Customer did not leave a comment.Carl M.
Customer Reviews for Mattress Warehouse of Mustang
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Karen B.
The only issues we had were getting to the key. Process is a little difficult. Other than that great.Joseph B.
The staff was ourstanding..If I ever need uhaul again this is where I'm goingKATHRYN V.
Customer did not leave a comment.Ricky S.
There was not any mattresses pads that I ordered and I did not have time to get any. Many of my belonging s got scratched because I just did not have enough blanket at my home. It's not Mustangs fault, because the reservation was switched by other Ugaul company last moment. But disappointed that my brand new washer and dryer are ruined on the outside, and couches are all scratched. Supply these stores with blankets.HEATHER J.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Kari A.
Customer did not leave a comment.Amber M.
Customer did not leave a comment.Candice R.
Customer did not leave a comment.Brittany R.
Great staff. Super friendly!Tim C.
Customer did not leave a comment.Gary D.
The Mattress store location was the best! They made everything so easy, were easy to talk with and answered all of our questions quickly and accurately!Chris G.
Do better! I paid 3K to rent this truck and could have potentially paid much more because we were rented a vehicle that had probably been used to illegally transport drugs, had electrical issues, and I had to replace a tag light!Wendy L.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Anthony M.
I thought they could have walked out and showed me the truck and the damaged spots, so I didn't worry about them at check in.Raymond T.
Please have all equipment ready for contactless pick up. I was supposed to have dolleys & furniture covers at my 7:30a pick up & they were not there.Aniesha S.
Customer did not leave a comment.Joel S.
Very friendly and easy to work.CHERYL S.
When I first opened to doors all I smelt was weed and y'all charged me for two extra days when it wasn't even my fault the location wasn't open and you guys don't put jacks on your trailers so I couldn't get the 6x12 enclosed trailer off my hitch without the jack that was locked inside the storeSteven L.
Customer did not leave a comment.LEONARD W.
nothing, I had a great experience.MARSHALL D.
Customer did not leave a comment.Chad H.
Very good experienceJustin G.
Better inventory of 15ft trucks on handRuchard C.
Customer did not leave a comment.Daniel O.
Absolutely insane that if returned the trailer to this site the cost would have ~$40. Since I did not want to drive 180 miles to return the trailer and drive the 180 miles back home I had to pay $250. That is STUPID!walt M.
Customer did not leave a comment.Leroy C.
The lady who assisted was rude. She seemed quite satisfied when she thought my card was declined. I understand she working despite being very sick (not wearing a mask either) but overall it was an unpleasant experience. I haven't received my receipt and I'm concerned because the charges are higher than what was quoted. It seems after reading the reviews, this might be a common problem.Michelle B.
Customer did not leave a comment.LUIS C.
Customer did not leave a comment.Timothy J S.
Great staff!Kevin H.
Customer did not leave a comment.STUART H.
Customer did not leave a comment.Jacob N.
Customer did not leave a comment.Jordan S.
Customer did not leave a comment.Jean R.
Turned in my rental truck 21 hours early but staff didn't get to it for over 96 hours later then the time it was due, and are trying to charge me and extra 3 days worth. Horrible experienceNATHAN S.
Great experience with two very nice people. It was a delight working with someone who treats you with respect.CLARK Y.
Best experience renting everDusty H.
Customer did not leave a comment.donna kay G.
Customer did not leave a comment.Chris P.
Customer service was exceptional.Michael C.
I have been charged 3 times. 3 different amounts. I need to know what my charges are. Please contact me at 405 8162774Katherine B.
This location was great. We tried to rent a truck from two other locations in the surrounding area and the employees were so rude we walked out the door.STEVE B.
We got charged for two days rather than one. Thankfully I took photos of the truck, odometer, time, and fuel before returning the truck or we would have never gotten refunded since the stores records showed us returning the truck an hour after we did. The people were friendly but the fact that I wasn't believed until I told them I had photos of everything then was quickly given a credit and rushed off the phone made me uneasy. It leads me to believe that either uhaul or mattress warehouse have made a habit of overcharging and expecting you not to fight it.Patricia T.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Russel R.
Always a positive experience with Uhaul and this location.YOLANDA C.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Lindsay Z.
The only problem I had was that I tried to reserve a 20' truck, but it gave me a 10' truck which wasn't big enough, so I had to make multiple trips, which made the miles o drive higher. Instead of going down to a 10' by default if you don't have 20' trucks, maybe go up to a bigger truck; not down to a smaller truck. Other than that, it was great.Christopher R.
Super friendly!!Alyeen L.
Tiffany was great to work with.Troy C.
Customer did not leave a comment.JERRY A.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.Carrie K.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.DEAN O.
Customer did not leave a comment.Daniel T.
Went to pickup what I ordered and prepaid for because we were moving to another state, got there girl informed us she didn't have enough blankets and the area manager came and got all the appliance dollys she had. Said I could check with other stores (45 minutes away) and see if they had any. She also didn't have the blankets in bags so she threw them in the floor and told my husband to do it. She said if I had a problem I needed to call U-Haul because it wasn't her problem, she just stores their equipment and U-Haul pisses off every other customer. I called U-Haul and was told it wasn't their problem the company should have better inventory count and she couldn't personally hand me the items. The rep was not polite at all and hung up on me. I was extremely upset because this was the first time I've ever used a truck company and was moving out of state and expected to have the equipment where I ordered and ready. ( I ordered way in advance) no one had the appliance dolly and it was only my husband and I moving our stuff with 3 kids. She gave me $50 off butâ€¦ for the stress and not having what I expected that was not enough! I'm not sure I'll ever use another truck company nor will I recommend this company.Jeremy G.
Ensure that all the lights are working!!!! I traveled over 200 miles and half of that was after dark. The truck did NOT have working tail lights!!Robert L.
She was very friendlyJulie B.
Customer did not leave a comment.Rebecca W.
Customer did not leave a comment.Wendy L.
Customer did not leave a comment.Stony B.
There was NO gas in it when I picked it up and I brought it back with over a quarter of a tank but, Uhaul did not reimburse me for the extra I put in. I also brought it back a day early and you did not take that day off of what I paidLarry L.
Great service. Good location. Quick in and out!Julia P.
Customer did not leave a comment.JERRY A.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Kyle K.
Very easy and fastJIMMY P.
Customer did not leave a comment.Thomas D.
Did not see anything to improve, they were great.kay N.
Customer did not leave a comment.Tieria H.
My truck was dirty inside. A flossing pick was left in the cup holder. It looked like a soda was spilled. Someone had clearly smoked in the truck because ashes were everywhere and it reeked of smoke. And to top it off the truck didn't have working brake lights that I didn't find out about until I was pulled over.Zachary G.
Customer did not leave a comment.Lacey J.
Customer did not leave a comment.Robert I.
Why am I being taxed on mileage charge dolly and safe move insurance?????Cindy B.
The truck was dirty & had black hair all over the seats & not swept out! In the back. Overall the inside of not clean at all.Robert W.
Customer did not leave a comment.Rhonda S.
Nothing...excellent location for drop offs.LARRY T.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.kevin J.
Drop off was fast and easy. Very friendly staff!KEITH P.
Customer did not leave a comment.Dustin A.
Customer did not leave a comment.FRANCES C.
Customer did not leave a comment.Vivian D.
Returned the truck on Monday 4/26/21. Should receive a credit for 2 days. Invoice receipt says 4/28/21. And I received a call today asking when I was returning the truck.Lorraine C.
Customer did not leave a comment.Tashina R.
Customer did not leave a comment.Robert M.
I ordered a 26' truck which I got a d it in and of itself worked fine. What didn't work was the supplies I ordered. I ordered an appliance Dolly which I did not get. I ordered 3 dozen pads 36 pads) and got 3/4ths dozen for a total of 8 pads. I got a furniture Dolly that I did not order. I had no one to call at 6:30 am and needed to get moving as I had people coming. So I had to go to Lowe's and spend $146 to buy an appliance Dolly. The charges for the appliance Dolly and pads should be removed and the remainder should be reimbursed to cover the cost of the appliance Dolly I had to buy (I'll even give it to U-Haul if this happens as I don't need it.Dale M.
Very easy and convenient location for pickup. Highly recommend.BRANDON W.
on line instructions are confusing.Michael R.
Customer did not leave a comment.Kelly T.
Customer did not leave a comment.Derrell H.
If you are returning after hours be sure and get specific Instruction on where to park the vehicle as there isn't a truck return lane marked off.Brian R.