Customer Reviews for MGM Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MGM Towing

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

travis M.
Rating:

It was very useful thank you glenn here in Enid ok

William A.
Rating:

Customer did not leave a comment.

RICHARD G.
Rating:

Customer did not leave a comment.

Angie F.
Rating:

Customer did not leave a comment.

Derrick B.
Rating:

Don't over charge, Don't quote when you're going to charge whatever you feel. If on rental you have free miles don't bill for the free miles after the rental is done. Would not recommend you haul Services again.

DANIEL D.
Rating:

Customer did not leave a comment.

ANGELA C.
Rating:

Customer did not leave a comment.

Brenda S.
Rating:

Customer did not leave a comment.

Brannon B.
Rating:

Great guy

Jeff O.
Rating:

Customer did not leave a comment.

Jeffrey L.
Rating:

Customer did not leave a comment.

Harold F.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

No help unhooking. No paper trail of the return. Lot it almost impossible to navigate. No attendant at return lot. I took pictures to protect myself. Lot in a high crime area.

Rachel B.
Rating:

This location is always helpful and so kind. Will not go anywhere else!

Charles R.
Rating:

The location where the trucks were parked was half a block away and across the street from the "office" so drop off was a bit confusing. Although I returned the truck a day or two ahead of schedule, I still got an email the following day reminding me to return my truck, so it appears the information on my return was not entered until few days later. Still, it was nice to have a return location close to where I was going- thanks for that!

Denton W.
Rating:

Customer did not leave a comment.

Todd G.
Rating:

Customer did not leave a comment.

patricia L.
Rating:

The customer service was very good.

James F.
Rating:

Customer did not leave a comment.

Christopher A.
Rating:

Took more than 90 minutes to rent trailer due to representative unfamiliarity with Uhaul rental portal (elsewhere, I've been in-and-out in less than 30 minutes). Furthermore, I had major issues with trailer wobble--later discovered that rear right tire had only 8psi...I hope this was an isolated incident, but the representative did not check tire pressure prior to releasing trailer to me. Major safety issue.

Clyde S.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

Roxanne M.
Rating:

Was expensive for a 86 mile one way trip.

RANDOLPH R.
Rating:

Lower the rates.!! Price was outrageous for me to rent a tow dolly for a 3 hour trip.!! And it was returned as soon as I got home.!!

brandy C.
Rating:

Did not put in my drop Off location, so I couldn't drop off after hours online. I called customer service to help me and the lady was very rude. Not happy with my after hours customer service experience at all. If they can't help you after hours why have them available?

DAVID F.
Rating:

Customer did not leave a comment.

Douglas M.
Rating:

Free coffee

Jimmie R.
Rating:

Not very happy with U-Haul. I was first told a location near me had a 10' truck on the date I needed. A couple of days before I needed the truck I was informed of different location , further away, would have the truck. I went to pick-up the 10" truck and the only thing he had was a15', a dirty dolly and no furniture pads.

Zachary F.
Rating:

The truck battery post is lose, it died on me several time and about half the the time I would have to pop the hood wiggle the battery post to get it to start

William R.
Rating:

Customer did not leave a comment.

David D.
Rating:

Customer did not leave a comment.

Maura S.
Rating:

We were pressured into buying insurance which uhaul isn't licensed to sell. The truck wasn't swept when we picked it up. The steering wheel felt loose as we drove. The return location seemed to not want us to drop off the truck. The office we first rented from insisted that I would only be permitted to rent a uhaul if my husband's contact information was submitted (I was with my 26 year old son; my husband was in another state). This was insulting considering that in June, I had rented a uhaul truck in my home state of California. I'm outraged.

john M.
Rating:

Owner was extremely helpful. Uhaul computer system didn't work. Owner had to phone Uhaul to have them enter transaction.

Kelby C.
Rating:

Customer did not leave a comment.

TERRA B.
Rating:

Customer did not leave a comment.

Stephani Q.
Rating:

Customer did not leave a comment.

Rusty P.
Rating:

Customer did not leave a comment.

Justin P.
Rating:

I first tried to rent from Kings Rental in Hennessy OK. I would appreciate someone from U-Haul contacting me because someone needs to make that experience right with me. Something is very wrong with using the 24/7 service on a mobile device at this location and I wasted ALOT of time and fuel and drive miles for nothing and also COULD NOT get any assistance from the woman on the other end of the line who I called while discovering this would not work. Once again I hope to get contacted about this issue. justin.patocka@gmail.com

Rodney J.
Rating:

Customer did not leave a comment.

Christopher W.
Rating:

Employee auto enrolled me in insurance when i had denied it online. Assumed I wanted it without asking, had to catch it in the subtotal. Next time, querry the customer. I believe that's a requirement.

terry M.
Rating:

Customer did not leave a comment.

Jonathan H.
Rating:

Customer did not leave a comment.

Douglas K.
Rating:

Very helpful.

wess B.
Rating:

Great service

CRYSTAL H.
Rating:

Customer did not leave a comment.

jim W.
Rating:

the price was $14 higher than quoted online. He added 50 plus dollars insurance without permission. Otherwise it was good.

Sharon S.
Rating:

Customer did not leave a comment.

James R.
Rating:

Customer did not leave a comment.

Cheryl R.
Rating:

Customer did not leave a comment.

MARQUIS F.
Rating:

Customer did not leave a comment.

Taylor D.
Rating:

Absolutely 100% above and beyond service!

Joey B.
Rating:

Customer did not leave a comment.

Brent P.
Rating:

Customer did not leave a comment.

Jessica P.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

eric N.
Rating:

Great customer service didn't have the truck I needed but they found one and went and got it for me thanks guys

lashai B.
Rating:

Customer did not leave a comment.

Maureen J M.
Rating:

Customer did not leave a comment.

Matt W.
Rating:

Customer did not leave a comment.

wayne S.
Rating:

Customer did not leave a comment.

conte M.
Rating:

Glen and Lori were very professional and nice to rent from!

carolyn S.
Rating:

Too many vehicles parked in a small lot. Not inviting at all. The office was not very clean and had to wait to even go into the office because of a dog having to be put away in another room. He did consent to sweep out the truck for us since we had not been told to do so; which we appreciated that task.

Kim N.
Rating:

Customer did not leave a comment.

Eric A.
Rating:

There was a bit of confusion as another U-haul location contacted me regarding the car dolly I added to the process. I'm not sure what could be done to avoid that in the future but it caused some angst that did not need to happen.

Lucy N.
Rating:

Customer did not leave a comment.

enwin W.
Rating:

Customer did not leave a comment.

Jamie C.
Rating:

I did not like having to go on line to order a truck at location 12 miles from where I was moving from then end up going 140+ miles to get it then going back 140+ miles to load it then 140+ miles back to where I was moving to. I think you should have charged from closest location.

cindy K.
Rating:

Customer did not leave a comment.

KINGKINI A.
Rating:

Customer did not leave a comment.

MARQUIS F.
Rating:

Superior service over all other UHaul dealers in Enid area. Glenn went above and beyond for Marquis Furniture and he will have all our future business and my personal business as well.

Susan C.
Rating:

Customer did not leave a comment.

sherri S.
Rating:

Nothing

Alejandro C.
Rating:

Awesome customer service! Even came back after hours to make sure I had everything connected right.

Justin J.
Rating:

Customer did not leave a comment.

TERRY B.
Rating:

Customer did not leave a comment.

GERALD A.
Rating:

Very good service.

CASEY S.
Rating:

Customer did not leave a comment.

Daniel N.
Rating:

Customer did not leave a comment.

david G.
Rating:

I don't know what the reason but we were almost charged additional money. It wasn't until my non-English speaking friend called me to speak to the personnel that these charges were dropped. I wonder why?

Tom C.
Rating:

I've always used this uhaul location. I find it convenient and close to my home. The people care and they will assist you in a friendly manner...

JOHN A.
Rating:

Customer did not leave a comment.

Rachel N.
Rating:

Need better pricing.

Susan S.
Rating:

Customer did not leave a comment.

TIMOTHY W.
Rating:

Customer did not leave a comment.

jacob L.
Rating:

The truck had a malfunctioning tire pressure sensor that kept giving erroneous low pressure alerts for the right rear tire. Uhaul.com screwed up my order; I had reserved a 10ft truck and got a confirmation email for a 10ft truck, but the online system recorded it as a 15ft truck. The manager of the pickup location had to coordinate with another store to get a 10ft because he only had 15ft at the time. He did an excellent job of working to fix an error from uhaul.com.

RONALD W.
Rating:

Customer did not leave a comment.

JULI L.
Rating:

Nothing this man does a great job!!!!

Justin J.
Rating:

Customer did not leave a comment.

SHERRY P.
Rating:

The service I received was excellence

AMANDA P.
Rating:

Very helpful, available on a weekend, and made it experience very easy.

Justin B.
Rating:

Customer did not leave a comment.

JC. H.
Rating:

I could not have been treated better. Thanks

JUSTIN D.
Rating:

The guy went out of his way to get the equipment we needed and delievered it morning of. Absoublty amazing service and was so very helpful!

nancy R.
Rating:

Nothing that I can think of. They were extremely courteous and accommodating as I needed to extend my rental and great to work with!

james M.
Rating:

No comments

Glen T.
Rating:

He doesnt use that place, he owns sevveral other ones. Yall sent us to one he doesnt use. Just rediculous you dont keep things current.

joanna M.
Rating:

Good customer service and flexibility.

Steven O.
Rating:

Customer did not leave a comment.

Landon D.
Rating:

Customer did not leave a comment.

MARY S.
Rating:

Glenn and Laurie were extremely helpful and professional. They were friendly and answered any questions we had. We would use this location again because of the service.

No reviews have been submitted for this location.

Back
To Top