Customer Reviews for Metro One Stop
(U-Haul Neighborhood Dealer)

233 reviews

7490 W Colonial Dr   Orlando, FL 32818

(407) 649-6577

Location Hours

  • Mon-Sun: 8 am - 8:30 pm

Services at this Location:

Contact Us

(407) 649-6577

7490 W Colonial Dr
Orlando, FL 32818

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The One Stop location is as good as it gets, no improvements needed here. They are extremely informative, helpful and professional. I would give them an excellent plus ++++++! I have rented 6 trucks within the last several months and the service and cleanliness of the vehicles has been exceptional every time.

DAVID S. 
Rating:
1.0

You guys charge me for the wrong miles. now your charging me for a dolly I didn't even use. I will never use you guys again.

Khadijah I. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Best service

Gonel N. 
Rating:
5.0

Muy bueno

NELSON R. 
Rating:
5.0

Customer did not leave a comment.

JeanClaude D. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Everything was great 👍

ROBERT L. 
Rating:
1.0

THERE WAS FRAUD.. I RETURNED THE TRUCK HOURS EARLIER BUT SOMEONE FROM THAT GAS STATION USED THE TRUCK AND ACCUMULATED 5.89 IN TOLLS. I NEVER HAD TO GO THROUGH A TOLL BOOTH.

CAROL D. 
Rating:
5.0

Customer did not leave a comment.

CASMAN M. 
Rating:
3.0

I never received a final receipt? I would like one!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Fernando A. 
Rating:
5.0

Customer did not leave a comment.

LAVENNIA D. 
Rating:
5.0

Customer did not leave a comment.

ELOUISE F. 
Rating:
5.0

Everything was great.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

ROMAN T. 
Rating:
4.0

Customer did not leave a comment.

YONEL M. 
Rating:
5.0

Everything was great

MATEOS A. 
Rating:
3.0

Customer did not leave a comment.

ENNALYSE L. 
Rating:
3.0

Customer did not leave a comment.

JOSETTE V. 
Rating:
5.0

Customer did not leave a comment.

TAMARA T. 
Rating:
5.0

Customer did not leave a comment.

RUDYARD G. 
Rating:
1.0

They told me a price and they took out almost double my card and I am not satisfied with the explanation, they should explain everything I have to pay before.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER Q. 
Rating:
5.0

Customer did not leave a comment.

CARA H. 
Rating:
5.0

Customer did not leave a comment.

Eva P. 
Rating:
5.0

Great service all around.

ROHAN K. 
Rating:
1.0

I rented the hard to drive truck and had it for 1 day, returned the truck with the same amount of gas or very close to it. While waiting on my ride, watched the guy who rent the trunk to me pull the gas pump, with the truck running to run the gas I put in it down to charge me more money and I did call to complain, but got no where. If god can help me, I will never rent from Metro one stop ever. I have never experience this as long as I rent my hard earned money to move.

MARGIE B. 
Rating:
5.0

Customer did not leave a comment.

ALLAN S. 
Rating:
5.0

Great location

david L. 
Rating:
1.0

Answer the phone. I tried calling for 2-3 hours but no answer. Not even an answering machine to leave a message. I had a vehicle breakdown , my alternator went out and I had to get my other vehicle to bring trailer back. I was trying to let them know I may be a little late....you know...so I wouldn't be charged for another day. But I was. And I finally got an answer on the phone at 5:25 pm. After they had charged me another day. He should have told me I was late and that he charged me again. so I wouldn't have had to bring the piece of #$%@ back by 6:30. I was 2-2.5 hours late because of vehicle breakdown 1.5 hours away. I know it's only $29. But I've spent alot of money at Uhaul in the last 6 months. look at my account history. Thanks anyways, I probably find an alternative next rental. Just a very bad day and this extra charge really makes it worse. I didnt need to rush and try to get it back......Sincerely,Very Diappointed.

DENNIS K. 
Rating:
5.0

Fast and convenient. Thank you

Irina B. 
Rating:
5.0

Customer did not leave a comment.

WISELINE F. 
Rating:
4.0

Customer did not leave a comment.

Levonte J. 
Rating:
5.0

My husband and I rate are moving service max and his helper top stars the highest their service was excellent professional and courteous thank you for recommending them we will use your service and recommend you to everyone else that we know thank you

Mary ann B. 
Rating:
5.0

Customer did not leave a comment.

Orlando M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Marie J. 
Rating:
5.0

Customer did not leave a comment.

AGNES M. 
Rating:
5.0

That s fine

Fednor S. 
Rating:
5.0

Customer did not leave a comment.

ADRIA N. 
Rating:
1.0

I was over charged. I only used vehicle for 3 days at $30.00 per day And I filled tank up to half mark when it was returned.. I was charged 173.00.. I was over charged. My number is 321.616.2494

WESLEYANA P. 
Rating:
4.0

Customer did not leave a comment.

PRIMO Q. 
Rating:
5.0

Customer did not leave a comment.

XAVIER L. 
Rating:
5.0

Staff is very friendly and hospitable.

EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

TREVOR M. 
Rating:
5.0

Very friendly and helpful.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
2.0

Customer did not leave a comment.

SHERLEY F. 
Rating:
4.0

Customer did not leave a comment.

GUTENBERG D. 
Rating:
5.0

Customer did not leave a comment.

Marco O. 
Rating:
5.0

Great service

ROMARIO J. 
Rating:
5.0

Customer did not leave a comment.

Edward l W. 
Rating:
5.0

Greatest service people are excellent!!

DAVIDGEORGE C. 
Rating:
5.0

Keep doind what u are doing.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

ELIAS V. 
Rating:
3.0

I didn't ask for the 10.00 coverage and seems like I was over charged

CONSTANCE Z. 
Rating:
5.0

Great easy going customer service. Very friendly and helpful!!

Darin S. 
Rating:
1.0

They don't show you the contract they don't give you no contract you don't say nothing and the rip you off this suck everything you have the worst place to go don't you ever try to go there

WALESKA G. 
Rating:
1.0

Customer did not leave a comment.

STANLEY L. 
Rating:
5.0

Everything was great

Sharon A. 
Rating:
5.0

Great service and rental price.

CHARLES B. 
Rating:
5.0

Everything is fine

ANDRE P. 
Rating:
5.0

The guy that helped me initiate the rental was amazing!!!! Extremely helpful. Went above and beyond. I was extremely impressed!!

RACHEL Q. 
Rating:
5.0

Customer did not leave a comment.

Sandford W. 
Rating:
5.0

We rent a truck from them every week now, very helpful and nice staff. Always willing to work with you

CECIL E. 
Rating:
5.0

we become now, always use this location, excellent service always

ADRIEN C. 
Rating:
5.0

Customer did not leave a comment.

CLEANTE J. 
Rating:
5.0

Swift transaction and quick

evangelana P. 
Rating:
5.0

Thanks for your excellent service that was given to my family and I ...you guys are Awsome

NATALIE M. 
Rating:
5.0

Great service. Keep doing what you are doing.

CECIL E. 
Rating:
5.0

Customer did not leave a comment.

PERRY M. 
Rating:
5.0

Customer did not leave a comment.

EVAN H. 
Rating:
5.0

I'll always go there from now on , it was Quick and easy process .

Beverian B. 
Rating:
5.0

I got exceptional service! I was accommodated an extra day when I really needed it and they were able to do that for me the process was super smooth super fast and the great people.

CLINTON R. 
Rating:
5.0

Customer service is great thank you

BOLTE B. 
Rating:
1.0

Bad customer service

ATTASSIA C. 
Rating:
5.0

Customer did not leave a comment.

LAVENNIA D. 
Rating:
5.0

Quick service and clean truck

Tiffany M. 
Rating:
5.0

Everything about my first truck rental was great!!!!

VERNESSA K. 
Rating:
1.0

You take over than you supposed to get on my account.

Wallsend B. 
Rating:
5.0

Great and fast service. good location.

ALFREDO S. 
Rating:
5.0

like the location and clean trucks, nice friendly employees

WADSON S. 
Rating:
5.0

They Always help me, always clean trucks and jolly people

ADRIEN C. 
Rating:
5.0

Cleanest trucks, fast service and great pickup location.

Wilbert A. 
Rating:
4.0

Customer did not leave a comment.

MARIE M. 
Rating:
5.0

Customer did not leave a comment.

LENISE M. 
Rating:
4.0

Customer did not leave a comment.

vincent N. 
Rating:
5.0

Very helpful people, will refer it to all people for Uhaul rental

Oliver J. 
Rating:
5.0

Quick competent and friendly. This was an excellent transaction.

MICHAEL R. 
Rating:
5.0

We had just had a horrible experience with Penske and in panic mode we called this location. The gentleman that helped us was so kind and patient and ready to help us. He turned an extremely stressful and horrible morning into a delight with his caring attitude and wonderful customer service!

Henry L. 
Rating:
5.0

Customer did not leave a comment.

PAULETTE M. 
Rating:
5.0

YES YES YES CLEAN TRUCK

MARTIN R. 
Rating:
5.0

FAST SERVICE VERY HAPPY PEOPLE GOOD SERVICE

Thomas H. 
Rating:
5.0

Great Location and nice friendly service, keep up the good work

PIERRE S. 
Rating:
5.0

fast and good service clean truck cleanest truck with uhal ever

Thomas` H. 
Rating:
5.0

Customer did not leave a comment.

CURT B. 
Rating:
3.0

This location over charge me I had an U-Haul for 5 hrs and they charged me as if I had for an whole day and I only went 15 miles.... but I originally told the guy 20-25 miles didn't reach that limit at all I'm about to dispute my charges and get someone on my legal team to handle this because the location told me they don't set charges it's the U-Haul corporation that does it's goes straight to corporate

BRITNEY G. 
Rating:
3.0

Customer did not leave a comment.

BEATRICE L. 
Rating:
5.0

Customer did not leave a comment.

Haeman S. 
No reviews have been submitted for this location.

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