Counter help was very knowledgeable and helpful. Also very courteous.
CURTIS C
Customer Reviews for Mesa Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lady was rude. “Locked in price” kept raising.
ALEJANDRINA G26 foot truck knowwhere to park and nobody working
ROBERT WI reserved the rental using the app as I have done in the past. My reservation was for a 5:00 pm pickup. I arrived at the location 15 minutes early and the office was closed. A sign on the door stated that they would be back at 5:15. In reality the office agent did not return until 5:30. I called the office and only got VM. The truck I rented was fine, but I would not go to this location again.
Darin MThe lady at the counter was super sweet and professional.
SANDRA MWas wondering if you offer a first responder discount?
THEODORE BI really don’t know honestly these was my first time and all went really well quick and smooth!
Osvaldo SCrystal went out of her way to make sure I could get my rental an hour before opening, and she came in on her day off as well! Great customer service, i will recommend this facility anytime I have the opportunity to.
William WHad such a great experience. We were greeted so cheerfully and helpful. She made the experience so nice. I will come back for sure.
HEATHER CNothing to improve. The office personal was the best and very helpful.
BRAD TLet them know this location is a storage facility so you can find it easily.
GAIL WThere was a lot of long white dog hair in the uhaul and I didn’t have a dog, so pretty poorly cleaned when first got the uhaul. But overall pretty good experience
ALYSSA WNothing service was excellent
Gregory WService was spectacular
Ricky WThe lady was very nice and helpful nothing else needed
RICHARD PI got a receipt for 45 dollars and some change, but I got charged 53 dollars
Said EWind shield was dirty. Fortune ly I didn't have to do much drivingy
Ralph NGreat service. I would use them again.
DENNIS DNot suitable for dropping off a tow-behind trailer. Staff was very friendly, and the process was excellent-the issue is trying to get a trailer dropped off is very difficult
Charlie CCrystal was fantastic from my first phone call to when I returned the truck. Super helpful and friendly. She was very nice.
Alison QLennell was fantastic. Great personality and customer service.
CONNIE MNone young women was wonderful
Lanise JI forgot to tell you, but the sun visor feel out when I opened it. It goes back in easy, but it feel out just as easy. I would recommend making it more secure, or at least inform the driver beforehand. Other than that, great service, Crystal was very polite, informative, and patient when answering my questions. Overall great job. Thank you
Daniel TKrystal was absolutely amazing to work with - helpful, accommodating and kind - both securing the rental unit and also returning the U-haul. Very much appreciated after a long 2 day across country move. She went above and beyond which you don't come across often anymore. She clearly is skilled at her job and created a welcoming environment.
JE HBe open the hours you say you’re open don’t close in the middle of the day. Had to sit outside in 110 degrees for 45 mins
JOSEPH WCostumer service awesome 👌
Eddy NNothing. U-Haul makes moving easy. Your customer service is excellent.
Daniel MNice, professional and very helpful.
James BParking was limited for a larger truck
Steven SThe return process was not well done. The app kept timing out and/or restarting.
Kimberly ZCleanest Uhaul I have rented to date. Staff was super nice and the facility was spotless to include new paint.
Robert GI tried to change my drop off location and could not get any help on website so I called the help number and they couldn’t change the location so they transferred me to scheduling and I was on hold for over 30 min before I hung up and just went to the original location to drop off, not a very good customer service plan, very disappointed for the price I paid to rent a small trailer
ANTHONY TCustomer service was excellent!
Herbert EVery helpful and pleasant
mark sThey open when they feel like it, and even after being late, will give you an attitude and demeanor as if they are high on opioids.
Adam SCouldn't ask for better service. I would recommend them to others. They go above and beyond to help their customers. We had a great experience using our vehicle. It was on time. Everything went smooth we were very pleased.
angela STo make sure that the inside of the cab is wiped down. The the windows inside and outside were extremely diety. The low tire symbol was on and no inside cab light
tom cCrystal was great and so accommodating! Great business presentation and friendly!!
CHERYL MExcellent service!
GUADALUPE EFriendly and helpful staff.
MONROY MKrystal is awesome!!
AMY CGreat customer service!!
Roy KParking was exceptionally difficult with the truck and small lot
Sarah GNo improvements. The ykung kady working yesterday was amaxing! She was nice and efficient.
DEMONT ATold after I picked up the truck, by phone, that the drop off facility was changed and had to drive over 20 miles to new locations. I don’t understand why.
Kirk Dwas treated very well from Desk attendant. She acted very pro like. Enjoyed the ride.
SAM BGreat help!
CAROLYN SKrystal was amazing!!!! Super friendly and super helpful!!!!
JAMES STruck only had 500 miles on it, brand new truck. Everything worked out very well!
TODD BEverything was great. Both ladies I spoke to yesterday and today were great and quite helpful!! Thank you!!
KORRITA DThe employee working was fantastic, very helpful and went above and beyond to help with my situation. The truck pickup process with the Uhaul 24/7 however, was terrible. The lock code on my truck did not work and had to be cut off. I had to wait until the office opened which negated the convenience of 24/7 pickup, and significantly delayed my moving timeline.
Taylor CTop notch assistance, knowledge and communication by Krystal. She is excellent !
MARK SQuick, friendly service!
TANSHANAY T