Customer Reviews for Maxx Car
(U-Haul Neighborhood Dealer)

337 reviews

1835 N Washington Blvd   Sarasota, FL 34234

(941) 954-3164

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(941) 954-3164

1835 N Washington Blvd
Sarasota, FL 34234

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RICARDO H. 
Rating:
5.0

Customer did not leave a comment.

VANESSA S. 
Rating:
3.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

The receiving local facility for the U-Haul when we return to Florida was friendly courteous and helpful I believe the name was “Maxx Car” on Washington Blvd., Sarasota, FL. They also have proven to be superb honest mechanics in the past.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

JAMES Y. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
3.0

Customer did not leave a comment.

COLE S. 
Rating:
3.0

I reserved a truck for 8am through Truck Share and was told that my phone wasn't compatible with it. I set up Truck Share on the same phone and I would think that if my phone wasn't compatible that it would have let me know at the time. I had 4 workers waiting on me. I finally got the truck at 9:15 meanwhile paying 4 people @ $20 an hour.

Chris D. 
Rating:
5.0

Reservation, pick up and drop off went smoothly. Trailer did it's job. No complaints here.

THOMAS M. 
Rating:
4.0

did an after hours drop off

TIMOTHY D. 
Rating:
3.0

The gentleman that helped me was excellent and checked me out quickly, however when I got home to my surprise I noticed both tires were bald and unsafe to drive. I took it for granted that trailer were inspected regularly, which I guess they aren't. I called the uhaul roadside service number and they were very helpful and sent out a repair service to change the tires.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Colleen H. 
Rating:
3.0

Used drop box to put key and contract into when I dropped the vehicle and trailer off after hours on a Sunday. Called Tuesday as the vehicle did not show up as checked in. They had not checked the drop box but did after the call

MARK THOMAS D. 
Rating:
5.0

Super friendly. They didn't have the van I wanted and made a fast and smooth substitution. Did 24 hour dropoff, super easy.

gary S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Over charged thank you 800 line customer service for correcting the issue

Roseanne W. 
Rating:
5.0

Great customer service, in spite of me, lol. They did a great job !

DREW A. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

I was very satisfied, the staff was very professional and polite

gloria C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Great service - fast, courteous, and helpful.

JENNIFER S. 
Rating:
5.0

Outstanding individual when I dropped off the truck he was very nice and very kind

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
3.0

We specifically registered for the virtual pickup time of 730. When we called to confirm we were told that we'd be sent a code for the pickup process. We drove to our pick up location and the app refused to let us pick up the truck and that we had to come back an hour and a half later when the location opened at 9am. This has happened to my friend recently as well. Very disappointed. The truck itself was like new and Maxx car was wonderful.

Alexander T. 
Rating:
5.0

Only issue was seeing out the side view mirror on the passenger side. I tried to adjust it, but seems it was stuck in one position. I could tell if a vehicle was to my right, just not how I wanted it.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Tony G. 
Rating:
1.0

me credit card was charged twice for one rental. $50.29 and $ 16 . first rental was cancel for $50.29 I'm still waiting for credit

MAREK W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR H. 
Rating:
1.0

I had a reservation at another U-Haul place in Sarasota when I arrived at 7 AM they told me my reservation that I made a week in advance and they pushed me to another U-Haul dealer who did not have a van end up giving me a 10 foot box moving truck on top of it charged me an extra $200 for mileage

Raymond M. 
Rating:
5.0

Continue doing what you are doing now .

LEOLA H. 
Rating:
5.0

Great customer service !!

TAWNIE G. 
Rating:
5.0

Customer did not leave a comment.

Johnston C. 
Rating:
5.0

TAKE ME OFF THE TERRORIST WATCH LIST. I HAVE CALLED TWICE AND WAS TOLD IT WOULD BE REMOVED AND IT WAS NOT!!! AGAIN, WHEN RENTING THE AGENT SAID I HAD A FLAG ATTACHED TO MY ID!!! SOOOO UNPROFESSIONAL!!!

Natalie T. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
5.0

Nothing. The entire process was as easy as can be.

Charles D. 
Rating:
3.0

The last customer left a used mask and several dirty tissues in the cab, directly in the center console / cup holder. It'd be great if trucks could be checked between customers to curtail the spread of disease, but nbd i guess lol yolo

Ryan F. 
Rating:
3.0

Be more upfront with costs if I had known costs involved at dropping off at different locations I would have returned to pick up place

alan P. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Staff/owner was great to deal with. Service was quick and professional. I know where to rent any time I'm in this area.

JAMES K. 
Rating:
3.0

Low washer solvent upon renting vehicle. Seat had dirt/grime in truck

Daniel F. 
Rating:
5.0

I make frequent trips down here and was pleasantly and decided at Maxx car. Raul was very courteous and quick an extremely great customer service representative for U-Haul! Thank you Raul and thank you you all!

MICHAEL S. 
Rating:
5.0

Nothing all was good

Ron E. 
Rating:
4.0

Customer did not leave a comment.

Piet D. 
Rating:
5.0

Customer did not leave a comment.

JOHN AND CINDY R. 
Rating:
3.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Fast and friendly service.

KEITH B. 
Rating:
5.0

Great experience

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Camille W. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

laura C. 
Rating:
3.0

The truck had not been swept out and there was a stain on the floor. When I went to return it they tried to say I returned it dirty due to the stain but I made sure they understood it was like that when I picked it up. Overall the service was great and location The truck floor should have been mopped before renting it but it wasn't sticky or smelly so not a big deal.

Jennifer A. 
Rating:
3.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Great customer service, thank you.

DONALD K. 
Rating:
3.0

Customer did not leave a comment.

Vanessa M. 
Rating:
5.0

Very helpfull and pleasant. Will use them for all our moving needs

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Kelsey R. 
Rating:
5.0

Customer did not leave a comment.

Isidelio P. 
Rating:
5.0

The truck was nice and clean and the gentlemen at the service counter was nice and pleasant as well.

patrice M. 
Rating:
5.0

The size of the truck was upgraded and I did not know it until I checked it in the night before. I noticed that the truck price was the same as the size I ordered. I would have liked to have notice when the truck size was changed. Luckily I was not driving because I would not have been able to handle the larger truck and would have had to scramble for a truck. Other than that everything was perfect. The oft repeated phrase was "I can make that happen" and he did.

Judith L. 
Rating:
5.0

Customer did not leave a comment.

CARLINE C. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

outstanding customer service, thanks !

Shawn B. 
Rating:
3.0

Inspect equipment

Jayson D. 
Rating:
1.0

Truck jad transmission problems. Almost failed sevetal times. Was told by Jedse truck in good condition. Lied! Very, very disappointed with UHaul.

timothy V. 
Rating:
1.0

Transmission problems from Florida to Indiana. At times was afraid truck would not make it. Told truck was in good condition. It was not! Will not use or recommend Uhaul again.

timothy V. 
Rating:
5.0

The overall experience was excellent. Very friendly staff

JOSEPH C. 
Rating:
5.0

Very professional and clean truck. Guys were very efficient getting us in a out.

Michael K. 
Rating:
5.0

Excellent service overall - always

Adam P. 
Rating:
5.0

Customer did not leave a comment.

deborah C. 
Rating:
5.0

I had an auto transport reserved at another location, but when I got there they said they didn't have one. I ended up going to two U-Haul locations then thankfully the 1835 N Washington Blvd had not one but three auto transports. It took over an hour to find a location that had one.

Alan B. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
1.0

Don't charge a gas fee scam for empty gas that was not empty !!!!

Aaron W. 
Rating:
4.0

It was just hard to get in and out of the check in area, but they make it work.

Francesca V. 
Rating:
5.0

Very Helpful.

Randall F. 
Rating:
4.0

Very professional and courteous service

danny M. 
Rating:
5.0

impossible delays on 800 number and disconnects after 20 minutes waiting numerous times

Brian L. 
Rating:
3.0

I picked up the truck with 1/3 of gas in it. The reservation had where I was going, Ft Lauderdale, a three hour drive. Going to get gas in the truck before getting on the road was unacceptable. Plus smelled horrible, like cigarettes.

Samantha C. 
Rating:
4.0

Customer did not leave a comment.

zackary W. 
Rating:
5.0

I was originally supposed to drop off my truck at Geralds Auto Service. I called to ask their hours and the lady told me she had no room for my truck. She was quite rude on the phone. I had to pass her location on the way to the new drop off point and their lot was half full... Thankfully Maxx Car had excellent customer service and turned my day right around.

Russell Y. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA L. 
Rating:
5.0

The first location I went to pick up my reservation had several computer issues. Did not have the appliance dolly I had reserved. Also tried telling me I had to pay that rental fee on a separate transaction. After 2 failed attempts of putting all my information in and attempting to process my debit card, for a guaranteed reservation, I had to find a second location. Could not have been more pleased with Maxx Car! Clean and superior customer service!! They have gained a new customer.

KELLI R. 
Rating:
5.0

Outstanding customer service. Owner was very helpful and gracious. Super fast and friendly.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

kai L. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

Pedro T. 
Rating:
5.0

Ramps on the small trailers

Richard S. 
Rating:
3.0

The owner was on time and the auto transport was already attached to the truck, both of which I really appreciated. However, the trailer lights didn't work - the connector was broken and wouldn't stay hooked up. I had to drive over 1000 miles with no trailer lights. In addition, they failed to attach the chains to the car, which I learned upon drop off, are important for safety. Earlier I had switched my reservation from Penske, where I would have saved $130, to U-Haul precisely because I wanted the trailer hooked up and the car loaded correctly. (Penske won't do those - the customer has to.) Next time I'll insist on picking up from a U-Haul center, not a dealer.

Elaine W. 
Rating:
5.0

Customer did not leave a comment.

Stephany D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Bryson D. 
Rating:
4.0

These people are fantastic. Fast and courteous . Definitely recommended

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

SANDRINA M. 
Rating:
4.0

not a typical rental center but friendly and efficient.

Al D. 
Rating:
3.0

The car dolly had one car security chain that was missing the rubber keeper and kept bouncing loose and dragging, on the fourth stop to reconnect I had to buy zip-ties to secure it in place. Also the dolly's passenger side led stop light had been broken out before and vibrated out and was left dangling by one wire. We had to find screws and tape to put it back in place, again at the side of the highway. We wasted about 2 1/2 hours of our trip “FIXING” things on the dolly at the side of the highway.

brandon O. 
Rating:
3.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Max Motors was great but our 2nd changed pickup location was very bad IStorage gave our truck to another customer and had two more waiting for the same truck all overbooked. Our overall experience with Florida U-Haul was bad but our dropoff site in Cookeville Tn was excellent.

Rodney R. 
No reviews have been submitted for this location.

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