Customer Reviews for Mid City Storage
(U-Haul Neighborhood Dealer)

982 reviews

3217 Harney St   Omaha, NE 68131

(402) 345-0399

Location Hours

  • Monday:
    10 am - 5 pm
  • Tuesday:
    10 am - 1 pm / 2 pm - 6 pm
  • Wednesday:
    10 am - 5 pm
  • Thursday:
    10 am - 6 pm
  • Friday:
    10 am - 5 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    9 am - 1 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(402) 345-0399

3217 Harney St
Omaha, NE 68131

Services at this Location:

Location Hours

  • Monday:
    10 am - 5 pm
  • Tuesday:
    10 am - 1 pm / 2 pm - 6 pm
  • Wednesday:
    10 am - 5 pm
  • Thursday:
    10 am - 6 pm
  • Friday:
    10 am - 5 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    9 am - 1 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Seth L. 
Rating:
5.0

Customer did not leave a comment.

Bakar Y. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Agent was extra helpful Very good all round,

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
1.0

This woman who rented me the truck overcharged me.she said it was $40 but then said I had to add coverage which brought it to around $79.00.I was an hour late and she charged me for another day.I attempted to go inside to discuss it with her but she jumped in front of the door and fought with me with the door not allowing me to open it.she screamed inside for her boyfriend to call 911 and said I was attacking her. I would like to be partially refunded if possible for the extra amount I was charged. Or at least for the second day. Her behavior was very rude and unprofessional I tried reasoning with her but as soon as she came out the door she was very rude.

Stephen N. 
Rating:
2.0

The lady who helped me was very nice. The truck was ready and was quick and easy to rent. However, the location doesn't stock packing and loading equipment like blankets and dollys, so she sent me to another location. I would have preferred that the website would direct me to a full service location.

David F. 
Rating:
5.0

Customer did not leave a comment.

MKathryn M. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
4.0

The staff was excellent

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Tonia S. 
Rating:
3.0

Customer did not leave a comment.

Douglas Y. 
Rating:
1.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Great service and excellent customer support!

Palanisamy N. 
Rating:
5.0

You guys help me out a lot awesome work feedback if I needed it you guys was right there on time thank you so much I will give you guys an extra extra thumbs up

CLAUDETTE A. 
Rating:
5.0

Customer did not leave a comment.

Yongqin L. 
Rating:
4.0

Provide ramps for the 10X10 trucks

John S. 
Rating:
5.0

Customer did not leave a comment.

Cristal M. 
Rating:
5.0

Weekend access hours were not the most convenient. Extending Saturday hours would have helped me many occasions.

brenden f.  |  Overall Experience 
Rating:
5.0

Your return phone app sucked. In particular the time allowed to enter the tempoary number so you can change your password if you forgot it like I did. I tried 3 or 4 times before I became frustrated with it and just figured I would pay the extra fee before I became really pissed, Other than that it was a great experence.

allen V. 
Rating:
5.0

Great customer service!

Derek C. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

They were great! Super friendly, quick transaction, and the gentleman and my fiance had an enjoyable conversation about the Fletch movies while I was dealing with the business. Thanks!

Kristen B. 
Rating:
5.0

Great storage facility! The staff is friendly and helpful.

Emily R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AE H. 
Rating:
4.0

Customer did not leave a comment.

CAITLIN O. 
Rating:
4.0

The utility dolley wheels were covered in clumps of dried mud.

KEVIN E. 
Rating:
5.0

Have used them off and on 4 years. Always friendly and helpful!

John W.  |  Overall Experience 
Rating:
5.0

Please be prepared to take walk-ins. You never know if a customer has an emergency. However, the gal who work on this day was very polite to us. Because of her we will come back.

JOSE G. 
Rating:
3.0

The woman who helped me at the location was fantastic. She was having trouble with another vehicle for another customer but she checked me in while simultaneously handling that problem. Very professional.

Spike B. 
Rating:
5.0

The service was great. The customer service helped tremendously.

DENISE K. 
Rating:
5.0

The whole process went really well.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN R. 
Rating:
5.0

Customer did not leave a comment.

Dustin K. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
3.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Truck needed new wipers, poor visibility in the rain. No cruise control, which would have been helpful.

BRIAN H. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

The storage unit worked perfectly for my moving needs. Facility was clean and safe. Payments were easy. I would recommend storage facility.

Dale A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

I have a storage unit. My truck was ready. I had no problems. I need to clean out a few items from my storage unit.

DALE A. 
Rating:
5.0

Just discovered this location near me. Privately owned/operated and great customer service. Only bummer.... I'd love to get a climate controlled 10x10 or 10x15 storage unit for my business use of storing furniture demos. Currently, they had none available. I will, for sure, call periodically and check for availability!

Gena D. 
Rating:
1.0

Truck needs maintenance, I wasn't told about the 160$ hold on my card and she wrote the wrong miles so ima get charged extra poor business strategy milking extra Monet out of ur customers

SOPHIA H. 
Rating:
5.0

Customer did not leave a comment.

Kendra A. 
Rating:
3.0

Customer did not leave a comment.

LEEZA W. 
Rating:
5.0

The woman working the front desk was extremely helpful!

Jeff B. 
Rating:
5.0

The trailer door was very hard to open until it was about an inch open then it was easy. FYI

PAMELA J O. 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
4.0

Customer did not leave a comment.

MARIAH T. 
Rating:
5.0

Customer did not leave a comment.

Tyler J. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Your internet fucking sucked! I couldn't get the location to work even after following dropping off the uhaul and has now cost me more because your shit doesn't work!

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Andrew K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
3.0

Customer did not leave a comment.

JAMES R C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Taye, the young man at the counter, was outstanding in every way. I had never rented a truck before, and he was very patient, knowledgeable, professional, and understanding, You are fortunate to have him, and my high rating is due entirely to my experience with him.

Kathy K. 
Rating:
5.0

You're great!

LENETTE H. 
Rating:
3.0

Customer did not leave a comment.

Hayes B. 
Rating:
3.0

Not make me drive halfway across town to pick up truck then try to charge me for extra miles.

William B. 
Rating:
2.0

Location was fine. Online reservation was amended with little communication. Pick up location was clear, but it was not clear that the reservation had been changed from one way to round trip. This caused us significant inconvenience.

JESSE E. 
Rating:
5.0

24 hour access would be ideal - otherwise, great rental experience

Gregory V.  |  Overall Experience 
Rating:
1.0

Your online app for automated pick up didn't work. I arrived at my scheduled time of 8:30 am, couldn't get the keys and this location doesn't open until 10:00 am. After waiting 90 minutes and talking with the employee he even told me the online app to get the keys often doesn't work.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

london M. 
Rating:
5.0

Easy location to find, very close. The person who helped me was friendly, professional, and did an awesome job checking me in quickly and thoroughly!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Don't release equipment if faulty regarding turning signals. Testing would allow repairs done or a substitute offered.

TROY C. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

The clerk was helpful and friendly, very informative.

Patrick B. 
Rating:
5.0

The staff were always friendly and helpful! This was a great spot for us and easy to access! Thank you!

Carol R.  |  Overall Experience 
Rating:
3.0

The person who was working the desk was not very helpful initially. We needed a ball and had to drive to Council Bluffs to get it. Plus this is not where we wanted to get the trailer. We wanted to get it in Council Bluffs but a previous customer returned it to the wrong place. And they didn't have the right sized trailer for us either so we were upgraded to a larger trailer for free. But it was a huge hassle. I don't understand why what we reserved wasn't in the place we wanted to pick it up from? I mean isn't that the whole point of making a reservation 2 months in advance? Unnecessarily stressful and a HUGE pain. Would not recommend!

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Frances H. 
Rating:
3.0

Customer did not leave a comment.

Heath C. 
Rating:
3.0

Cleaner truck

Matt T. 
Rating:
5.0

Bre is fantastic! Give her a raise!

Austin B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Briann was very helpful and accommodating. Nice, clean transaction. I will be putting in some good words in our next neighborhood newsletter.

JAMES T. 
Rating:
3.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
3.0

Customer did not leave a comment.

Orlynn O. 
Rating:
5.0

Customer did not leave a comment.

Travis David I. 
Rating:
5.0

You had wrong Drop-off location

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

sarah D. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

Clearer parking directions and instructions on where to leave the truck. Backing in with the big ledge behind is a little scary.

Alexander L. 
Rating:
5.0

I would have liked a furniture dolly, but this was unavailable for rental even though it was on my order.

COLTON R. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
1.0

Our truck was supposed to be ready to go at 7:30 am 5/17/21. We rented a 26" truck for a 1 way move to New Berlin, Wisc. from Bellevue Ne. The truck was not at the designated pick-up location and we had to get one in Omaha Ne. at 10:00 am. This created a domino effect that impacted the movers and hotel reservation. We were never contacted by U-Haul to tell us there was no truck available at the pick-up location. Absolutely a terrible way to run a business. I do not recommend using U-Haul for their moving needs.

Kenneth A. 
Rating:
5.0

This facility worked perfectly for me. The staff was always helpful and able to answer any questions that I had.Great location. Thanks!

charles m.  |  Overall Experience 
Rating:
5.0

Staff was very friendly

Shaun S. 
Rating:
5.0

Briann was extremely courteous and helpful in assisting us with our rental from check out to check in. The cost of the rental was a tremendous value. We will enthusiastically refer you to our friends who might need your services.

MICHAEL EDWARD W. 
Rating:
5.0

Very friendly staff and efficient service. Valued my time. I would rent from here again.

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE R. 
Rating:
2.0

Customer did not leave a comment.

SANDY C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Employee working was a knowledgeable and very helpful young man.

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

Shiloh R. 
Rating:
4.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

This was a great storage unit. There's always somebody there when the place is open. That is always a bonus. The people are always nice friendly and I like that the place is clean. I felt my stuff was safe I also felt that it was going to be kept clean. The only downside to this place is I think that they should have longer hours for a graveyard shift. I live in Texas and unfortunately coming back to Nebraska to try to grab my stuff with a little tough. But other than that the place is great if I ever needed another place in Nebraska I would definitely use this place again.

Roy W.  |  Overall Experience 
Rating:
5.0

Thank you for the excellent customer service. Very friendly staff.

Carla M.  |  Overall Experience 
Rating:
5.0

Always professional.

Ali k.  |  Overall Experience 
Rating:
4.0

Overall good but wish your Sunday hours had been extended for Chreighton move-in.

Bruce S.  |  Overall Experience 
Rating:
5.0

Worried about trying to rent a unit for my college aged son when I didn't live in Omaha. It was very smooth process - prompt, courteous, communication! Unit was clean, well lit and secure!

Cyndie W.  |  Overall Experience 
Rating:
3.0

A little further then expected. Nice staff.

Privacy R.  |  First Impressions 
Rating:
3.0

Manager was courteous in calling and finding out specifics of what I was looking for.

Privacy R.  |  First Impressions 
Rating:
4.0

Nice staff. Good unit where you can pull your car straight up to it. Climate controlled which is nice.

Privacy R.  |  First Impressions 
Rating:
2.0

Service good. Access average. Layout adequate, not ideal.

Privacy R.  |  First Impressions 
Rating:
5.0

Very friendly staff. Can bring car directly into the loading area. My only warning is that the 5x4x3 units are located high up. There is a ladder, but still hard with very heavy items.

Privacy R.  |  First Impressions 
Rating:
4.0

The staff was very helpful, and the storage spaces were clean and as described.

Privacy R.  |  First Impressions 
Rating:
3.0

On Site staff is friendly, Price is below market rate for conditioned space. downside, limited access hours, and you need to be let in by staff. no gate code. Good location.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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