Customer Reviews for Michelle Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Michelle Self Storage

Overall rating:

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Kimberly A. on


My pick up time was delayed 2 hours because this location did not open till 10. There was no one there at 10- the place was a deserted storage gravel parking lot with no personnel. We could have picked up the truck anytime... the keys were in the back of the unlocked truck, available to anyone. Glad the U-Haul phone rep could guide us through the process. And glad no one stole the truck we needed.

Robert D. on


First, had to travel 20 miles from my house 30 minutes away from the location that we reserved the truck for. The truck was ok but transmission shifted bad and fuel mileage was less than 8 miles to the gallon. Should have been given extra miles or something for the inconvenience.

John G. on


No where to drop off the key for the after hours return. Spent over 40 minutes on the phone with the 1800 trying to figure out what to do with the key. Wasted my time sitting there. Probably would stick with budget or Penske after this experience. Also, was charged extra for mileage, but you requested the change for both locations so why do I have to pay for the mileage (14 miles) to get to your pickup location further away. I’d like to be refunded the overage and someone in regional area to be noticed about the drop off

william T. on


Nothing to improve. Though not on site, Michelle was professional and patient through the paperwork process.

Chelle U. on


Customer did not leave a comment.

Cindy D. on


Easiest pickup experience we ever had with U-Haul