Customer Reviews for Mcarthur Tire
(U-Haul Neighborhood Dealer)

144 reviews

790 10th St   Hanover, ON N4N1S2

(519) 364-0554

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/23/2022: Closed

Services at this Location:

Contact Us

(519) 364-0554

790 10th St
Hanover, ON N4N1S2

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/23/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I would suggest that your check in and check service online works so that you do t have to pay any additional fees.

liz M. 
Rating:
5.0

Customer did not leave a comment.

christian B. 
Rating:
4.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Handbook did not explain radio; was looking for AM

Steve S. 
Rating:
3.0

Trailer had not been swept clean and had branches in it at pick up. No assistance was offered to unhook the trailer at return. Agent seemed annoyed when I asked for help.

PeterandMelissa T. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
3.0

Customer did not leave a comment.

Victoria R. 
Rating:
4.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Fast friendly service The truck was what we had expected. No complaints

ARIE R. 
Rating:
4.0

Sign out and return process way too complicated need to simplify process. Price reasonable

Allen C. 
Rating:
1.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Customer did not leave a comment.

Claire W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
4.0

The app did not work for us to pick up our vehicle. We wasted 1/2 hrs or more with Chat and phone calls. Eventually they were able to get us processed and provide lock code. The lock device at the location was a bit of a struggle to open the lock but we did get it. Based on that whole experience I would give 2 stars only.

Brian R. 
Rating:
3.0

Ordered a uhaul truck for a one way drop off over 2 months ago to move tomorrow and they call me day before to tell me they're are NO TRUCKS available for one way. First off, if you can't satisfy customer orders DONT have it as an option. Also, uhaul does not compensate for the inconvenience of us having to drive 1 1/2 hours to Hanover to go get the uhaul in the first place because they did not have one available in KITCHENER which is the location I booked for pick up The fact scheduling leaves this communication till less than 24 hours leave people with no chance to make alternate arrangements This has nothing to do with the location we ended picking up from, they were good. They have to deal with the brunt of uhaul's terrible service as most of the rental dealers are just trying to provide a service to the locals. I will personally never try to book with uhaul again. Gas was an additional 100 dollars with no compensation.

Jennifer M. 
Rating:
5.0

I found the on-line booking somewhat confusing. I allowed me to initially book a 10' truck and when the contract was finally set up it was for a cargo van, as no trucks were available at this location. The on-line site indicated there was. Anyways, went with the van, and all was OK, just a bit more awkward loading for me.

Paul C. 
Rating:
5.0

The vehicle was clean, but the steering is going on the truck. It pulled us all over the road and the steering wheel felt loose! Definitely needs to go to the shop!

Jessica N. 
Rating:
3.0

Customer did not leave a comment.

Jade M. 
Rating:
3.0

not impressed that i was charged an extra day as we did'nt drop it off in Port Elgin

Dave D. 
Rating:
3.0

It was acceptable. Also this location is the only one in the area. The employee was multi-tasking as it is a large truck tire centre

edmound R. 
Rating:
1.0

Customer did not leave a comment.

ERIC W. 
Rating:
1.0

Tie Downs are in adequate! Wire D-Rings are a joke! I Rented a Trailer from U-haul with Tie Downs, and U-Haul failed to deliver. Horrible Experience.

CHRIS F. 
Rating:
2.0

The process was unreasonable convoluted and the dolly I rented was not provided with the truck, despite being charged for it. Not having this caused both myself and my helper to hurt ourselves

Kye L. 
Rating:
5.0

Great customer service Thank you

Josh L. 
Rating:
2.0

Back of uhaul truck was very dirty. Full of dirt and gravel. Not ideal for finished furniture.

MATTHEW H. 
Rating:
3.0

Service representative was unable to explain the pricing of my rental to me. Said that she was just there to give me the vehicle. In the past, the service rep would walk out to the truck with me, show me where the ruck was or bring it to the front, and do the inspection together. This was not the case. The van was not cleared of snow and we were not told which vehicle was ours, nor was it explained how the pre inspection or return inspection was to be done; no mention of needing to be at the truck to take live pictures (retuning the truck took way to long as I needed to return to the truck on three occassions.

Adriene M. 
Rating:
4.0

Trailers should come with a spare tire. Trailer door needed maintenance and lubrication, it did not roll smoothly.

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Everything was great. Thank you

Deb N. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

WDANIEL M M. 
Rating:
5.0

Customer did not leave a comment.

JAMESA D. 
Rating:
5.0

I have rented from u haul on many occasions. Overall this particular location has the best service and seems to have better maintenance of trailer s and vehicles

JOSEPH HARRY LEO M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

PETERG H. 
Rating:
3.0

Well I got the truck with 1/4 tank of gas when I picked it up and I fill it up to 1/4 when I dropped it off and still got charged for a gas fill up on my credit card not vary happy with that at all for that reason I will probably not rent from This company again 😠

Randy B. 
Rating:
5.0

Efficient and professional owners of the business.

DOUGLASG C. 
Rating:
5.0

Website was not working properly so it cost me 20 more dollars then it should

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYD B. 
Rating:
3.0

Make sure old snow and ice was cleaned off mine was supper hard to clean and it didn't snow the night before so it could of been done! I would understand more I'd it was fresh bit it wasn't other than that overall very exceptional

Tia L. 
Rating:
4.0

It would be nice if the vehicle had snow tires. Also the wipers need to be winter wipers, when I first turned them on the just reduced my visibility and I had to pull over to bend them so they would contact the window

ARIE R. 
Rating:
1.0

Verify fine print, making sure that the renter is aware of the additional charges, ex: telling them that they need to fill out a form apon drop of if after hours instead of not saying anything and getting an additional 20$ charge, asking if they want the coverage instead of putting it on without permission and making sure the trailer is ready to leave, not told to get in truck and good to go and find out the door is wide open, and when trying to dispute it being told that it's not uhauls problem makes me not want to rent ever again, very disappointed

RYAN P. 
Rating:
5.0

Thank you

Wayne S. 
Rating:
4.0

Customer did not leave a comment.

ERIKSTEWART D. 
Rating:
5.0

Customer did not leave a comment.

JAMIE A. 
Rating:
5.0

The fill up gauge sheet which is provided to advise how much to fill up based on usage seems to be incorrect. I was to put in approximately 66 litres for 1/4 tank usage. Instead it filled over half tank thus costing me excess $.

KAREN R. 
Rating:
5.0

The people we worked with were great. The system - internet- when signing up and when returning the vehicle were abysmal. Too long to complete. Stops due to problems with system and restarts. We tried 4 valid cards until one worked. Returning, we got stuck in a loop and waited almost an hour to speak to a human who could complete the process. In the end the problem wasn't solved, but the fellow said he'd speak with UHaul/McCarthur to validate our efforts. Bad system. Fix it!

Diane O. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Keep it up!

KEITH M. 
Rating:
2.0

I hurt myself trying to lift the tongue off of my truck. These trailers need jacks to help lift them. I will not use or recommend you hauled anybody else.

KENNETHL G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JAMESA D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLYS T. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
4.0

Customer did not leave a comment.

ERICH W. 
Rating:
4.0

If the driver's license is expired they can renew from their phone in 5 minutes. The truck used was well maintained but very old. Good experience all around.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

RICHARDGRAY A. 
Rating:
5.0

Customer did not leave a comment.

DEANR G. 
Rating:
4.0

Brakes on car hauler only worked half the time. Ask about different drop off points. There can be a big difference in price.

BRENDA A. 
Rating:
3.0

Hard to find a trailer. Had to drive an hour and a half to find one.

Richard K. 
Rating:
5.0

It was perfect for the work that was required .

NORMANGORDON R. 
Rating:
4.0

Customer did not leave a comment.

GLEN R. 
Rating:
5.0

Very friendly.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Nicola F. 
Rating:
5.0

Customer did not leave a comment.

BILL M. 
Rating:
3.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

ANANTHAMAHENDRA A. 
Rating:
5.0

GOOD JOB VERY NICE PEOPLE .

HANOVER A. 
Rating:
5.0

None

DAVIDI D. 
Rating:
5.0

The loading ramp on the truck kept getting stuck, each time we went to close it. It did eventually close, but it took a lot of wiggling and trying to get it to go back into its' storage area.

John G. 
Rating:
4.0

The trailer I rented didn't have a jack or lift to take it off my hitch. The tongue was much too heavy for me to lift off my hitch and no one was in the office to help. I had to flag down a man in a pick-up truck to lift it off for me. Also the online check-out didn't work so I had to call the suggested number but as it was a Saturday at 4:10 pm I couldn't reach any one despite the message telling me that everyone was busy serving other customers. The message should have said no one is in the office and provided another phone number. I fortunately had the phone number from the person in Windsor who called me to change my location from Palmerston to Hanover. Someone did answer that number and was able to process my exit. The man who lifted off the trailer couldn't believe how heavy it was and that there was no jack system to be able to winch it up.

JOKELEE V. 
Rating:
4.0

Customer did not leave a comment.

ADAMDANIEL M. 
Rating:
1.0

We had a 9 am pick-up scheduled and had to wait 40 minutes before getting served. They seemed to be having a lot of issues with their system and when we brought the truck back, we were told we owed an additional $160 that we were not prepared for. We were not expecting to have to pay $500 for a DIY truck rental for the day.

CRAIG AND W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M Y. 
Rating:
4.0

I had an issue re- attaching the trailer once it was loaded. Had to call twice to get a reply. Their answer was to go to Uhaul and look at the video. That was not a solution.

DAVIDJ C. 
Rating:
5.0

Everything went really smooth no issues at all

PAULJ S. 
Rating:
5.0

There were two employees who were absolutely lovely! (A married couple, I believe). She was so pleasant over the phone and he was very kind and patient during the pick-up payment process. They both made us feel very welcome in that space and answered all of our questions. 10/10 for customer service.

MICHELLELYNN G. 
Rating:
4.0

Customer did not leave a comment.

ERICM D. 
Rating:
5.0

Customer did not leave a comment.

JAMESN M. 
Rating:
5.0

Customer did not leave a comment.

Michaella B. 
Rating:
1.0

Customer service was great. I had two rentals in the past two days, the first one I swept out the truck and was still charged the cleaning fee. The arbitrary standard of cleaned-out left me feeling ripped off. I also did not have time to fill up the tank so I paid the very high gas fee. The second rental I tried my best to avoid both fees again. I filled up the tank to the 3/8ths line which is the amount in the truck when I received it and was still charged $19.50 for gas. I have a picture of the dashboard with my gas level when I returned. Also, the app that you are supposed to use when returning the vehicle did not work, it wouldn't allow me to take a picture, and this step could not be skipped to complete the process.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASR H. 
Rating:
5.0

Very helpful.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Better that don't have to download u-haul app if return after hours

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTW C. 
Rating:
1.0

Extremely disappointed in my experience. Long waits due to them filling out stuff on computer, and failing to report the return properly cost me over an hour of my time. I was also forced to take 15 dollar insurance because the computer didnt work when i hit no insurance. I gave them my credit card and was still forced to make a cash deposit of 100 dollars. When i came back to get my deposit they tried to charge me for a late return because of their failure to put the return in the computer(i was actually a day early on my return) i was then charged 40 dollars for gas after i filled it up and took pictures of the fuel tank. They said i left it at a lottle over 3 quarters and based on their fuel capacity that means it was short 20 litres short. So i was charged 2 dollars per litre of gas based on the hypothetical return. Now i have to wait to speak to a manager to get my gas money back. I dont think it could have gone worse.

Lee K. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

Make sure you call to confirm your truck and request early. We had scheduled a 2 day rental and was only slotted in for 1. This was not the fault of the Hanover location but U-Haul traffic. It was extremely overwhelming and disappointing to move our home in 8 hours instead of the 2 days we scheduled.

SCOTTRAEJAMES C. 
Rating:
5.0

Had trouble logging out when I returned the truck on the door computer at the site

JUSTINHENRI B. 
Rating:
3.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

caleb M. 
Rating:
4.0

Customer did not leave a comment.

GETRUDA R. 
Rating:
3.0

Nothing it was quick and efficient

WILLIAM M. 
Rating:
5.0

This is my second time that we rented from this location. The staff is excellent and very friendly. Everything was in good shape.

Raymond C. 
No reviews have been submitted for this location.

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