Customer did not leave a comment.
Teresa S
Customer Reviews for Marshs Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer care. Efficient. Friendly. Even found some tools. I left in the van and called to let me know that they had found them.
Dianne JEasy self service pickup
Kendall SDropped off after hours
THOMAS HMy reservation was moved to this location to accommodate my equipment request. It was scheduled for 9am although they didn’t open until 10. My truck was not set up for mobile checkout so I had to switch trucks. I paid for moving pads and a dolly. However none of those items were left for me.
Ebonyse FEfficient and very friendly staff.
Carltom TService was fast and friendly. Not happy with the additional fuel charge of 3 gallons. Picked up the the vehicle with a miles to empty at 308 and returned it with 328.
tom cBetter equipment that works.
Jeffrey MThe location workier was unhelpful . She reluctantly hooked up to my car and only helped me unhook after a long lecture that it’s my responsibility to reverse the trailer back and unhook myself. I have never had this experience at any uhaul before. She was rude and obviously didn’t want to leave her desk. Also rented a furniture dolly but she didn’t have one and didn’t know until it was time to leave. Very unprofessional
MEAGAN DN/A Excellent Customer Service. Job Well Done!! Thank you for the quality service.
MARY PLot was poor, no room. Nobody was there to help
FREDERICK WProvide a lock for the roll up door to prevent it from opening during travel. You could charge a small fee, refundable when the lock is successfully returned with the truck. Other than that, the trucks were well-maintained and clean.
Jordan LThe ladies were very friendly and courteous.
Daryl MI made a small mistake when returning after hours in that i dropped the key in the box before I started the return process in the app. I appreciate that they didn't charge me for not doing that correctly.
GARTH SWill use again next time I need to rent a truck. Location is perfect, easy to pickup/drop off during off hours.
Pat CI requested a van and got a truck. Also I paid for a dolly and it was not in the truck
Rebekah DFound out that when we dropped off the trailer they had plans to rent to another customer. I told them that trailer has absolutely no right to be on the road. I have no idea if they listened to me or not.
LISA SFriendly staff - Tracy was professional and helped explain all our options and offered us the best solution to our moving needs - she was patient and kind and so understanding - She was the best and the REASON we returned the week after to rent again !! GREAT SERVICE !!
Andre PTracy was Awesome and Professional and Friendly and helped us with the entire rental procedure ! She is the BEST ! We will be BACK !
ANDRE PMy experience was pleasant and smooth. Great customer service at this location.
JAMES HEveryone was very pleasant and kind. A smile that would light up a room. Thank you.
SYLVIA HExcellent job
DOUG KNo one was present just placed keys in return box
jeffrey cParking is difficult and the instructions on where to leave a vehicle isn't clear. The app didn't work well either. Taking pics to verify rental truck beforehand didn't work.
Brian CJust keep doing what they are doing. The lady was professional and personable. Second time I have rented from them. If there is a third time, I will rent from them again.
DALE ATruck I got was leaking oil all over the place.
Justin RIt was great experience
EHAB KVery good and quick service.
ALBERTA STameka was excellent, very courteous and knowledgeable about trailer hookup. I certainly will use Marshs for all of my moving needs.
WILLIAM WVERY NICE PEOPLE AND EASY TO DEAL WITH.
TIMOTHY DIf you are in the West Cary or South Durham area and need a U-Haul, I highly recommend Marsh's Rentals. Not only was the truck great and well maintained, but their customer service really set them apart. The agent onsite was friendly, helpful, and got me out the door fast! Their inventory is also well-stocked so check them out if you have a move coming up!
SCOTT BEfficient, professional and helpful staff
DALIBOR ZNo blankets, now dollies which I had on my order.. Why rent trucks if you do not have equipment. Stupid
James OEverything was good, until I picked the uhaul up. Ordered a dolly with my order. Got there no dolly and they still charged me for it and after getting a hold of them they said they would refund me and didn’t. They never called me any of the days when booked to tell me they didn’t have a dolly which I had to go rent one at Home Depot and put my move 2 hours behind schedule
Kourtney JI think the price for the mileage is too high...I had truck for 9 days @49.99 and ended up with an $1100 bill! I was shocked!!!
Wendy EPlease add an N/A option for these questions. I did not interact with any personnel.
HAILEY MThe customer service was exceptional! Unfortunately the truck itself was horrible. It didn’t have a loading ramp! What’s the point of renting a truck with no ramp??? Additionally, the air conditioning did not work, and it was over 100°. The seat was not adjustable either. I have rented a significant number of U-Haul trucks, and this one was by far the worst one.
JILL HThe location isn’t accommodating to individuals with mobility issues - the steps leading onto the porch were blocked by a van, so I had to hold onto a truck bumper to step onto the porch. Also, the truck's AC would go in/out (in 99-degree weather), and there were small items in the truck’s cab from a previous renter.
SHERIKA HAbility to understand the customer needs and eager to fill the need!
DAVID SThe drop off location was a dirt/gravel lot. I dropped off after hours and it was not clear where to park the vehicle.
Alexander SNothing everything was good friendly people
Lakeisha LGreat and friendly service at this location.
Savannah KThere was a 26' truck parked in front of all the other trucks including the 20' I rented. It took some time to maneuver the truck to get it out without hitting the 26' parked in front.
GREG MEverything is excellent, except the app. The app is not good.
Felipe BMake an app that works
GARY P24/7 app is a bit difficult to use and it took about 30 min to complete the rental. It was raining that day which made the pickup a bit more difficult
Robert HGreat vehicle, easy process.
LYNNE Tthe van was dirty on the outside.
MICHAEL JGreat customer service when returning the truck. Truck was clean and no issues.
AMBER BExtremely disappointed, please give us the rare view camera it’s very difficult to reverse the truck with our rare view camera
Rupesh PThe app based check in process is very frustrating. Very slow and convoluted and we sat in the parking for 35 minutes waiting to “be approved” to pick up the rental. Probably would’ve been faster to just go to the desk.
WILLIAM AGreat service!
CHRISTOPHER PEasy rental process; super convenient location. Thanks!
Mike KWas called next day and told I didn't return vehicle due to location doing their job and checking vehicle in.
JAUAN RSlow and laborious online check in process with the U-Haul app - it doesn’t need to be that painful. Airbag warning light on. Tire pressure light on. TPMS system needs service. RR tire showing low pressure, but this could be because the TMPS was faulty. Passenger mirror cracked and distorted.
Mark BThe office Management is always pleasant and professional. Quality excellent customer service 👏 👌 😃
MARY PNothing was friendly, and accommodating
PATRICIA SSuper friendly and helpful people at this location.
Graeme O