Customer Reviews for Marks Market
(U-Haul Neighborhood Dealer)

446 reviews

14107 S Euclid Av   Ontario, CA 91762
(Euclid Ave and Edison Ave, EMJ FUEL STATION / CHEVRON)

(909) 906-7113

Office Hours

  • Mon-Sun: 8 am–7 pm

Services at this Location:

Contact Us

(909) 906-7113

14107 S Euclid Av
Ontario, CA 91762
(Euclid Ave and Edison Ave, EMJ FUEL STATION / CHEVRON)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and eager to help. Thank you.

Albert F. 
Rating:
5.0

Customer did not leave a comment.

April J. 
Rating:
1.0

The customer service person that I spoke with was extremely rude and disrespectful, called me outside of my name, cussed me several times, refused to take the key and refused to listen to the complaints that I had in order to help me figure out how to make them better, he made my children and I feel extremely unsafe

Jessica P. 
Rating:
5.0

Nancy @ 24 share is awesome

Kristine G. 
Rating:
3.0

Customer did not leave a comment.

Ralph L. 
Rating:
2.0

Customer did not leave a comment.

Sekeena M. 
Rating:
1.0

When I called to verify the time the worker who answered was very rude. Upon arrival I checked in and waited a hour for someone to call and verify the pickup, I had to call uhual and have them call me back to verify, I lost a whole hour doing this. After my loading up the uhual refused to start after even trying to jump it. It took another 45 minutes to catch on. I had To leave it running at each stop in fear it wouldn't start up again. The uhual was really dusty and dirty.! I was so unhappy with this renting and trying to move with the I unprofessional of person who answered and the truck of how it wasnt kept up and the battery dying on me.

Elena M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Abraham R. 
Rating:
4.0

Customer did not leave a comment.

JUDY CARMEN O. 
Rating:
1.0

Customer did not leave a comment.

FANGUZHEN H. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
2.0

I was told this location had an appliance dolly for my refrigerator and they did not. This is why I chose the location to pick my my Uhaul truck so the person who scheduled this for me was incorrect. The man at the store said they hadn't had an appliance dolly in weeks. I had to go to another place to get one in 105-degree weather. Very inconvenient. I would not recommend calling Uhaul but going to the store to look or somewhere else. The place Mark's Market was very dirty. We bought snacks when we returned we were hungry. They tasted strange and saw they were expired by several months.

Carmella M. 
Rating:
5.0

Nothing everything was great and convinient!

SONIA F. 
Rating:
1.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Harry Z. 
Rating:
5.0

The man behind the counter was very helpful and made the everything so easy!

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE O. 
Rating:
5.0

They can use a few waiting chairs for customers to sit on when waiting for a rental truck

Loretta P. 
Rating:
2.0

Truck was beat up , it was in a dirt lot so it was dirty and dusty inside and out . It made noises while driving and didn't feel stable at all . Customer service was minimal they just hand you the key and you are on your own with the inspection and anything else . I would not recommend anybody to go here .

STEVENS M. 
Rating:
5.0

Tell the customer to take pictures of the gas and the mileage before they check out. So they don't have to go back to the truck and come back...

MOEUTH S. 
Rating:
4.0

Customer did not leave a comment.

IRMA A. 
Rating:
5.0

Customer did not leave a comment.

Mariza V. 
Rating:
5.0

Customer did not leave a comment.

Wen Y. 
Rating:
5.0

Customer did not leave a comment.

kevin O. 
Rating:
5.0

Very helpful and personable attendant. The drop off was easy and the location was convenient.

John Y. 
Rating:
3.0

Customer did not leave a comment.

Russell D. 
Rating:
4.0

Customer did not leave a comment.

Andres L. 
Rating:
5.0

Great customer service

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

patrick S. 
Rating:
5.0

Customer did not leave a comment.

ALBERTA H. 
Rating:
5.0

Customer did not leave a comment.

hecter V. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
4.0

I reserved a 20 footer and got there and they wanted to give me a 15 footer because someone else needed it for the same day. So they over booked. I took 20 footer and had to bring back 5 hrs later. And I got charged for mileage!!!

Veronica M. 
Rating:
5.0

Marks Market was so helpful and efficient. The truck worked perfectly and I will be using them again!

SHELLY J. 
Rating:
3.0

Overall it wasn't bad, just not what we are accustomed to from our regular place. Location was awkward and uncomfortable in a liquor store. Vehicle windows were not clean, dirty napkins in the cab. Vehicle seemed in need of maintenance. I would not have felt comfortable taking it much further than the 20 miles I did.

Melinda H. 
Rating:
2.0

the truck was not running well but we did not know until we got on the road... AND we realized we needed a bigger truck so we called reservations before we even left their lot to upgrade the truck and they said this location could do that but then when we asked they said no. I think they just did not want the hassle. The truck was also leaking in the upper passerger side and got alot of our stuff wet. I am calling your company about that.

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

moises A. 
Rating:
5.0

The service to rent a U-Haul truck from Marks Market was friendly, professional, and efficient. I highly recommend them to anyone in need of a U-Haul rental.

George G. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

gustavo B. 
Rating:
5.0

Customer did not leave a comment.

MARIADELOSANGELE C. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
5.0

Everything was fine however I had a hard time doing the mobile check in because the app kept telling me that I was not at the location event though I was standing by the entrance of the business location. Other than that everything was smooth and easy.

Oscar F. 
Rating:
3.0

The truck had dead and live roaches in the back. Truck was not clean and ready for next customer.

Jay B. 
Rating:
3.0

The trailer was filthy and had rat dropping all over

Angel T. 
Rating:
5.0

Excellent customer service. Instruction was understandable

Reginnia K. 
Rating:
1.0

It was incredibly difficult to utilize the uhaul app to check out our vehicle, and the store manager was no help when we attempted to work with him to complete the process. The trucks were also dusty because they are parked on a dirt lot. The entire experience was frustrating.

Tyler A. 
Rating:
3.0

Follow up on reservations 24 hour prior to make sure equipment is available

Candy J. 
Rating:
2.0

Dirty equipment, got charged for 2 pks of blankets, I only needed (rec'd) one, and the pk only had 4 in it..

Esteban C. 
Rating:
5.0

Customer did not leave a comment.

Loretta P. 
Rating:
5.0

Easy fast and friendly

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
1.0

The truck was in bad condition, felt like it would break down any minute, and had a flat tire

Lino L. 
Rating:
3.0

They charged me the cost of the furniture pads but they were not available, I mentioned them twice (at the pickup and at the drop off) at the end if they charged me

AngelMario C. 
Rating:
3.0

The staff was nice but since the location is market, lot of customers come in for lottery or other grocery, so the staff take care others during our time and that took me hour wait to get my rental, something happened when I returned. But after all I still love uhaul🥰

Tony W. 
Rating:
1.0

Customer did not leave a comment.

jennifer W. 
Rating:
3.0

Customer did not leave a comment.

jeremy M. 
Rating:
4.0

This location had good customer service. The music was a little too loud for my taste, but we were only in there for maybe 15 minutes. You do have to wait because it's also a liquor store (haha), so the gentleman (very nice man) takes his customers first.

MIGUEL G. 
Rating:
3.0

Website kept crashing on two phones, so the drop off took 30 minutes online.

Armando R. 
Rating:
2.0

The cab was filthy and full of dirt and trash. The rear cab was also full of dirt and trash ans was not clean. This location also let me reserve a utility dolly but did not have any and when I asked for the representative to take off the charge he scoffed .

Kevin L. 
Rating:
5.0

Nomas hace falta que pongan un diablito para poder mover las cosas un poco más rápido, pero por lo demás muy excelente servicio.

dayin A. 
Rating:
1.0

The web site is not intuitive and just tries to push additional services like storage if you just need a truck. The guy renting the truck knew nothing about my prearranged agreement and took a half hour to figure it out. Have me just enough mileage to get from the rental source to the drop off point not considering that I needed to use the truck elsewhere which is I rented it. Had to forgo my plans because I didn't have enough mileage. I felt cheated!

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Marks market is fast and easy and the employees always do their best to try and get you the best rates and Information. Second time picking up from Marks🙌

Valerie G. 
Rating:
5.0

Customer did not leave a comment.

RUTH N. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
3.0

Customer did not leave a comment.

Dudly C. 
Rating:
3.0

Car had filthy exterior and interior was dirty and smelled bad

desiree J. 
Rating:
3.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Thank You For Your Help!!

dan V. 
Rating:
2.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Jasmine O. 
Rating:
3.0

Customer did not leave a comment.

Andrea C. 
Rating:
1.0

This entire uhaul experience was horrible. I will never use uhaul again. Im moving out of state an now I have to make a second trip because the truck , 26 footer, I reserved wasn't available. I was only given 4 moving blanks when I reserves 2 dozen. I was charged for fuel when I left it at the level I received it at. I called to get the blanket issue and fuel issue resolved but the want a picture of the tank reading at pickup. I thought I had one however I did not. I only have the print out of my receipt from pick up where the man Circled where I was to fill it up to. So an extra 22 dollars in charges.. I'm going to use Penske or ANYONE ELSE. Worsts experience.

Desiree M. 
Rating:
1.0

Owner was dismissive and did not appear to value Uhaul customers. Even though we had a "bypass the line" indication on the website from online check in (so we should have just been able to get the keys and go), we opted to be socially appropriate and wait in line anyway. After we made it to the front, the owner then proceeded to take another 4 people before we were allowed to complete our transaction and be on our way. It was okay for us to waste our time waiting through transactions for every other client in the store even though we were polite and patient. Didn't appreciate this owner's business sense.

Shawn M. 
Rating:
1.0

The worst experience of my life !!! I'll never recommend U-Haul, I returned the truck Sunday and I receive the final bill and they charge me 3 addionaks days and gas fee . U-Haul is the worst

Patricio G. 
Rating:
5.0

Customer did not leave a comment.

EDGAR P. 
Rating:
5.0

Customer did not leave a comment.

MaLuisa D. 
Rating:
5.0

Good. Fast service...

Rudolfo P. 
Rating:
2.0

Location to pick was a little farther from home, a faster service could help do to the fact its also a convenience store also.

Tanya C. 
Rating:
3.0

i received my bill and it was $82 and they charge my credit card $106. so i dont know what this means please explain to me.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

MARIADELOSANGELE C. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
2.0

In a remote area. Not very clear where to drop off the keys. This is a third party uhaul place.

Floyd J. 
Rating:
4.0

The gentleman working at the counter was very nice and professional. Smooth pickup and drop off

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
1.0

Horrible experience all around. I will never use U-Haul.

Latoya J. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
3.0

The pickup and drop off location was changed without notice. I went to pick up the vehicle at Eds Smoke Shop as I originally requested, I clicked on 'Pick up my truck' and it notified me that I was at the wrong location. This was a frustrating start to this experience, especially because I had movers waiting for me. I still kept the rating at average because the experience after that was good and the people at Mark's market were very helpful, but U-Haul has to do better about communicating.

Vanessa P. 
Rating:
3.0

Air conditioning did not work

Christopher R. 
Rating:
3.0

The location is very convenient and the owner/staff member was very helpful. However, the vehicle was very dirty. There was mud and food wrappers in the cabin. The exterior was very dirty too and the storage area was very dirty too. I had to clean the interior and disinfect it. I spent about an hour cleaning the interior, windows, steering wheel and dashboard/console, mirrors, seats and swept the rear storage. Only thing I didn't clean was the muddy floors. Given this time of COVID I was very disappointed in the condition of the truck.

Octavio N. 
Rating:
5.0

Customer did not leave a comment.

Zaira B. 
Rating:
5.0

Went to pick up from a different location in Chino and there was nobody there, came to this location and the guys were excellent and rented on the spot, good, friendly and reliable service. Will use again.

Richard P. 
Rating:
2.0

Customer service was terrible. The U-Haul transaction was located in a liquor store. Only one person working the U-Haul section and as the cashier in the market section. He had to keep stopping my transaction to complete the walk-ins for the liquor store. Please he wasn't very pleasant.

Mary Z. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Beatriz N. 
No reviews have been submitted for this location.

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