Customer Reviews for Mart 231
(U-Haul Neighborhood Dealer)

101 reviews

3477 NC 231   Middlesex, NC 27557

(252) 477-0037

Location Hours

  • Mon-Sat: 7:30 am - 6:30 pm
  • Sun: 10:30 am - 5 pm

Services at this Location:

Contact Us

(252) 477-0037

3477 NC 231
Middlesex, NC 27557

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 6:30 pm
  • Sun: 10:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jamon D. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
1.0

Turned in trailers In on Sunday and after 5 phone calls 4 to UHAUlL and 1 to the store it finally got

THOMAS M. 
Rating:
3.0

Customer did not leave a comment.

Glen P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Excellent Service

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
3.0

Customer did not leave a comment.

Darrell G. 
Rating:
3.0

Customer did not leave a comment.

AMY N. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

YANAL M. 
Rating:
5.0

It wasn't anything wrong with the locations, but I would not recommend U Haul to anyone. I asked for a truck at another location, got there and no one I talked to on the phone could give me a code to get the key to the truck. After staying on the phone for almost 2 hours, they send me to another location for a truck, get there, no truck. Ended up getting a trailer that wasn't big enough. Worst organizing I have ever seen

Vicky S. 
Rating:
1.0

The man running the store could have cared less I was there. Didn't bother to help me with hooking up the trailer. I'll be sure to never go there again. Thanks for nothing to busy to help man.

Jesse K. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

This location is "remote", but the equipment storage area allowed easy access for hitching/unhitching/backing equipment into parking area. This location did not lend any assistance in connecting/inspecting the car hauler. It wasn't as much of an issue for me but if someone "less experienced" rented from this location it could be an issue.

Joel L. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
2.0

Not an actual Uhaul return center.

CHELLSIE ELIZABE C. 
Rating:
5.0

Customer did not leave a comment.

Colleen W. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
1.0

Customer did not leave a comment.

Latashia M. 
Rating:
2.0

The initial reservation was changed on line around November 26th. I received a call the afternoon before to tell me that the truck and location I reserved on line and received comfirmation for was not available. I understand not putting anyone out to give me the vehicle I requested. I was offered a smaller truck and a different location, which worked with the time the volunteers were willing to help me. The day of pickup the person working at the new location that was given was not helpful, so we had to call the U-Haul customer service, excellent customer service received from the 2nd person we spoke with, number and it ended up that the person at the pickup location needed to contact the manager to find out how to get the key. I understand that this was not an actual U-Haul store but this was an authorized agent and not informed at all about our arrival. Will I use U-Haul again? I hope that I don't need to but with the options, I will have no choice. The next time I will do everything on the phone instead of on line.

Marcus L. 
Rating:
5.0

Enjoyed the truck, it was easy to drive. The commutation between the phone and your offices was a turn-off. Need to improve!!!!

Dianna F. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
2.0

Clerks knew nothing about the process.

Taran M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Tamara R. 
Rating:
1.0

Every larger location I have ever picked up from has been more than helpful with hookup and instructions. At this location, the COMPLETE OPPOSITE. I had to LIFT and hookup by myself, as a female, with help from my 80 year old mother while my 6 month child was in the car alone. I'm all for a little independence but REALLY?, no help what so ever. If that's the case, locations as such should only be allowed to rent out trucks not trailers of any sort requiring hookup.

Erika B. 
Rating:
2.0

If you are going to have a completely mobile check in, make sure it's not at a place that has poor cell service. Truck interior was also not clean. Mud was all over the floor on the vehicle.

Joseph H. 
Rating:
1.0

Person in store said on line drop off. I will never drop off at an online only drop off. I wasted 30 minutes trying use the on line drop off and tech support. Place wasn't even near the town of Middlesex.

Robert W. 
Rating:
1.0

Customer did not leave a comment.

Octavian W. 
Rating:
3.0

I requested a hand truck but there weren't any at the location. The check engine light was on made me nervous was told it was ok.

Angela S. 
Rating:
1.0

The trailer was dirty and no one did the initial pick up paper. I had to call and call and call to get everything straightened out and then I was overcharged.

Jonathan E. 
Rating:
5.0

I am a first time uhaul renter. Easy online booking and pickup at this location gas station. Had what I needed nearby to me. Great friendly people and location. Recommendation: the online checkout process requires a picture to be taken of the trailer. Please make it where a file can be uploaded. I had taken multiple pics before I left and attempted to do the checkout soon after. I had to go back and get a live pic since I couldn't upload any of the ones I had taken. I know for next time, but would've been easier to upload and not go back. However, I understand you likely have it this way so nobody can upload stock photos. Thanks again for an easy rental.

Kenneth C. 
Rating:
3.0

Customer did not leave a comment.

Be-Jena D. 
Rating:
5.0

Great place to deal with. Trailer was clean and perfect size for the moving we had to do. Pulls good and roomy.

Alton S. 
Rating:
3.0

I ordered the truck for 19.99. Only 40 dollar truck were available it cost me more gas more money to move a living room suit. 129.00 and to refill the large truck additional 22.00 . Disappointed when returning truck

Gregory P. 
Rating:
1.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

nelson T. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

alan W. 
Rating:
1.0

Attendant did not offer to unhitch trailer.

janet P. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

joyce C. 
Rating:
5.0

Employee was very courteous and polite.

gregory B. 
Rating:
3.0

No receipt given. No checkin process. We were told to leave the keys in the truck and that's it. We would get an email closing out the rental. We never got an email. Very concerned about the process, we called the pick up location to make sure they knew it was returned and in good shape.

MELODY K. 
Rating:
4.0

Clerk didn't seem to know what he was doing. Kept helping other customers in between trying to help me. No assistance with vehicle or trailer just handed me the key and it's over there.

Patrick V. 
Rating:
1.0

Equipment was not available as confirmed. Given a dolly instead with broken straps. Very unsafe for hauling.

Joshua L. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

I got charged for a 17 ft truck, and received a 14 ft truck.

Diana H. 
Rating:
4.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Reserve vehicle at time of reservation. Have available reservations. Not at this location but on Geer st where originally reserved Had to go 45 min out the way due to them not reserving the truck I asked for 2weeks prior.

Nitara F. 
Rating:
3.0

The lady there was excellent however she did not know how to hook the trailer to my car and neither did I. I had to ask a complete stranger to help me which means as in my contract my car was never inspected!

sarah G. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

The experience with the 231 mart location in middlesex NC was awesome. I would recommend and rent again from this location. Great service! Thank you.

Krista K. 
Rating:
5.0

Provider was friendly and helpful. Will definitely use this service again

Harry S. 
Rating:
2.0

The person that was checking the vehicle out had very little knowledge of the process so I had to wait until someone came that new how to check out the truck for me

Alfreda F. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
2.0

order was not coming up at location and took a very long time to get rental and was charged more then online quote.

Robert P. 
Rating:
3.0

There was dark grease on the inside floor of the enclosed trailer. I had to clean using degreaser before I could load my belongings. Also the web site kept kicking out the employee during the paperwork. It took 30 min to rent the trailer. The employee appeared to know what he was doing, therefore attention to the site should solve the issue.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
4.0

Customer did not leave a comment.

KEVIN R. 
Rating:
3.0

Customer did not leave a comment.

Latoya B. 
Rating:
5.0

Customer did not leave a comment.

Darlene J. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

price was outrageous i brought the truck back early with more than the asked half tank and i paid 140 just to us it the whole thing was 200+

james O. 
Rating:
1.0

You're pos system was not functioning and took almost an hour to get my truck.

DANIEL W. 
Rating:
5.0

231 Mart was great to deal with!

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
2.0

Have them honor the price for online reservation.

Tina B. 
Rating:
5.0

It was great

Preston J. 
Rating:
1.0

First off I ordered the pickup from Wilson NC. I was told there were no trucks in Wilson but then rode by and saw at least three trucks at different locations in Wilson. One of those being the location I chose. After driving 30 mins east to pick the truck up at Mart 231, I get there for my 9:00am appointment and it takes 45 min to get my truck. I had to show the girl how to use the computer. It looked to be a simple system. It should have taken at most 10 mins but instead it took her 45 min to get me setup. So now at this point instead of start moving at 930 which is when I had the movers set up to be there. I am leaving Zebulon at 9:45 and then I dont get to my location until 10:30. I have now paid the movers for an extra hour that they have done nothing. In closing this location should not be a Uhaul location. It gives uhaul a bad name. The lady was incompetent. The first thing she said was "Oh no, I have only done this once or twice, I am going to have to call someone. Why are you a Uhaul location if you don't know how to do it?

WESLEY E. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Stay Awesome

Tiffany L. 
Rating:
5.0

Nothing! Every aspect of my rental was top notch. Especially the young lady that did my check in. She new her stuff and that made the rental especially nice. The trailer worked hard and preformed well. Too busy for photos this time. Maybe next time. Thanks U-Haul for helping me while on a budget!

Todd S. 
Rating:
3.0

Customer did not leave a comment.

Curtis O. 
Rating:
1.0

I drove up to this office to return truck. Stood in store for 5 minutes before the clerk came to register to assist me. After she went out to truck she came back in and looked up contract and said gas was not same as when i got truck. That it was 2 1/2 gallons short. I was like really come on. The gas was on the same thing as when i rented the truck. But she wouldn't budge so i went out side and put the freaking 2 1/2 gallons in the truck. $5.55 gas I mean come on Uhaul get a freaking life, when u start getting picky of a gallon or two of gas and ur trucks are not kept up and the customer has to clean them before they can use them and also clean to return them or be charged. This doesn't make any sense to me. But You can bet ur bottom dollar that next time i have to rent a truck i will use Ryder or budget truck rental.

Michael B. 
Rating:
5.0

super awesome customer service! I cant think of any thing that needs improvement...

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Peggy J. 
Rating:
5.0

I am not really sure how to answer this, Because the agent that I spoke was willing to get any equipment that I would need. I will say this this location was ideal for me because it was close to my house and this agent had the very best attitude I have ever had with Uhaul.or any company I have ever rented some equipment from.

Sylvester H. 
Rating:
4.0

Customer did not leave a comment.

bill H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Nothing!! All was quick and easy!

Emily S. 
Rating:
4.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

The staff at this location were very generous and helpful. Will definetly use them if I need a uhaul again.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

anais P. 
Rating:
2.0

Person there told me that I wouldn't be charged for any extra mileage. Explained to him where I would be going and he said it wouldn't be a problem. When I turned the truck in I was charged

Jasmine A. 
Rating:
3.0

Customer did not leave a comment.

Ellwood E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

WALLACE L. 
Rating:
5.0

I did not originally reserve with this location but am glad I found them. I had initially reserved with Jeffrey's service station on Hwy 39 in Louisburg. After repeated phone calls on the day before to assure my trailer was there and getting no answer to my question and hung up on by the person who answered the phone I drove there to see if the trailer was there- it was not! Jeffrey's was NOT at all helpful and was rather rude about the situation. I called customer service and was assisted in finding the trailer I needed in a different location that was close to where I was. The location I rented from was wonderful! She was very pleasant and provided excellent customer service.

glenda M. 
Rating:
5.0

Associate was very knowledgeable and helpful with the rental and agreement

Roderick B. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Dude helped out then though I didnt get a receipt

MICHAEL D. 
No reviews have been submitted for this location.

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