Customer Reviews for Maumelle U Storage
(U-Haul Neighborhood Dealer)

1,817 reviews

101 Commerce Dr   Maumelle, AR 72113

(501) 851-2163

Office Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 851-2163

101 Commerce Dr
Maumelle, AR 72113

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KANIYA G 
Rating:
5.0

Cooper and Andrew were amazing! Cooper prayed for me in my time of lost. Andrew made sure I understood everything about the truck rental and storage unit. I highly recommend this place not just for the storage, but for being able to be treated like family. Thanks guys!

ANDREA F 
Rating:
5.0

Customer did not leave a comment.

JAMES O 
Rating:
5.0

Customer did not leave a comment.

JOHN J 
Rating:
5.0

Customer did not leave a comment.

Tina B 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

TOBE A 
Rating:
5.0

Truck was very nice, almost new. Staff was courteous and professional, drove the truck from lot to front door for me. Truck was clean on inside, but very dirty outside, they cleaned the windshield for me at my request.

THOMAS L 
Rating:
4.0

Just add two wash windows and sweep out the back of the trailer and the truck

James J 
Rating:
5.0

Great service

KEVIN C 
Rating:
5.0

keep doing what you're doing. everything was great Quick Smooth and effortless.

LARRY C 
Rating:
5.0

Customer did not leave a comment.

Seth D 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE T 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Customer did not leave a comment.

LANETTE R 
Rating:
5.0

Customer did not leave a comment.

RICHARD D 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

The gentleman that assisted me was great, took me out to trailer and explained everything, highly recommend this place

RICHARD J 
Rating:
5.0

Very nice great customer service.

SHIRLEY S 
Rating:
5.0

Wonderful experience other than having to complete vehicle online which timed out before completion. Would have preferred employee handle that onsite.

DARBY J 
Rating:
5.0

That was the worst truck I have had from this location. Typically they are all wonderful. This one the seat was so difficult to move on of the guys had to move it for me, the mirrors didn't adjust so they were useless, the a/c didn't work, and one of the handles on the back was missing.

Amanda G 
Rating:
5.0

I was take very good care of. I was a last minute booking and Jaden was more than professional and very kind.

CONRAD C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

I will be a repeat customer.

MICHAEL F 
Rating:
1.0

For the next customer, lol, you should the customers that are in front of you. The door handle to the 10' truck was missing the knob. And that knob was driving into my leg the whole 30-mile drive. As went over in lieu of the knob missing and as a result is still hurting today. Thanks for opportunity but no thanks, I'll stick to RYDER! You offer no military discount as well, Ryder does. Truck got damn good gas mileage, and by now, I would think you would have power control side mirrors, yet, they only adjust up and down and not in & out, so that I the traffic behind me as well.

ANDRE B 
Rating:
4.0

The cab of the truck and front windshield were filthy.

ERIC B 
Rating:
4.0

The metal ratchet handle was hard to get to release the strap and the strap was frayed on the end. It was the driver side of the dolly. Thanks other than that it was a really nice peice of equipment.

MARY B 
Rating:
2.0

I was charged a gas fee but returned the truck with more gas in it than it was when it was given to me. They told me it was at 1/4 when they gave it to me but charge me again.

JORDAN W 
Rating:
5.0

You guys made moving fast and easy. Your staff was very helpful and professional. Thank you.

MATTHEW C 
Rating:
5.0

I have used this location twice already this month. Cannot ask for better service. The guys at the desk are troopers!!!

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

EDWARD R 
Rating:
5.0

JUST CONTINUE KEEPING UP THE GREAT WORK TREATING THE CUSTOMERS 1ST N RIGHT

RICKY L 
Rating:
5.0

Jaylin went above and beyond to help with a truck rental. Overall, staff was very helpful and friendly.

GLENDA A 
Rating:
4.0

It was great service but didn’t get what I was supposed to get back I estimated it for 50 miles I’ve only drove 22 an also refilled gas so that part was terrible everything else is fine Jayden was the worker

DEVONTA H 
Rating:
5.0

Customer did not leave a comment.

TONY M 
Rating:
5.0

Very professional

BETTY T 
Rating:
5.0

Always Quality Customer Service. Highly recommended.

BILLY S 
Rating:
3.0

Mobile pickup is terrible, it took 30 extra minutes of my rental time just to get everything approved even though I had pre-checked. Basically took 10% of my paid rental time right off the top, felt like theft

ELIZABETH C 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

Customer did not leave a comment.

TINA C 
Rating:
5.0

Customer did not leave a comment.

ANN P 
Rating:
5.0

The U-Haul we rented had steering issues. It was loose. Also, the breaks were not that good either. The wiper blades need to be replaced. Other than that, it was fine.

ROBERT F 
Rating:
5.0

Everything was great.

JERALD B 
Rating:
5.0

Customer did not leave a comment.

Beaura C 
Rating:
5.0

Customer did not leave a comment.

CHELSEY D 
Rating:
5.0

Keep it up u are very professional and respectful thank you

LINDA H 
Rating:
3.0

Customer did not leave a comment.

Jarred A 
Rating:
5.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

MARK F 
Rating:
5.0

Customer did not leave a comment.

HARRY Y 
Rating:
5.0

None

DESHUNDRA J 
Rating:
5.0

Good customer services

CARLOS M 
Rating:
5.0

Customer did not leave a comment.

ERIC S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

RUTH J 
Rating:
5.0

Everything was ready and good to go. Nothing bad to say at all.

CURTIS F 
Rating:
5.0

Jaden was very helpful. Fast and friendly service.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

RICARDO H 
Rating:
4.0

I had no issues everything went well

Dionne E 
Rating:
5.0

The person that helped me was knowledgeable, friendly, and gave so much helpful information. He was kind and professional. Another associate pulled the truck around and had it ready and running. Easy, efficient, and professional. 10/10 service.

JENNIFER C 
Rating:
5.0

The equipment was not as clean as I expected. The floor was dirty from shoe traffic but otherwise okay. Someone left water bottles and a bag of trash under passenger seat. The dash had a few lights that needed resetting. But otherwise it was a great cargo van. The customer service was great. They were very helpful, friendly and fast. This location will definitely be my go to for rental from now on.

Charlene E 
Rating:
2.0

It was only a pickup location and they couldn't help me with what I needed. But they did give me the number for corporate to fix things.

JEFFERY V 
Rating:
5.0

Great customer service. Great facility. I thought the vehicle was average at best. However, this is not the fault of the facility. It was a tough trip for 400 miles even with the small load I drove.

VINCENT V 
Rating:
5.0

The only thing that would have made it better is if they had cleaned the windshield

BYRON T 
Rating:
5.0

Great experience. Very good staff

ERVIN C 
Rating:
5.0

Customer did not leave a comment.

Shameca J 
Rating:
4.0

Customer did not leave a comment.

JASMINE L 
Rating:
5.0

Customer did not leave a comment.

TODD L 
Rating:
5.0

Very professional, friendly, knoedgable, and proficient staff! The Uhaul was the nicest one I've ever seen or been in. What great upkeep! I'm so glad I rented from this location.

MARK R 
Rating:
4.0

Customer did not leave a comment.

LOWELL M 
Rating:
5.0

Customer did not leave a comment.

RICKY W 
Rating:
5.0

Quality customer service!

JUANITA C 
Rating:
5.0

Customer did not leave a comment.

EDWARD D 
Rating:
5.0

Great service and was in and out no long wait and easy process

KEITH T 
Rating:
5.0

Can't think of nothing else. They were very polite.

TINA B 
Rating:
5.0

Customer did not leave a comment.

ANN P 
Rating:
5.0

Very friebdly and helpful and a great value.

CHRIS E 
Rating:
5.0

Customer did not leave a comment.

GREGORY C 
Rating:
5.0

The man who helped me was very nice, professional, knowledgeable, got me out quickly and easily

DONNA S 
Rating:
5.0

Customer did not leave a comment.

NEFRU R 
Rating:
5.0

called to let them know I would be close to the 5:30 closing time to pick up my rental, and they stayed late to help me get my equipment hooked up, made sure it was properly connected and took great care of me. awesome group of guys at the Maumelle location

LARRY M 
Rating:
5.0

Wouldn’t change a thing about this location!

RICHRD M 
Rating:
5.0

Customer did not leave a comment.

THERESA B 
Rating:
5.0

Customer did not leave a comment.

SHELA C 
Rating:
5.0

Excellent crew. Would recommend.

DAVID M 
Rating:
5.0

Nothing you guys were great!! Thank you

AMANDA W 
Rating:
5.0

Customer did not leave a comment.

JASMINE R 
Rating:
5.0

Customer did not leave a comment.

RONALD B 
Rating:
5.0

Customer did not leave a comment.

Adrian J 
Rating:
3.0

The truck had many mechanical issues. Steering was barely operable, the front suspension was noisy and popping. The battery was dead and had to be hum started twice during my usage.

JONATHAN G 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

STEVEN H 
Rating:
5.0

Customer did not leave a comment.

RICARDO H 
Rating:
5.0

Very nice and helpful. The whole process was easy.

JEANNETTE P 
Rating:
4.0

2 tires low air; a rear panel popping out.

JEANETTE P 
Rating:
5.0

This is the second truck I have dropped off there. The best experience ever! They go above and beyond every single time

Jeff W 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M 
Rating:
5.0

Customer did not leave a comment.

MICHEE H 
Rating:
5.0

The instructions for picking up the vehicle on Sunday outside of business hours was not intuitive and the online help was poor. In addition, there was significant delays submitting my driver's license due to photo cropping issues within the iPhone app and after 3-4 upload attempts a uhaul representative called me on the phone. I had to upload my photo 3 times and each were reported as 'unclear'. I appreciate the option to pick up the vehicle as well as drop it off w/o a staffed uhaul facility person available but wouldn't recommend this option to anyone not reasonably tech savvy. After purchasing the vehicle online, the future pick-up my truck instructions could be improved sufficiently.

David A 
Rating:
5.0

The guys working was very helpful and informative. Thankful for them.

braylon p 
No reviews have been submitted for this location.
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