Customer Reviews for Maumelle U Storage
(U-Haul Neighborhood Dealer)

1115 reviews

101 Commerce Dr   Maumelle, AR 72113

(501) 851-2163

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 851-2163

101 Commerce Dr
Maumelle, AR 72113

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARYAM G. 
Rating:
5.0

Nothing everything was very clean. The staff was excellent .Andy was very helpful and his co worker They loaded the dollie and boxes i bought. When I returned the vehicle that young man was very kind. Outstanding place to rent a uhal.

DEBORAH W. 
Rating:
1.0

Worse service I experienced from uhaul

AISHA P. 
Rating:
5.0

Customer did not leave a comment.

EGINA M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
5.0

I think nothing because everything Was good

ABDALLAH L. 
Rating:
5.0

Top notch site and staff.

Keith S. 
Rating:
5.0

None

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

ROYALE D. 
Rating:
5.0

Customer did not leave a comment.

Johann Y. 
Rating:
5.0

The service associate was very good. He was very knowledgeable and managed the process very well.

BRYON C. 
Rating:
4.0

The steering wheel on the vehicle kept locking up. Very inconvenient. This needs to be fixed!!! The staff was friendly and helpful.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

JAQUALA D. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
1.0

We were told in Fort Smith that we would receive a $25 discount on our one way rental if we take it to the U-Haul on Chenal Parkway. On our way there, we received a text to return it to East 65th Street instead. Upon arrival at East 65th Street we could not get the trailer off of the ball hitch on my vehicle. We had to take it back home and I had to take the trailer to my work on Monday. In all this was a big problem, then we were charged an additional days rental which we had to dispute to the Regional Manager to get a refund. This was finally refunded, but over all this was not a good rental experience.

MICHAEL M. 
Rating:
5.0

Excellent staff! Helped in assisting with any questions or concerns. Great place! I will definitely use them again if needed!

BRANDI S. 
Rating:
5.0

Customer did not leave a comment.

KIM D. 
Rating:
3.0

Most of my experience at this site have been good. This last time was not. The gas level was put at 3/4 when it was 5/8 and I was later charged on return even though I brought it back with more gas than I left with. The vehicle was filthy. The dashboard monitor was broken. The front tire pressure was low. The checkout and checking process were bad. The errors were not corrected the attendant did not seem to care about any of these problems and could not fix them.

BERNARD G. 
Rating:
3.0

Have your employee tell the truth

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

EULALIA B. 
Rating:
5.0

Easy and very professional! Outstanding customer service! Thank you!

LOUISE A. 
Rating:
5.0

Nothing comes to mind.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

CHI L. 
Rating:
5.0

Everything was excellent including the friendly customer service!

SHOLANDA G. 
Rating:
2.0

We called to file an incident report involving the dolly we paid for that was not road worthy and put our vehicle in danger of damage, it was unsafe to have been rented to us and was not properly maintained. We attempted to initiate roadside assistance two times, and were disconnected one time after 40 min total and never called back by uhaul repr. We had to spend over hour at a location that we luckily made it to safely with our car unsafely and improperly on. Two employees attempted to fix the strap that was not attached properly to the dolly and actually CAME OFF OF OUR TIRE at some point from this Location to where we luckily stopped in Kansas part way home and noticed the problem. They ended up cutting the strap off of the dolly and replacing it with a new one properly. This should never have happened and we expect our money to be refunded please.

LANCE E. 
Rating:
5.0

Great service

ALFRED D. 
Rating:
5.0

Everything was great !!

DONALD D. 
Rating:
5.0

I was surprised at the quality of the ride. The staff was extremely friendly and helpful.

James D. 
Rating:
5.0

Customer did not leave a comment.

Seeley S. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL B. 
Rating:
5.0

The renter(s) who used the Uhaul prior to my use I believed smoked because the cab smelled like cigarettes when first using it.

DONALDERIC J. 
Rating:
5.0

Everyone I dealt with was very kind and knowledgeable and helpful. I would definitely rent from them again.

HENRY G. 
Rating:
5.0

My experience with this location was nothing short of superb! I had to extend my reservation a day past the time the U-Haul was due back, and the associates were very helpful, accommodating and understanding. From the time at the front counter to complete my reservation to the return of the truck, the experience was seamless.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Adella B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
1.0

Wasn't pleased when I first arrived they had information for truck wrong gas and mileage my final bill was charged extra for gas when gas was back where it started.

LAWANDA G. 
Rating:
5.0

Everything was very good.

BRYON C. 
Rating:
5.0

Customer did not leave a comment.

HARVEY H. 
Rating:
5.0

I love this location and nick was 100% helpful from the start and for that you will continue to see my service more and more thank you

MARCUS A. 
Rating:
5.0

Customer did not leave a comment.

Bethany M. 
Rating:
3.0

Before taking money off of someone's card, you need to discuss the charges!

DARRIA B. 
Rating:
4.0

Customer did not leave a comment.

PAUL T. 
Rating:
1.0

Give me my refund that I was told I was gonna get back.

JARRED M. 
Rating:
5.0

Customer did not leave a comment.

HARVEY H. 
Rating:
5.0

Thank you!

KERRY W. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Second time to rent a trailer and it was ready! The guys did a great job making sure brake lights and running lights worked properly. Made sure all connections to hitch were perfect. Highly recommend Maumelle Uhaul!

LAURIE F. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Awesome service. Andy, Nick and Gabe very professional and took care of my every need.

GEOFFREY L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
5.0

I cannot find anything that needs improvement, The pickup and dropoff customer service was exceptional. Very professional and courteous. I will do business with this location if I have the opportunity,

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

Preston W. 
Rating:
5.0

This Uhaul center is one of the best I've ever worked with

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Excellent customer service

Adrianne J. 
Rating:
5.0

Very friendly staff and a clean store. Trailer worked perfectly.

Barry O. 
Rating:
5.0

Customer did not leave a comment.

BRETT B. 
Rating:
5.0

There was a sticky substance in cab of truck. Otherwise everything at location was fine. However, uhaul truck share was extremely difficult to use and we lost one hour trying to pick up the truck, having to call the customer service rep and still she couldn't help and we even got disconnected and had to start over with a new rep. Dropping off was another nightmare so finally I just left it without the process.

Melanie M. 
Rating:
5.0

As far as I could see it was one of the best places to rent a trailer that I been to. All employees were very helpful and I had know complaints. Awesome job.

BOBBY H. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

AUNDARIUS S. 
Rating:
5.0

Outstanding customer service at this Maumelle U-haul location!

Darlene M. 
Rating:
5.0

the Maumelle location is the best Uhaul location I have used - first class service, no waiting

Alan N. 
Rating:
3.0

We reserved a dolly with our reservation which was not in the truck. We were not able to use our phone to pick up the truck at our reserved pick up time. No one answered from the local office so we had to call the main UHaul phone number and were on hold for 30 minutes before getting someone.

Jared R. 
Rating:
5.0

Customer did not leave a comment.

Seth R. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Marissa P. 
Rating:
4.0

Customer did not leave a comment.

Derrick A. 
Rating:
5.0

Customer did not leave a comment.

WALLY E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Edmond T. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Yes. I was impressed w/ the man at the Pine Bluff store. Sharp man!!

Carol M. 
Rating:
5.0

The van I rented was absolutely filthy inside and out. It needed an oil change too according to the dashboard notice. However the people who work there are the nicest ever.

Donna H. 
Rating:
5.0

Both pickup and drop off locations were clean, had lots of supplies and friendly staff, unlike other times in my past rental history. The truck drove smooth (no “square” tires) and didn't smell like smoke, unlike other times in my past rental history.

DAVID L. 
Rating:
5.0

Deliver the trailer to my home! lol

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
3.0

Honor discounts that were promised for inconvenience of switching pick up locations and let the customer know that they should check in before dropping the key in the box !

Jessica S. 
Rating:
5.0

The gentleman was very nice, helpful and informative.

Denise R. 
Rating:
5.0

Michael was a professional As well as personable!!!

Travis S. 
Rating:
5.0

Great job by check in person.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

The transmission light was on. It ran just fine though. Truck was a little dirty

CHRISTEL C. 
Rating:
3.0

Though the equipment was not in acceptable condition (trash, empty bottles, etc. it was clear that the truck had not been cleaned which isn't acceptable; especially during this pandemic), the employees were nice and helpful-ish.

MECHELLE J. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Trailer wasn't available at designated time, but was there within an hour. The young man working there was a pleasure to work with.

RANDY G. 
Rating:
5.0

Customer did not leave a comment.

KRISTOFER F. 
Rating:
5.0

N/A

TIERNEY A. 
Rating:
4.0

Customer did not leave a comment.

TRUMAN R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top