gentleman at the market tried to get me to take a U-Haul truck that did not require a key to start. When he put the key in the ignition, he could not take it out and was forced to give me a different truck. All in all, I waited an hour and a half for all this to transpire. Terrible!

LUIS G. 
Rating:
5.0

I love this place, the owner is nice and efficiency.

Haining W. 
Rating:
4.0

When I tried to call to make the reservation, no one answered the two days that I tried so I went to the location to book it.

DIANNE P. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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