Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)

Rating:

5.0

Get out of counter and show the car to the customer and explain do's and don's on the car ( show how to open or close back door for instance)

Rating:

4.0

Really easy. In and out, no hassle.

Rating:

5.0

Merivale road

Rating:

5.0

Need to make sure all light bulbs are working on the trailer and not just the main ones. Service was great and efficient.

Rating:

5.0

Tout est bien passé. Nous voulons juste un service en français prochainement . Merci

Rating:

1.0

Every time I rent a car, they overcharge me.

Rating:

5.0

No ideas for improvement. Was an hour late to pick up my cargo van, but still last one was reserved for me. Service was quick and efficient.

Rating:

3.0

Truck was not swept out when we picked it up. Staff was helpful but could have passed a broom over the back. Even if we never put anything in the back of the truck, WE would have been charged a cleaning fee from the past customer.

Rating:

5.0

It would be better to invest more in utility or furniture dollies. Many of us are still renting, and there aren’t enough dollies available.

Rating:

5.0

Thanks

Rating:

4.0

You don't have to do anything.I was very pleased with the service I received.And I will be a return customer for sure.I get

Rating:

1.0

The online/after hours check in process on the app was very poor, the app kept giving errors when attempting to login and when checking in there were also multiple error messages that the page was not available. At one step it asked to scan a barcode at the location to get information on which lockbox you need to use and the code for the lockbox, I searched everywhere at the shop and around the lockboxes and there is no barcode to be found and no signage/information was provided.

Rating:

4.0

The person I dealt with at the counter was jovial and welcoming - even funny - in addition to be being helpful. First rate customer service experience to start the transaction. When I dropped off the vehicle, he was still there so I closed with him too. And he was the same - great mood and funny. I enjoyed this experience.

Rating:

5.0

The tail gate took 2 persons to lift and close and was very rusted

Rating:

5.0

The windshield was dirty.

Rating:

5.0

Nothing

Rating:

5.0

Great value! Great service!

Rating:

3.0

My experience was vastly mixed: The gentleman that helped me at 1515 merivale on the day of pick up was 10/10 with excellent customer service. As for the rest: I booked my u-haul 8 ft van a month in advance for an 8a.m. app pick up. Then 2 days prior to pick up i get a call offering an upgrade to a 10ft cube truck with a discounted mileage rate if I switch to 36 Bentley as its a new pick up location and they kept the pick up time 8 am. Great I take it. Show up to 36 Bentley, app won't let me pick it up, support tells me I can't app pick up trucks, the building doesn't open until 11am. Absolutely wasted my time. Thankfully the phone support person was also nice and was able to get me a different rental at 1515 merivale but there were suddenly no vans left.

Rating:

5.0

Agent was well experienced, knowledgable, very helpful and courteous. Super organized and had us in and out of there in record time. Allowing us to pack up our trailer and go.

Rating:

4.0

Good service

Rating:

5.0

Very friendly and helpful staff. Highly recommend to anyone. Great people up there and very positive experience indeed!

Rating:

4.0

The service and easy ability to book online was great. We did order moving blankets and dollies which were not available and were only informed of this on the morning of the move. I could have had access to other dollies but I had declined them since I had rented some. I had not realized that it was only if available and I had assumed they would have them since we were moving on the 7th not the 1st. Other then that everything was great.

Rating:

4.0

the dolly was not the right one, but it was useful anyway. No blankets, though.

Rating:

4.0

Make sure that the furniture dolly is not cracked.

Rating:

1.0

I left the same garbage i got in the truck and i have got 30 extra miles because i have to pickup from outside of my city. But in ottawa after dropping the guy told me ok good to go. But later he charged me for the fuel and for the cleaning as well. I am raising a dispute for my $76 cad dollar. Very poor service

Rating:

2.0

No moving blankets available, I also did not book this location. In the past have used this location and mysteriously been charged to fill whole tanks of gas when I didn’t pick it up full and other random charges like that. All been submitted to U-Haul as complaints that never were addressed at all. So overall, yeah not a great location to me. That’s why I specifically booked elsewhere and I was auto switched to a location tha couldn’t 100% fulfil my order- way to go U-Haul!

Rating:

4.0

Toujours satisfaire les exigences du client. Merci

Rating:

4.0

Everything went well. Employee dealt with was pleasant. Trailer worked well and met requirements. Location has good space. Getting back on the road to go in right direction is a little difficult due to traffic and where location is located. Thanks

Rating:

2.0

I was charged for Gas even though I filled up the gas as it was when I picked up the vehicle.

Rating:

5.0

Gas shouldn’t be on customers side.

Rating:

4.0

The truck needed a wheel alignment I felt unsafe. Driving it.

Rating:

4.0

No comment needed.

Rating:

5.0

Great customer interaction. No waiting and I was on my way within 10 mins.

Rating:

1.0

the guy scammed me with extra insurance charged me extra 37$ for gas and extra day when i was late for about an less hour will be putting a bad google review too, refused to give me original bill, then printed a different one. he tried to put larger insurance number and gas then added the day extra instead.. i drove a total of 9 miles that is it . because i didn't nee to use it after i took it. and was rude and condescending

Rating:

3.0

Store front visibility and access was hard to find and get to. Drove by it twice trying to find it. Good people though

Rating:

5.0

The U-haul service was good. It is the app that was the problem. It kept having start over and over the process. It was not loading properly and get to the next step of my pick-up.

Rating:

5.0

Satisfactorily

Rating:

5.0

Perfect

Rating:

3.0

Add a snow brush to the vehicle and clear snow off beforehand.

Rating:

3.0

Very efficient drop off; staff were available to take vehicle the moment I pulled in!

Rating:

5.0

Everyone was super nice! Thank you!

Rating:

3.0

I had issues with submitting pictures upon drop off

Rating:

5.0

The best in the city.

Rating:

4.0

Very friendly and helpful operators. Thank you for your service.

Rating:

3.0

The back entrance to the lot should be better indicated.

Rating:

5.0

Great service

Rating:

4.0

charged some money after

Rating:

5.0

Great customer service. Highly recommend.

Rating:

2.0

There was no water in the car ,so I found it very difficult driving

Rating:

4.0

Excellent experience. Only issue was that there were no moving blankets available. The staff at the location was excellent and found a couple of spare blankets for me to use.

Rating:

5.0

Excellent experience. The trailer I rented was practically new and in great shape. The team at the U-Haul location was fantastic and knowledgeable. Thank you.

Rating:

3.0

It was as you would expect.

Rating:

5.0

Amazing Service and quality!

Rating:

2.0

Hi, the charge on account incorrect as I did not take $16 coverage as I have a class 2 licence with enhanced employer private insurance. Please refund including tax. Reservation # 11274079 Tank you, Pierre Lecompte