You can put someone else in the Position held by Tom Ross....the truck I rented had a bad transmission, my driver made it 30 miles and had to limp back..U-haul issued me a receipt for $155.01 instead of charging me the full 370.95 I chatted with U-haul rep. online who sent my complaint to Mr. Ross; who after giving me the receipt for 155.01 reversed it and only credited me 43.22 ! I feel he did this because he was mad that I contacted U-haul to complain about being charged at all. I was supposed to pick up a boat in Eugene that day and was charged $50.00 extra because it wasn't picked up due to not being able to get there with the rented U-haul. I am not a happy person right now over Mr. Ross changing the charge from $155.01 to $327.73...If anything I should have only had to pay the fuel of $43.22 ESPECIALLY after he had already issued a $155.01 receipt to me ! His issuing me the receipt for $155.01 shows that the truck was NOT in the operating condition he wrote to me about AFTER my complaint, or he wouldn't have given me any discount at all !Jenny C.
Customer Reviews for Marshfield Mercantile II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sam B.
Best service ever.STEVEN JEFFREY S.
Customer did not leave a comment.Sara K.
I was told if we got the truck back after hours same day we would not be charged any extra fee. Apparently we were charged despite what we were told in Salem. There is also another fee I was not aware of so some disappointment at the end of this move with UHaul. Not happy about hidden fees so please phone to explain. 541 551 1071.Greg C.
Pave the lot. Clean up all the junk cars and trash.Patrick S.
Customer did not leave a comment.Jerry M.
nada, it was very quick and great service.Timothy L.
Customer did not leave a comment.Tami G.
Customer did not leave a comment.Stephanie D.
Customer did not leave a comment.Jesse R.
Customer did not leave a comment.DAMEND E.