Customer Reviews for Martys Automotive
(U-Haul Neighborhood Dealer)

167 reviews

86 Old Hopewell Rd   Wappingers Falls, NY 12590

(845) 632-0216

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(845) 632-0216

86 Old Hopewell Rd
Wappingers Falls, NY 12590

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–4 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rafael F. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

I dropped off after hours, at night, the place was well lit and Uhaul's return instructions were simple to follow. Key box was easy to find, I was impressed. Good Job UHaul

kathy J. 
Rating:
5.0

Customer did not leave a comment.

Katherine R. 
Rating:
5.0

nothing!!!

Bob K. 
Rating:
1.0

What can I say? I'll start with this, the owner really tried to make it right and refunded some money. Something is better than nothing. I moved from NY to FL. Left some stuff behind so I flew to NYC. Ubered to Wappingers (costly) got to the location only to find the keys were NOT left in the drop box or safe for after hours pick up. So I was stranded at the location, no keys, no car and in the rain to boot. Had to take an Uber back NYC only to return the next morning. U Haul's customer service simply said, "Well, try again in the morning". Useless. Marty thank you for being empathetic to the degree which you could. I applaud you for being human. Thanks again.

Carlos M. 
Rating:
1.0

I dropped the truck that I rented off at 3:26 pm when it was due back by 3:28 pm. We worked non stop to get everything out and gas the truck back up to return it on time. When we dropped it off the employees just took the keys and said the leave it where it was, nothing was signed, no receipt given. Then a few hours later I receive an email receipt charging me for an extra day stating that my drop off time was 6:03pm. I will be calling for a refund. The GPS on the truck I'm assuming can be checked to prove that it was parked at the drop off location on time.

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Santino B. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Leandro C. 
Rating:
5.0

Thank you so much for your efficiency!

CRISSY G. 
Rating:
4.0

It seems laborious to constantly take pictures of my drivers license for each rental. You seem to have my information in your files. Like car rental companies, it would be great if you could use what you already have. A spot check is appropriate but the hassle of take pictures at places with spotty reception or wifi is a hindrance.

RAYMOND S. 
Rating:
5.0

This truck did not have the sliding ramp...

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

Jordan H. 
Rating:
4.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Jerold K. 
Rating:
5.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Everything went as planned

MAT A. 
Rating:
3.0

Customer did not leave a comment.

Stefano C. 
Rating:
4.0

Make sure that the windshield is clean on the inside and that the windshield wipers actually work. Had to replace them myself.

Lance S. 
Rating:
5.0

The owner at Marty's provided excellent customer service. He was very friendly and helpful. I have already recommended him to several friends. If I ever need to rent a trailer or truck in the future I would go to him. Chris McLiverty

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

This location was great and they made the experience easy and enjoyable. I would definitely recommend them!

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Bryer H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Thank you

Heriberto S. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Albert F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

Customer did not leave a comment.

John G. 
Rating:
5.0

We returned it after hours and the phone number I was supposed to call to verify that I returned the truck was not in service. Also the wi fi was poor in the area so I couldn't use the location feature in my u-haul app. Nevertheless, I called Marty's automotive the next morning and they confirmed everything was finalized in the system.

Concetta T. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

Again, the hertz app did not work. Would not take the dashboard photo. So I dropped the key in the slot. Then the location did not register drop off until 3 days late. I called them twice to make sure it got registered. Overall I will try hard never to use hertz again.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

WAYNEANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Great experience !

MARIOG F. 
Rating:
5.0

Customer did not leave a comment.

MARITZA G. 
Rating:
5.0

Customer did not leave a comment.

BMUENKEL S. 
Rating:
4.0

Customer did not leave a comment.

KYLEBENJAMIN F. 
Rating:
5.0

Good quality service

WALTERBERNARD H. 
Rating:
4.0

Straight forward transaction ... no problems, nice people.

MAURICEH JR C. 
Rating:
5.0

Customer did not leave a comment.

STEVENJAY S. 
Rating:
5.0

I rented The truck in one location and had to return it to another. My car was at the place where I rented the truck so I could pick up my car when I got back and was also told by the rental place that I can return it to him. But when it was time to return U-Haul told me I had to take it to a totally different place that was not convenient to where my car was.I was on hold with U haul for 45 minutes just to be told that I have to take it to the other place. That was very annoying.

EDWARDKELLY M. 
Rating:
5.0

Customer did not leave a comment.

SOBIRM M. 
Rating:
5.0

Customer did not leave a comment.

BOHDAN D. 
Rating:
5.0

Thanks to the friendly service from Marty and staff.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Aria C. 
Rating:
1.0

Online service was POOR. On site service was POOR. Tons of extra hidden fees. NEVER using uhaul again

Victoria Y. 
Rating:
5.0

They are personable, most helpful, courteous and professional. Can't beat them.

RITAETIENNE O. 
Rating:
4.0

Martin was very friendly and helpful.

DAVID T. 
Rating:
3.0

Customer did not leave a comment.

TINA S. 
Rating:
5.0

The hand truck was no secured and thrown on the ground, blankets were everywhere

RYANPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

JULIANLOUIS G. 
Rating:
5.0

Customer did not leave a comment.

DONALDJ L. 
Rating:
3.0

1)Make sure the cargo area does not smell like garbage. 2) make sure the tie down strips inside the cargo area are not ripped out of the wall.

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
3.0

I made an online reservation and when I arrived to pick up the truck there was no record of my reservation. I had to show my reservation details to the employee. I was told this happens all the time and that uhaul won't change because they don't care. I will never use uhaul again

GEORGEEDWARD C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELS K. 
Rating:
5.0

Customer did not leave a comment.

STANLEYLEE W. 
Rating:
3.0

I WAS CHARGED DOUBLE THE AMOUNT I WAS CHARGED ON MY ON LINE INVOICE

STEVENE R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

JOHNGABRIEL REGI F. 
Rating:
1.0

Train the staff to be polite and courteous and to put on a smile

Rajuraji M. 
Rating:
1.0

The guy was a complete jerk and wouldn't take the time to check it in. Had it there 3 days early and still got charged a late fee because he was too lazy to check it at that time. Dropping it off in parking spot where he wanted it was almost impossible with the amount of junk in the lot. I would I recommend U-Haul dropping him as a dealer. I wouldn't recommend anyone using this place.

Brent R. 
Rating:
5.0

Continue your wonderful, professional and pleasant service.

Jimmy B. 
Rating:
5.0

To improve - adjust what equipment cannot be rented in certain locations. In this exact location they never had utility doilies but the website allowed me to book two different kinds and pay for them. Owner said they've been having this issue for a while now.

Ekaterina S. 
Rating:
3.0

A little difficult to find with no uhaul signage and the trucks located around the back, but very efficient process and no problems

STEPHENANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

MARKA L. 
Rating:
5.0

Everything was good. Nice and smooth pick up and drop off.

SARAHSTAUB S. 
Rating:
5.0

Customer did not leave a comment.

GABOR K. 
Rating:
5.0

Customer did not leave a comment.

JAMESLOUIS JR N. 
Rating:
5.0

The owner Mr Novick was very knowledgeable and extremely professional!

Michael S. 
Rating:
3.0

Customer did not leave a comment.

JOSEA G. 
Rating:
3.0

the wifi system would not slow me to sink into the uhual website ,i had to call in and the wait time was very long 50 minutes

STEPHENWILFRED R. 
Rating:
2.0

Customer did not leave a comment.

Michelle A. 
Rating:
4.0

Customer did not leave a comment.

VICTORIAA M. 
Rating:
5.0

Excellent experience. Nice people, highly recommend! Will rent from them again when needed!

GUY P. 
Rating:
5.0

Customer did not leave a comment.

JAMESJOSEPH E. 
Rating:
5.0

Great location & owner. Smooth transaction.

Edgar S. 
Rating:
5.0

Customer did not leave a comment.

CRAIGR D. 
Rating:
5.0

Great to deal with marty on my rental

JAMESV JR R. 
Rating:
5.0

Customer did not leave a comment.

Kurtis K. 
Rating:
5.0

My favorite place

Dashawn M. 
Rating:
4.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

Everything was perfect

ROSSE G. 
Rating:
5.0

All's well

IRVING R. 
Rating:
5.0

Everything is smooth and easy when I rent from here, wouldn't change a thing

Dashawn M. 
Rating:
5.0

The man who ran the garage was super friendly! Keep up the good work!

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Paulo R. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Customer did not leave a comment.

Aleksander O. 
Rating:
4.0

Customer did not leave a comment.

JEREMYGRANT D. 
Rating:
5.0

Customer did not leave a comment.

Segembre L. 
No reviews have been submitted for this location.

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