Everything was fine. Pat, the Uhaul rep at the pick up location was pleasant and helpful.RODNEY C.
Customer Reviews for Merritt Machine Works
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD S.
Nothing. It's all goodBRYAN G.
Customer did not leave a comment.ROBERT S.
Very helpful and gladly hooked up the trailer to the truck. I really appreciate their help in getting my supplies too.SHAWN A.
Customer did not leave a comment.James S.
Customer did not leave a comment.Jennifer P.
I was charged for 9 litres of fuel. That is absurdKenneth S.
Customer did not leave a comment.GERALD A.
I booked my uhaul trailer in Kelowna 2 weeks before my move out date. When I checked in, I was notified that my trailer will not be in my for booked date and I will have to drive to Merritt to pick up my trailer, which is a 3 hour round trip. This was very frustrating due too the lost of 3 hours of my moving day, the extra money spent on gas and I felt like I was doing their job transporting the trailer. It took me 2 additional hours just to pay and pick up my trailer. I left Kelowna at 7am and got back to my home at 12, I lost 5 hours on my move out day just to get a trailer that should of taken 30 minutes. I understand things don't always go as planned but I thought hey maybe I would be compensated for my time to drive and pick up the tailer. I talked to a representative that seemed very annoyed that I would even think that uhaul should help me, he said they would give me 30 - 40 bucks off my bill which does not cover my gas or the 5 hours of my life gone in a very stressful situation, which also costed me a financial penalty at my property I was moving out from. The trailer I received had the right break/turn signal out.MATHEW B.
Customer did not leave a comment.WARREN S.
Customer did not leave a comment.Claude T.
Customer did not leave a comment.GERALD S.
Rented a 26' truck at 3PM on June 29th, returned at 10AM on June 30th, 5 hours early, the following day, no issues. Picked up a 5x8 trailer for 24 hours on June 30th (this contract) to finish up, paid for the 24 hour rental period + $30 deposit and all insurances. Lady at the desk told me it would be ok to bring back a few hours late the next day because of the holiday (Canada Day). Brought it back a few hours late the next day, U-Haul emails me saying it was due back at 5pm on the SAME DAY I rented it (June 30th), a mere 6 HOURS after I picked it up, and that they were charging me THREE FULL RENTAL PERIODS. I get if you guys want to bottom-feed for the few late hours and keep my deposit for an extta day, even though your rep LIED & said it would be ok to bring back a few hours late, but charging 3 entire days for a few hours late is just stealing, plain and simple. U-Haul will never get my business again. I hope that's worth the 38 bucks you stole. Pathetic.SCOTT B.
Customer did not leave a comment.ALLAN R.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.BRYAN G.
We had no instruction where to leave the trailer as the gates were locked so we left it outside the gate which we were worried it could be stolen. We tried calling but could only leave a message with no return call. Location would have been great if we could get into the parking area and felt comfortable with the drop off location.SANDI K.
Great people. Professional. Quick/efficient/respectful.WILLIAM S.
Customer did not leave a comment.ROBERT S.
Nothing! We had an efficient and friendly experience! Will be coming back for sure. Thumbs up!HENRY V.
Best service ! People went well above and beyond. Thank you!JOHN G.
All was good and quickALEXANDER B.
Totally above and beyond experience. Doing an excellent job in customer service. Keep up the Good work!LAVERNE L.
Used this location on 2 occasions and been very happy with service. Super friendly staff and would use them again. Highly recommend.Kevin D.
Customer did not leave a comment.Henry V.
Good experience nice people thanksSlav R.
Customer did not leave a comment.John C.
Customer did not leave a comment.JAMES K.
Actual physical location for pick up very helpful and friendly. On line issues registering my information.KEVIN D.
Customer did not leave a comment.GREGORY H.
Thank you Norma for all the help fixing my account.Corey C.
It was a online pick up and the uhaul web site was very difficult to use, things would not load properly on my phone and the location part made it difficult. The people I talked to on the phone were all very helpful but there were way to many steps to pick up and drop off the van online.Michael R.
Thank you! Merry Christmas!jolene G.
Have a way to verify gas levelRichard H.
The process was simple and I was on my way in minutes.Reindert J.
Customer did not leave a comment.Keith O.
Lady was amazing, so friendly so helpful, so kind . Definitely made more the last location that almost got us arrested for stealing our rented uhaulGenelle J.
Customer did not leave a comment.Stephaine K.
Customer did not leave a comment.carol M.
It was good for me I can say to much. One thing I would suggest is when selling the mattress bags either get bigger bags or let people know they are for a standard size Jung Queen Diuble or twin. If you have a pillow top or something like that that these bags will not fit anything but standard plain Jane. It is not a one size fits allStephanie-Dawn D.
I was told that if I paid for extra Km's upfront, the unused amount would be refunded. When I dropped off the truck I was not refunded for the unused km's. I suggest you provide the refund as promised in the next two business days, after which interest will begin accruing at a 20% interest rate.Ryan B.
Customer did not leave a comment.Karen S.
I made a reservation a week in advance and I did not get a call till the day before that the equipment wasn't going to be at the chosen pick up point. I was told I would have to travel 2 hrs out of my way to get the equipment. I would recommend an attempt be made to get the equipment transfered to requested location and 'if not' - call and let the customer know with more advanced warning than the day before.Dave G.
Everything went smoothlyDeanne E.
Continue your friendly and honest services thank youChad M.
Great customer service. Thanks!Terry W.
The only thing that I thought was ridiculous was having to go to out of town to pickup the truck at my exspenceBrenda D.
The representative was friendly at the local location; however, your equipment is unsafe! Two tires on this vehicle were unsafe, 1 blew. If maintenance was being done on your vehicles, we wouldn't have had this issue and put the lives of people at risk. We have pictures of the tires that prove the shape that they were in. We traveled apprx 350km. Also, when calling in for roadside assistance, we are a customer in Canada, we go by Kilometres...not up to me to do the conversion into miles. I will not be renting a vehicle from you in the future.Derlanda H.
Excellent rental experience.Richard S.
I used the app to complete my rental as the location was closed. The online process was very easy to complete, very good experience with the app.Doug P.
Customer did not leave a comment.bill T.
Service was greatVikki H.
Customer did not leave a comment.Frank H.
No comment !Darcy G.
Pat went a bit beyond the call of duty to help me out. Great service!Michael B.
Customer did not leave a comment.Joyce F.
Customer did not leave a comment.Richard S.
The service we received at the Merritt Uhaul was exceptional. Thanks for all your hard work.MLP D.
Staff was polite and helpful in everyway. There is not much to improve upon here.Richard G.
Customer did not leave a comment.Murray M.
Customer did not leave a comment.judi W.
Customer did not leave a comment.Sonya Z.
The lady at the desk was very helpful and friendly. I would highly recommend her and your outlet.Michael H.
Excellent service, everything was perfect.Chris J.
We were very happy with the degree of accommodation supplied by the agent in Merritt. He could not have been more helpful in finding a solution for our difficult situation after the engine went out of our car so far from home. The only thing that could have made things better would have been if the van was supplied with tire chains. Driving 2-300 miles on glare ice on mountain roads with the weight of the trailer behind the empty van, was not exactly relaxing. However, we got home safely and gratefully. Thank you all again.Larry M.
I'm not impressed that by returning the truck early, we were not offered a refund. Not good customer service :(linda M.
Seemed to redo application process when picking.up the rental. If someone were in a time.sensitive/ or.just.impatient with having to duplicate, you could see.some getting annoyed. Equipment and.price was very good. Pat showed all the features of equipment.for someone who had never.used.one before, thanx. Good experience overall.Glen S.
good serviceHarold H.
I was unable to figure out how to change the drop off location online when I made my reservation. I thought I could make the change when I picked up the uhaul. The uhaul rep in Savona was unable to figure out how to change the drop off and told me to call a 1-800 number. I called and they were unable to resolve so I was charged triple the original quote. Very disappointed and frustrated.margaret H.
Customer did not leave a comment.Kyle M.
Nice people there and they are honestmoses E.
Thank you Norma! You go above and beyond to help us get the vehicle we need every time.MLP D.
I was very impressed with the drop off location. The staff was very understanding and helpful. I give 10 great stars for the drop off. It was a very stressful move as we moved on the long weekend. Very very impressed. They recognized that we had cleaned out the truck and were very happy with us as well.Troy S.
Customer did not leave a comment.Marcus O.
Customer did not leave a comment.Shane R.
Customer did not leave a comment.Christine B.
The customer support on phone is the worst you guys have. I talked to a supervisor on duty and she could not assist me in where I should park the u haul as I was having trouble finding a spot to park. She did not know I could just park outside as there was a drop box outside the gates. She said I will have to come back in morning from Vancouver to merrit to park and I'll have to pay for the miles too.Angad B.
Customer did not leave a comment.Errol V.
This location is hard to find.jack H.
The man was so helpful and very nice. We did not realize we got there and delayed his lunch hour, until we were finished with the paper work and were going out to the truck.. we felt pretty awful about that, but he said nothing and was very nice to us....Kathy J.
The only problem I had was that I reserved a 26ft truck and when I went to pick it up it was gone. It was rented to someone out of Hope BC and I was stuck with a much smaller truck that required more trips to move. The agent was very apologetic but I was not happy. If someone reserves a specific size truck then U-Haul should honor that or the rental should be free.dana D.
Customer did not leave a comment.gordon S.
Customer did not leave a comment.john R.
When I dropped the truck off, the person was on lunch break and the office was closed. I called them to confirm they received the truck and that everything was in order and the person was very friendly and professional on the phone. I can't comment on the above questions since I was not able to enter the building.josef W.
Customer did not leave a comment.Philip W.
Give a bit more KM's for the renter. I owed about $1.80 (ish) because I was 3km over the allotted mileage. As long as the renter doesnt rat-bag the truck, and pays for the fuel, overages shouldnt really be a thingKevin K.
Customer did not leave a comment.Sharon M.
One tail/signal light was burned out and they told me oh it will be fine and never fixed itBill E.
Customer did not leave a comment.Mitchell W.
Customer did not leave a comment.Lonnie N.
Customer did not leave a comment.RAYMOND W.
Customer did not leave a comment.JASON S.
Customer did not leave a comment.David M.
keep goingal B.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.Darcy C.
I am glad that I had someone with me who could help with the techno way of doing things. thank youLinda E.