Check the AC on this truck. It works 1/4 of the time then runs warm
Kimberly S.
Customer Reviews for Metts Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like to know why I was charged $384 instead of 248. Truck was turned in early and with plenty of gas
Oscar P.Metts is, without a doubt, the friendliest and most professional Uhaul dealer that I have ever dealt with. They really were "on the ball" and had me directed to a parking spot, checked over, unhooked, and checked out in minutes. All with smiles on their faces. Thanks!
Karl K.Ellie was the best! She was awesome
MITCHELL R.Tina was awesome and very helpful.
Jay G.Great service. Very accommodating
Michelle L.Trucks are very clean and excellent service
Michelle L.Update you website to show actual hours open on Sunday. TThe office opens at 11AM not 8AM on Sunday. The nice lady said she has been trying for a long time to get this corrected.
Milagros N.Unit was ready when I arrived, helped me to install and double check lights and paperwork was all handled internally by the staff. Very professionally handled. Job well done.
Jeff O.They were amazing and even had storage for us.
Melba B.The young lady was very friendly and professional. I would definitely recommend this site to my friends.
manuel R.Might be the rudest customer representative I have ever spoken with. Unprofessional and not helpful. Super unsatisfied with this rental
Michael S.Very nice and clean establishment. Staff was very friendly and professional.
Joan D.You're doing great! Keep up the good work!
GIBRIL K.satisfied. Ellie and Tina are great
Tammy M.Tina Metts was especially helpful.
Charles P.Best Uhaul experience I've ever had. My rep was super helpful and knowledgeable and made my experience very easy. I will only rent from this location in the future.
Erica T.They need to pay attention to when you choose other payment after check in when closed. I had a question about my final total they wanted to charge me so I chose other. They still charged my card and never contacted me ( I reached out when the charge happened) then they text me from a non uhaul associated number
Brandon E.The best facility i have been in.
JAMES B.Staff was friendly and helpful I was extremely satisfied with service and would highly recommend!
Mayra B.Extend the hours
Richard B.The tow trailer was not available on Saturday when we scheduled to pick it up. Not there Monday when we changed it to pick up then, was told we would have to drive to another city1&1/2 hours away to pick up one. Finally got one 5 hours later than we were scheduled to pick it up! Made us run very late on moving to another state
Anthony W.Elie was wonderful! She went above and beyond for me with my u-haul experience. Everyone is so nice! Always nice and clean. Highly Recommend 👍
KAREN S.Customer service was great!
TIMOTHY S.She was extremely courteous and informative about the rental. Provided alternative suggestions that saved me money. Thankful to accept the affordable liability insurance available. Will strongly recommend this location to anyone!
JAMES W.People were super nice, helpful and a real pleasure to work with They were so nice to work with.
Neil S.Awesome staff.
Kennetha K.Great and friendly customer service.
BARRY S.The folks there have been very helpful and friendly.
BOBBY G.Very friendly and helpful
Martha B.Eli is a wonderful representative. Very professional. Thank you.
BARRY S.The experience was exceptional in every way. Staff was friendly, knowledgeable, efficient, and thorough. Equipment operated flawlessly.
CHERYL M.Not a thing. Everything was great couldn't be more happy with Metts storage and U-Haul. Ellie was a great help and explained everything to the T
FREDERICK O.Great customer service.
CLEVELAND H.We used this storage facility for nearly 3 years and the staff was always friendly and helpful. The facility was always clean and well maintained; if I needed to store my belongings somewhere again I would return to Mets climate control. Awesome place and awesome staff!
Paul T. | Overall ExperienceVery professional and helpful
Shadrach P.Karen @Metts was super helpful and location was very well maintained. Craig the field manager helped me locate a truck on super short notice!! Jim@ J&S guided me to Craig because he was unable to find the truck size I needed. Great teamwork!!
KARRIE H.The staff at Metts climate control storage is very friendly, customer focused, and knowledgeable. They made sure that any questions and concerns were addressed and that we were completely satisfied. We will definitely use Metts in the future and highly recommend them.
Monica F. | Overall ExperienceThe lady at front, was very nice and very professional at the same time. My apologies for not remembering her name right now, not a good thing on my behalf.
LUZ A.We spoke to the office staff twice by phone. They could not have been nicer or more accommodating. Although this location is a little off the main road, I highly recommend it.
Christopher B.Gas tank was not full as I was told before leaving the facility. For a 30 mile round trip I had to pay $20 for gas to fill the tank! Not fair since that last user did not fill the tank. I compared the gas gauge when I left and how it looked full after I filled it. I suggest people provide a receipt that shows they filled the gas tank. Thanks
LYNDA L.We wanted to rent something in Greenville nc and had to drive an extra hour to get the truck. We should have been given more notice than the day before that the truck was not available in Greenville
Kevin S.Karen was very helpful and great to work with on checking in and out.
dale g. | Overall ExperienceKeep being friendly and everything nice and neat
TIMOTHY T.Metts is an excellent facility if you want to have all your belongings in the same condition they were in when you stored them even if it's long term when you retrieve them. Great facility will definitely use again if the need arises. Arlene Phillips
Arlene P. | Overall ExperienceVery nice staff, I used the outside storage lot, it is well maintained with fresh rock. Best prices in New Bern
caleb h. | Overall ExperienceVery well maintained facility and a gold star Staff could not have been more friendly and helpful.
Jodi or Dewey D. | Overall ExperienceGreat place to rent and store. Highly recommend!
TINA M.Karen is awesome to work with. I would highly recommend using this location over any others.
Tina M.Very helpful, highly recommend.
Mark P.You all are the greatest Thank you
TICHINA W.Karen is a pleasant and knowledgeable person to deal with. Thanks
CHRISTOPHER H.Karen was the best. Love her.
Patricia S. | Overall ExperienceThe lady who assisted me was AWESOME!!!! I believe her name was Karen - she did an outstanding job taking care of me before and after returning the Uhaul trailer. As a small business owner I know the challenges businesses are having with help and Karen represented Metts UHaul in an excellent manner!!!
MICHELLE L.The folks at the location were extremely helpful and even came out on a Sunday to assist us when the online app wouldn't connect and Uhaul customer service wouldn't answer the phone (EXTREMELY FRUSTRATING!). Thus, the folks at Metts Climate Controlled Storage were a GIANT HELP and without them this rating would be way worse, all aimed at UHaul. Thanks!
Larry S.Karen and I are now essentially bes friends. From the time we knew we were moving to New Bern and would need a short term storage unit she was friendly, so helpful and was someone I called with questions about logistics for our trucks and everything. The facility is amazing, but Karen but out experience over the top. Thank you Karen and U-haul for getting us to New Bern!
Emily B. | Overall Experience