I had a reservation initially for 24 hours. Agent told me that in case I don’t show up until they close on Saturday, an extra day would be charged, as usual policy. But on Saturday mid day they called demanding that I returned the truck before they close just because they had gotten another customer to accommodate. I did my best to return it, but I didn’t like the attitude. Very unprofessional.
Rodrigo S
Customer Reviews for Maxx Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely nothing. Best experience ever renting a truck - first time at this location. Professional, quick, etc.
Juan HVery friendly and prompt
Dennis VAt this location, the customer service is great
Max OCan't remember the Uhaul employee but he was awesome and very professional.
Joshua TKind of sleepy and slow moving. Ultimately did the job and checked me out.
Robert KNothing
Wayne KHave the equipment ordered.
Deborah FThe front end of that truck needs repacing or tighten on bad roads on in wind there was lots of play in steering
David MLights were not working on the trailer
Ken CHave used this location before, no problems. This time I replaced gas to level more than rec'd. I went 26 miles and refilled 2.3 gallons just down the street before returning. I didn't have fuel verified since it was on full. My fault. When invoice was emailed, I was charged $9 for 2 gallons of gas. 1/8 tank. Called them about this charge and they were supposed to check on it. Never heard. Was wondering if this was just a simple mistake or if they make it a habit of padding the bill. Probably will not use again.
Gerald HProfessional, friendly staff!
Vadim PEASY process, only hesitation was that not a slam dunk that would "accept the drop-off" FYI, a UHaul location on a Google search on Central Avenue was the first place we drove to (1 mile closer), but it did not exist physically.
Dave JUna Excelente Atención, Una Rapidez Buenísima y el Camión Limpio, Recomendado 100%
mayerling gTell customers up front that gas gauge readings are exact and they should note it or take a picture accordingly so when the vehicle is returned there are no additional unexpected charges or surprises.
Gary MVery good customer service representative but the location is small and difficult to get around. The people are great to work with.
DENNIS HEverything was great. Thanks
Gerald HGreat people. Nice. Quick service
Willie OCustomer service was professional and courteous
William GI especially liked the service at the desk. The attendant was very accommodating. Answered all my questions. Just overall very nice.. the whole experience was very easy.
Barbara TGreat customer service
Tony MYou need to let it be know that t would be a charge of you drop off a uhal at a different location. You can’t just change people without letting them know it’s a fee for not bringing it back to the same location.
Jakerria NIsaiah was awsome with scheduling and pickup. He assured me that my car was safe during my rental. Return with a different gentleman was just as good. Swift, yet friendly. I only regret not learning his name. Inside store was surprisingly nice and orderly. Very nice experience.
Suzanne TThe truck wasn’t swept out. The process online to get verified should be done before done before the moment of pickup. I had my ride to the pick up waiting on me for an hour to make sure I got through the online verification.
Joshua HThere was no designated parking spot. If there was it was congested and not easy to access because of being on a very busy main road
luke mI rented a $20 vehicle 10-in truck I had the truck for 4 hours and I was charged $300 and I will be disputing this transaction with my bank after I report this to the better Business bureau
Jiamyia HGreat customer service
jamie rNo complaints all went well.
Henry LKeep it you you good
Dipak PVery good
Ricardo PVery helpful staff. Truck was brand new. Great experience for needing a pickup truck for a few hours!
Georgene MTruck smelt of cigarette smoke, had to dive with the windows open, needs proper cleaning!
Dave HHave a line specifically for people that have done a complete pre check in. Had to wait for the 7 people in front of me that did not pre plan. Other then that Great...
zachary bFill the gas beforehand
John BThe guy was friendly and helped us get the trailer connected to the truck. That’s a big thing when you aren’t sure how to do it.
Roger DRecommend to everyone
LUBOMIR BI don't think it's fair to charge a whole day for being one hour and 15 minutes late want rent again
MELLOWESE JThat truck is a catastrophe. The gear lever is damaged. I had a bad experience with that truck.
Frank VGet help moving trailers around before you hurt yourself.
ELLIS J