Customer Reviews for Merritt Machine Works

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Merritt Machine Works

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Troy S. on

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I was very impressed with the drop off location. The staff was very understanding and helpful. I give 10 great stars for the drop off. It was a very stressful move as we moved on the long weekend. Very very impressed. They recognized that we had cleaned out the truck and were very happy with us as well.

Marcus O. on

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COLE B. on

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Good

Shane R. on

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Christine B. on

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Angad B. on

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The customer support on phone is the worst you guys have. I talked to a supervisor on duty and she could not assist me in where I should park the u haul as I was having trouble finding a spot to park. She did not know I could just park outside as there was a drop box outside the gates. She said I will have to come back in morning from Vancouver to merrit to park and I’ll have to pay for the miles too.

Errol V. on

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jack H. on

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This location is hard to find.

Kathy J. on

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The man was so helpful and very nice. We did not realize we got there and delayed his lunch hour, until we were finished with the paper work and were going out to the truck.. we felt pretty awful about that, but he said nothing and was very nice to us....

dana D. on

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The only problem I had was that I reserved a 26ft truck and when I went to pick it up it was gone. It was rented to someone out of Hope BC and I was stuck with a much smaller truck that required more trips to move. The agent was very apologetic but I was not happy. If someone reserves a specific size truck then U-Haul should honor that or the rental should be free.

gordon S. on

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john R. on

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josef W. on

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When I dropped the truck off, the person was on lunch break and the office was closed. I called them to confirm they received the truck and that everything was in order and the person was very friendly and professional on the phone. I can't comment on the above questions since I was not able to enter the building.

Philip W. on

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Kevin K. on

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Give a bit more KM's for the renter. I owed about $1.80 (ish) because I was 3km over the allotted mileage. As long as the renter doesnt rat-bag the truck, and pays for the fuel, overages shouldnt really be a thing

Sharon M. on

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Bill E. on

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One tail/signal light was burned out and they told me oh it will be fine and never fixed it

Mitchell W. on

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Lonnie N. on

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RAYMOND W. on

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JASON S. on

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David M. on

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al B. on

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keep going

Jonathan H. on

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Jonathan H. on

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Darcy C. on

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Linda E. on

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I am glad that I had someone with me who could help with the techno way of doing things. thank you

Lorne T. on

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Darrell A. on

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John M. on

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