Customer Reviews for Martins Lawnmower Repair
(U-Haul Neighborhood Dealer)

Rating:

4.0

We dropped the trailer off after hours, so we did not have any contact with the personnel. The drop off area was very well lit which was great since it was 8:00pm during a snow storm.

Rating:

5.0

Jim Martin is a great public servant. He is always very helpful.

Rating:

5.0

Only issue i had was for the 24/7 truck rental took them 10 plus minutes to get me the code to get the key to get my truck.

Rating:

3.0

The GPS directs you to the back of the building. Maybe a sign directing people to the front of the building at the North St. Entrance would be helpful.

Rating:

5.0

Martins does a great job. Very friendly. Very helpful!

Rating:

4.0

Great and helpful staff. Just had some frustrating issues registering the truck via cellphone.

Rating:

2.0

Pickup location wasn't correct had to drive 45mins from where I was loading to get the truck. Martin's had one person to service 4 people. Dolly was parked in a back alley with broken chains I had to swap out.. overall I ended up with a sour taste using the app to rent this uhaul and in the future I'll always do it in person.

Rating:

5.0

Super simple to get there and pulled up at a perfect time when an employee got there even after hours.

Rating:

5.0

Very handy and easy to work with

Rating:

5.0

Appreciated having a full tank of gas.

Rating:

5.0

No problem, but I had to sweep it out before loading

Rating:

5.0

seamless operation... easy and fast

Rating:

5.0

Thanks excelente service

Rating:

5.0

No improvements needed! I was pleased to be able to walk in and rent a truck right on the spot! Thanks for taking such good care of my needs!

Rating:

4.0

Make sure they are aware of costs. Gas was $4.00+ a gallon. Cost 31+ to go 20 miles. Cost was 19.95 per day but was charged 71.00. Why? Felt u haul takes advantage.

Rating:

5.0

Excellent customer service Warm, welcoming environment Appreciated service

Rating:

3.0

They had an issue with their connection to the U-Haul system but were very kind and pleasant to deal with. They didn't do the walk-around to check for damage and I needed to ask them to show me how to use the ramp.

Rating:

4.0

There should be in case of emergency number to reach someone after hours. I was on hold for 20 minutes trying to get the key from the 24/7 lockbox. After much effort of a good customer service rep, I was transfer to management, that had to reset my reservation. All employees of uhual should know that if you are 60minutes past your pick up the reservation needs reset. In the future I will work with a person during normal business hours and avoid technology driven service if possible.

Rating:

5.0

The folks did a good job. They were quick and courteous.

Rating:

5.0

The bed of the truck was dirty when we picked it up. The truck itself was fine. The people at the rental location were very nice.

Rating:

5.0

This location was top notch, and it is obvious they have an excellent area service manager to help them be the best for their customers!