Customer Reviews for Maxx Car

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Maxx Car

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Stephanie C. on

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Very friendly with excellent customer service!

Susan S. on

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Personnel was helpful, location was a little rough.

Sofia D. on

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I ordered a 10ft, truck, they didnt have one and out me in a 20ft truck that I only filled a quarter of the truck. I had to go to another location to switch trucks, pay movers another 3 hours. The manager or owner at the 2nd location, was horrible; he didnt show me how to use the manual gears which I figured out myself. The chains for the trailer this guy attached to the 10ft truck, he left the chains hanging low and I had to have them adjusted at another uhaul location. When I arrived, the manager disnt know how to handle the situation so called the traffic department to complain about commission. All while I'm waiting, paying movers and have a deadline to pick up my car. Completely unprofessional.

Robert M. on

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VICTOR G. on

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Anthony H. on

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Fabio A. on

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Cindy C. on

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I had pre-checked In, but the website wouldn't let me input my credit card info, so I still had to pay at the pick up location. I stood in line, in a hot office, for over an hour just to pay (there were 5 people ahead of me) and when I finally made it to the counter, the computer wasn't working. I had to leave with no receipt and the young man behind the counter took a picture of my credit card and said he would enter it later. I was seriously unhappy!!!

dave E. on

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First of all, I reserved the truck at the Proctor location. When I got there I was told that my reservation was moved to this location on the opposite end of town and IN THE GHETTO-HIGH CRIME AREA!! I would never reserve something there. I lock my doors and look straight ahead when I have to drive through there. Next, I giet to the location at 9 and nobody is there. I sat in my car and waited then drove around the block thinking maybe I am missing a hidden door. Finally, when I came around a woman (customer) walked inside. By the time I got in there were now 2 people in front of me when I should have been first. I heard her say that she went to the Fruitville location and they sent her here too. It took this guy (looked 16) forever to get the first 2 people done. By the time my turn came there were at least 10 people inside. I did everything ahead of time online so he could just hand me my keys. Oh no, it was too complicated. He had to call somebody and talk to them in another language (German?). I was so delayed that I had to finish moving by car on Sunday. I hope I never have to use Uhaul again. I feel that I should be given a refund or discount for this pathetic service. I will most certainly steer my friends and colleagues to other moving truck companies after this experience. This was probably the worst experience all around that I have ever experienced in my life. :(

Kenneth M. on

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Eric S. on

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I wish the auto transport trailer came with rear straps.

David A. on

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Tony M. on

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Great U-Haul to rent from.

Shavonne S. on

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Nicolle A. on

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The staff at this location were very kind. Great guys!

latrina W. on

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I would have like the big truck that I thought I was going to get.

Katherine S. on

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janie P. on

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Very accommodating and very friendly. Fast service, both in and out

amy M. on

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Victor A. on

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carlos L. on

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The guy was rude no smile at all

rickey S. on

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Wislet A. on

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Great service. ????????

Stacy M. on

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I was charged two extra days of usage. I returned my truck on the 8th day. I need to go back n get a refund.

Marianne H. on

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I got charged $76 my mom got charged $56 For the same truck.. we got charged twice

Leticia J. on

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Keep doing what you do

Alan F. on

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Andi Z. on

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Trevor T. on

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Great friendly quick service

Christopher J. on

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Bobby B. on

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Suzanne H. on

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Tamas S. on

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