It was very close to home.
Myrna M
Customer Reviews for Marks Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful . Easy to pick up and return .
Charlotte BInstead of giving the keys to the customer, have someone take you to your truck.
Mark THe did his job, unfortunately we had to pay for extra miles when I request 80 miles from the anacopa clerk
Valerie RVery professional and eager to help. Thank you.
Albert FThe customer service person that I spoke with was extremely rude and disrespectful, called me outside of my name, cussed me several times, refused to take the key and refused to listen to the complaints that I had in order to help me figure out how to make them better, he made my children and I feel extremely unsafe
Jessica PNancy @ 24 share is awesome
Kristine GWhen I called to verify the time the worker who answered was very rude. Upon arrival I checked in and waited a hour for someone to call and verify the pickup, I had to call uhual and have them call me back to verify, I lost a whole hour doing this. After my loading up the uhual refused to start after even trying to jump it. It took another 45 minutes to catch on. I had To leave it running at each stop in fear it wouldn’t start up again. The uhual was really dusty and dirty.! I was so unhappy with this renting and trying to move with the I unprofessional of person who answered and the truck of how it wasnt kept up and the battery dying on me.
Elena MI was told this location had an appliance dolly for my refrigerator and they did not. This is why I chose the location to pick my my Uhaul truck so the person who scheduled this for me was incorrect. The man at the store said they hadn't had an appliance dolly in weeks. I had to go to another place to get one in 105-degree weather. Very inconvenient. I would not recommend calling Uhaul but going to the store to look or somewhere else. The place Mark's Market was very dirty. We bought snacks when we returned we were hungry. They tasted strange and saw they were expired by several months.
Carmella MNothing everything was great and convinient!
SONIA FThe man behind the counter was very helpful and made the everything so easy!
Jessica GThey can use a few waiting chairs for customers to sit on when waiting for a rental truck
Loretta PTruck was beat up , it was in a dirt lot so it was dirty and dusty inside and out . It made noises while driving and didn't feel stable at all . Customer service was minimal they just hand you the key and you are on your own with the inspection and anything else . I would not recommend anybody to go here .
STEVENS MTell the customer to take pictures of the gas and the mileage before they check out. So they don't have to go back to the truck and come back...
MOEUTH SVery helpful and personable attendant. The drop off was easy and the location was convenient.
John YGreat customer service
Timothy LI reserved a 20 footer and got there and they wanted to give me a 15 footer because someone else needed it for the same day. So they over booked. I took 20 footer and had to bring back 5 hrs later. And I got charged for mileage!!!
Veronica MMarks Market was so helpful and efficient. The truck worked perfectly and I will be using them again!
SHELLY JOverall it wasn’t bad, just not what we are accustomed to from our regular place. Location was awkward and uncomfortable in a liquor store. Vehicle windows were not clean, dirty napkins in the cab. Vehicle seemed in need of maintenance. I would not have felt comfortable taking it much further than the 20 miles I did.
Melinda Hthe truck was not running well but we did not know until we got on the road... AND we realized we needed a bigger truck so we called reservations before we even left their lot to upgrade the truck and they said this location could do that but then when we asked they said no. I think they just did not want the hassle. The truck was also leaking in the upper passerger side and got alot of our stuff wet. I am calling your company about that.
Catherine AThe service to rent a U-Haul truck from Marks Market was friendly, professional, and efficient. I highly recommend them to anyone in need of a U-Haul rental.
George GEverything was fine however I had a hard time doing the mobile check in because the app kept telling me that I was not at the location event though I was standing by the entrance of the business location. Other than that everything was smooth and easy.
Oscar FThe truck had dead and live roaches in the back. Truck was not clean and ready for next customer.
Jay BThe trailer was filthy and had rat dropping all over
Angel TExcellent customer service. Instruction was understandable
Reginnia KIt was incredibly difficult to utilize the uhaul app to check out our vehicle, and the store manager was no help when we attempted to work with him to complete the process. The trucks were also dusty because they are parked on a dirt lot. The entire experience was frustrating.
Tyler AFollow up on reservations 24 hour prior to make sure equipment is available
Candy JDirty equipment, got charged for 2 pks of blankets, I only needed (rec’d) one, and the pk only had 4 in it..
Esteban CEasy fast and friendly
Robert SThe truck was in bad condition, felt like it would break down any minute, and had a flat tire
Lino LThey charged me the cost of the furniture pads but they were not available, I mentioned them twice (at the pickup and at the drop off) at the end if they charged me
AngelMario CThe staff was nice but since the location is market, lot of customers come in for lottery or other grocery, so the staff take care others during our time and that took me hour wait to get my rental, something happened when I returned. But after all I still love uhaul🥰
Tony WThis location had good customer service. The music was a little too loud for my taste, but we were only in there for maybe 15 minutes. You do have to wait because it's also a liquor store (haha), so the gentleman (very nice man) takes his customers first.
MIGUEL GWebsite kept crashing on two phones, so the drop off took 30 minutes online.
Armando RThe cab was filthy and full of dirt and trash. The rear cab was also full of dirt and trash ans was not clean. This location also let me reserve a utility dolly but did not have any and when I asked for the representative to take off the charge he scoffed .
Kevin LNomas hace falta que pongan un diablito para poder mover las cosas un poco más rápido, pero por lo demás muy excelente servicio.
dayin aThe web site is not intuitive and just tries to push additional services like storage if you just need a truck. The guy renting the truck knew nothing about my prearranged agreement and took a half hour to figure it out. Have me just enough mileage to get from the rental source to the drop off point not considering that I needed to use the truck elsewhere which is I rented it. Had to forgo my plans because I didn’t have enough mileage. I felt cheated!
Bryan BMarks market is fast and easy and the employees always do their best to try and get you the best rates and Information. Second time picking up from Marks🙌
Valerie GCar had filthy exterior and interior was dirty and smelled bad
desiree jThank You For Your Help!!
dan vThis entire uhaul experience was horrible. I will never use uhaul again. Im moving out of state an now I have to make a second trip because the truck , 26 footer, I reserved wasn’t available. I was only given 4 moving blanks when I reserves 2 dozen. I was charged for fuel when I left it at the level I received it at. I called to get the blanket issue and fuel issue resolved but the want a picture of the tank reading at pickup. I thought I had one however I did not. I only have the print out of my receipt from pick up where the man Circled where I was to fill it up to. So an extra 22 dollars in charges.. I’m going to use Penske or ANYONE ELSE. Worsts experience.
Desiree MOwner was dismissive and did not appear to value Uhaul customers. Even though we had a "bypass the line" indication on the website from online check in (so we should have just been able to get the keys and go), we opted to be socially appropriate and wait in line anyway. After we made it to the front, the owner then proceeded to take another 4 people before we were allowed to complete our transaction and be on our way. It was okay for us to waste our time waiting through transactions for every other client in the store even though we were polite and patient. Didn't appreciate this owner's business sense.
Shawn MThe worst experience of my life !!! I’ll never recommend U-Haul, I returned the truck Sunday and I receive the final bill and they charge me 3 addionaks days and gas fee . U-Haul is the worst
Patricio GGood. Fast service...
Rudolfo PLocation to pick was a little farther from home, a faster service could help do to the fact its also a convenience store also.
Tanya Ci received my bill and it was $82 and they charge my credit card $106. so i dont know what this means please explain to me.
Eric AIn a remote area. Not very clear where to drop off the keys. This is a third party uhaul place.
Floyd JThe gentleman working at the counter was very nice and professional. Smooth pickup and drop off
Jesse GHorrible experience all around. I will never use U-Haul.
Latoya JThe pickup and drop off location was changed without notice. I went to pick up the vehicle at Eds Smoke Shop as I originally requested, I clicked on 'Pick up my truck' and it notified me that I was at the wrong location. This was a frustrating start to this experience, especially because I had movers waiting for me. I still kept the rating at average because the experience after that was good and the people at Mark's market were very helpful, but U-Haul has to do better about communicating.
Vanessa P