Limited parking and no signage to where a U-haul person was.
Paul J
Customer Reviews for Mcfarland Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee at the location did an outstanding job of what he was required to do. I went online, made a reservation, paid in full, and received a receipt. Go to the location to pick up the rental and was informed that I had to provide a contact and that the contact had to answer the phone or I could not receive the equipment. There was nothing in writing when I made the reservation and still can’t find anything today. If I missed the policy please provide it to me and I will then remove my poor rating. If this is the case the provide it upfront so we can no. I was then threatened that he had the right to deny my rental because I made a statement about this policy. Never in over 30 years using this company did they have to call my contact to make sure they answer. Was never told what would happen if they had to use my contact. I will NEVER use this location again. It explains why they have so much unused equipment just sitting around.
kenneth wEverything was perfect
Kenneth BThe initial truck assigned was an older truck with 85K miles, not clean, and had the check engine light illuminated. The site took a picture and then reassigned to a different truck. It was new, 10K miles, clean, and performed very well. There was not a hand dolly there as I reserved so they took it off the rental which required me to buy a dolly for $80. The Car dolly was fine although the ratchets were tough to use due to age and corrosion. The car strapping was frayed so I had to trim the strands to get it through. So this is mostly an equipment condition feedback. The sites staff was polite and competent. Very good service experience. I would recommend the site.
Jeffrey KThe only problem I had was not being able to drop it off in my town that has a UHaul location and to pay a lot more mileage taking the truck back . Where as if I could have dropped it off in my town like I thought I could I would have been exact with the mileage I figured on when renting the truck .
Dale FSales associate was very helpful with what we needed. He did his best to get us out of the facility while taking care of other customers.
Clyde BIt really was not the locations fault. The U-haul system was down. I had to call in to get checked in. The process was over an hour to get checked in. I could have called in sooner and been out much faster. Won't keep me from renting trailers in the future. Very convenient and and well worth the price considering I had it 4 days.
Edward BThe Indian lady is rude wants to talk over you and she yells a lot
MATTHEW FThe vehicle engine light kept coming on low pressure. Also, the oil light kept coming on. I checked all better than even showing y’all all the stick itself.
donald sI think this location happened to be one of those places where a low frequency event, a rental, met a postive person who didn't know a lot about the process. We worked through it however, and the employee's willingness to help lift the trailer onto the hitch certainly helped.
JAMES BManish was very helpful and made my drop off and pick up experience a great one!
Matthew TThe process of picking up uhaul took a long time. The guy tried to double charge me for being 10 mins.late. I will never pick up uhaul at Mcfarland Texaco in Northport again.
PHYLLIS MBoth pick up and drop off points were excellent. however, your scheduling was terrible. I asked for a 20 fter for saturday in person pickup. on Friday afternoon i was contacted to tell me that the 20 wasnt available but that i could get a 23fter at at different location. on saturday morning i was contacted to tell me that the location had changed. i went the the place and it was closed. no key was available. the owner couldnt be contacted. no indication was given to either him or me that the pickup would NOT be in person. so... no truck. an hour later i was given a 15fter at a third location. somehow i squeezed everything into the 15fter. but the vehicle did not come with a dolly or packing blankets i ordered, as the operator didnt have any. this was refunded immediately. he was excellent, but he could not give me something he didnt have and didnt know i needed. for the inconvenience, the scheduler issued me a $50 rebate. to be clear, both schedulers and the pickup and dropoff personnel were excellent. i do not blame them in the slightest. but something is broken in your process. you need to fix some part of your system.
Alan P