Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)

532 reviews

1515 Merivale Rd   Ottawa, ON K2G3J3

(613) 317-1871

Location Hours

  • Mon: 8 am - 3 pm
  • Tue-Thur: 8 am - 4 pm
  • Fri-Sun: 8 am - 5 pm
Special Operating Hours
  • 9/29/2022: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(613) 317-1871

1515 Merivale Rd
Ottawa, ON K2G3J3

Services at this Location:

Location Hours

  • Mon: 8 am - 3 pm
  • Tue-Thur: 8 am - 4 pm
  • Fri-Sun: 8 am - 5 pm
Special Operating Hours
  • 9/29/2022: 8:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I rented an open trailer that was not cleaned out by the previous renter as it had dry-wall debris throughout the bed of the trailer. I can understand the leaves that had fallen from the trees above but the trailer should have been swept before then.

nazaReno G. 
Rating:
1.0

I rented a truck for well under 24 hours from a dedicated uhaul facility not a third party, disputed the initial charge of ~180$ was supposed to receive a call to go over the issue never got the call, checked my credit card the proper charge of ~128$ was paid a few days later. About a month has gone by and for some reason your company just stole another ~150$ from my credit card, I will be calling when I'm done work and have time and if the issue is not resolved immediately I will contact the police and my bank in regards to the misuse of my credit card information. I'm not someone that's rented a uhaul once or twice I have been renting them for myself/friends/family for 10 years yet things like this happed every single time. This company is ridiculous and acts like they have a monopoly on the industry when in fact every other company offering the same provides much better quality of customer service

Alain G. 
Rating:
1.0

Customer did not leave a comment.

Hamza B. 
Rating:
1.0

You overcharged me. Have t called or emailed back.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD S. 
Rating:
5.0

Customer service is very straight forward. Very easy to deal with. I would recommend this location to a friend for sure.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
3.0

I needed a truck to use for a D class road test so I rented the 26 ft Uhaul truck as it says on the website that its GVWR is 25999 lbs which is perfect for what I need. HOWEVER, in actuality the GVWR on the truck I rented was only 22000 lbs, so I automatically failed my road test as it did not meet the weight requirements. I'm not sure how you can have such a MASSIVE disparity (4000 lbs off) from what you display on your website to what the real weight rating is. Not to mention this could be extremely hazardous to other renters requiring a vehicle to move big heavy stuff. Overall I feel like I was scammed.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Herb D. 
Rating:
5.0

Customer did not leave a comment.

Alexis V. 
Rating:
4.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Very good service… and helpful.

Harry S. 
Rating:
5.0

This location saved my butt after another location (Gatineau, hull) cancelled my reservation with not so much as an email. I went to check the address and found it was cancelled. They never picked up the phone or let me know what happened. Thankfully this location was open and able to help.

Haley A. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Arnold M. 
Rating:
5.0

Easy pick up and drop off.

ALVARO S. 
Rating:
4.0

The van was quite dirty inside and outside. I have pictures to show upon request.

Marcelo F. 
Rating:
5.0

Great drop off facility. I will choose it for my next rental.

Mark M. 
Rating:
5.0

Owner was very helpful and accomodating.

James J. 
Rating:
5.0

Great service and the Uhaul location where I picked up was very friendly and helpful. Thank you.

Jason S. 
Rating:
5.0

It would be nice if pricing by the hour could be used after a 24 hr period. I appreciated the convenience, however, of just dropping the trailer off and driving away without checking in with the staff inside. 2nd time using this location and will be back.

Brad P. 
Rating:
4.0

Customer did not leave a comment.

Lisa L. 
Rating:
3.0

Overcharge fuel

WEI L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

This was fine but it would have been much better to be able to drop off the van at my chosen location which is much nearer to my destination, this way I had to pay for transpo back instead of being able to walk. That would have made the experience much better honestly!

Shannon H. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

The system was down however the gentleman was able to complete the work up

GERARDE R. 
Rating:
5.0

I missed a clear U- Haul sign indicating the entrance. Service and support were excellent.

Rainer B. 
Rating:
5.0

n/a

donald B. 
Rating:
5.0

Truck clean, Deeler friendly

ABDELKEBIR B. 
Rating:
5.0

Fast, efficient, kind, easy.

Phil G. 
Rating:
4.0

Friendly customer service, clean large moving truck at a good price. However, the initial fuel gauge level they indicated on the contract was too high by probably 20L. If I hadn't noticed this, I would have had to pay for 20L of extra fuel that I didn't use. Be careful when reviewing your contract.

Angela D. 
Rating:
5.0

Very good service

MOHAMAD S. 
Rating:
5.0

Customer did not leave a comment.

Devin H. 
Rating:
3.0

Lack of signage : there is a very small UHaul sign on the entrance door to the shop, but there are no large signs in front of the building or near Merivale Road. Since the trailers and trucks are hidden in the back of the building, this makes it harder to find. This being said, the service was great.

Vincent V. 
Rating:
3.0

Have all equipment available. I had booked two dolly's and they were not at the location. I was told to get them at the location where I was dropping off the vehicle but they were not there. In fact we were met with rudeness and contempt.

Julie G. 
Rating:
5.0

Super quick, super simple, super everything.

ROBERSON C. 
Rating:
5.0

My last rental was on a very busy weekend for rentals and the truck was there and ready on time for me. Service is friendly and efficient. It was easy to pick up and bring back the truck with minimum hassle. Will rent again from this location.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

It took me 5 minutes to get in and out with a truck, great service, and good condition vehicles

Fadi C. 
Rating:
3.0

There were a lot of flies at that location. Not sure why. Service was good and professional.

Ilan B. 
Rating:
5.0

Customer did not leave a comment.

WEI L. 
Rating:
3.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Friendly service man in the office.

Andriy S. 
Rating:
5.0

Customer did not leave a comment.

DARREL Z. 
Rating:
5.0

Went smoothly. The guy at the counter was great and very friendly. Was a very easy rental. Thanks 👍

Wayne E. 
Rating:
5.0

Keep up the excellent job

mojtaba N. 
Rating:
4.0

The people at the site were top notch. I will go back for sure

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

hugh M. 
Rating:
5.0

I would recommend to have the equipment ready to use.

Rafael M. 
Rating:
5.0

I had great service, thank you very much.

James S. 
Rating:
5.0

Customer did not leave a comment.

Sachinbhai P. 
Rating:
5.0

there was a mouse in the truck

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

Murray T. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

I had to wait 20 minutes even though I had already checked in. On returning the car trailer that I rented last night, there was not enough room to back the trailer in because other trailers had been placed so as to take up too much room. I suggest that the parking lot be organized more often.

Dominic M. 
Rating:
4.0

Customer did not leave a comment.

JulieAnne B. 
Rating:
5.0

Customer did not leave a comment.

Karam F. 
Rating:
5.0

Customer did not leave a comment.

Joanne T. 
Rating:
2.0

1) Asked them to clean the vehicle. 2) I received the vehicle at 9:30 am but they entered it as 8:30 am and charged me for an extra hour 3) I booked a dolly with the van, they charged for it, but a dolly was not in the van. 4) I believed that the are dishonest. I will never recommend their service to my friends

Nimal R. 
Rating:
5.0

Customer did not leave a comment.

Rabi S. 
Rating:
4.0

The Agent needs assistance, especially over the weekends, when the location gets very busy.

Richard A. 
Rating:
1.0

I was handed over vehicle with false fuel data so owner expected me to fuel the vehicle that he thought was filled up yet that was not the case so I took pictures of fuel gauge reading before and after using the truck..I could not discussed data descrapancy with owner as location was closing when the truck was picked up...by the time I go and complain to owner the location was closed for the day... I should have my refund.

Tejashkumar P. 
Rating:
4.0

Efficient web booking, pick up snd drop off. Excellent inventory at the Merivale location. Your website showed availability for a tow dolly at the Queensview location and also at Prince of Wales / Fisher but neither was true. Quite the runaround for me.

Adam M. 
Rating:
5.0

Great service

atef A. 
Rating:
5.0

Customer did not leave a comment.

Tatsuhiro K. 
Rating:
5.0

The Van was great it was useful and had it's purpose.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Elia B. 
Rating:
5.0

Great team

Sherif E. 
Rating:
3.0

Improve the truck share 24/7 so that it actually works. I booked to use the truck share 24/7 to pick up then I wasn't able to do so at the South Keys tires and breaks location and was left finding an alternative. I am extremely unsatisfied.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Drop off process was fantastic and convenient

richard S. 
Rating:
5.0

Car can be a little cleaner.

Mona E. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

All great !!

Carmen I. 
Rating:
5.0

Customer did not leave a comment.

AjayPaul S. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

All good . Your trailers are amazingly built. Wish I could buy one .

Normand P. 
Rating:
5.0

Clients are expected to walk around the outside of the building (strip mall) to the equipment parking area in order to find the equipment they rented. Improve access to a corridor from store front to and from the rental equipment in the back parking area. Such a corridor could be used to display moving supply products or photos.

charles J. 
Rating:
5.0

We had originally booked a van from moonlight event rental and took an Uber there. The location was closed and no vans to be seen. Contacted the location and they did book us at another location. Took an Uber to u-haul at 1749 bank street. There were other customers who told us they had booked a truck in advance but the location seemed to be closed although they were supposed to open at 10am. At this point it was 10:15. Both me and my husband and the two other customers tried to reach u-haul customer service which was useless. Ended up getting a ride with the other customers to the third location where we did get a van. At this point we were running late two hours with a hotel check out and pick up times for furniture. We had to contact hotel and different vendors to organize the day. In addition to this we also had to take an Uber back after returning the car as the location we finally got a van from was far. This experience was absolutely awful! How can this happen? We expect a full refund for all the Uber rides and the extra kilometers on the Uhaul van. We chose a different location for a reason. It's appalling that this would happen. Please let me know what to do for said refunds. This additional review has nothing to with merivale convenience moving suppliers who were very accommodating and made this horrible experience with moonlight event rental and 1749 bank street locations somewhat palatable. Moonlight event rental stopped answering my phone calls after they had failed to book us another rental. The location should not be operational. It was appalling. Moving is stressful already but this was off the charts. I will avoid uhaul in the future and tell everyone not to bother as the service is extremely unrealiable. The Customer service at uhaul was really at the core of the issue and not helpful at all.

Satu P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

I had ordered furniture pads, but none were available. It would have been nice if there was a note on the website that said this equipment can't be guaranteed at non-U-Haul locations. Not the fault of the location ... Staff were great about it, but I would have brought blankets had I known.

Bonnie R. 
Rating:
5.0

Like any UHAUL show up before your suggested pick up time as getting underway could take a while. Staff at this location are extremely polite and helpful, but if you are not super comfy driving either a big truck or trailer...Merrivale can be scary to turn on. Would recommend this location 100%!!

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
3.0

If it's possible to have more people working at peak times to cut down on the wait time to be served

Peter M. 
Rating:
5.0

Customer did not leave a comment.

MARILYN M. 
Rating:
5.0

Customer did not leave a comment.

KyungWook K. 
Rating:
4.0

Customer did not leave a comment.

Marcel B. 
Rating:
5.0

Friendly and courteous.

Omar Z. 
Rating:
3.0

The dolly trailer was well maintained but the hold down straps were old and frayed and should be replaced.

Rodney U. 
Rating:
3.0

average is not bad. it met expectations, and that's all I need.

Gareth C. 
Rating:
5.0

Location gets 5 stars. Computer and reservation system gets a -5. It took me 2 hours to get my confirmation through the system to rent a trailer putting myself, the man working at the location , and numerous customers through hell.

david S. 
Rating:
4.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

Best management and equipment. Thanks U haul

Habtegebriel D. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
2.0

Customer did not leave a comment.

adetola K. 
Rating:
5.0

Everything was great! Would rent from here again for sure

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
4.0

Friendly service. Great truck-return app.

Thomas H. 
Rating:
4.0

Le seul bémol: la facturation. La taxe n'était pas calculée au moment de la location, sur le site internet. Sur place, le montant est passé de 231$ à 261$.

Hlne T. 
No reviews have been submitted for this location.

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