Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)

611 reviews

1515 Merivale Rd   Ottawa, ON K2G3J3

(613) 317-1871

Hours

  • Monday
    8 am–3 pm
  • Tue–Thur
    8 am–4 pm
  • Fri–Sun
    8 am–5 pm
Special Operating Hours
  • 12/12/2022: Closed

Services at this Location:

Contact Us

(613) 317-1871

1515 Merivale Rd
Ottawa, ON K2G3J3

Services at this Location:

Hours

  • Monday
    8 am–3 pm
  • Tue–Thur
    8 am–4 pm
  • Fri–Sun
    8 am–5 pm
Special Operating Hours
  • 12/12/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had ordered moving pads and didn't get any. Also feel like we severely overpaid for the short distance we took the truck. Will probably look elsewhere for our truck renting needs in the future.

Alexandra S. 
Rating:
5.0

Customer did not leave a comment.

Peter N S. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
3.0

Not charge 90 dollars when there was only about 10-15 dollars of gas missing.

Eric M. 
Rating:
3.0

Customer did not leave a comment.

KESAINSLEY T. 
Rating:
5.0

Customer did not leave a comment.

ABDELKEBIR B. 
Rating:
5.0

Customer did not leave a comment.

Orlando L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ABDELKEBIR B. 
Rating:
5.0

Everything was fantastic. I highly recommend Uhaul!

JF A. 
Rating:
5.0

Thank you for the convenient location

peter L. 
Rating:
5.0

Customer did not leave a comment.

Terenzo G. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
2.0

We requested a dolly and furniture pads. Both were not available at this location

Greg G. 
Rating:
1.0

Made a reservation for a 26-foot truck 2 weeks prior to date required. On the date of pickup, 1 hour and 20 minutes before my 10am reservation the location called me to inform there was no truck for me! After discussion with the location about how a reservation is not kept, and calling the 1-800 number. I was offered a 20 foot truck. I had no choice but to accept. It caused me to have to make extra trips on my move. Overall was incredibly frustrated by the whole experience.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Christian L. 
Rating:
5.0

Excellent service and wonderful to deal with that franchise owner.

Stephane D. 
Rating:
3.0

I ordered a furniture doll and 2 dozen blankets with my truck rental. The didn't have a furniture doll and they only had 6 extra blankets for me when I picked up the truck. I won't rent from that location in the future.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

ABDELKEBIR B. 
Rating:
1.0

I hate leaving poor reviews, but I feel I have no choice. 1st: he charged me th extra $15 safemove which I did not ask for 2nd: he lied about the amount of fuel in the truck, I filled it to where it was and I am penalized way more han the difference, ridiculous. 3rd: The truck was very dirty when I got it. It really feels like I was scammed for more than $50 here, which makes for a very uncomfortable experience. I should be compensated for this!

Phil G. 
Rating:
3.0

Customer did not leave a comment.

SANDRA Y. 
Rating:
5.0

I tried to upload a picture using you app. It would not upload. The app needs improvement.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Mariano Roman S. 
Rating:
1.0

No one was there. After hours drop off

Brianna C. 
Rating:
5.0

Straps in the truck to tie the furniture down would be beneficial.

Gitta F. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

Fred N. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

Ensure that the truck is fully checked before leaving the lot. The gas tank cover of the truck I rented was missing and I had to wait for half an hour before a suitable cap was installed.

Alain A. 
Rating:
5.0

Trailer left turn signal did not work. I think it was the pickup truck not the trailers fault...

Thomas G. 
Rating:
1.0

The entire problem was that we had booked AND CONFIRMED IN PERSON THE NIGHT BEFORE a trailer to be picked up at the Coventry location in Ottawa. This location was very close to where we were working and needed the trailer. Without any heads up, WE had to go to a different location (a text would have been nice) b/c someone else violated their rental period. THEN we had to return it to a location across the city. Unbelievably poorly organized and I feel that we ended up doing your repositioning for you with no thought or compensation for our time.

Rick T. 
Rating:
5.0

Everything was fine on this location. But I would install rear view cameras for extra safety. In general I am very satisfy. Thank you Uhaul !

Bahram T. 
Rating:
5.0

Customer did not leave a comment.

ABDELKEBIR B. 
Rating:
3.0

I was not able to rent a hitch and ball. So what thought was a $25 rental turned into a $125 rental after buying a hitch and ball plus an interface for the lights. It would have been preferred if I could rent it or I was given a reminder to bring one beforehand.

Graeme G. 
Rating:
5.0

Thank you for working with me to make this stressful move more bearable.

Alexis D. 
Rating:
4.0

Customer did not leave a comment.

Yves C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

ABDELKEBIR B. 
Rating:
3.0

Customer did not leave a comment.

Paula B. 
Rating:
1.0

I took trailer and truck; trailer has signal problem also I just used around 35 km and they charge 26$ something gas prices !

Ramazan Y. 
Rating:
5.0

1515 Merivale Rd, Nepean, ON K2G 3J3 excellent

Fadi A. 
Rating:
5.0

Customer did not leave a comment.

MohamadAmr A. 
Rating:
3.0

Customer did not leave a comment.

Tammy E. 
Rating:
4.0

Customer did not leave a comment.

bahram S. 
Rating:
5.0

The best service ever! Thank you for everything... Excellent location and staff... No need to change anything... All is good!

Dalia L. 
Rating:
4.0

Had a car hauler rented for a day. There was one safety chain missing. They did offered a refund.

Derek D. 
Rating:
5.0

Customer did not leave a comment.

SEAN K. 
Rating:
4.0

Customer did not leave a comment.

George F. 
Rating:
1.0

I took a photo of the gas meter at pickup and drop off time. The meter clearly shows more gas at the time of drop-off than the pickup time. On top of that they charged me 40$ for gas. I talked to them and provided them the evidence. They promised to refund on the same day and email me the confirmation that haven't happened yet and I need to follow up the refund status the next day.

babrak A. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Very smooth and friendly service. No surprises.

Dan W. 
Rating:
5.0

Great location, friendly and helpful service. I would use their services again in the future.

Todd M. 
Rating:
5.0

Great service

atef A. 
Rating:
5.0

Customer did not leave a comment.

Abdoulaziz H. 
Rating:
5.0

Customer did not leave a comment.

Wade F. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
4.0

Truck's engine light was on. Before give it to someone please make sure everything is fine.

Jobanmeet S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

ABDELKEBIR B. 
Rating:
5.0

An awesome experience renting a truck! From booking online to receiving necessary information from the front line staff, all parts of the process went perfectly. I have moved my children before (many times!); despite this being the longest haul, it was the most pleasant.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Mehdi T. 
Rating:
4.0

Instruction on keeping closef trailer door secure

Brent S. 
Rating:
3.0

Customer did not leave a comment.

STEPHANE J. 
Rating:
5.0

Very polite and accurate. No issues whatsoever.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Pierre M. 
Rating:
2.0

Two main comments. 1) We did fill the tank for the amount we consumed to the best of our ability; however, I got a call saying that it was not topped up enough. The difference would have only been up to $5 max, yet we got charged $17. We feel that we were taken advantage of. 2) Purposely rented the larger truck because it was supposed to be at a different location. We ultimately did not find out until arriving at the wrong site that the pick up location had change to an area 10km in the opposite direction of our move. This added quite a lot of unnecessary cost to our move and we do not appreciate that U-Haul allows this to happen.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

russell B. 
Rating:
5.0

Customer did not leave a comment.

Denis F. 
Rating:
5.0

Great experience. The rental process was very straightforward, guy running the shop was really friendly and accommodating.

Sarah V. 
Rating:
5.0

Excellent experience at the Merivale location.

Gerald R. 
Rating:
4.0

I rented an open trailer that was not cleaned out by the previous renter as it had dry-wall debris throughout the bed of the trailer. I can understand the leaves that had fallen from the trees above but the trailer should have been swept before then.

nazaReno G. 
Rating:
1.0

I rented a truck for well under 24 hours from a dedicated uhaul facility not a third party, disputed the initial charge of ~180$ was supposed to receive a call to go over the issue never got the call, checked my credit card the proper charge of ~128$ was paid a few days later. About a month has gone by and for some reason your company just stole another ~150$ from my credit card, I will be calling when I'm done work and have time and if the issue is not resolved immediately I will contact the police and my bank in regards to the misuse of my credit card information. I'm not someone that's rented a uhaul once or twice I have been renting them for myself/friends/family for 10 years yet things like this happed every single time. This company is ridiculous and acts like they have a monopoly on the industry when in fact every other company offering the same provides much better quality of customer service

Alain G. 
Rating:
1.0

Customer did not leave a comment.

Hamza B. 
Rating:
1.0

You overcharged me. Have t called or emailed back.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD S. 
Rating:
5.0

Customer service is very straight forward. Very easy to deal with. I would recommend this location to a friend for sure.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
3.0

I needed a truck to use for a D class road test so I rented the 26 ft Uhaul truck as it says on the website that its GVWR is 25999 lbs which is perfect for what I need. HOWEVER, in actuality the GVWR on the truck I rented was only 22000 lbs, so I automatically failed my road test as it did not meet the weight requirements. I'm not sure how you can have such a MASSIVE disparity (4000 lbs off) from what you display on your website to what the real weight rating is. Not to mention this could be extremely hazardous to other renters requiring a vehicle to move big heavy stuff. Overall I feel like I was scammed.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Herb D. 
Rating:
5.0

Customer did not leave a comment.

Alexis V. 
Rating:
4.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Very good service… and helpful.

Harry S. 
Rating:
5.0

This location saved my butt after another location (Gatineau, hull) cancelled my reservation with not so much as an email. I went to check the address and found it was cancelled. They never picked up the phone or let me know what happened. Thankfully this location was open and able to help.

Haley A. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Arnold M. 
Rating:
5.0

Easy pick up and drop off.

ALVARO S. 
Rating:
4.0

The van was quite dirty inside and outside. I have pictures to show upon request.

Marcelo F. 
Rating:
5.0

Great drop off facility. I will choose it for my next rental.

Mark M. 
Rating:
5.0

Owner was very helpful and accomodating.

James J. 
Rating:
5.0

Great service and the Uhaul location where I picked up was very friendly and helpful. Thank you.

Jason S. 
Rating:
5.0

It would be nice if pricing by the hour could be used after a 24 hr period. I appreciated the convenience, however, of just dropping the trailer off and driving away without checking in with the staff inside. 2nd time using this location and will be back.

Brad P. 
No reviews have been submitted for this location.

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