Nothing!
Anthony B.
Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was dirty, broken safety chain on the back. I'm upset that there was no location closer to me that had what I needed.
Neil C.There was just a but of confusion re drop off location. But service was quick and friendly.
Neil C.Some trailers auto needs to be check straps and rachet
Michael S.Billing system is so confused and when it is 19.95/hr why I was charged 78 CAD ?
Hemant J.Very helpfull people,
Murat serhat K.Top notch service. FAST and friendly. Will definitely recommend!
Martin C.Staff was very friendly and organized!
Carolyn G.N/A
Joseph K.Nothing it was all good
francis S.Friendly staff, vehicle was clean and worked well, After hours drop off was convenient and hassle free. The speedometer was in MPH not KPH which took getting used to.
Robert L.I called ahead to confirm, and the rep at this location told me my reservation was not mobile 24/7 and I needed to change it to get the key left out for me. My reso WAS already mobile. I called home office and they confirmed the same, and called the gentleman while I was on hold. The rep Manuela then came back and told me that he planned to iust stay until 9:15 pm so no need for a lockbox. When I arrived to pick up the truck no one was there. Doors locked. No info about lockbox or codes. Night time and cold outside. Had to call home office again and went through hoops before I finally spoke to someone who fixed the reso in the system and gave me the lockbox number and code to access the vehicle. Overall terrible customer experience that nearly had me stranded and unable to move my belongings. Additionally once I turned the heat on in the truck there was a faint cigarette smell which was unpleasant.
Jordana R.Excellent location to rent from. Great selection of trucks, central location, helpful and accommodating staff. Will definitely return here for my next truck rental.
Pierre B.The gentle men was very helpful and I would use it again. Thank you
Yvonne S.The owner was very friendly and helpful.
Caleb G.All good
Mario B.The 2 gentlemen working at this location were focused on customer service. I highly recommend this location as a go to location.
Brock M.Staff were very helpful and kind and helped me fix a mistake with no complaint.
Dean S.Easy check in and pickup, the truck was there and ready to go, the attendant came out to wipe the little bit of snow was on the truck from the night
Sean M.My grandson and I picked up the truck around 8am. The service was excellent and the truck was clean and ready to put my furniture in without getting all dirty as it was super clean inside. Yes, I would recommend to my family and friends if they need to move. Thank you very much for an excellent service.
Lisette W.Just not as close to my home as others but couldn't guarantee what I needed
Joe M.The gentleman working was very helpful.
Cathy U.Little, if any, improvement is possible. The gentleman who processed my reservation was extremely friendly, polite and professional. He was very accommodating when I requested to delay my pickup time by a couple of hours due to the heavy snowfall and provided me with the newest of his vehicles so that I had the best opportunity to successfully deal with the difficult conditions. His assistant was also very helpful and friendly. All in all a very pleasant experience.
Brian T.Agent was friendly but abrupt and could not explain that the process for photographing my license does not hold the image on file, in memory or in the cloud. There should be some clear explanation of this procedure. On return he asked me to drop the keys and leave. I told him I wanted a receipt but he was reluctant to do so. After I insisted he experienced an error on the app and suggested I call customer service because he did not know what to do. I said I shouldn't have so hr called. Turns out he was inputting some details wrong but finally sorted it out. This u-haul outlet is very unkempt and not appealing. It is not a good representation of the u-haul brand. Makes it look, at best, second rate.
Tim C.The man behind the counter was so lovely and excellent to work with. Saw/heard him on the phone with a difficult customer while we waiting in line and he was so kind and polite to them too. Highly recommend this place customer service is A+.
Cassidy M.End U-Hauls deceptive pricing techniques! Unclear from the outset about how much mileage would cost, when many offers include 100kms.
David H.The gentleman in the office was very nice. He helped me with hooking the trailer up. Pretty sure it is required as part of his job, however, he does it in a very pleasant way.
Brock M.The fellow at the desk was so kind and so accommodating to us. Highly recommend
Satwinder K.Conveniently located and truck was available. Front desk staff was helpful. I wish the trucks came with a full tank of gas so it would be easier to know how much to fill the tank when returning the truck. Truck was not equipped with a snow brush and the windshield was completely frosted over so I had to spend my time ensuring the truck was ready to drive, would have been nice if it was fully ready to go when i got there. the strap to pull down the back door of the truck to shut it was frozen at a strange angle so it go stuck between the roof and the door which made it difficult to close the door.
Miriam R.Great service. Professional, friendly and fast.
Nick A.Very happy with the service and help I received at this business. I will rent from this location in the future. Thanks, Ron
Ron S.Cheaky with the gas
Cyril I.Great service - just keep it up.
COZZY C.No need. Continue doing what and how you handle customer - perfectly
TED B.Excellent value for money and convenient location for pick up and drop off. Rental blankets weren't super clean, but served our purpose. A bit of a hiccup with the equipment, but it was quickly fixed. I would rent here again.
Jodie F.Thank you. It was easy to rent from your place.
Louise L.All is good!!
Robert R.I had to put wiper washer fluid in as it was empty and it's quite necessary this time of year.
Paul H.The staff member was the best. Meeting him made my day. Very helpful, knowledgeable and a kind person. So glad I met him.
Martha R.I was to pick-up my truck at the Carp rd location. They did not have the truck but there was one at the Merivale location. I even received my confirmation for Carp rd. Wasted my time and money having to drive to the Merivale location. Merivale guy very nice.
greg C.Best uhaul service
ABDELKEBIR B.2 days prior, I had my reservation relocated across the city because my normal location didn't have it. Although the short notice of the change was a little inconvient, the person who helped me, called me at 7:30 AM in the morning to inform me of the change. Would have prefered a later call. Other then that, the alternate location was great.
Alexander S.Make sure there is a full tank of gas
Kevin G.It was perfect, no surprises, great customer service!
Isabelle B.Awesome customer service!! I don't want to move again but when I do I'll be renting a Uhaul again from this location (1515 Merivale Road).Thank you.
denise R.The service was excellent. Everything I needed for my move was made available to me. Any questions I had were quickly answered. The service representative did everything with a smile. This location gets a 5 out of 5 stars. Well done.
Cye M.Truck just needed. An exterior wash inside was clean. The outside was dirty and it was hard to see through the mirror side mirrors.
Ahmed Monzer A.Location was hard to access the first time, telling customers to turn at the light before the location and come in the back way would have saved time. Not everyone lives on their iphone and telling customers that they must use their phone to conclude the rental would have helped. I checked my phone once I got home and found out that I had to check-in once on site. Overall, good experience with U-Haul and would recommend it to friends.
KEN M.Excellent service thanks youssef and his employed
Serkan S.Customer service was above and beyond
Mehdi A.One of the light bulbs insude the storage compartment was out making it harder to see when unloading at night Also there was some weird noise from the real wheels and the vehicle's suspension was tired
Ahmed A.