I booked the U-Haul in July in Aylmer, a day before - they called me to tell me that I have to got to 1515 Mervale (40 minutes from the location a day before) and now I am charged 3 days instead of 2 as agreed before because i brought back the truck at 3PM instead of 9 AM. Unbelievable that I had to go 20km further and still get charged 3 days!
Cesar K
Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They pulled away the trailer. Very helpful. 100% happy
JEREMY TBoth experiences here were much better than Coventry location. Would recommend
Kelly BAlways closed. 3pm closed, have to wait for this person to open the doors. Returned truck no one there, no one opens the door. I dont want to do online. I want a person and this location is aweful.
Haley WWhen I got there, my van size and dolly I reserved were not there. We worked to find an alternative solution, but it was annoying that my reservation was not accommodating
Sidney AThe location is terrific, u-haul not so much. I received a call ten minutes prior to my reserved pick up time while on route to pick up my rental. I was informed the truck I reserved would be late as the last customer had informed U-Haul they were running late.
Kelly BI took a video of the trick but it wouldn’t let me upload it is all.
Morgan GKeep up the great work!
Carlo DThe 6X12 trailer that I had reserved was not available which is a U-Haul problem. I had to move so I took a smaller trailer 5X8 trailer and took 2 trips instead of 1 using expensive fuel. When I investigated the $50 compensation if the reserved product is not available I find that since I took a 5X8 I am not eligible. So, I spend more time and money on my move BECAUSE U-Haul did not ensure the reserved trailer was available yet I am ineligible for compensation.
Perry MThe person in the location is amazing, best thing about u-haul
Favour OThe U-Haul app, is in need of attention. The whole experience would be improved, I had 3 instances of online chats because of the app. I appreciate the after hours support, which enabled to me to get the move done, but the app should a serious area for approvement. The location and team there is excellent.
MATTHEWRAPOSO CHonestly there isn’t any comments for improvement. I had such a great experience with the U-Haul location on Merivale! Everyone was so incredibly kind, friendly, and helpful from start to finish. Moving is already stressful enough, but the staff made the whole process so easy and pleasant. They were welcoming, patient, and genuinely seemed to care about making sure everything went smoothly. I really appreciate the amazing customer service and would absolutely recommend this location to anyone needing a U-Haul. Thank you so much for making a stressful moving day a little easier!
Ashley CThe cargo van had faulty fuel gauge, I ended up filling a lot more (almost $35 more) fuel than I had to, while returning the van.
Miraj GLast minute request quickly process.
Mario LReasons why I would recommend my friend to search for different locations was- 1. No support via contacting store- had phone went to busy even after trying to contact store multiple times. 2. No sure No support on line ups even after 5-6 people waiting and still the store rep was speaking in his own language for 20 mins laughing and speaking loud- with getting feeling of not helping customer fast. Due to which could do much task which given time. Wasted my 30 valuable minutes and paid the same charges I had to with just had one trip done and very few luggage and furniture dropped to my new location. Too expensive for the the time I borrowed due to store owner’s fault.
Parth SCustomer service with Mel was superior.
Heather CI replaced the gas I used; $25.00. The truck on pick-up was not perfectly clean?
gordon dVery friendly, helpful and accommodating staff. They were a pleasure to work with.
Andrew KBecause the quality of the presentation sold to customers is not the same in reality. I am really surprised by this service. I would never recommend this company to anyone.
vanessa dEasy, convenient and hassle feee
Aaron GThe small cube van ac was not working.
james hIt was easy to reserve online and picking up the vehicle was quick. The truck was in excellent condition. No issues at all.
Gregory BA/C is broken, disaster for 500 miles drive under sun
Mikhail KAfter we picked up the truck we realized how dirty it was. The inside of the cab had rotting fruit and a Monster Energy can behind the seats. When we got to our storage to start loading we realized the truck bed was dirty and the mom's attic had something spilled all over it.
Sarah CThis location is convenient, its the major reason we go there. The vehicle we picked up had issues, best to speak with the driver Mitchel on those details. And, we have never had to pay a "reserved" amount when renting - we have been these past few rentals. Its ridiculus.
Alexander MLack of professionalism. Bad dispatched customer service. Will not be using Uhaul when moving out of the storage unit.
Joan HSignage on road could be better. Almost drove by the location.
Alan JEasy check in, check out!
Jerome QTurn light (left) didn’t work, when advised worker at the location, he got mad and said it’s not right and it’s working when it’s clearly not, refused to come and check it
Anna BI had an awful experience! Where I booked the truck didn't offer the service anymore. I was just thankful I checked the day before, had to be on the phone for at least an hour to try and figure out where I could now find a truck at the last minute. Finally found one but it was 10' rather than 15' so we had to make more trips.
Nancy RBery easy going people at counter, quick reservation and i got what a reserved! The price was clear no surprises! Thanks
zahir dGood
raoof aMgr. pleasant & couteous; I returned vehicle Clean & with proper amount of gas?
gordon dRecrutez vous des chauffeurs qui peuvent conduire pour des clients qui en ont besoin ?
sylvain bThey should mention that a link to a website for uploading pictures will be sent right away upon check-in. I didn't notice the text until the link had expired.
Heather SOut of all the U-haul places i have rented from this is the best.
Kirk MAmazing service, organised
ABDELKEBIR BAll perfect
RODOLPHE L100/100 🍾thanks guys
Rossy BWas stellar and the guy at the shop was great! I would rent from there again and recommend them to anyone who needed a truck for the day.
Scott RThe whole point of making a reservation is so that the item you want is available at a specific location. When we received the confirmation call the day before we were told we need to drive to the other side of town to pick up a trailer. Why accept a reservation when you do not guarantee that item will actually be available? This makes no sense.
Timothy MService excellent
Natanael FExcellent service.
christina cWhen I arrived at the drop-off location, I was told very little other than to just leave it in their back parking lot, not overly helpful. Overall, a very disappointing experience with UHaul overall.
Steve WIt would be helpful to know to bring a lock for the truck back or to supply one with the truck rental.
Christine HNothing, walked in rented, did my move- returned the vehicle. All good
john s