During the time we had it it rained. There was a leak in the roof of the truck. I was paying friends to help me move and it took over 15 minutes to get the rental completed-even though i had reserved it that morning. Moments after reserving the truck online I was sent a "U-Haul Account Verification Code: 270126" also a text that reads, in part: "Thank you for your reservation..." When i got to pick up location they told me I needed a different code and technically the vehicle was not reserved. What? So I had to stand there with the person who would be driving the truck dealing with all this. In a busy gas station with no where to stand really out of the way. I knew the driver would have to show his license when we got there, but it took 15 min and I was paying these people $60 per hour to help me. So in addition to the rental fee, the insurance and the gas I paid another $15 for this odd rental experience. In a busy gas stat
Darlene O
Mid City Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lorain, OH 44053
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very convenient
Kim DVery friendly
Donald SEasy process. Rep was awesome! Just down to earth and on your level.
John BThere seemed to be a computer glitch at the end when the truck was returned for processing. Hopefully, it will be discovered and remedied before the next rental.
Raymond G