Make it more clear where to drop uhaul keysAngela M.
Customer Reviews for Mequon Storage
(U-Haul Neighborhood Dealer)
Mequon, WI 53092
(Between Wauwatosa & Cedarburg Roads)
Services at this Location:
- Mon-Fri: 9:30 am - 4:30 pm
- Sat: 9:30 am - 1:30 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jessica R.
Can't think of anything. The transaction went smoothly.Craig G.
I think the truck could use a new transmission. Great service from the woman at the front desk. Very friendly. Something you don't see very often anymore.Steven G.
The check in process was very smooth and the staff was very helpful.Glen S.
Awesome rental experience. Quick and easy!Chris H.
Customer did not leave a comment.Nicholas V.
Customer did not leave a comment.Todd S.
Great service at checkout with good drop off explanations.PATRICK B.
Trucks are dumps. Parking is incredibly hard. Took much longer to check out than committed. Online checkout doesn't work. Staff was super friendly and helpful. Location makes it hard as you get overcharged for mileage.Brian M.
Customer did not leave a comment.Tony H.
they were able to provide a 15-foot truck for the 10 one we initially reserved. this was a HUGE relief for our move. we really DO appreciate the help of the representative we're provided.IGOR A.
Customer did not leave a comment.David H.
Customer did not leave a comment.Erin S.
Customer did not leave a comment.Oleg G.
Customer did not leave a comment.Jennifer M.
Always a good experience at this location.Lynda R.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.Lois W.
I returned the truck at night. It was very hard to see the signage. Not well lit from the road. An employee, not the woman at the main desk, was a bit rude, not very understanding that I was late in getting the truck. Please include a note saying to call if you are going to be late. Often it is out of control on the customer's part in the process of moving.SUSAN V.
Customer did not leave a comment.Rockne E.
I understand the need for some additional information. The amount of information, 2 additional contact numbers, and several other documents uploaded seemed a little much. Or having the expectation that the people listed will be called immediately. The writing made it sound like if you were non reachable. The experience overall was good. First time renting and picking up through the app. A sign for the drop box would be nice to rather than wondering around.jeffrey S.
Great staff - nice, friendly and easy to work with. Highly recommend!Chris H.
What happens when the customer who proceeds you indicates the incorrect odometer reading? We'll simply stated your app refuses to move forward. The inflexible nature of your app and the lack of a live assistant leaves me disappointed in you app approach to dealing with customers. I would not recommend this to a friend. The on-site customer service however was excellent.David V.
Was a nice experience. Staff was very friendly and professional.Debra S.
Customer did not leave a comment.DAREN A.
Could not find drop box for key. Needs to be marked better or a note on the door about where it is.Scott M.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Solomon H.
Better customer in person contact and informationDavid W.
Customer did not leave a comment.GEORGE H.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.Dwayne S.
Customer did not leave a comment.John R.
Customer did not leave a comment.MITCHELL H.
Customer did not leave a comment.Jack L.
Customer did not leave a comment.Mark S.
Thanks, everything was great.Kim H.
Customer did not leave a comment.Kyle R.
Customer did not leave a comment.Harvey P.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Tony H.
Customer did not leave a comment.Sharon H.
I received the worst customer service every experienced. There were no regard for me as a customer. I will never use this location again.George L.
Very friendly person at the front desk.Peter S.
Customer did not leave a comment.Avraham S.
Wonderful customer service very helpfulSteven Z.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.Ramon P.
Customer did not leave a comment.MIKE G.
Have rented from other U Haul locations and this is by far the best. Run by highly competent people providing outstanding service.Kelly R.
Customer did not leave a comment.Todd D.
Everything was great.Carol B.
None, staff was very friendly and professional.William Z.
Customer did not leave a comment.DAVID S.
Convenient location, friendly staff, truck ready on short notice. Easy and enjoyable experience!Samuel D.
Uhaul changed my drop off location without notifying me. Upon arriving at the drop off location the woman who checked me in then told me I had to fold all of the moving blankets and bring them in the store to return the truck. Terrible customer service.Christian H.
Customer did not leave a comment.HEIDI H.
Customer did not leave a comment.Jessica F.
Customer did not leave a comment.Christopher W.
I worked with Joanne and she was friendly and very helpfulKimberly W.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Monica W.
Professional and efficient.JOHN C.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.Grace S.
check in process on phone cumbersomejoyce K.
Truck ran greatJudy F.
Great customer service and amazing pricing!!Tal T.
It would be helpful to have a picture in the app where the lock drop off key box is. It's by the storage gate. Then you can find it otherwise it's just a parking lot. This location is quiet and convenient which is a big help.Charis B.
I first tried to rent on line from this location. The request was accepted, then moved to a 2nd location for lack of trailer. Then it was moved to a 3rd location. The 3rd location had a trailer that did not work. I called the first location. They had the trailer I requested. Go figure?!?!Donald R.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.Mike D.
The staff was very courteous and nice. Excellent customer service! You guys rock!!!Cheryl A.
The location itself was fine but was not in any of my chosen preferences. I was only given the option for 2 locations both 30+ minutes out of the way of my moving locations.Jacob C.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Wayne S.
Excellent seviceCarol B.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Ed V.
It was not so much the location but the ridiculous go on your iPhone and fill out stuff. Our settings didn't work, it took forever and then it could not verify us. After calling customer service and sitting on hold 10 min we cancelled order and started over with lady at counter. It took over an hour. Very inefficient.Steven V.
Checkout process was handled very well in light of the virus processes in place.Don R.
We were able to register online and complete answers required. but once we arrive to pickup the truck. we were having issues accessing the right site to complete the remaining questions. We asked the employee at the facility (young lady who sat at the desk near the door), she seemed irritable from our questions regarding website. Her attitude was undesirable. The website appears to be suited for â€œmillennialsâ€. If in the future, we need to use u-haul via online App, we'll look at other options first.Fredia S.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Dan R.
Ask them how their name is spelled. My name is spelled Marcus not Markus :)markus W.
The check in process was not smooth. The person at the building was absolutely useless and offered no help. She actually ignored me and went back to her phone call. Took me 45 Min to check in when most things could have been done in advance. I totally did not expect the check in process to have so much red tape. Not happy about it and considering canceling my upcoming reservation and using Penske.Linda R.
Very helpful people. They went out of their way to make the process workJacob H J.
Customer did not leave a comment.Hannah P.
No information given on how to return the truck. nor was any information given on the truck itself, cost, ect.Tori M.
Customer did not leave a comment.Dan A.
Customer did not leave a comment.Irina O.
Online pickup did not work and I had to wait an hour for the lady working at the storage place to heck me in and get me goingRyan B.
Customer did not leave a comment.Sheryl G.
Nothing the lady in the office was great customer service thanksCurt H.
Very helpful and pleasant. Painless and fast rental process. Highly recommendTitilola B.
I did the online pickup and drop off and it worked well. I need to rent the 10' truck again in the near future and will definitely rent from Mequon Storage.Joseph W.
Truck windows and mirrors were very dirty. Cargo area had debris in it.albert S.