Online check in and check out is a bitch. I must rather deal with a real person
Michael K
Customer Reviews for Mega Saver 7Th Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was scheduled to pickup at 0900. The assigned truck was scheduled to return at 0930! Local site was aware of the schedule issue. But, scheduling is done at a corporate level. Not all employees seemed to be competent in UHaul pick up processing.
Matthew MFind a more helpful and friendly place to help a With process. My husband fell completely out of the truck because there in a need for another step to get out. The truck, especially for the older people that need to use your services. When I finally got him off the pavement I went in told the guy and he just ignored what I said and told me that the return process was on the website. Fortunately my husband seems to be alright but the guy never asked if he was alright. I hope I never have to rent a truck again but if I do, it won’t be with U-Haul.
Sandra BHad to have the Uhaul app on your phone to return the truck. The app wasn't working so had to call customer service. Was on the phone for 30 min to do the return. Also didn't get $100 deposit back.
Marajo BI had a fantastic experience - would definitely use this location again.
Eva FGive customer opportunity to provide ALL needed info ahead of pickup. More chat responsiveness. Ensure vehicle is available at designated rental time
Michael AMore about the U-Haul company or division and the online app. Didn’t work very well, didn’t accept my pictures. I can’t get anyone to tell me I would get my money back for the miles charge , estimates vs the actual used miles. Should be getting back $33 dollars. The people were nice but able to figure out the system while trying to get my truck .
Mike MThe truck was crazy expensive! It was good for the most part, but it had a water leak in the roof which thankfully I noticed since I loaded a bit in the rain otherwise it would have dripped on my books.
Philip SIt is a busy location, so be patient. There’s supposedly a key Dropbox but I didn’t see it so I took it inside.
Krista SIt was almost perfect until the return process happened. I picked it up from location and it went amazing and the truck was clean and drove great and we had it for like 5hrs and then decided to return it early and that was terrible. No one at the location to help with the return, completely rude and then when we figured out on the app to return, it was so not user friendly at all and way to time consuming. Will not be recommending or ever coming back to this location. Drop off should be as amazing as everything else since we were so tired after busting ass to move our daughters stuff to her new home.
Sharla HThe app was annoying and slow. Even the person inside had some difficulty helping us with it.
Kelsea HThe app makes it so easy and efficient.
Michelle MGreat low price on clean new vehicles
Randy BNobody knew how to check me in, back of uhaul was dirty and the gas gauge was lower than what they said.
Kevin LThe app method was terrible. Thank goodness for the human interaction I needed to complete the transaction.
Melissa PThe price was suppose to be $112.xx and they (Jameson in Marion Iowa) charged me $187.xx and would NOT give me my $75 that they owe me!!
PEGGY GEverything completed on app
stacy h