Customer did not leave a comment.arnaud F.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
get the truck prepared, fill it with gaz, broom the snow out and scrape windshield, get to the front counter when the customer arrives, talk with him in its language at least make an effort, take care of customer on his return. basically do your job or leave it to someone else.Eric F.
great serviceNicolas M.
Made a reservation for a truck at 8:30am no one was there until 9am. Had to search for someone to give me the key after online check in. First guy I asked said he knew nothing, second guy said â€œboss not inâ€ and walked away.... I waited another 15 minutes on the phone with uhaul to locate another truck and then the â€œbossâ€ shows up. Got the truck 1 hour after I booked it. Truck was terribly maintained, 100km/h shook the entire truck, for a garage they don't seem to maintain their equipment very well. Would not recommend to anyone.NICHOLAS B.
The mobile pick up was not coordinate with the current location. I showed up at 7h30 as per my reservation and the place was closed. show back at 9h and my reservation was expired. Had to reserve again and come at 10h. i lost 3h in my dayfreddy Y.
Customer did not leave a comment.GERARD G.
Merci pour l'excellent servicetarek Z.
I received a call telling me that I had to get the truck a another place because the one I reserved was broken. Once I got there, I found the truck but there was no utility dolly in the truck (I reserved one). They couldn't find one. I did the online pick-up. I had to demand my key at the counter. No one was there. It seemed that no one working for U-Haul was there at the moment (during business hours). Someone who was working in the garage aside the U-Haul office told me that he had to call his boss to find the key. Once he called his boss, he told me to look under the truck's driver's seat. The truck was unlocked. I couldn't believe that they left the keys under the driver's seat with the tuck completely unlocked. Overall I lost 25 minutes, trying to find a dolly, someone working for U-Haul and the key. For an online pick-up feature, that's a terrible service.Charles T.
Customer did not leave a comment.Irene M.
The mobile app did not work well and I had to call to get instructions on the pick up and then call again to close out the contract after a few attempts to use the app unsuccessfully.Paul F.
Ensure the client receives information about the pick-up location when ordering on-line, I went to the location closes to home, fortunately the staff at U-Haul was very supportive and help me find the proper location without penalty. Also the 1-800 number didn't work, I call directly to a U-Haul location.Christian B.
They forgot all the extras I had ordered. No dollys or moving blankets. The truck had old face masks on the seats. When I returned the truck, the drop-key box was almost impossible to find.Christophe P.
It was not a Uhaul branch exactly. Basically, it was a body show that does Uhaul as a side service. If the place can be more professional with someone always at the front door and with some signs that say Uhaul it would be better. The customer service was good himself. The place can be cleaner and more organizedShahabeddin M.
I didn't received my trolley, blanket, applicane trolleyRaju R.
Customer did not leave a comment.Simon K.
more maintenance on truckJohn L.
Customer did not leave a comment.Vincent J.
Customer did not leave a comment.Tristan R.
Customer did not leave a comment.JOSEPH A.
I had the truck 2 hours later.Christine M.
We asked for 1 furniture Dolly and 1 dozen of covert/blanket and they simply told us they don't have them in store so we had to manage to do our job without them or had to stopped by another Uhaul location to grab some witch doesnt make sens AT ALLA since it's our moving out day and have a jam packed schedule. It's not our job to go and grab some during our fully loaded schedule since it's clearly a professional mistake from them. It was kind of insulting to be honest. We were furious. Oh and we were at the garage around 8:00 since our pick up time was at 8:30 and we were ready to chit-chat and get going by 8:30 and start our day, but no one was there. The guy came in at 8:20 so with all the Â«Â blablaÂ Â» with left around 8:50. The guy was closing his garage at 5 so he told us we needed to finish before that time- if not - our car would have been stuck in his private parking. Never had a problem with the original UHaul warehouse with the check-in and customer service but I will definitely never recommend nor go to a garage no more. Poor service. And a lot of stress for nothing on a big day.Melyna M.
Customer did not leave a comment.Yashah G.
I've made a complaint on the phone channel, and never got a follow-up call or email. I will genuinely never deal with you guys again, and recommend against anybody I know using your services.Boris I.
Honestly, it was a convenient pickup and drop off. Only problem is that the truck itself didn't really feel comfortable. The cleanliness could've been better inside the truck. There was lots os dust inside and on the dash which tells me that the truck hadn't been cleaned in a long time. Considering the situation that we are living in right now, I would've felt more comfortable knowing that it gets cleaned. There was also some silicone on the part that connects the trailer to the cab which on the highway made it sound like the door was wide open. Not a comfortable drive especially if considering a relatively long distanceEd B.
Votre reprÃ©sentant est excellent.Issoufou A.
Do not speak French. Tried to call them, no answer. The location is a big mess.Benoit B.
Very poor service at this location Max-Autos. Don't speak french or english. Nothing regarding Covid-19 procedure, nothing. THe guy at the reception knows nothing about U-Haul. Don't go there!!!lucas D.
The truck was not well cleaned out in terms of the cargo area where things are stored, and as well as the front end where the driver isAlex D.
The truck i took was having its wiper broken. And guess what? Rain started when i was on my way. When i turned on the wipers, & i saw it is broken. I could hardly see anything on the road. I got really scared. It was really horrible experience. Please for the safety of the client, keep these minor bugs fixed. I don't have any other complaint. Just fix the wipers.Shubham G.
Customer did not leave a comment.saren S.
It was a pleasure renting from that agent. He was very helpful and informative about options to take to help my move be easier. Friendly agentEphrom L.
This location is not a typical UHaul center, but more like a salvage garage. The environment is messy and dirty. I was not aware of this, and chose this location because it's the closest. A big mistake! First, no one at the reception desk when I arrived. Second, the truck is like twenty years old and never been maintained. Upon return, the guy examined the truck with a picky eye and trying to charge me at every possible chance. I purchased all the insurances and waivers!!! Clearly he couldn't find any cosmetic changes but he was not happy with that. He pointed to the dirt on the loading ramp and charged me $25 cleaning fees. It's not over yet, I drove probably around 10km and the gas level at return was almost the same as when I drove off and I couldn't even notice. Shaking his head, he charged another $18. What a rip-off!! I'm a frequent U-Haul customer, but this is the WORST experience ever!! Stay away at all costs, otherwise you'll regret.Guang M.
I was charged a surcharge for late checkout . When I dropped the car within my 4 hour time frame - I was told to leave it in the lot - which I did. I wasn't told or I strictes otherwise - and then I see a surcharge on my bill and when I call customer service they say that â€œit's in my contractâ€ which is not fair because no one reads the whole contract . Also the car was dirty when I got it and I have photos - and I didn't mind or complain. Very bad service by head office - agent was combative with me . Will not use Uhaul again.Abdullah A.
Customer did not leave a comment.dany C.
Customer did not leave a comment.Issoufou A.
Nous avons laissÃ© l'Ã©quipement en dehors des heures d'ouverture. Nous avons donc finalisÃ© le retour via le site internet. Sans problÃ¨me.SYLVIE L.
I showed up at 9 am, which I had scheduled. I called FedEx, they said I can only receive the key at 10 am inside the locale, even though I had signed up for mobile check-in. I got to the locale at 10am, they said they had no keys or any idea of what was happening. I called back FedEx and they reset my scheduling time, so I was able to begin the login process over mobile. From there, at the password level, they again told me to go inside to receive the combination. I tried again, no one knew it, so I had to call back again. I finally received the password, 2 hours after I was supposed to start. Terrible service.Michael Steven D.
Customer did not leave a comment.Amine A.
Person doesn't know what he is doing., no idea about laptop/computer handling. Kind of rude attitudeArundeep M.
You charged me $50 - more than double the daily rate and insurance of $45, just for the fact maybe 8-10 liters were missing from the tank. All the nearby gas stations had canopies that did not indicate the height and I did not risk damaging the vehicle by gassing up. I expected a penalty - BUT NOT DOUBLE THE ENTIRE CONTRACT! You are an insane ripoff and if you persist in this charge I will never use Uhaul again! Plus this dealer was too lazy to do any deneigement after the last big snowfall and its parking lot was full of thick ice and big craters, making it very dangerous and unfit for use. You charge me this $50, it is the very last $50 or dime UHAUL will ever get from me. SHAME ON YOU!!!joseph M.
Customer did not leave a comment.Issoufou A.
The entire process was awful. I rented the truck using the Truck Share 24/7 service. At time of pick up, the option did not work and said i was scheduled for a hand delivery, at a location that was closed at the time I was picking up the truck. It was stuck in ice, we had to push the truck ourselves to get it out after 20 minutes and the use of our salt. I attempted to call Uhaul customer service multiple times, with a call failure as the number advertised in my reservation was incorrect. I do not recommend using the app to rent the truck, I do not recommend the location, and I will be advising customer service of my highly negative experience.Antonio T.
Hello, It was the 2nd time I was driving an U-Haul, after more than 15 years, so a bit of basic explanations, like how to properly close the truck back door would help.Florin M.
Tell them to smile a little bit It cost less then electricity!! :)Ziyad A.
Customer did not leave a comment.hassan A.
The location didn't have the equipment that I reserved 3 weeks ago! Also the location wasn't the one I ask to go get the truck witch coat me a lot in taxis because I only found out at the last minute that the location changeVenne V.
Customer did not leave a comment.Jan D.
Person who's work there he explained and told me about everything. It was first time to me, but everything was very easy. Thanks for youabussalam S.
Customer did not leave a comment.elias K.
Customer did not leave a comment.Abdurrazag K.
Customer did not leave a comment.Pierrette W.
Customer did not leave a comment.Edmond T.
I asked for another place online where they said that a truck would be available and they send me somewere else 20km further the day before. The truck was full of broken planks and cardboards. Plus, i was there to pick my truck at 7am and the place only opened at 9am. They also charged me for an extra of 7.6 miles when the make me drive 40km (15 miles) to go get the truck. At least a nice guy from U-Haul arrived around 8am and gave me a truck that was there outside of the gate. He was also upset because the place was closed.Michel R.
The employee at the garage did not come to the vehicle to make sure everything was good and the gas indicated on the paper wasn't the same as what was in the tankRafael L.
J'ai attendu 30.min car j'avais rÃ©servÃ© le camion avec le quick accÃ¨s Ã pour 8h30 et l'entreprise n'ouvrait qu'Ã 9h et rien n'Ã©tais prÃ©parÃ© et faitEric Guy D.
Customer did not leave a comment.Shazad Y.
Good place and the agent was very profesional and kind.MKL Innovations B.
Got charge 25.00 for cleaning. The truck is cleaned. Ripoff Gas was less than half full I returned at the same level just put 15 dollars gas and got charged for 18.00 more Distribution charge for 32.00 dollars???? 1st time rent with U. Hall and will be the last. Very bad service and full of hidden fees never again at this locationDuc N.
Customer did not leave a comment.gerti B.
As we arrived in Canada late on Friday, I didn't have the truck unloaded until mid-day Saturday. Thus, I was a few hours late to return it. I felt the approximately $100 upcharge for being a few hours late was excessive.Richard W.
The place was closed when I went to drop off the truck.Frederick H.
Customer did not leave a comment.Danuta J.
Customer did not leave a comment.brian F.
Customer service pattern and behaviour. The way how you deal with the clients was not professional and not even acceptable. No one was in the front counter then one of the guy show up with bad attitude and loudly voice and dump face . At the end of the trip no park to station the car according for what he told me we closing our door at 5 pm so no access to park ur car company . The road was completely destroyed by many big gap or holes which is pumped my car at night Never go at this place againAhmed M.
Great experience! Easy and accommodating! I just wish opening hours were a little earlier. I would definitely recommend Max Auto.walter K.
Customer did not leave a comment.salim L.
Customer did not leave a comment.ERIC G.
Great guysmakram E.
Customer did not leave a comment.makram E.
Employee was very kind and friendly. Good service Recommended ThanksLuis O.
You can have the truck ready for the time of 10 o'clock as told to your clients not hand them the truck at 10:30am and then threaten the client that you'd call the cops when the truck is brought in at 4:30 because I paid for 6 hours not to be given it late and then get charged 50$ extra by the damn company on behalf of having brought it in 30 minutes late but in my mind it wasn't late because I got it 30 minutes late to begin with! Last time I and all my friends Matt, Mark, Antony, Destiny and Kassandra ever rent a U-haul and have that kind of attitude from your clientele service. Also calling you guys 7 times to warn you about it being given to me late and that I would be bringing it in at 4:30 but instead of listening to me on the phone your company just hung up on me and do not worry I recorded everything through another phone to make a formal complaint to a supervisor when I call wednesday afternoon!!!matei R.
Customer did not leave a comment.claire P.
Customer did not leave a comment.Laura C.
Great service. Quick and easy process.denai T.
Customer did not leave a comment.riad C.
Customer did not leave a comment.Dominique M.
Customer did not leave a comment.gaston P.
Customer did not leave a comment.Jonathan V.
Very nice serviceAhmad N.
J'aurai aimÃ© avoir plus d'explications sur la location, genre 1.11 dollars du kilomÃ©trage alors qu'on m'avais dit que s'Ã©tait .70 cent du kilomÃ©trage, que les assurances de 15 dollars n'Ã©taient pas obligatoire et qu'en plus, on devait payer l'essence. Je l'ai su lorsque j'Ã©tais assise au Volant, prÃªte Ã partir!KIM K.
Customer did not leave a comment.normand D.
Customer did not leave a comment.Mohammad A.
Customer did not leave a comment.Jean benoit W.
All good!steve B.
Attente de 30 minutes, particuliÃ¨rement pour complÃ©ter le niveau d'essence. Ne m'a pas remis mon permis de conduire, mais m'a rejoint au cellulaire pour m'en aviser. FranÃ§ais approximatif mais courtois. Il a reculÃ© le camion pour me faciliter le dÃ©part.Patrick B.
The representative seems disinterested. The store was not well maintained. Very dusty and ripped chair. I'm french and was not able to get one french word from the employees at the location. I am bilingual so it was ok, but my mom was not adressed at all because she speaks french. There was an error with my reservation and he refused to call the reservation center. I was given a price, but when I got there the charge nearly doubled for a third of the mileage. I ended up calling the reservation center myself and was given yet again a different offer. Not as good as the original offer, but better than what they were trying to get me to pay for. The representative only spoke english at the reservation center as well. The gentlemen at the uhaul pickup location did not take the time to go around the truck or explain anything even forgetting to provide us with the dolly. It is dissapointing to get such bad service. My previous experience with uhaul was great.Sonia M.
I would have preferred a rate for one day. I did not need the 3 days. I felt exploited by this 3 day rate Everything else was fineFrancoise C.
Customer did not leave a comment.emily S.
Customer did not leave a comment.Philippe C.
Pas clair et le caissier du dÃ©panneur ne semblait pas savoir quoi faireVanessa G.
it was close I just dropped the keyJEAN-FRANÃƒÂ§OIS M.