Great service always
ABDELKEBIR B
Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
fast friendly staff
kal tFriendly staff and great service. Thanks
HYUNG SI hired a moving service through U-Haul. I paid for two people. Only one showed up. He had never worked for them before. He was great, but I paid for two people to help not one so I had to help out - essentially filling in for the other employee.
SCOTT MI've used this location many times. Always friendly service and trucks are in good condition.
PASI NPaper work indicated the vehicle was 7/8 full at time of rental. Vehicle was driven 124 kilometres and $40.00 of gas was topped up to bring the tank up to FULL. This location marked the vehicle as having only 3/4 tank and charged an additional $26.69 Fuel Charge for 16 Litres of fuel. Where did they put the Fuel if the tank was already full. They did not come out to the vehicle to verify its condition or Fuel status upon return. I recommend using an alternative location as this one is not transparent in their actions. Vehicle had over 86,000 miles and ran rough.
NORMAN HFriendly/approachable
GEORGE VVery good service
CATHERINE LVery helpful and professional service
CATHERINE LI have used this location at least 3 times. The check in person is extremely polite, personable and knowledgeable.
LAURA BQuick efficient check in and truck return was appreciated.
Paul MI like
SADOCK MGreat service. Seamless transaction.
DOUGLAS AGreat customer servi, great advantages when you become a customer.
MARC EBest u haul location ever
SERKAN SStaff friendly but a difficult location to access.
Goodwin GYou guys are the best!
SAID AVery happy thank you.
RACHEL HI filled it more than required and was charged a refilling fee.
PAUL CNothing! You guys have it all. Very friendly and very fast service.
ERIC BSuch a wonderful and kind people working there. I worked with them several times they are awesome.
SEYED MOne minor problem, the drivers side mirror often retracted on the highway. I had to apply duck tape to stabilize it.
JOHN FGreat serive!! Thanks
HYUNG SThe location closed early on Sunday at 5:00pm as posted. So I planned to return my trailer in the morning when it was supposed to open at 8:00am. But when I got there, the location was closed with a note that it would be opening at 10:00am. I had to work, so left it in the parking lot and checked it in online. The online service was great, but there was no one there to give me a receipt to confirm the trailer was not damaged. Even when I picked up the trailer, I did not receive a paper contract copy. The instructions on the web app for checking said to drop the contract copy in the key drop off if the locations was closed. The human element was lacking at the location - no contract copy and no notice of the changing hours and drop off procedures.
DOUGLAS KAm extra staff member would have been great since there were 10 people waiting in line, and this location has an extremely small entryway. The team was great and they helped us install the trailer. Thank you!
RYAN OCourteous attendant and fast service, very large inventory
JOSE AVery smooth and efficient process for renting a good truck.
MICHAEL PExcellent service
YOUSEF GA little awkward online check-in/out process, but otherwise everything seemed to go as planned.
Steven RThey are always good
Serkan SLower your charges. It was way too expensive for a one day rental.
TIMOTHY BAmazing service, the gentleman at the counter was very professional and kind and very helpful.
ZUBAIR Wall good Great U-Haul service as always!
Brian SEasy transaction and plenty of trucks to choose from.
RAFAEL GAll good.
Fortunato BKeep doing what you’re doing.
Troy HEverything was great.
GERARDO MThank you so much for all
ALI ENothing to suggest as it was fast, friendly and efficient. Carry on!
TAMMY DExcellent customer service, fast pickup and drop off. Have used this location several times.
JAMES Dcustomer service was spot on. It's a no frills location, but the staff couldn't of been friendlier and helpful. If I'm in Ottawa and need another U-hall then 1515 Merivale is my go to :) Thanks again guys!
IAN LBack shutter lock was not working. Nearly ended up in an accident.
ANIES Ssuper helpful staff :)
KATHRYN LTrès bon accueil et service
AZZEDDINE TCustomer service was great. The whole experience was quick and efficient. The only thing that I noticed were the ratchet straps on the car hauler I used needed to be lubed. Other than that I am very happy!
LAURENCE FThe gentleman running the desk was very efficient and friendly, will definitely recommend this location to anyone I know requiring uhaul services in future.
TARA MService was excellent!
SCOTT Hthumbs up
DARREN RService was excellent and staff very welcoming and very helpful. Registering and pickup was done efficiently and in a very timely manner.
NICOLE VThank you for the advice
ZAKARIE AFast great service. Easy check in and out
SIMONE PThe truck was almost empty when I picked it up. The checkout process took far too long, requiring me to go to the front, then the back to get the truck number, and then back to the front again. The estimated cost was $69, but my final bill came to $491, plus $110 for gas. The app didn’t work, and the pictures I took wouldn’t upload. The engine also over-revved going downhill. Overall, I feel I was charged far too much. My overall experience was terrible.
Patrick S