Customer did not leave a comment.
Brian S
Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When returning the trailer, I mentioned that one plastic piece was missing from trailer. Muhammed immediately said he would fix it and apologized for the inconvenience. He created a calm and reassuring environment. Even though this location is farther from my home, I always choose it whenever I need U-Haul because it gives me extra confidence and excellent customer service.
SERKAN SThe van was wobbling when applying break.
ABHIJITH MGreat customer service!
MOHAMED CNot much to improve, the customer service is great and the equipment is always available.
MOHAMED CThe location could use more counter staff to handle the lineup.
Ilan SFriendly and welcoming staff.
WILLIAM CMuch better experience at the drop off location.
Jamie CU-Haul worker banged the trailer into tailgate of my SUV. It left a big dent. He contacted U-Haul and reported the damage but I am still waiting for someone from U-Haul to contact me so I can take the vehicle to body shop to get it fixed.
SHARAT GThe guy who helped me connect was fast and efficient and also friendly. Much appreciated.
DAVID KThe gentleman was very helpful. I don’t know what he could do better
M-MONIQUE CSmall store, parking in the back is tight not a lot of room to get turned around with trucks.
DOUGLAS SNot convenient hours for such a large rental location. Closed at 4 pm. Called their phone number but the phone just went to "number not available". No instructions on how to return after hours. Eventually found out what to do on-line. Store front was closed but it looked pretty dirty inside.
ANDREW SService was quick and to the point. Drop off was easy
STEVEN MHello, The customer service agent was professional and courteous. Overall a very pleasant experience.
RAHEEM KHard to find on google maps, hard to drive on with a big truck pulling a car trailer
AMANDA BThe location was closed before operating hours and i ended up paying extra fee for self drop off. Very frustrating
FAHAD AAgent was very nice and accommodating.
ALAIN LSmall location with a large selection of vehicles to choose from. Good customer service. I rent from this location often and have never had any issues.
EDWARD MN/A as we dropped it off and didn't see any staff or the inside of the location. I had to put answers there to submit the survey.
MICHAEL GLocation was quite far from our original drop off location. Not sure why uhaul had me choose pick up or drop off locations when I didn’t get my choices. There was no one there at the drop off location. And empty and locked office, even though we dropped off during business hours. Just an empty lot with a bunch of U-Haul vehicles and trailers behind an old run down building. We didn’t feel comfortable just leaving it there with no one onsite. Location was shady and eerie. Had to figure out the self-return online process myself. No one to assist.
PATRICIA AI appreciate your good service Thank you so much
SADOCK MAll good
FADL HThe guy managing the location is helpful and respectful. It was a very good experience. I'll definitely be back and will reccomend to others.
ANDREW MThe vehicle was unsafe to drive. Roadside assistance was unavailable, so U-Haul called a tow truck, the tow truck came unprepared, so I had to call u haul a second time to arrange a tow after a long day of moving. I called to share our experience, we were offered a $50 refund. The vehicle was unsafe to drive and I spent an hour calling to get the truck towed after a day of moving. My husband was put at risk with this vehicle and the additional stress of having to arrange two tow trucks was not helpful at $50 felt a bit insulting.
ISAIAH JWe were not informed that the furniture pads had to be folded when dropped off and were charged a $25+tax cleaning fee as a result (drop off was at a different location).
Leonie VExcellent service at check-in .
DAVID BMaintained stuff and perfect location.big inventory when you book it always your stuff ready on time
SERKAN SZero customer service, no interaction, hurt me and didn’t apologize, felt like they had better things to do. Overall never going back to that location.
JANIK PU-Haul has been great at both pick up and drop off U-Haul in Guelph also fabulous ie the lady that installed my hitch in July
Steve UThey send 10 hours of driving to get my truck .lost money and time and effort
YOUSSEF ECustomer service was great!
BRIAN MRepair on drivers side window roll up handle needs a new knob on the end of it which comes off now and makes it difficult to roll up the window Other than that xservice was excellent
GEORGE BIt was quick and easy process. Great service.
ODHESSA GGreat customer service. Will return.
STEVEN HNothing to improve.
ABDOLLAH ANot a very clean yard and outside of the building. Inside was pretty tight for the number of people being served. I guess it works though. Luckily I was in and out without delay at least.
Richard SFront entrance could use a make over. Very unprofessional.
G OFast convenient pick up and drop off
MARK MNothing will rent from there again very good service
CHRISTOPHER BGreat interaction with staff. Got what I asked for, hassle free with extended days added. I dropped the vehicle after it was closed so couldn't say thanks to the staff, please pass it on.
GEORGE VAbove expectations
MAURICE LThe location was fine. The problem was that I reserved a truck in Montreal, for a move from Montreal to Toronto. Late in the day before the scheduled rental, I was emailed to say that there were no trucks in Montreal. This left no time to find an alternative for the previous scheduled move. The only option offered by U-Haul was for me to drive two hours to Ottawa, pick up a truck there and then drive two hours back to Montreal with our personal vehicle and the truck. While I appreciate that the extra mileage was not charged, the fact is that I had to use gas and, more importantly, time to deal with U-Haul’s own problem. This was completely unacceptable and it is very unlikely that I will ever use the company or suggest it to anyone again.
GREGORY VLonger office hours
STEVE TThe air conditioning was not working
JON O