Customer Reviews for Metts Climate Controlled Storage
(U-Haul Neighborhood Dealer)

79 reviews

301 N Glenburnie Rd   New Bern, NC 28560

(252) 638-1835

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8:30 am - 1 pm

Services at this Location:

Contact Us

(252) 638-1835

301 N Glenburnie Rd
New Bern, NC 28560

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8:30 am - 1 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

She was extremely courteous and informative about the rental. Provided alternative suggestions that saved me money. Thankful to accept the affordable liability insurance available. Will strongly recommend this location to anyone!

JAMES W. 
Rating:
5.0

People were super nice, helpful and a real pleasure to work with They were so nice to work with.

Neil S. 
Rating:
3.0

Customer did not leave a comment.

Jared K. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Awesome staff.

Kennetha K. 
Rating:
5.0

Great and friendly customer service.

BARRY S. 
Rating:
5.0

The folks there have been very helpful and friendly.

BOBBY G. 
Rating:
5.0

Customer did not leave a comment.

Helen W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Very friendly and helpful

Martha B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Eli is a wonderful representative. Very professional. Thank you.

BARRY S. 
Rating:
5.0

The experience was exceptional in every way. Staff was friendly, knowledgeable, efficient, and thorough. Equipment operated flawlessly.

CHERYL M. 
Rating:
5.0

Customer did not leave a comment.

WANDA A. 
Rating:
5.0

Not a thing. Everything was great couldn't be more happy with Metts storage and U-Haul. Ellie was a great help and explained everything to the T

FREDERICK O. 
Rating:
5.0

Great customer service.

CLEVELAND H. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Very professional and helpful

Shadrach P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Karen @Metts was super helpful and location was very well maintained. Craig the field manager helped me locate a truck on super short notice!! Jim@ J&S guided me to Craig because he was unable to find the truck size I needed. Great teamwork!!

KARRIE H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
2.0

Customer did not leave a comment.

ANNA-MARIA P. 
Rating:
5.0

The lady at front, was very nice and very professional at the same time. My apologies for not remembering her name right now, not a good thing on my behalf.

LUZ A. 
Rating:
5.0

We spoke to the office staff twice by phone. They could not have been nicer or more accommodating. Although this location is a little off the main road, I highly recommend it.

Christopher B. 
Rating:
5.0

Gas tank was not full as I was told before leaving the facility. For a 30 mile round trip I had to pay $20 for gas to fill the tank! Not fair since that last user did not fill the tank. I compared the gas gauge when I left and how it looked full after I filled it. I suggest people provide a receipt that shows they filled the gas tank. Thanks

LYNDA L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

We wanted to rent something in Greenville nc and had to drive an extra hour to get the truck. We should have been given more notice than the day before that the truck was not available in Greenville

Kevin S. 
Rating:
5.0

Keep being friendly and everything nice and neat

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Great place to rent and store. Highly recommend!

TINA M. 
Rating:
5.0

Karen is awesome to work with. I would highly recommend using this location over any others.

Tina M. 
Rating:
5.0

Very helpful, highly recommend.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

Johnetta L. 
Rating:
5.0

You all are the greatest Thank you

TICHINA W. 
Rating:
5.0

Karen is a pleasant and knowledgeable person to deal with. Thanks

CHRISTOPHER H. 
Rating:
5.0

The lady who assisted me was AWESOME!!!! I believe her name was Karen - she did an outstanding job taking care of me before and after returning the Uhaul trailer. As a small business owner I know the challenges businesses are having with help and Karen represented Metts UHaul in an excellent manner!!!

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

BONNIE D. 
Rating:
5.0

Customer did not leave a comment.

Roxanne H. 
Rating:
3.0

The folks at the location were extremely helpful and even came out on a Sunday to assist us when the online app wouldn't connect and Uhaul customer service wouldn't answer the phone (EXTREMELY FRUSTRATING!). Thus, the folks at Metts Climate Controlled Storage were a GIANT HELP and without them this rating would be way worse, all aimed at UHaul. Thanks!

Larry S. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Very friendly and professional. Set me up quickly and answered all my questions. Move in was great, and they even arranged for me to leave the rental truck at their facility instead of other place.

Bryan H.  |  Reservation 
No reviews have been submitted for this location.

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