Customer Reviews for Maxi Mini Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Maxi Mini Rentals

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joe T. on

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The representative called me rude and could not multi task. Fuck her.

Aubrey S. on

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virgina O. on

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The lady ask me where you're going...I said..Orlando and she said ok you have unlimited mileage...and when I get to Orlando there charge me 23 dollars more because they said that i pass over millage...I said to my husband did you remember when she said unlimited and my husband said i heard that very clear...And then the guy from Orlando location told me that they just make and average of millage but is not unlimited...Not again...

Kevin D. on

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STEVE D. on

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Thank you! Smooth process and even brought the equipment to the location I needed to pick up at!

Kelley B. on

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Truck suspension is in dire need of replacement. Gives me a truck with dirt in the back but then has the audacity to charge me cleaning fee

SHERIA M. on

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Open later

Raymond B. on

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ammar A. on

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Christopher S. on

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Laura B. on

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Rachel W. on

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James P. on

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REGINALD O. on

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This location need better customer service skills for the people who work there don't have any.

Molly M. on

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KENNETH M. on

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TONY B. on

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Catalina A. on

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JEFFREY Y. on

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Marwan Z. on

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JERRY B. on

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CHANCE B. on

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The location is definitely in an interesting area of town with plenty of interesting characters hanging around. It's definitely more of a storage facility than a truck rental place. All that said the lady working there that day was very nice and helpful.

abdoulaye N. on

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I've been using uHaul for many years, but this will be the last time I'll ever rent from them; Truck Rental is supposed to be for a 24 hr period, and I used the truck for about 20 hours ( pick up around 2 PM and returned it next morning at 10:30) and somehow they still managed to charge my credit card for 2 Full Days at $39.9 each day plus ins.

NICHOLAS B. on

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Very friendly and helpful.

SEDRON S. on

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Rent the size truck at the nearest location to your home.

PAUL H. on

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excellent Service

SKIP J. on

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called 3 days ahead to res. a 14ft box truck and tow dolley. They were to call us and tell us the pick-up location-never called. I called, then I got the location and pick-up location. Picked it up, the truck had less than a 1/8 tank of fuel, the tow dolley was missing hold down straps, that they said we lost, when we never even got to use the tow dolley. Never even put a vehicle on it. So we had to take "the dolley" to another location and pick it up. THIS SHOULD HAVE BEEN DONE AND READY AT THE THE MINI STORAGE, AGANIN IT SHOULD HAVE BEEN READY. A BIG WASTE OF OUR TIME. We lost 3 to 4 hours of "OUR" time because of U-Hauls care less attitude. If I could stop payment on my card I would, but they got me by the "short hairs".

JAWAR N. on

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best customer service u should hire Cary Noriega for your main locations He was professional and very helpful enjoyed the experience Thanks Again Cary

TULIO C. on

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MAJED S. on

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MAJED S. on

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JOHN H. on

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excellent customer service

KEVIN M. on

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I was a victim of a bait and switch and believe my case to be illegal but will take some time and effort to prove it. When I reserved this truck on 7/27 (reservation #23121700), I locked in a rate of $91 for a 3 day rental that included 388 miles. When I returned the truck on EARLY (7/29), I was charged $74.90 for mileage overage charges. These charges were for 175 miles at $0.40 per mile based on a 194 mile limit (instead of the 388 I was promised on www.u-haul.com on-line reservations.) I will continue to investigate what happened but can assure you that this type of business (mal)practice is unacceptable and will be exposed.

DANA S. on

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Hire Cary Noriega FOR ALL YOUR CUSTOMER SERVICE HE IS SO PROFESSIONAL AND MADE OUR EXPERIENCE WITH UHAUL THE BEST

STEVE D. on

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They were great! Came in for renting a Uhaul and also used them for storage

Marissa P. on

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JUDY B. on

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CARY N. on

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EXCELLENT SERVICE PROVIDED BY MANAGER AT MAXI MINI THANKS SEE YOU AGAIN

Nanette L. on

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have someone knowing what truck to rent and experience in renting.

JONNY S. on

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Rental #7190611 quoted at 14' Moving Van $199 The rate includes 2 day(s) and 235 miles. Notified day prior that van would not be ready until 5 PM day of move in Tallahassee Florida. Advised UHaul that would not work. Contract resubmited to Jacksonville Florida at same rate (actually $160) due to increased gas cost for me. Jacksonville site called me we did a 3-way on the phone with Mobile Alabama Uhaul just to confirm the prices and mileage. When I picked up the Van we again went over everything (Cary Noriega). Cary also advised me that he would not be in the office when I returned, but if I had any problems to just call him. When I returned the Van the next day, the attendant (Joe) appeared determined to charge me max rental fees. I tried to explain to him, I had him to call Cary who advised him to leave it until the next day and he would take care of it. I assumed Cary would take care of it. However on my next trip to the ATM I noticed that my bank statement was incorrect. Uhaul had charged me TWICE for the rental, $176.55 and $251.87. I called UHaul and again, unfortunately, I spoke with Joe, who was absolutely no help. He just told me to call another office. I eventually called Mobile UHaul and advised them they needed to intervene. Finally Chris Ferguson (Jacksonville) and the Mobile UHaul office did take care of it. Chris Ferguson was very helpful and offered to assist me with any overdrafts that occurred with my account. I understand mistakes are made, but before you charge someone you should know all the facts and error on the side of caution. In the future I will look to alternatives to UHaul.

SARAI A. on

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nothing you guys did great, im happy. thanx so much for everything. God bless you all

DAVID N. on

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