Customer Reviews for MG Customs
(U-Haul Neighborhood Dealer)

97 reviews

2495 Arlington Dr   Colorado Springs, CO 80910

(719) 630-8096

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 630-8096

2495 Arlington Dr
Colorado Springs, CO 80910

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Was closed on Sunday so I was told to use the online app for checking out and in. Was very un-user friendly and had a bad experience all together. Forgot my appliance dolly that I was charged for and then on a Tuesday they weren't open until 10 am so had to use not so great app again. Will never use Uhaul again.

Julie S 
Rating:
5.0

John and Son were very nice and helpful since I walked in to store for pick up. I felt they really care for customers. I will recommend and will be returning for my next move to this location.

Elizabeth P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
2.0

I spent almost 30 mins trying to access the key. While doing that the system updated the account that I had the keys and accepted the condition of the vehicle/equipment which I get as unable to do. The backend needed to be swept out and the equipment I ordered was not in the vehicle as requested

Christonie Z 
Rating:
3.0

Small lot, other cars semi block spaces to park and backing a trailer up with other cars there is not easy

Colten D 
Rating:
5.0

Customer did not leave a comment.

Cassidy L 
Rating:
3.0

Customer did not leave a comment.

Randall B 
Rating:
5.0

Excellent customer service!

Mary A 
Rating:
5.0

Customer did not leave a comment.

Victor a 
Rating:
4.0

Positive experience, took care of their customer and found a solution to my need. Will rent again from this location

Robert B 
Rating:
5.0

Customer did not leave a comment.

Holly G 
Rating:
5.0

Customer did not leave a comment.

Hector C 
Rating:
5.0

Enjoy the great condition vehicle's.

Steve E 
Rating:
4.0

Customer did not leave a comment.

Ryan L 
Rating:
4.0

Customer did not leave a comment.

Ryan L 
Rating:
5.0

Nothing. Great customer service, fast, convenient and easy.

Antoine L 
Rating:
4.0

Customer did not leave a comment.

peggy n 
Rating:
1.0

MG Customs is an awesome business. The experience we had was not negative toward them at all. But we had one issue after another with the uhaul.com side of things. The self checkin registration was a nightmare and wasted 40 minutes of our time we paid for. The site kept skipping steps and not giving us the code or letting us know which vehicle was ours. We were also quoted $35 for 8 hrs because everything was within 5 miles, well we used it half the time and spent $59. There's two taxes and some other bogus charges they tack on last minute. After all is said and done I'll just be asking a neighbor next time. Customer service couldn't help us figure it out and the whole experience was just negative. MG Customs kept a clean uhaul and all that was legit on their side but I'm fine never using uhaul again.

Brittany G 
Rating:
5.0

thank you at MG for helping us rent a great truck at a good price!!! we hope to be back soon possibly next week if it is available. -Joseph @ Sub4 Development

Joseph B 
Rating:
4.0

I'd recommend people for the price and for the gentleman that assisted with pickup but after that not really within 20 minutes of driving the truck I got told basically the whole truck that need to be serviced and unfortunately I forgot to take a picture of it and then when I return the vehicle the gentleman that took the key from me was just so dismissive and nonchalant when I first walked in the door as if I was bothering him or interrupting him even though they close at 7:00 and I was standing there about a quarter to 6:00 in which case I was told I'd be emailed my phone receipt which I didn't get into almost exactly 24 hours later the following night and then early this morning technically almost 2 Days later for some reason my card was trying to get ran again when I already paid up front.....idk the pickup guy was great tho

jade s 
Rating:
5.0

Customer did not leave a comment.

Zhengping X 
Rating:
5.0

Customer did not leave a comment.

Diana R 
Rating:
3.0

Customer did not leave a comment.

valerie m 
Rating:
4.0

Customer did not leave a comment.

Edwin G 
Rating:
5.0

This is a great location.

KIMBERLY B 
Rating:
5.0

Customer did not leave a comment.

Betty C 
Rating:
2.0

Customer did not leave a comment.

Lauren S 
Rating:
5.0

Great Customer Service

Rodney H 
Rating:
5.0

The service was excellent!

Sonya B 
Rating:
5.0

John…John Jr were incredible!!! I felt at home there and will recommend this place to everyone. The store is clean and vibrant with life. Everyone I came into contact with were helpful and even fun to do business with!!! Thank you guys and even grandpa for making me smile and for all of your help.

Deborah F 
Rating:
5.0

Give the same service

Charlie M 
Rating:
5.0

Customer did not leave a comment.

Ephantus M 
Rating:
5.0

Nothing! I had a great experience at this location.

PAULINO V 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

The guy that helped me was awesome

david a 
Rating:
5.0

Customer did not leave a comment.

angie K 
Rating:
5.0

Customer did not leave a comment.

Jessica Q 
Rating:
5.0

Customer did not leave a comment.

Phillip F 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Vincent G 
Rating:
3.0

No contact drop off

Lisa R 
Rating:
5.0

Customer did not leave a comment.

Mike O 
Rating:
1.0

The text link supposedly timed out while I was trying to report the truck only had 7/8 of a tank and that the cab was dirty and whole front of the truck had bug parts all over to include the windshield being filthy with bug splatter and the inside had a film of dirt and streaked to the point it was hard to see through the glare. The person handling the rental had no idea where the keys were and no interest in taking care of me or the equipment. I had to find the truck and check it out on my own.

Robert E 
Rating:
5.0

Dope place

devoughn H 
Rating:
5.0

Thank you for your help.

Jennifer N 
Rating:
4.0

Customer did not leave a comment.

Quincy C 
Rating:
5.0

Customer did not leave a comment.

Beverly S 
Rating:
4.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer service was exceptional and were very helpful

Kelly P 
Rating:
5.0

Everything was perfect

Tiago D 
Rating:
5.0

I originally was routed to a different location when I made my reservation online that only had one-way trucks. Thankfully I went there early and they helped me resolve the issue, but it did take me longer than it should have to get my truck due to that mistake. Both locations were excellent and I highly recommend them.

Brian T 
Rating:
1.0

Had reservation set for 4:00 pm did not get out of there intill 5:15pm only had a 1/2 tank of gas When returining to the drop we agrred on they said we had to take to another location. Poor service

RONALD R 
Rating:
5.0

Customer did not leave a comment.

Ulysses A 
Rating:
5.0

Customer did not leave a comment.

Jerry E 
Rating:
4.0

Make sure they have someone specifically working on U-haul rentals so customers are not waiting for service based on the other businesses that are part of the store.

Debra H 
Rating:
4.0

The staff was extremely helpful. I have no improvements

HARRY H 
Rating:
5.0

Everything went smoothly Was treated very well

SHERYL M 
Rating:
5.0

Customer did not leave a comment.

Kay W 
Rating:
5.0

No problem with the location. When it comes to the U-Haul Truck Share 24/7 process, I strongly recommend you improve the U-haul app. It took longer than necessary during pickup (i.e. the app wouldn't take pictures sometimes and the process had to be restarted from the beginning several times). The app also did not complete the return process (i.e. I tried to take the required picture of the odometer and gas level but the picture never uploaded and the app kept looping back to asking for the picture again). I could not proceed to the next step in the process because of this and had to physically ask for assistance to complete the return.

Louie C 
Rating:
5.0

Great service from Jesse.

LAURA M 
Rating:
5.0

Nothing, the employees were great, kind, professional, knew what they were doing. The truck was clean, you could tell it was recently washed, ran great. Overall it was great how it all worked out.

BARNEY A 
Rating:
5.0

The sales ppl were very nice and got us what we needed.

CHARLES F 
Rating:
4.0

Customer did not leave a comment.

MAURICE M 
Rating:
3.0

The pickup and drop off locations were fine but the entire experience in between was absolutely TERRIBLE. Storage reservation for a room that didn’t even actually exist and wasn’t available, sent to multiple locations, completely wrong information, different information depending on the location, charged for extra day when I was specifically told I wouldn’t be, ZERO customer service available. It was a nightmare especially considering I’ve never had an issue in the past. Such a disappointment.

Lauren M 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W 
Rating:
5.0

Customer did not leave a comment.

Belinda C 
Rating:
3.0

Customer did not leave a comment.

ROBERT J 
Rating:
5.0

The process was easy, what I rented was there on time waiting for me, check out process was quick and hassle free the check in process was the same. Dependability even on my short notice. Friendly staff. Basically an overall good experience. Will be renting again.

Tikisha P 
Rating:
3.0

Customer did not leave a comment.

Nathan F 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R 
Rating:
5.0

Customer did not leave a comment.

CHARLES W 
Rating:
5.0

The truck was very clean, but the truck had a hard time shifting out of third gear. Please was great and the customer service was excellent.

Benjamin C 
Rating:
5.0

Customer did not leave a comment.

KENTON R 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K 
Rating:
5.0

Mi gente came thru. All the other uhaul company’s were closed on a Sunday. Also found out that they also do car service, stereo equipment sold and they have instillation. I’ll definitely recommend them !

Maria S 
Rating:
5.0

Honestly the experience was great. I like the shop and the team is excellent.

FOREST S 
Rating:
5.0

Jimmy was amazing! He went above and beyond for us knowing we had movers coming he made sure we taken care of and had everything ready for us even before the store opened. He was wonderful to work with and gave us a rundown on the equipment making sure we were comfortable before he left.

JENNIFER M 
Rating:
5.0

This was probably the best Uhaul experience we have ever had! Thank you for making our pick up and drop off quick and easy!

JESSICA S 
Rating:
5.0

These guys were quick and did the return really fast. It was so easy.

Norman D 
Rating:
3.0

Not a lot of room to hook the dolly and load the car. Small parking lot, busy facility.

WADE H 
Rating:
5.0

Customer did not leave a comment.

PATRICK S 
Rating:
5.0

Give them the great service I received.

Daniel V 
Rating:
3.0

Customer did not leave a comment.

Forrest P 
Rating:
4.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Customer did not leave a comment.

Hikmat R 
Rating:
5.0

Keep doing what you do! Excellent!

Michael M 
Rating:
4.0

Customer did not leave a comment.

Jason W 
Rating:
5.0

Customer did not leave a comment.

Cristina L 
Rating:
5.0

Customer did not leave a comment.

JACKIE E 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O 
Rating:
5.0

Great Experience - Counter man was Knowledgable, Competent, Efficient, Helpful and Friendly - made contract and paperwork fast and easy - Hooked up equipment quickly and fast check-in on return - Excellent Service !!!

James K 
Rating:
2.0

Probably nothing . . . the underlying business (that rents U-Hauls as a side gig) had some rather intimidating people hanging around the rental counter - I think it would be off-putting to many people.

Richard W 
Rating:
5.0

Customer did not leave a comment.

grace v 
Rating:
5.0

Customer did not leave a comment.

Michelle G 
Rating:
5.0

Customer did not leave a comment.

Keith R 
Rating:
5.0

Offer military discount is all.. this location was very friendly also most are just U-Haul prices are getting to expensive

JOSHUA D 
Rating:
5.0

Nothing it was great!

Sandra M 
No reviews have been submitted for this location.

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