the Trailer I rented had a very imbalanced wheel/axle, I towed this trailer to Chilliwack empty to retrieve a car and elected to not use the trailer due to the vibration. returning/exchanging it was a nightmare of hours on hold!! I drove 11hours and towed NOTHING retuning home empty because no other trailers were available. I was still charged for this rental and i still need to get this vehicle towed somehow from Chilliwack to Revelstoke BC
DARRELL C
Customer Reviews for Merritt Machine Works
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When renting one way ensure that the location have trucks
FRANCO PRecommend
OLEKSII YNorma’s customer service is top notch. She is the reason I chose to rent a Uhaul for moving
Linda DCannot think of anything.
GERRIT VI didnt like how i had to drive from Surrey BC to Merrit BC to pick up the truck. I found out once in Merrit that another person had to drive from Merrit BC to Mission BC to pick up their truck. There has to be a better process where i can book a particular size truck and get notified when it is in my area.
COLIN MEven though closed on weekends, provides available yard fhours or ease of drop off and no worries
PAULA-ANNE CThe website for contact less pick up was difficult and took over an hour to navigate. I didn’t het cear instructions about the lock box being ON the truck. I may have missed something but I was pretty frustrated with the app by this point.
Linda MNone
MICHAEL SUHAUL IS HORRIBLE
MICHELLE SLovely lady was very helpful, really easy for me to park the trailer. Great experience
Heather ABetter signage on the road, so that someone from out of town can locate the business. A small sign on the outside of the building to indicate which company handles the U-Haul truck bookings. The owner of the business was knowledgeable in regards to the operation of the vehicle, which was a great help considering the steep highway grades encountered during the trip. He was also informative regarding the allotted rental period of the vehicle, which resulted in an alteration to my original plans, but in the end, this option worked out better for me. The truck was received in good condition, and had plenty of power to spare. Overall, I was satisfied with my U-Haul experience, and had no issues on the trip.
Barry MThe location had a drop box for the key - we didn't talk to anyone but we wanted to let them know the truck is leaking oil pretty badly.
MIRANDA CI ordered a 20ft a week in advance.. didn’t get a call that they switched me to a 10ft. Show up and that’s what they had for me. Had to make more runs than expected due to this.
Christeena CFor a small town, it's pretty good. Excellent and knowledgeable staff.
Patrick FExcellent service from Norma.
FRANK RI wrote a long piece about my experience. You cannot be bothered to phone as I was promised you would and when I write a review I get some auto response asking me to rate you. Your customer service is sadly lacking and it will continue unless you show an ounce of initiative to care and do something about it
laurie eCheck the trailers for leaks. My trailer leaked and most of my furniture got wet
Chase MWhen you order a truck from a location to pick up you should confirm right at that time. Getting a phone call the day before and having the truck pick up 3 hours away is very difficult.My pick up was Cashe Creek and was told I would have to pick up in 110 Mile House you did find one in Merritt which help
Mike MDrop off was easy.
Lila SPat went above and beyond to help me out and make sure everything was working well. I had originally booked a slightly smaller trailer and after I told him what it was for, he recommended a 5x8. Thank goodness he suggested it because we definitely needed it. I originally booked through Kamloops and they didn’t have a trailer and were going to have me pick one up in Salmon Arm which would have added 3 extra hours to my trip. I phoned Pat and he came in on Saturday to help me. He truly is the best representative for UHaul. I highly recommend him and his customer service was excellent. I can’t say enough about Pat and how he saved the day for my move.
Suzanne FQuick and easy
Renee GI reserved a trailer in Kamloops a week earlier and had to pick up a trailer in Merritt. It cost more than I was quoted and I had to tow an empty trailer longer than I had planned, and had to pick it up a day early. The entire Uhaul online reservation was terrible. The Merritt location was great to work with. Funny how I can’t rate the reservation experience. That’s a zero star rating.
Mark FVery friendly and helpful
Timothy VI would recommend this location to anyone. Would I recommend U-Haul as a company to use to move. Absolutely not. We had reserved a truck and the day before we were told that it was no longer available and that we would have to drive to Kelowna to now pick up a truck. Well considering we live in Merritt currently and were moving to Kelowna that would be silly especially since you pay for km's. We had movers ready for our reservation time and then I had to pay them not only for the time i had slotted but then again for the next morning as that is when we could get another truck (larger then the original truck that we ordered) and then we had to rush it back as well. We originally had a truck reserved for Thursday at 1:30 and were to bring it back on the Saturday but because of the screw up we had only had one day to move. That was load it up and then unload it and have the truck back to Merritt. on the same day. I would consider yourself lucky to have such great people working the Merritt location, as they were so great about everything. I would never recommend U-haul to others
Andre MAll good
Veronica MVery nice people. Definitely recommend this place.
Rocky Pstaff are good and friendly
ROBERT SNothing
David GDrop-off box was difficult to find
Gary MI rent the trailer in Surrey and wish to drop off in Merritt. This location gate in merritt closed on weekends and holiday. I had to leave the trailer in the street worried if the trailer may get stolen. I don't know what's happening with the trailer yet. Not a good feeling
Tuong LMade me grab a taxi for $500 dollars from Surrey to Merritt and I was told about this around 7PM. Worse service ever.
Matias CQuick and easy drop off
James LThe staff are really helpful but it would be really great if this location was open on Saturdays when most people move things. Getting there before 4:30 on a Friday is difficult.
Barbara MNothing.... Aways awesome 🤗
Bruce WWe returned the unit three days early but didn’t get a refund on the $15 per day insurance or the fact that they could rent it out to someone else for those three days
LOUIS BI was told the day before that there would be a furniture dolly and blankets in the truck when arrived Depot was closed did self check in to find neither were there
GEORGE TEverything was good, everything about the trailer was explained. Good experience.
Derick EAwesome customer service provided by Norma in Merritt location. Big thanks to her.
Sandeep GPersonal was very friendly and helpful
Bruce BNo one was there, it was just a drop off.
mike hAbsolutely Nothing🤗 Customer service is Always Awesome this is now the 3rd or 4th time we have rented from this location.
Bruce WThe tow dolly for my jeep wasn’t at this location when we went to pick up moving truck so we had to go all the way to Kamloops and then back to Lillooet to move. The lady was nice and we got a discount on the extra miles but it put stress on the move and too and made us late. Part of life just saying.
Samantha CI do recommend this location to others
ROBERT S