Customer Reviews for MGM Towing
(U-Haul Neighborhood Dealer)

182 reviews

1202 N Grand Ave   Enid, OK 73703

(580) 366-0621

Location Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm - 12 pm / 1 pm - 6 pm
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(580) 366-0621

1202 N Grand Ave
Enid, OK 73703

Services at this Location:

Location Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm - 12 pm / 1 pm - 6 pm
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Outstanding service!

TONY T. 
Rating:
3.0

Get off phone when helping someone

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Lester L. 
Rating:
5.0

Customer did not leave a comment.

RONNIE R. 
Rating:
3.0

None

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J. 
Rating:
2.0

Several people were scheduled to pick up items at 8 AM, and there was no one there until 8:15. The truck was a little dirty on the inside, but nothing major. I requested 24 moving blankets, but they only gave me 6, since they didn't have the key to the building where the rest were stored. They did offer to bring them to the house we were unloading, but we were mostly done by the time the guy called. The "check engine" light was on, and the oil pressure light came on while driving.

ROBERT M. 
Rating:
5.0

Very helpful!!!!

KATHLEEN E. 
Rating:
5.0

Customer did not leave a comment.

NELLDEEN E. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Great folks to work with.

James C. 
Rating:
4.0

Customer did not leave a comment.

RACHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

JESUS A. 
Rating:
5.0

Customer did not leave a comment.

JIMMY S. 
Rating:
4.0

Customer did not leave a comment.

Pamela K. 
Rating:
4.0

Customer did not leave a comment.

LeRoy W. 
Rating:
5.0

The truck I rented wasn't the cleanest. But it wasn't to the fault of Glen the owner. He went above and beyond to go power wash the outside and inside after the previous user and get me out on time. I saw the truck prior to this and it was disgusting. Glen have his best effort to get it done.

Gerrett S. 
Rating:
5.0

Customer did not leave a comment.

EDMUND S. 
Rating:
4.0

Customer did not leave a comment.

TONY T. 
Rating:
5.0

Customer did not leave a comment.

CARMELA T. 
Rating:
4.0

Customer did not leave a comment.

Crissa E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

MADISON J. 
Rating:
5.0

Nothing Very helpful straight forward i will recommend this location again. Robert Brooks

gmail.com B. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Jerika A. 
Rating:
5.0

The guys was so helpful and fast to get me going. I would come back here next time if i needed an U-Haul. I would say go check it out for yourself.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Stephnie S. 
Rating:
1.0

Improve the online check in system. Tried to return my truck and kept telling me the mileage was lower then when I got the truck so had to add a zero and ended up getting over charged with no money back.

MELISSA T. 
Rating:
5.0

Customer did not leave a comment.

Elora R. 
Rating:
4.0

Customer did not leave a comment.

ROY A. 
Rating:
5.0

Customer did not leave a comment.

SHAREKA C. 
Rating:
5.0

Nice people to deal with.

Michael A. 
Rating:
2.0

Customer did not leave a comment.

KAY B. 
Rating:
3.0

Customer did not leave a comment.

BLAKE H. 
Rating:
4.0

It was nice and laid back, plenty of room to drop the trailer. Friendly operator.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

nanci M. 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
5.0

first time I rented from U-Haul , or any rental place. Went smooth.

KATHLEEN G. 
Rating:
1.0

We were overcharged and have been promised a refund numerous times. It has been over a week and we still don't have the refund.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Jackie L. 
Rating:
1.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Roslynd C. 
Rating:
5.0

He was very friendly and helpful! Would definitely Recommend!

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

The staff member who helped me was friendly. The return process was very quick and easy.

Breana S. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
1.0

There was no place to park at the facility and we had to hunt down someone to help. We were directed to a lot across the street and had to find a place to park the trailer ourselves and trailer was never inspected.

Nancy M. 
Rating:
5.0

Excellent service. Drop the cargo van. It handled like car and was easy to load from the big side door and twin back doors

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Chavon K. 
Rating:
5.0

I think they would go way out of the way to help get it done for a customer

Kent S. 
Rating:
3.0

Truck had not been swept

WILLIAM A. 
Rating:
2.0

We did online check in and when we got there they said their machine was down so we had to redo it all. I was in their office an hour to get the truck ??Also we got charged $50 more than our online price ????

CHRIS F. 
Rating:
4.0

they were friendly and helpful answered all my questions

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
2.0

The was called the the morning and was told that the site I was suppose to pick up the trailer was not a available. And had to go 20mi out of my away to get the trailer. The said That I would get a extra day because of that. I sure did. And was charged for it. There was no one on site. I had to call a number and wait for someone to arrive. Although the lady that showed up was very nice and helpful. Still took a lot of time. She had to reenter everything I did on line when I ordered the trailer. I dont understand how a 75.00 rental turned into 120.00! That is ridiculous. I never did get a itemized receipt

Ricky R. 
Rating:
5.0

Great! Excellent service.

Bridgett R. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN E. 
Rating:
5.0

Excellent customer service

Nelson M. 
Rating:
4.0

Glen was so nice and made sure I was able to get a truck. Can't Thank you Glen for your determination in getting a truck for me.

Lanita W. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
3.0

I had a hard time getting in touch with place, however they were one if not the only place open on a Sunday which was convenient. The gentleman was nice.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Very friendly and interactive. All went very well.

Cheryl N. 
Rating:
5.0

Fantastic folks to work with! I wouldn't hesitate to recommend MGM Towing.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Alec B. 
Rating:
5.0

Customer did not leave a comment.

ann B. 
Rating:
5.0

It was nice to feel like I was being personally attended to... when I returned the trailer I noticed a couple that was setting up for a major move getting the extra help that I am sure they will appreciate also!

Ray P. 
Rating:
4.0

Do a little better job notifying the pick up location, especially if it is a change from the original place

ELIZABETH C. 
Rating:
3.0

I tried to call this location twice and it went to voicemail both times. I had to knock on the door and she almost did not answer the door. Actual drop off was a separate location. I did not like dropping off the vehicle and leaving the key under the seat. I did not like leaving it like that.

Jody G. 
Rating:
5.0

Customer did not leave a comment.

TIERRA S. 
Rating:
5.0

Customer did not leave a comment.

ann B. 
Rating:
5.0

Equipment was clean and well maintained. The staff was friendly and easy to work with we will gladly do business with them again.

Amanda H. 
Rating:
2.0

I rented an enclosed trailer when I got it home I had to clean it out before I could use it. The yard was across the street from the business and when I dropped off the trailer the guy walks out and says just take it over there and drop it off. Also the link that I was sent for the inspection did not work.

Toby R. 
Rating:
4.0

Seemed very laid back but made the drop off fast and easy.

Kacie P. 
Rating:
4.0

Customer did not leave a comment.

Penn C. 
Rating:
3.0

Van was not washed. Covered with bug splatter. Had to take it by car wash myself. So I returned it in the exact condition I got it in, covered in bug splatter.

Tracy S. 
Rating:
3.0

Truck and box both dirty.

Randy G. 
Rating:
1.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

LYNDAL L. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

RAE G. 
Rating:
5.0

Customer did not leave a comment.

Eston S. 
Rating:
3.0

I don't have any problem with these locations my problem is with the reservation dept over the phone.my reservation got changed and I didn't get what was promised I had to go with a smaller trailer.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

chelsea S. 
Rating:
5.0

Customer did not leave a comment.

howard K. 
Rating:
5.0

Really nice lady , excellent service.

Magda P. 
Rating:
5.0

Customer did not leave a comment.

Tony T. 
Rating:
3.0

Customer did not leave a comment.

roger P. 
Rating:
5.0

Customer did not leave a comment.

jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
No reviews have been submitted for this location.

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