Dropped off after hours. Got charged for gas and we refilled to the level at pickup. Uhauls fault, not McDowellDenise V.
Customer Reviews for Mcdowell Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be better if you could put a dolly in the vehicle. But appreciate Mr.McDowellLinda C.
The man that ran this location was wonderful. This was the third location I had been sent too for my reservation pickup. You need more folks like him and Nikki in customer service .Douglas S.
if a customer reserve a dolly with the truck, please make sure it is on the truck. I reserved one and there was not on the truck. We had to lift the boxes.Sandra G.
The gentlemen here took great care of me with this rental need. I wasn't renting a huge truck or trailer, just needed a utility dolly to help move my daughter into her apartment at Baylor. Best decision made that day! Made the effort super easy instead of manually carrying one box a time from parking garage to elevator to the apartment.JASNN B.
Customer did not leave a comment.Joel D.
Nothing, as soon as I walked in the door I was helped and received vehicle then...excellent customer service.roosevelt C.
Customer did not leave a comment.DaNeisha B.
They weren't open so I don't have anything good or bad to say.FINIS B.
Our appointment time went smoothly. The gentlemen in charge was very helpful, friendly and knowledgeable.Ann P.
The attendant was very knowledgeable and professional. He is doing his job real well. Great representative of your company.Timothy G.
In the event assistance was needed, there was no one at the location to help.LISET K.
It was a pleasure doing business here. Very courteous and great conversation. I highly recommend this establishment.Russell F.
The location was dark and a drunk male was laying next to the lock box and I was scared to get out my car. This location needs lights at night and or security.Anita H.
Everything was very good & Mr. McDowell was very helpful! Thank you, Terry BurkeRICHARD B.
The owner/operator of this facility is very friendly and helpful. Thank you.MATTHEW P.
Online program was awkward and very slow... will avoid in futurePatrick F.
Customer did not leave a comment.Abigail B.
Customer did not leave a comment.Landon L.
check in and return was made very easy. a very enjoyable experienceSTANLEY K.
Quick and friendly processing of rental.Joel J.
Mr. Mike McDowell was so kind and considerate - he stayed at his place of business specifically for me and the reservation I had, even with a bad storm having hit Waco earlier that day. He was kind enough to hook up the trailer, showing my son and I how everything was to be done and answering our questions. He was very professional and kind through the return process as well. Really appreciate Mr. McDowell.CARSON G.
Customer did not leave a comment.Celeste G.
Customer did not leave a comment.kim F.
Customer did not leave a comment.Hilario T.
Great experienceGregory T.
The man who accepted the truck was incredibly friendly and helpful. Highly recommend this location.Deborah G.
Customer did not leave a comment.Alex E.
Customer did not leave a comment.David O.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Thad H.
Dropped the trailer off after-hours. I would not have been confident I was in the right place if not for the other UHaul trailers around the lot. Left the paperwork in the box like the instructions said, and it was processed early the next morning. No complaints, just very little interaction with them.DAVID D.
Customer did not leave a comment.Rachael L.
Mike, the owner of this location, has been in Waco his entire life. He is a part of the community and deserves to be supported with you business. I enjoyed my time and experience with Mike.Brian Y.
Customer did not leave a comment.Jimmy S.
Great people very professionalSCOTT G.
Customer did not leave a comment.Mona B.
Customer did not leave a comment.GARY M.
The truck was basically new (7.7k miles). The facility was not open as scheduled. Took over an hour working with people from "800" number support to get everything set up to get the truck via my smartphone. Departed Mcdowell Service Center at 11:00 am, one hour after their published open hour, and the business was still not open.dayton B.
Extremely friendly and helpful staff.GLENN S.
The owner was good to work with. The negatives are that the facility was cluttered and did not have air conditioning. Would still recommend, though.Wayne E.
My complaint concerns the U-Haul app. I took a picture of the inside of the trailer then backed it up against a fence and unhooked from my vehicle. I then attempted to use the U-Haul app to upload my picture because the drop-off was not during business hours. The app would not accept the upload. It would only allow me to take a new picture within the app. I could no longer do so because the trailer was up against the fence. Very poor design of the app.Greg F.
Mike was extremely friendly and courteous but he needs more help. He was checking out Uhauls in between car inspections and changing tires. It made for a long wait.Ken S.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.DIANNE H.
Nothing ever thing was fine.DON C.
NOT A THINGLarry T.
Customer did not leave a comment.HENRY J.
Customer did not leave a comment.carmen D.
U-Haul changed my pick up location at the last minute in the afternoon before, which caused me to have to change my schedule. The reason for booking a truck and location with customer service is so they can have what you need where you want it to be !Franklin G.
Customer did not leave a comment.louis A.
Customer did not leave a comment.Randy S.
Customer did not leave a comment.Matthew P.
Mike was great and helpful.MICHELLE H.
excellent, excellent, excellent!!!todd F.
Customer did not leave a comment.Frank O.
was clean, but leaked everything was drenched, but service rep. was excellent, professional & helped with all.martin C.
Outstanding customer service. Mr McDowell was very helpful! He helped check the lights on my vehicle at no charge. Will definitely be proud to recommend U Haul at McDowell service center.Michael L.
Customer did not leave a comment.Joshua D.
More variety of the product. I probably would have taken a 6x12 had it been available to do so. I know there were other locations but this was the most convenient location to the items I was picking up.Jason F.
Customer did not leave a comment.Kelly L.
Customer did not leave a comment.Misty S.
The man working here was AWESOME to work with.Lawrence K.
Very nicegloria F.
Customer did not leave a comment.CASSANDRA T.
Nothing, guy was very friendly & helpful!Kasey K.
Only think bad. 4th. Many was close. But ther. Some. Welcome me ther. Was quick fast. Out door. @ kest. Westmoreland. Great. Fast. Service. Bravo......abel N.
Customer did not leave a comment.Laura H.
I have rented this trailer twice now and the owner of the business was very friendly and helpful!Leslie W.
Customer did not leave a comment.Tori J.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.michael W.
The place itself was a little run down. And the trailer's exterior was dusty and dirty. But, Michael was so friendly and helpful and of good cheer that I would go back in a heartbeat. He made the experience 5 Star!chris P.
All of the dealers were great, but your reservation system a screwed up mess and was never at the dealer that I asked for. It is a shame your customer service on the front end doesn't match the dealers.Jeff L.
The owner here made this the best experience I have ever had with U-HaulMARC S.
Customer did not leave a comment.Wade H.
I had a great experience. The owner/manager was extremely friendly and helpful and was great to work with. I know where I'm going next time I need U-Haul Services! Thanks again for the great experience!
Hav3 vehicle facing exit.John L.
Customer did not leave a comment.Tami T.
super friendly and helpful. Rent from Mike, he is above average in helpful and friendly.mike W.
Customer did not leave a comment.Logan D.
Customer did not leave a comment.SARAH B.
Customer did not leave a comment.Joseph B.
Mr. McDowells services were impeccable. He made sure all of my rental needs were met.SHELIA G.
Mike offers courteous and quick service. Equipment in excellent condition. While the building could use some attention, I was satisfied with both service and equipment. The truck I reserved and all the extra items were quickly assembled. Thanks again, Mike.Kurt K.
This place was closed, which I knew. But it looked like the location had been abandoned. Very uninviting. I will never go here again.David W.
Me. McDowell went above and beyond in customer service and friendliness.David H.
Customer did not leave a comment.thomas R.
Customer did not leave a comment.alyssan B.
Customer did not leave a comment.James S.
Customer did not leave a comment.kenneth H.
Customer did not leave a comment.Jamie T.
Customer did not leave a comment.Cindy B.
Customer did not leave a comment.RANDALL G.
Very courteous staff plus smooth check -in and drop off procedures made this a great experience.Joan H.
Absolutely nothing! Great experience, very personable owner.randy F.
Customer did not leave a comment.drew H.
The store is very old, the ceiling is caving in, and it is just a nasty place. He forgot to give the dolly I had rented and I had to go back and get it after I got home. The man was nice but he tried to argue with me when I told him I had already paid and he told me he's been doing this for a long time and that's not how it works , but when I did the express check in, that's when my card was charged.KRISTAL S.
Customer did not leave a comment.Donna W.