I placed a reservation a month in advance. I reserved 1 appliance dolly and 2 utility dollies along with the truck. Associate informed me there were no appliance dollies and only 1 utility dolly available. But I had a reservation? Fine. He brought out what he claimed was a "utility dolly", but was actually a furniture dolly. It didn't have a handle. I didn't reserve one of those. He tried to pass this off as a utility dolly. I showed my order and pictures from u-haul website of what I expected. I didn't take the furniture dolly. Truck had less than 1/4 of gas. Yet we weren't supposed to return it with less than a 1/4 tank?? Make it make sense. When we returned the truck, we were asked if we filled up the tank! HA! Place was a total hustle. Nice try, but I dont play that. My original reservation was quoted around $80. I ended up paying around $30. Looks like the hustle was on you, homie.
Jenny S
Customer Reviews for Mcneilly Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wash charged for a furniture dolly that I reserved but was not provided with. The on-site staff member was rude and demanded my vehicle key so he could personally check the odometer and did not let me return the key myself.
JASON F