Customer Reviews for McCleery Safe Storage
(U-Haul Neighborhood Dealer)

92 reviews

10037 W US Hwy 50   Lebanon, IL 62254

(618) 623-4408

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 623-4408

10037 W US Hwy 50
Lebanon, IL 62254

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LEVI R. 
Rating:
5.0

Customer did not leave a comment.

Allan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

This location was phenomenal - I was checked in before even getting out of truck. super helpful and knowledgeable

David K. 
Rating:
5.0

Customer did not leave a comment.

RYAN J. 
Rating:
5.0

Broken glass inside of trailer

ETHAN C. 
Rating:
4.0

Got a blow out and it took 2 hrs to get help. Wish it didnt take so long considering I had children with me.

Carrie W. 
Rating:
5.0

Stay the same

JOEL D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Your Service is awesome keep Up the good work!

Yolanda W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

It wasn't caused by this location but there was confusion regards reservation as I changed the pick up time in my UHaul online account as per UHaul's website, apparently the original pick up location was not aware of the time change and no longer had a truck available, I am not sure but the confusion was on the part of UHaul

LORETTA T. 
Rating:
5.0

Customer did not leave a comment.

Devin K. 
Rating:
5.0

Customer did not leave a comment.

RENEE D. 
Rating:
5.0

Very easy! Friendly and professional!

Paul W. 
Rating:
5.0

Drop off was close to my home and Mr. Mc Cleery was very helpful to do the inspection quickly and send me on my way cause I had a ride waiting for me and was one tired driver!! Look forward to working with him again!

LAURA G. 
Rating:
5.0

Customer did not leave a comment.

frank H. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
5.0

Customer did not leave a comment.

KARLA O. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
5.0

Just keep doing what you are doing. The manager there was a delay HHR to work with

STANTON M B. 
Rating:
5.0

Excellent friendly service and quick processing of my trailer pick up.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

kenneth B. 
Rating:
5.0

I brought the van back in half the allotted time with more gas than i left with and drove less miles than i estimated and u-haul charged me $30 more than expected.

William W. 
Rating:
5.0

Customer did not leave a comment.

MICHELE H. 
Rating:
5.0

Nothing keep up the good work on helping every one out

ANTHONY C. 
Rating:
5.0

The owner was very nice and personable. He was very professional and the process was quick and without complications.

Crishon B. 
Rating:
5.0

Customer did not leave a comment.

josh B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

I arrived just prior to closing time, but the attendant stayed after hours to enable me to rent the trailer.

Stan W. 
Rating:
5.0

Customer did not leave a comment.

Justin Y. 
Rating:
5.0

my only complaint was with the trailer I rented not having many places to strap things down with traditional ratchet straps other than the 6 inconveniently placed eyelets near the floor. I also understand that a jack is not really needed for a 12 foot trailer but I recently broke my back and it was a bit of an inconvenience to need help to unhook.

Aaron M. 
Rating:
5.0

The gentleman that helped me pick up and hook up my equipment was beyond professional. I wish that more service professionals were of this caliber. It was an absolutely pleasure to rent from this location.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Great service!

CARL K. 
Rating:
4.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Great customer service at this location, very helpful and nice owner there. I would definitely rent from this U-Haul location again.

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Paul was a great help getting our trailer reservation straightened out after another dealer location sort of had it a mess. I would definitely recommend Paul and McCleary Self Storage as an outlet for this and other items needed.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
4.0

Customer did not leave a comment.

Eric H. 
Rating:
2.0

Returned a day early. Very close to my house. When I arrived the sign in the window said "open" but the door was locked. Knocked but no one answered. Tried to call but no one answered. Called the uhaul 800 number and was told to find a place away from the front door so it wasn't in the way and I could leave it there. Had to unhook it myself. A little annoying. Probably would not recommend this dealer.

Catherine H. 
Rating:
3.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Just make sure Paul sticks around. He was so wonderful! Answered all my questions and was super friendly. I ended up picking up a TV box and new hitch there instead of going elsewhere because he was so awesome!

Kelsey K. 
Rating:
5.0

My issue is with the Uhaul reservation system. Was supposed to get pads and a utility dolly...none were available when I went to pickup. The pickup location said he didn't have any...and the system said he did. I really needed that dolly.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

matthew K. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Love, love, love this location. Lots of personal assistance and always very cordial. 100% satisfaction!

Robin S. 
Rating:
5.0

Update your system to not send customers to locations no longer drop off points like 2253 N Military trail W. Palm Beach

Kacy H. 
Rating:
5.0

Great place, friendly and helpful. Highly recommend.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Bernell B. 
Rating:
1.0

When I arrived to pickup my uhaul at the Scott air base location the lady said my reservation was moved to a location 13 miles away. I was never notified about this and caused a huge inconvenience and wasted 2 hours of my valuable time. I was not happy and uhaul should help me out with my bill for the inconvenience

john R. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Very friendly and ready for me when I arrived

Robert S. 
Rating:
3.0

It was fine for what it was. Nothing out of the ordinary, there wasn't anything that made this place amazing, but all we were doing was dropping off a U-Haul so we didn't expect or need much.

Morgan S. 
Rating:
4.0

Good service

erika H. 
Rating:
5.0

Customer did not leave a comment.

ramona W. 
Rating:
5.0

Some of the lights on the trailer are not working

Scott R. 
Rating:
2.0

I was initially sent to the wrong location, then I was NOT reimbursed for my mileage and then my order had to be completely reprocessed over again because the system crashed, but the owner was very pleasant!

Jaclyn C. 
Rating:
5.0

The best U-Haul location around!

Scott R. 
Rating:
3.0

I attempted to use the app to return the vehicle outside of regular hours. It did not work so I had to call customer service. The agent was friendly and the process was quick.

Donald S. 
Rating:
5.0

So thankful that there is another location besides the one on Hwy 50 in O'Fallon. I refuse to deal with her ever again. I have rented from that location, at least 6 times in the last year, only because nothing else near me. She never remembers me, makes me feel stupid for asking questions. Very poor customer services. Thankful for Paul in Lebanon. I now have a neighborhood, community minded service. He goes out of his way to make sure I am happy. Above and beyond service. I needed my car Sat night, so I told Paul I just came to pick up the keys (since they are closed on Sun). So very pleased that he offered to take me home. Saved me another trip and inconvenience. LOVE HIS SERVICE. I have already recommended him to my friends and family.

ANACLETA S. 
Rating:
5.0

Paul cannot be more helpful. Truck spotless. Armoralled. Quick check in- check-out. This is new U-HAUL agent & paying attention to all the details. Thumbs Up!!

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

Put cruise control in the truck

james N. 
Rating:
5.0

Great attitude and helpfulness from staff on duty that day. Went above what was necessary.

MICHAEL H. 
Rating:
5.0

I didn't like that my pick up location was changed by U-Haul. I think as a large company there should be a better understanding of what is available where. When I made my reservation the O'Fallon location was approved, then changed the day before, very inconvenient. I was forced to call U-Haul to change my assigned drop off location because there was NO way I was driving to your preferred drop off location. I seen many Penske vehicles & trailers and wondered why I hadn't called them. I believe next time I will.

barbara R. 
Rating:
4.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

GREG F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
No reviews have been submitted for this location.

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