Explain in advance what the 24/7 login process is all about and how it works.Bradley H.
Empire RV Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Centre, AL 35960
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It was the worst experience that I have had with Uhaul. First I ordermy truck online 4 days before I needed it. I was charged $65. 4 days later I go to pick up my truck, no truck there and no one to help me there. I called Uhaul, they then sent my reservation to a new location. Got there, no one there to help me. I called Uhaul back, they finally sent me e message on how to pick up the truck myself. After all that, I was then charged another $125 I was supposed to have had the truck from 9am until 7pm. Total of 10 hours, but because of all of the crap I had to go through, I only had it for 7 and a half hours. Now, 2 days later, after I dropped the truck off and it was inspected, I received an email confirmation/receipt, the $125 was removed from my account and changed to $112.18. So I was charged twice. The truck that I never got to start with was $65. That $65 should have been refunded back to me. So why hasn't it?Joann S.
Our truck was ready to go with trailer attached. Very nice, roomy site. The furniture dolly, appliance dolly and packing quilts were not at this site. But the gentleman in charge found a nearby site for us to pick these items up. Appreciated!mary anne J.
Actually follow through with the instructions given over the phone by your customer service. Also, if you advertise there's someone on site with open hours, then it should be true. At this point I am busy telling everyone I know about the horrible experience I had by using U-Haul. I'm still waiting for a return call from the area manager.Lisa T.
Excellent customer service! Highly recommended. However, the after hours return process would not allow me to upload a picture. Also, the pre-registration would not allow for uploading a pic of my drivers license. Thank you!Donald B.