It is a very difficult location to get in and out of. The employees were really nice and helpful. Truck was clean. Tires were really worn and windshield wipers didn't work very good.Janet F.
Medinas Tires & Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service person was well mannered but not as accommodating as he could have been. My Uhaul pick up was 1pm but person came at 1:45 and I could not leave until 1:53pm. I requested the day I made appointment if vehicle is not there please let me know so I can get another Uhaul elsewhere but no notification. I returned the vehicle with more gas but over by some miles. You think with my inconvenience of being late to where I needed to be they would have made adjustments but they did not care. Lesson learned! Sanitation was not good during COVID-19 no workers with masks but all huddled together. Hopefully live together. Then no washing hands or sanitizing after dealing with cars so my paperwork is dirty. I cleaned the vehicle myself cause they were going to let me take it as soon as customer arrived without sanitizing the inside. Thought that was a policy during COVID. Other Uhaul rate hourly is a little cheaper so this would be last resort. Wish them well at the end of the day but disappointing experience.LETOYA C.
Customer service was kind and he was handsome! Very helpful and professional.cindy P.
Place was great my only issue was they don't follow covid guidelines they have a sign up to wear mask but every customer there outside and inside did not have a mask on 2 workers had mask and the other worker didn't so they should be forcing there employees and customer to wear a maskTiffeny P.
Very cordial and helpfulJOHN M.
Customer did not leave a comment.MANUEL S.
Customer did not leave a comment.adrian R.
Customer did not leave a comment.FELIPE Z.
Customer did not leave a comment.ABRAHAM B.
Biggest problem with the location is where it is located. It is fenced and there is not a good drop-off location after hours, nor is there a good place to leave a vehicle while using the u-haul. These are all things that can be worked around, but it adds challenge to an already challenging move. The staff on site was very helpful.Jeff H.
Clean the trucks. The front windshield was filthy and the truck had not been washedmarsha J.
Too small of a lot Long wait, attendant was doing too many things Dog feces on ground around back of truckBRETT M.
Customer did not leave a comment.LESLIE A.
Have one person dedicated to the processing of u-haul equipment, no order jobs such as changing tires, or other mechanical work which can be destracting.Ruben M.
The new truck was a peasant experience.Walter M.
Customer did not leave a comment.JESUS A.
This location was 30 minutes from my home and I was charged extra mileage.Stacey C.
Customer did not leave a comment.Andres E.
Customer did not leave a comment.Decole P.
Customer did not leave a comment.Lutrina B.
Customer did not leave a comment.Michelle T.
Customer did not leave a comment.Joel P.
Customer did not leave a comment.Riley S.
Customer did not leave a comment.AURELIANO A.
By mistake I put extra gas Nd they give me no money back , they just give me laughter on me ,, I drive 12 miles only Nd put gas 25 doller Nd look like they took my kids meal ????Amandeep S.
Customer did not leave a comment.Luis M.
Customer did not leave a comment.Davis S.
Windshield was so dirty on the inside as well the outside that it made it hard to see when driving after dark.LAURA D.
Treated with respect and professionalism, thank youGeorge R.
Nice job U-HAULHarjit K.
Customer did not leave a comment.Ramzy S.
Windows could have been cleanedjackie L.
Customer did not leave a comment.Ruben P.
Reserved online for Sunday. Good thing I called Medina's to confirm because I was then informed that they weren't open on Sundays. I was told I could pick up a truck Saturday between 4:30-5:00, so I did appreciate that. I was told to return the truck to Medina's at 8:00 a.m. Monday because they were closed on Sundays. When we arrived, the place was locked up. I called and was told to take it to the nearest U-Haul place. My son was late to work.JENNA J.
Very crowded parking but the individual providing service was very polite and helpful.Rickie P.
Customer did not leave a comment.Susan W.
His Uhaul software was having issues. Not on his end, seems to be a uhaul issue. He was polite and a good guy.Edward H.
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.Daisy E.
This location is at a tire store and is a small property. The lot seemed crowded, but the customer service was excellent. Mr. Medina took his Time to help me through a couple of issues about turning in the truck and furniture pads. Overall I would do business with them anytime, it's just too bad they don't have a better property to work from.Darrel H.
Customer did not leave a comment.Brandon G.
My experience was better than what I expected and actually kind of fun. If I'm in the area I will be going here first for a uhaul rental. Service was amazing.Samuel A.
Nothing people were very professional and helpful.RAYNALDO P.
Customer did not leave a comment.Anissa J.
Very disappointed. First I had to go to Fresno to get the trailer. Then tried returning the trailer in my town an had a difficult time.. an your agent was rude. I have rented from u guys several times. This time I I dealt with a person that was less than satisfactory . convenience is important to us and I hope we can do business in the future.Jennifer N.
That manager en fresno California in Shaw ave , he is a liar we are supposed to rent X 24 hours and we charge 12 hours for the same extra money ,I would never recommend this service ??James M.
very small area to drop off.Roger H.
Customer did not leave a comment.JEANINE Y.
Customer did not leave a comment.Denise M.
Thank you!alvaro M.
Customer did not leave a comment.Harry M.
engine light onSusan V.
Customer did not leave a comment.michael W.
Customer did not leave a comment.william R.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.janell M.
Customer did not leave a comment.DANIEL J.
Service was fast, yet thorough and friendly. Truck was clean, as described and easy to drive.Melacy L.
Customer did not leave a comment.sukhwinder S.
Customer did not leave a comment.John and Amanda C.
You guys are over priced! You should bring the price down on the mileage or set flat rates.Brad H.
Customer did not leave a comment.duane I.
Customer did not leave a comment.Kelly R.
Nothing you imbeciles!Steven C.
Customer did not leave a comment.Alphonso R.
Customer did not leave a comment.BLANE G.
Customer did not leave a comment.Armando H.
Customer did not leave a comment.GLORIA W.
Customer did not leave a comment.Richard W.
Good job guys, keep up the good work and great customer serviceGabriel C.
Customer did not leave a comment.Britney B.
Customer did not leave a comment.sirrette M.
Everything was okmelchor T.
The location was close to the house but it was hard to get into and out of. Would still use this location guy was friendly and helpful and very close to the house.Randall W.
Customer did not leave a comment.mary H.
Customer did not leave a comment.Rochelle W.
Customer did not leave a comment.Paul F.
Everything was awesome, thank you!Shaunte J.
Customer did not leave a comment.BRITTNIE G.
Customer did not leave a comment.Korey R.
Customer did not leave a comment.Rudy B.
Abide by your word when you tell a customer something and have better equipment.KHAJIK K.
Location had difficult access and a small lot.bob H.
Everything went smoothly and customer service was wonderful.mina H.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.Gabriel G.
Customer did not leave a comment.Marc F.
Customer did not leave a comment.EVA T.
Customer did not leave a comment.Leticia V.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.walter F.
Customer did not leave a comment.Lashina L.
It is your job to know how to improve it!Mark S.
Staff were cordial and helpful.Keith D.
Customer did not leave a comment.INDERPREET S.
Make sure to give copies if receipts to customers, better customer service. Make sure your paperwork is accurate. This dealer makes Uhaul look bad. I will never go back!!!!! HORIBBLE EXPERIENCE!!!!Ashley H.
Customer did not leave a comment.Mark S.
Expected a real Uhaul dealer.EDWARD B.
Great customer service!!!!!milagro A.