During the time we had it it rained. There was a leak in the roof of the truck. I was paying friends to help me move and it took over 15 minutes to get the rental completed-even though i had reserved it that morning. Moments after reserving the truck online I was sent a "U-Haul Account Verification Code: 270126" also a text that reads, in part: "Thank you for your reservation..." When i got to pick up location they told me I needed a different code and technically the vehicle was not reserved. What? So I had to stand there with the person who would be driving the truck dealing with all this. In a busy gas station with no where to stand really out of the way. I knew the driver would have to show his license when we got there, but it took 15 min and I was paying these people $60 per hour to help me. So in addition to the rental fee, the insurance and the gas I paid another $15 for this odd rental experience. In a busy gas stat
Darlene O
Customer Reviews for Mid City Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very convenient
Kim DVery friendly
Donald SEasy process. Rep was awesome! Just down to earth and on your level.
John BThere seemed to be a computer glitch at the end when the truck was returned for processing. Hopefully, it will be discovered and remedied before the next rental.
Raymond GYou charged close to $300 go fuck yourself. I’ll never use this shit company again and will never recommend anyone to use it again. Fucking highway robbery clown fucks.
CHRISTIAN CVehicle was ready with no problems
Calvin JHelpful and friendly staff .
Kenneth KSuper easy to rent. Super nice people.
Suzanne SExcellent customer service
ROBERT VThe Owner is super nice
SHIRLEY MIt was a smooth transaction . People were vere courteous would recommend to friends and family
Richaetta GWry friendly, I’ll be returning
MICHAEL RVery professional, fast, quick, and easy!
BIANCA V