Customer Reviews for Maumelle U Storage
(U-Haul Neighborhood Dealer)

1,339 reviews

101 Commerce Dr   Maumelle, AR 72113

(501) 851-2163

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 851-2163

101 Commerce Dr
Maumelle, AR 72113

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

The attendant was very helpful and agreeable. Good customer service.

humberto B. 
Rating:
3.0

Van was very dirty inside

Maricel S. 
Rating:
5.0

Very helpful and polite

DENNIS K. 
Rating:
3.0

The check engine light was on and the truck squeaked, groaned and rattled. But it was clean and free of debris. It is frankly predatory to have a policy of charging 150% of the price of gasoline when one does not fill up prior to returning the vehicle. I was at the Maumelle store becaue the Kanis road store did not have a truck available, even though a reservation had been made two weeks previously.

James M. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
1.0

I was scheduled to pick up from one location. Once i arrived I was advised that the pick up location had changed and that the system said someone was supposed to contact me. NO ONE contacted me via phone call, text, or email. This was during rush hour traffic and i had to drive to another city 15 miles away to pick up my rental. No one from either location was apologetic or offered any sort empathy. If I was made aware earlier I could have arranged my plans and picked up from a location closer to my home. I am very displeased with both UHAUL and the Authorized retailers. Will not be recommending to anyone nor using the service again,

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

larry W. 
Rating:
5.0

Customer did not leave a comment.

sean M. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

malayh L. 
Rating:
5.0

Customer did not leave a comment.

HERMAN H. 
Rating:
5.0

Service was very fast!!

Shaterrica D. 
Rating:
5.0

Customer did not leave a comment.

HUMPHREY A. 
Rating:
5.0

Customer did not leave a comment.

Keli B. 
Rating:
5.0

I can't say anything bad just keep up the good work and a good service . The service was excellent

Earnestine M. 
Rating:
5.0

Nothing

PHILIP G. 
Rating:
5.0

Customer did not leave a comment.

BRAYLON M. 
Rating:
4.0

Customer did not leave a comment.

Era W. 
Rating:
4.0

Customer did not leave a comment.

marty M. 
Rating:
3.0

Have more knowledgeable reps.

Itsha W. 
Rating:
5.0

Y'all did a great job

Micah G. 
Rating:
4.0

Customer did not leave a comment.

Missy D. 
Rating:
5.0

Customer service representatives were helpful and courteous. The owner of this business can be proud of his people and operation. Thank you.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
2.0

I was told because I could not get the size and the place I wanted to pick up they would help me on the extra miles. The reservation people were so nice and sweet. People at the pick up in Maumelle were rude. Did not do a walk around. Truck was nasty. Very unhappy with Maumelle place. I'll probably use someone else next time. My rate was high5than expected. Has to drive 16 miles q way and drive back 16 miles to my house. 32 miles they should and said they would give me. The man at Maumelle did not seem to care.

Amy H. 
Rating:
1.0

The battery was dead. I had to sit and wait for someone to come put in a new battery. Not compensated in any way. The drop off place I picked was not the one I was prompted to return to either.

Kelly V. 
Rating:
5.0

The gentlemen that checked us out was very knowledgeable and good at his job. Process was seamless.

dominic C. 
Rating:
4.0

Customer did not leave a comment.

REGYNA F. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

JANET M. 
Rating:
5.0

Keep doing what you'll are doing. Promt.

Patricia B. 
Rating:
2.0

Auto-transport was not tightly secured to the back truck. Can loose when loading vehicle on transport. I reattached transport and took to local U-Haul center to ensure connection secure and safe.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

kira M. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
4.0

Make certain the inside of each trailer gets cleaned appropriately

Angela W. 
Rating:
2.0

CLEAN THE VEHICLES!!!! We rented a van so we could move a couch and the whole van was DISGUSTING! Cigarette butts in the van, dirt EVERYWHERE, smelt like smoke. Dog hair all in the seats. It was my first time renting a uhaul and will honestly be my LAST resort from now on.

Tori T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Randal S. 
Rating:
5.0

Customer did not leave a comment.

Adrianne D. 
Rating:
5.0

May need to check rear lights on the truck we had. No tail lights.

Quentin A. 
Rating:
5.0

N/A

Tiffiny C. 
Rating:
5.0

Customer did not leave a comment.

Colette B. 
Rating:
5.0

Customer did not leave a comment.

Alisha W. 
Rating:
5.0

Great customer service

LADONNA C. 
Rating:
5.0

Customer did not leave a comment.

alicia N. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

This is the 3rd time I have rented a UHaul truck in the last two years for moving and the second time I have picked up at this location. Although the people were very helpful and friendly, the truck I rented was very dirty. It took me 5 times cleaning the windshield to remove the bugs and grime. There was so much mud on the underbody of the truck that when it dried, it fell off in my driveway in large quantities and the ramp was also muddy when I pulled it out. It is obvious the trucks just come in and out with no real effort to clean them up. I haven't had this experience at other locations. I still rate them as a 4 star because they were very friendly and helpful.

David P. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
2.0

I requested moving blankets during my reservation and they did not have the for me. The customer ahead of me requested a truck snd it was not available either. What is the point of a reservation Olive not honored? The truck I used was heavily damaged. There was so much existing damage it was hard to know n if I documented it. I think you expect more from your fleet. I do

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Employees are awesome at this place!!!

SUSAN C. 
Rating:
5.0

Excellent location but it doesn't show up at all as a return location in your website which is dissapointing because it's a well run and extremely clean establishment.

SCOTT O. 
Rating:
4.0

I wish I could rate the booking process because it SUCKED

MICHAEL C. 
Rating:
5.0

Excellent assistance from staff before and after the rentals!

ROBERT S. 
Rating:
1.0

The truck was very dirty, the back door was up and it wasn't full of gas. When we dropped it off not only was it cleaner, it had more gas in it. I think my credit card deserves a $50 credit!!!

LISA M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
5.0

Everything went smoothly.

RAY W. 
Rating:
5.0

Great staff and service. I highly recommend Maumelle U-Haul!

ANNA R. 
Rating:
5.0

No improvement needed

GARRY S. 
Rating:
5.0

Very friends

JOSEL M. 
Rating:
5.0

My experience with this uhaul place in Maumelle was awesome. The staff was very helpful and friendly which was so nice. I will say I have to apologize for turning in the uhaul without putting gas in it. I was in a hurry to get unpacked and turned the uhaul in a day early and TOTALLY forgot to stop and get gas. I was unpacking about two hours after turning in the uhaul and I stood up and said, “oh no, I didn't put gas in the uhaul.” I really am sorry for that!!! I did receive and email with a receipt for the gas that was put back in the uhaul. Anyway great experience at pickup uhaul place.

Paige C. 
Rating:
5.0

The 2 young man working was so friendly and helping.

HEATHER M. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Excellent experience. They are friendly and they really worked with me to get a truck for that day even tho it was about 4 minutes to closing . Excellent customer service. We will be renting from this location in the future.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

Monica E. 
Rating:
5.0

Andy was absolutely phenomenal!!! So helpful, kind, patient, and quick to get me a clean truck. He made made my experience amazing! I will only use this uhaul location, and will recommend to anyone I know. 10 out of 10

DARLA J. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

anthony B. 
Rating:
5.0

N/a

DESIREA P. 
Rating:
5.0

Customer did not leave a comment.

GLORIA E. 
Rating:
1.0

I returned my rental before my drop off date and I still got charged an extra day $30-something dollars. That's terrible!

LUIS B. 
Rating:
5.0

Keep up the good work

LAVAR B. 
Rating:
1.0

The man at the counter did not provide accurate information. He did not explain the mileage policy when I specifically asked which resulted in my card being charged more than what he told me it would.

ALLANTE W. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Go back to former policy of making sure there was a full tank of gas and you have to return it with a full tank.

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
3.0

The gentleman that hooked up the haul to my car forgot to secure the rubber safety keepers to the chain hooks that attach to my ball mount. A little to quick and sloppy. He was gone quickly. I did it myself.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO H. 
Rating:
5.0

Very professional appearing location — looked new. Attendant was very helpful and gave me a glass top left in the truck.j

Woody W. 
Rating:
5.0

Keep up the good work.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

DYZHERNECQUE A. 
Rating:
5.0

Customer did not leave a comment.

Mattc H. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
1.0

I was double charged I didn't go far just across the street I was charged 40 something dollars then they charged me an a additional 40 dollars

LATISHIA H. 
Rating:
5.0

Customer did not leave a comment.

CATHERYNE P. 
Rating:
3.0

Sold me a 7pin to 4 pin adapter for $14 dollars. Not a big deal needed one and I left mine at home in Oklahoma. Plugged it in and rep “checked”. the turn signals and brake lights and running lights. I of course couldn't see the actual car dolly lights so I took his word and off I went. It wasn't till hour's later when it clouded up got very dark on a crowded interstate did I notice there was not a reflection on the side of the vehicle being towed. I stopped and checked myself and the lights on the trailer were only working as running lights. No brake lights no turn signals and I am in the middle of a 350 mile trip and will hit Oklahoma City on I-40 in the dark at rush hour on the day before thanksgiving. Needless to say I am less than pleased

RAYMOND F. 
Rating:
5.0

Nothing needed improvement. Young men were kind and very helpful.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Excellent customer service, and the van I rented was very nice. Will be a customer in days to come. Thanks so much!

GARLAND D. 
Rating:
5.0

Customer did not leave a comment.

CADE G. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
No reviews have been submitted for this location.

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