Customer Reviews for Matthews Fire Protection
(U-Haul Neighborhood Dealer)

107 reviews

120 Hamilton River Rd   Goose Bay, NL A0P1E0

(709) 896-0504

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(709) 896-0504

120 Hamilton River Rd
Goose Bay, NL A0P1E0

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was great! Using a rented truck was cheaper and easier than borrowing my friend's truck to move because I moved everything in 2 trips which would have been 10 trips in a pickup truck. It only cost me $121 plus fuel ($52). Greg O.

GREG O 
Rating:
5.0

Customer did not leave a comment.

Craig U 
Rating:
3.0

There is only a drop location with a box to place keys into it. I was a little worried that the trailer could be stolen, so I took photographs when I dropped everything at the location. I was given a phone number to call to let someone know I was there, but no answer on attempts. Hopefully everything worked out for the best.

John L 
Rating:
5.0

Customer did not leave a comment.

HUBERT L 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

ART F 
Rating:
5.0

wonderfful

TIM M 
Rating:
5.0

I have rented this storage facility since August of 2019. I can say the facility is very secure and well maintained. I would not hesitate recommending it or using it again if my needs require it. Thanks again Pat Matthews.

BERT W  |  Overall Experience 
Rating:
3.0

Easier contact with staff.

Terry M 
Rating:
5.0

Customer did not leave a comment.

waylon W 
Rating:
4.0

will rent again.. thanks

Corey B 
Rating:
4.0

Great job!

gisela b 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

Justin M 
Rating:
5.0

Owner was excellent to deal with and would recommend this location to anyone.

Paul S 
Rating:
5.0

Too notch and easy going dealing with Pat! Thank-you for being so helpful and responsive! Great experience! Highly recommend Matthews!!

grace t 
Rating:
5.0

Customer did not leave a comment.

Lee W 
Rating:
5.0

Customer did not leave a comment.

CLARENCE A 
Rating:
5.0

awesome service!!

sheila c 
Rating:
5.0

Very professional

Leonard F 
Rating:
5.0

Patrick went above and beyond to ensure we were on the road on time, the unit was clean and in excellent condition. Great guy, excellent communication, highly recommend!

Bryn W 
Rating:
5.0

Nothing service was great.

Leonard F 
Rating:
5.0

Customer did not leave a comment.

KAREN F  |  Overall Experience 
Rating:
5.0

Only issue the 6x12 trailer needs jack for hooking up to truck.

keith d 
Rating:
4.0

Customer did not leave a comment.

Lukas F 
Rating:
5.0

Drop off was convenient and fast. Mathews was extremely helpful

JUSTIN Y 
Rating:
5.0

Amazing pain free and quick process with great customer service to boot. The staff at this location should be hired to train other locations in other cities. Lol

BRIAN T 
Rating:
5.0

Customer did not leave a comment.

CURTIS A 
Rating:
5.0

Customer did not leave a comment.

Gisele S 
Rating:
2.0

No other choice to rent anything. Local rep was helpful but... Trailers are not maintained, people drop them off until next person takes one. Its really nothing more than a drop off area. Trailer I rented upon arrival in Moncton did not have working lights. The right tire chewed right thru fender casing because the axle had shifted during trip. U-Haul poor service when calling...nothing more than a merry go around in circles waiting for someone to answer, which never happens.

CARLOS S 
Rating:
5.0

Customer did not leave a comment.

Craig W 
Rating:
5.0

There was a lot of sand in the back of the truck that I rented. This is understandable as the majority of Goosebay is covered in sand, so it gets everywhere.

DANIEL S 
Rating:
5.0

$171 for 4 hours maxs to much for my books

EUGENE H 
Rating:
5.0

The location at the happy Valley-Goose bay location is always there when I need them. I am always treated as a top customer and feel well taken care of during the whole process. The happy valley location has provided me with such great service that all the stress from moving goes away. The manager at this location is a great asset and representative to u-haul and is a reason I keep coming back to u- haul.

JOSEPH D 
Rating:
3.0

Customer did not leave a comment.

Jodi B 
Rating:
3.0

The place was closed when I arrived. Left key in an outside box.

Jeffery V 
Rating:
5.0

Customer did not leave a comment.

EWEN W 
Rating:
5.0

My interaction was brief but I was well received by the owner.

MATTHEW F 
Rating:
2.0

I have been on hold now for 20 minutes to discuss my bill. Why do you charge my credit card based on the estimated miles used? Why not wait for the correct invoice based on actual miles used? I have been overcharged and its frustrating to talk to someone about getting this corrected

KEVIN G 
Rating:
5.0

Pat was vey nice to work with and helpful in our rental of the trailer and we would rent from this location in the future .

Debbie R 
Rating:
5.0

Customer did not leave a comment.

Sarah W 
Rating:
1.0

Customer did not leave a comment.

Justin J 
Rating:
5.0

Everything is good and the staff was nice and they were very helpful

PAUL R 
Rating:
3.0

Customer did not leave a comment.

Trevor P 
Rating:
3.0

No one available except through telephone. I did not like the idda of simply droppi g the trailer and driving away without any co tact at all.

Peter P 
Rating:
4.0

Tire pressure was low on all tires. Was very surprised that there was no spare available. Manager was excellent in acquiring trailer and making sure I got it.

CHUCK P 
Rating:
4.0

Customer did not leave a comment.

Jodie B 
Rating:
1.0

We received a worn out tire, before we left to drive across Canada we asked for a new one and were told they couldn’t do anything and that “we run them until they blow” we made it 6 hours before the tire blew on dry pavement. We booked a tow daully but there wasn’t one there so they said they would give us a car hauler for the same price, I got charged for the car hauler which was twice the price.

Laura H 
Rating:
5.0

Customer did not leave a comment.

AIR B 
Rating:
5.0

Customer did not leave a comment.

ALTIMAX C 
Rating:
5.0

Customer did not leave a comment.

ALTIMAX C 
Rating:
3.0

Good service from UHaull in Goose Bay. However, when I reserved, been advised that if the 20 foot truck was not available, UHaull would provide a 15 foot truck + trailer. No trailer was available and I had to organize to bring the rest of my furniture with a friend’s personal pick up and trailer. Most importantly, although the Maritimes office confirm by phone that the 48 blankets that I reserved will be at the Goose Bay store for pickup, no blanket was available. Should I have know this before picking up the truck, I could have organized to borrow these blankets from somebody else in goose that had these blankets. Because I could not wrap my furniture in blankets, several items have been seriously damaged. Will call the Maritimes office tomorrow to talk to a manager regarding this serious issue. Marie

Marie C 
Rating:
5.0

Customer did not leave a comment.

MULTI F 
Rating:
4.0

There were no official Uhaul building where I took the truck but yes I had a good service and good price !

TRANSPORT E 
Rating:
5.0

Customer did not leave a comment.

ALTIMAX C 
Rating:
5.0

Customer did not leave a comment.

BILLY B 
Rating:
4.0

Customer did not leave a comment.

Leigh K 
Rating:
5.0

Customer did not leave a comment.

DAWN M 
Rating:
4.0

Please know your representative goes above and beyond for your costumers. He should be acknowledged for his kindness.

RUFINA L 
Rating:
5.0

Patrick Matthews makes this whole experience an A++ experience. Quick to respond to questions, efficient and very nice. A pleasure to work with and I will use UHaul again specifically because of his service. Thank you.

Bryn W 
Rating:
5.0

Great service!

Royal I 
Rating:
3.0

Customer did not leave a comment.

TONY E 
Rating:
2.0

Customer did not leave a comment.

victor b 
Rating:
5.0

Very pleased with the service, and will definitely be telling friends thank you so very much ????

Joey m 
Rating:
5.0

very nice experience, wonderful service.

ALEX S 
Rating:
3.0

The auto transporter running lights didn't work and the right side signal and brake didn't work Lucky we didn't get a ticket

KEVIN R 
Rating:
4.0

Customer did not leave a comment.

donna l 
Rating:
4.0

Customer did not leave a comment.

sheila c 
Rating:
5.0

Fast transaction...when i called them, 10mins after i got the trailer right away. It save me time and money.which is awsome!

ROLDAN C 
Rating:
2.0

Customer did not leave a comment.

HILLARY C 
Rating:
1.0

Terrible customer service. Was not clean out before pick up or checked over for bad lights/bad tires. Got a flat, that could have been avoided if tire care was maintained.

PAMELA B 
Rating:
3.0

Customer did not leave a comment.

Malcolm C 
Rating:
4.0

Customer did not leave a comment.

MIRANDA S 
Rating:
2.0

Rented a 26ft truck. Had to drive 600kms with a friend and pay his gas to get said truck due to how isolated it is where i live. Picked up truck. Noticed both side skirts were bent to hell and truck had battle scars so epic you'd swear it seen action in a war... Drove it and filled tank. From 45 to say 75 km/h truck shook violently, most likely a bad U joint or steady bearing. Oil level was ok but dipstick was crispy with burnt on oil. Then the rain came and the wipers just smeared water all over the already rotten windsheild caked with insect parts and juices.... Got 300 kms and decided to top up tank. Truck took $150 so averaged around 4mpg in a truck that was EMPTY. Realizing when truck is full itl be even worse costing me around $3000 in gas i returned truck. Got charged $527 for the afternoon drive in that peice of crap. $300 gas burned on a truck thats advertised at 9-10 mpg..... Was now stranded 600kms from home so had to then get a $500 plane ticket to my house in NL because it was last minute. So all in all it was a $1500 day for me and i got nothing acomplished. Il never use that service again. Agent was friendly and respectful. Just the truck was not fit to drive.

Devon O 
Rating:
1.0

I was told it was $30.00 a day plus .69 cents a kilometre. I used it for an hour yesterday and charged us for $219.00 ???????? that's not fair. I feel I have been ripped off

HANNAH W 
Rating:
5.0

Customer did not leave a comment.

Jamie L 
Rating:
1.0

I was there for pick up time at 10 and didn't get the trailer till 1 also wanted a bigger trailer but only 5X8 available therefore I have to make another trip to Labrador to get the rest of my furniture

kevin R 
Rating:
5.0

Uhaul was clean / reliable, made moving a heck of allot easier!

DAVID P 
Rating:
5.0

Customer did not leave a comment.

KAN S 
Rating:
3.0

The business is is a good easy to find location but trailer selection and conditions left alot tobe desired along with minimal supplies.

Rod M 
Rating:
5.0

Customer did not leave a comment.

Mario B 
Rating:
3.0

Customer did not leave a comment.

Hollis Y 
Rating:
3.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

There was no Jack. Had to use my truck jack.. Inconvenient and unsafe.

Eric P 
Rating:
5.0

Customer did not leave a comment.

BRIAN M 
Rating:
5.0

Customer did not leave a comment.

Mike O 
Rating:
3.0

Trailer signal lights malfunctioned during 2000 km trip. Uhaul office in Quebec refused to help ("too complicated") Other garage mechanic declined to work on trailer. Had to drive trailer over 1500kms with faulty tail/trailer lights.

STEVE J 
Rating:
5.0

Customer did not leave a comment.

DUNCAN M 
Rating:
3.0

The trailer I used was for the purpsoe of of moving vehicles, Unfortunatly neither vehicles fit the trailer. I had to pay for a trailer that didn't get used. Ensure you have the correct dimension prior to renting. The trailer was solid and operated well.

STEVE M 
Rating:
5.0

Customer did not leave a comment.

JENESTA M 
Rating:
3.0

Was charged an extra day even though I dropped off the trailer at the location the evening before. I had used a U-Haul Certificate for the rental and was still charged me the full price for the rental.

Mario B 
Rating:
3.0

Customer did not leave a comment.

RUSSELL H 
Rating:
3.0

Customer did not leave a comment.

SHELDON M 
Rating:
5.0

Customer did not leave a comment.

CLIFF M 
Rating:
5.0

Customer did not leave a comment.

Cliff M 
No reviews have been submitted for this location.

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