I placed a reservation a month in advance. I reserved 1 appliance dolly and 2 utility dollies along with the truck. Associate informed me there were no appliance dollies and only 1 utility dolly available. But I had a reservation? Fine. He brought out what he claimed was a "utility dolly", but was actually a furniture dolly. It didn't have a handle. I didn't reserve one of those. He tried to pass this off as a utility dolly. I showed my order and pictures from u-haul website of what I expected. I didn't take the furniture dolly. Truck had less than 1/4 of gas. Yet we weren't supposed to return it with less than a 1/4 tank?? Make it make sense. When we returned the truck, we were asked if we filled up the tank! HA! Place was a total hustle. Nice try, but I dont play that. My original reservation was quoted around $80. I ended up paying around $30. Looks like the hustle was on you, homie.
Jenny S
Mcneilly Mart
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Pittsburgh, PA 15226
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I wash charged for a furniture dolly that I reserved but was not provided with. The on-site staff member was rude and demanded my vehicle key so he could personally check the odometer and did not let me return the key myself.
JASON F