Customer did not leave a comment.
Angelique L
Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back entrance to the lot should be better indicated.
TIMOTHY BGreat service
ABDELKEBIR Bcharged some money after
JEAN CGreat customer service. Highly recommend.
REZA RThere was no water in the car ,so I found it very difficult driving
GIDEON KExcellent experience. Only issue was that there were no moving blankets available. The staff at the location was excellent and found a couple of spare blankets for me to use.
MARK GExcellent experience. The trailer I rented was practically new and in great shape. The team at the U-Haul location was fantastic and knowledgeable. Thank you.
Scott RIt was as you would expect.
Michel RAmazing Service and quality!
KAMBIZ EHi, the charge on account incorrect as I did not take $16 coverage as I have a class 2 licence with enhanced employer private insurance. Please refund including tax. Reservation # 11274079 Tank you, Pierre Lecompte
PIERRE LLot of ice on the trailer. The left front binder strap was blocked. It took me 30 minutes to unblock the binder at minus 16 C
ALAIN LVery friendly staff
TERRY LDrive way was a little hidden but overall easy for parking
KATINA-LYNN SLooks as if it was set up last week. If needs time and money.
MARTIN BThe pick up of the equipment went fine. The person at the location in North bay was fantastic.. halfway through the trip. There was no trailer lights on the passenger side When I went to drop the trailer off at a U-Haul dealer on Prince of Wales Dr. They told me they would not accept the trailer and I had to take it to another location. He was very rude about it and smug. My pick up location was great. My final drop off location was great on Merivale Road.. But the U-Haul dealer on Prince of Wales Dr., Altamar gas station should not represent your brand. I can be reached at 613–223–7476 to discuss further
keith gThe service was exceptional, helpful and friendly. I would recommend this location to all my friends Thank you for making it so easy for my day to move.
NATALIA LRefund the difference instead of holding my money! Change your billing practice. I like the location I don't like Uhaul
CANDY DBest service in the city of Ottawa
AMRITPAL SGreat customer service and ease of doing business. Exterior of truck was a little dirty from previous user but storage compartment good. Great stress free experience during our move which was appreciated.
STEVE FThis location is always consistently excellent. My trailer was hooked up for me and tested before I left. Highly recommend.
MICHAEL GBetter signage at street level to facilitate turning into the lot.
LAUGHLIN FGreat location, very reliable service and well maintained vehicles.
LEO CExcellent service, excellent price and quality of equipment. Good choice of the camions and easy to proceed
IRINA BFriendly and efficient, This is the best location I have dealt with in 40 years of renting UHaul,
GREGORY DEasy process, very straight foward
EVAN MI rented a car hauler to tow my car from ottawa to London. I showed up to pickup the trailer and everything went fast and smooth! I would highly recommend this location.
JOHN MMaybe less mileage charge ?
STEPHEN LThe fellow was great to deal with and I would recommend that anyone renting a trailer or truck should see him at anytime. I've been there a few times and he has been a cordial and helpful all times.
TED BVehicle has a noisy exhaust which is likely due to an exhaust leak. Radio speaker only works on the drivers side. The vehicle worked and got the job done.
DANIEL SNothing, it was an easy, quick and efficient process. Thanks!
JENNIFER CVery friendly and supper quick!
GARY SI mean for starters? How about making a unified price tag. Like 150 km for $100 or 200 for $125. Something that actually both saves us money and makes you money. This is significantly more important; for the love of god I don’t think I’d come to uhaul if I was 25 or older because of this; tell me why the truck has 25% fuel? Why is it 25%? That’s terrible and is risky someone like me who could overlook the gas indicator could drive it to 0 without noticing and BOOM Parked on the side of road woth potential damage to the car. Also please look into fuel pump issues that arise out of going under 25% tank. The fuel pump on these things does show from how it drives a lag before the damn thing can pull in gas after the throttle is opened. Why do you think that is? Simply put, fuel pump breaking down due to friction and sucking in fumes rather than gasoline. Last thing is a positive comment, those things are actually easy ti drive I loved the experience despite hating the bill! It was my first time driving a 20ft and compared to other similar models your excel in terms of enjoyability, wish there was a bluetooth feature to actually enjoy music I want to listen to on modern phones. Maybe a digital dash set in KM? I was using google maps speedometer because I notice the speedometer was in miles over km which means the km are around ~10 kmh off depending on your speed. The one I driven specifically? Gear slippage on take off and automatically set in tow/haul mode, terrible for gas.
ALI AGreat service always
ABDELKEBIR Bfast friendly staff
kal tFriendly staff and great service. Thanks
HYUNG SI hired a moving service through U-Haul. I paid for two people. Only one showed up. He had never worked for them before. He was great, but I paid for two people to help not one so I had to help out - essentially filling in for the other employee.
SCOTT MI've used this location many times. Always friendly service and trucks are in good condition.
PASI NPaper work indicated the vehicle was 7/8 full at time of rental. Vehicle was driven 124 kilometres and $40.00 of gas was topped up to bring the tank up to FULL. This location marked the vehicle as having only 3/4 tank and charged an additional $26.69 Fuel Charge for 16 Litres of fuel. Where did they put the Fuel if the tank was already full. They did not come out to the vehicle to verify its condition or Fuel status upon return. I recommend using an alternative location as this one is not transparent in their actions. Vehicle had over 86,000 miles and ran rough.
NORMAN HFriendly/approachable
GEORGE VVery good service
CATHERINE LVery helpful and professional service
CATHERINE LI have used this location at least 3 times. The check in person is extremely polite, personable and knowledgeable.
LAURA BQuick efficient check in and truck return was appreciated.
Paul MI like
SADOCK MGreat service. Seamless transaction.
DOUGLAS AGreat customer servi, great advantages when you become a customer.
MARC EBest u haul location ever
SERKAN SStaff friendly but a difficult location to access.
Goodwin GYou guys are the best!
SAID AVery happy thank you.
RACHEL HI filled it more than required and was charged a refilling fee.
PAUL CNothing! You guys have it all. Very friendly and very fast service.
ERIC BSuch a wonderful and kind people working there. I worked with them several times they are awesome.
SEYED M