Customer Reviews for Michigan Avenue Mini Warehouses LLC
(U-Haul Neighborhood Dealer)

63 reviews

3917 Michigan Avenue Rd NE   Cleveland, TN 37323

(423) 473-2550

Location Hours

  • Monday - Friday:
    9:30 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 2 pm

Services at this Location:

Contact Us

(423) 473-2550

3917 Michigan Avenue Rd NE
Cleveland, TN 37323

Services at this Location:

Location Hours

  • Monday - Friday:
    9:30 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 2 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was very friendly and helpful. I will definitely use this location again in the future.

JERRY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

I could not have ask for a nicer service Representative great service

Jack A. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
3.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

LYNN E. 
Rating:
5.0

The ladies there were great!

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Nila R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Invest in more than one computer to serve customers, instead of making us wait 40 minutes after the reservation time to get service.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Rosa N. 
Rating:
5.0

Customer did not leave a comment.

Lawenda T. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Nothing the lady that helped me was awesome.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

I have rented storage space and rented U-Haul trucks since 2013 and have always had great service. Thanks Jim

JAMES B.  |  Overall Experience 
Rating:
5.0

The girls are very friendly and helpful.

LEONA P. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Lydia P. 
Rating:
1.0

Used the Uhaul app to make reservations for the uhaul truck, when returning the truck, the app nor the website would not accept a photo of the fuel guage/odometer, I tried for over 30 minutes to get it to work, called Uhaul, was on hold forever, no one ever answered. So I put the key back in the bed of truck, and put the padlock on it. I had no way to contact anyone about the return. Next morning I find out I was charged $162.00 on top of the original $110 because they said I didn't return it till morning and didn't refill it. I have a pic of the odometer and fuel meter to prove that it was returned with fuel and the time I returned it. Total rip off!!!! Your app and website are a joke, but I'm not laughing.!

TARA E. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

The inside of the truck where you sit was full of dog hair

Ashanta F. 
Rating:
5.0

Amazing customer service 😎

heather M. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Fast, friendly and efficient.

Danny P. 
Rating:
5.0

Highly recommend this location! Cayci was very professional, courteous and helpful. At times, she was the only one there but she keeps her cool and serves everyone in turn. I witnessed her cleaning out trucks, helping customers and working the computer. She is efficient and really knows what she is doing. GIVE THIS WOMAN A RAISE! She is a valuable asset and represents your company well. Show her that she is appreciated!!

Gary M.  |  Overall Experience 
Rating:
5.0

Cayci is phenomenal! Everything went so smooth. She really knows her job and is professional and courteous. She is a valuable asset and represents U-Haul in the best light. Show her she is appreciated and give her a raise or bonus! Every time I went to this location she was running it by herself. Cayci rocks!

Gary M. 
Rating:
1.0

Customer did not leave a comment.

Andre D. 
Rating:
1.0

Make sure staff counts their pads bc we were charged

ALEXANDER P. 
Rating:
5.0

Excellent check out person!

Jon P. 
Rating:
5.0

Customer did not leave a comment.

STEVE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymund B. 
Rating:
3.0

They let me leave lot with mo lights working on trailer.

Kellen L. 
Rating:
5.0

I can't remember her name but the sale rep was amazing.... she went above and beyond to provide excellent customer service......

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

OREN A. 
Rating:
5.0

The woman working the desk was nice and the process was quick.

PHILLIP O. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Overall the vehicle was clean, but there were debris on the floor that I swept out, and the same for the loading area.

Joe B. 
Rating:
5.0

Excellent staff. Very friendly, professional and helpful.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Teiyaria J.  |  Overall Experience 
Rating:
5.0

Awesome representative!

Precious Lou M. 
Rating:
5.0

Customer did not leave a comment.

Beniamin A. 
Rating:
4.0

I left the gas about an 1/8 lower than what it was when I got the vehicle. The reason for this was because the only gas station that I found in the area that had gas only allowed a ten gallon purchase due to the pipeline that was hacked feeds this area and no one has gas. So not only did I rack up extra mileage trying to find gas I also got charged an extra $8.50 for two gallons of gas that I was short. Considering how close I had the gas to the original point and that we are currently in a gas shortage to get charged for that is pretty crappy of uhaul to do. I put in the effort and went to six different gas stations putting extra mileage on the truck that I was charged for and then got charged for the gas not being all the way to the original point. So yeah if that is how uhaul is going to conduct business I'll probably refer people elsewhere.

Jerry G. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Pick up time was quick and the service was excellent

David O. 
Rating:
5.0

Customer did not leave a comment.

scott W. 
No reviews have been submitted for this location.

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