I was told to ask the cashier for the code to get the key. He didn’t have it. Told me to call David and gave me his number. I called David and he didn’t answer. Texted and no answer. Waited 15 minutes then he told me to call the owner. I called the owner. He answered. I told him I need the code to get the key for the U-Haul. He said okay hold on. He then hung up on me and called the cashier. After a few minutes the cashier opened the lock and retrieved the key. It took. Almost 25 minutes. Whenever I pick up at the other Addison location the U-Haul app gives me the key code. This location needs training on how to do the same. I was late delivering balloons due to this issue. Not happy with this location.
KAREN B
Customer Reviews for Metro Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took an extra 30hr to get the key for this U-Haul as the staff do not know the protocol. While I appreciate their early hours/convenient location, this took time from already overly booked moving day.
John NWhen I got to the Metro Fuel location, the gentleman at the counter gave me a number to call to get the code for the lock box located on the side of the building. The number that I called did not answer and I had to leave a voicemail. I called this number multiple times within a span of 20 minutes and did not hear back, have not heard back and it is now the next day. The clerk stated that when he calls no one answers, so he gives the number to the client to call. I had to call U-haul support and talked to Marcus, who was an absolute life saver, for him to be able to look up my reservation and give me the code to get the Kay. We arrived at 9:57 for a 10:00 am pick up and was not able to get the key and drive until 10:45 am. Drop off was fine with no issues, but we were due to be at a location after pick-up and I gave enough time if there were any complications with the reservation, and still ended up 20 minutes late. Would not recommend this location due to absolutely no communication or expectation of urgency.
Dorothy NCash station cashier had difficulty checking me in. It took almost 40 minutes. Cashier needed to take care of customers buying cigarettes, lotto tickets, beverages, etc.
Ronald G