Customer Reviews for Mid City Storage
(U-Haul Neighborhood Dealer)

893 reviews

3217 Harney St   Omaha, NE 68131

(402) 345-0399

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 10 am - 6 pm
  • Wed: 10 am - 5 pm
  • Thur: 10 am - 6 pm
  • Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(402) 345-0399

3217 Harney St
Omaha, NE 68131

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 10 am - 6 pm
  • Wed: 10 am - 5 pm
  • Thur: 10 am - 6 pm
  • Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You had wrong Drop-off location

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

sarah D. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

Clearer parking directions and instructions on where to leave the truck. Backing in with the big ledge behind is a little scary.

Alexander L. 
Rating:
5.0

I would have liked a furniture dolly, but this was unavailable for rental even though it was on my order.

COLTON R. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
1.0

Our truck was supposed to be ready to go at 7:30 am 5/17/21. We rented a 26" truck for a 1 way move to New Berlin, Wisc. from Bellevue Ne. The truck was not at the designated pick-up location and we had to get one in Omaha Ne. at 10:00 am. This created a domino effect that impacted the movers and hotel reservation. We were never contacted by U-Haul to tell us there was no truck available at the pick-up location. Absolutely a terrible way to run a business. I do not recommend using U-Haul for their moving needs.

Kenneth A. 
Rating:
5.0

This facility worked perfectly for me. The staff was always helpful and able to answer any questions that I had.Great location. Thanks!

charles m.  |  Overall Experience 
Rating:
5.0

Staff was very friendly

Shaun S. 
Rating:
5.0

Briann was extremely courteous and helpful in assisting us with our rental from check out to check in. The cost of the rental was a tremendous value. We will enthusiastically refer you to our friends who might need your services.

MICHAEL EDWARD W. 
Rating:
5.0

Very friendly staff and efficient service. Valued my time. I would rent from here again.

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE R. 
Rating:
2.0

Customer did not leave a comment.

SANDY C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Employee working was a knowledgeable and very helpful young man.

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

Shiloh R. 
Rating:
4.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer service rep was very polite and helped us move our trailer in the snow!

Daisy S. 
Rating:
2.0

The tires on the truck were bald and the office attendant was not helpful with rental questions.

Hannah L. 
Rating:
5.0

This was a great storage unit. There's always somebody there when the place is open. That is always a bonus. The people are always nice friendly and I like that the place is clean. I felt my stuff was safe I also felt that it was going to be kept clean. The only downside to this place is I think that they should have longer hours for a graveyard shift. I live in Texas and unfortunately coming back to Nebraska to try to grab my stuff with a little tough. But other than that the place is great if I ever needed another place in Nebraska I would definitely use this place again.

Roy W.  |  Overall Experience 
Rating:
3.0

The customer service representative could have been a little more helpful than they were. There was some things I didn't understand about the drop off and the mileage, I think they could've been a little more friendly and helpful.

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

Colton K. 
Rating:
5.0

I would recommend highly this was a much better experience than I had expected.

Michael P. 
Rating:
3.0

Truck was a little hard to find, and had to drive back around to the office to get moving blankets. Not super convenient with snow and ice on the ground.

Elijah S. 
Rating:
5.0

online check out took a little long but check in was easy

Michael W. 
Rating:
4.0

No issues.

Therese C. 
Rating:
4.0

Excellent customer service! Very friendly and helpful! Keep vehicle photos more up to date. There were scratches on the box of the 10' that were not in the photos.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

DAWN L. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
1.0

Customer did not leave a comment.

Davonte B. 
Rating:
5.0

Great experience working with you guys thanks again it's was Awesome

Eric M. 
Rating:
3.0

Hate self check in, but understand why you do it.

Garry S. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

Customer did not leave a comment.

Manuela T. 
Rating:
2.0

Random sites that are only partial sites is super annoying. If I'd realized I never would have asked to pick up there, I'd much rather drive further

Levi S. 
Rating:
5.0

Customer did not leave a comment.

Dalelisha S. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Colin G. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
2.0

1) They don't open until 10:00am and not 1 minute early. 2) They gave me the worst of the 5 trucks to choose from. 3) The gas tank was 3/4 full. It's hard to return the vehicle with 3/4 of a tank. It would be better Customer Service if it was just full when I picked it up so I could easily full it to return it.

DAVID R P. 
Rating:
5.0

Customer did not leave a comment.

MADALINE F. 
Rating:
4.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
4.0

My reservation was originally made at another location. The time was changed the day before my reserved date. Then when we went to pick up the truck it was not back from the previous customer. My new reserved time was from 10-2. No notice was given ahead of time that the truck had not been returned. A truck at this alternate location was found but we lost a half an hour from the 4 hours I paid for. Overall experience was not enjoyable and will likely not use uhaul again but the employees at both locations did the best they could given the situation.

Russ S. 
Rating:
3.0

Hard to open the door key was mess up i got change for cleaning when i left it clean

Efrain L. 
Rating:
4.0

They were very courteous! Plus when needed the truck for an extended amount of time they were willing to accommodate our needs! Again many thanks! Julie Winterfeld

Julie W. 
Rating:
5.0

It was painless. She took my name and keys and answered 3 questions about return. She said she would go out there later to look at truck and then she would email my final receipt to me.

Shawnee T. 
Rating:
1.0

The agent was rude and not helpful

XANDER J. 
Rating:
5.0

I did request moving pads that were not available when I checked in, so next time when I request items, please make sure they are available!!! Other than that, everything was great

Kevin D. 
Rating:
3.0

There were very few spots open- we took the last one. I would have been worried if there weren't any spots!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
3.0

Closed at 2pm on a Saturday.

John R. 
Rating:
4.0

Taye was professional, and straight forward to make a sell.

Prosha M. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
2.0

There was no sign indicating where to drop off trailers (which was on the opposite side of the building from where the entrance signs were).

rhonda P. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Awesome customer service!

Mark G. 
Rating:
5.0

It was our drop off location.

Tim D. 
Rating:
5.0

The young man behind the counter was extremely pleasant and knowledgeable.

Monica M. 
Rating:
1.0

they added unreasonable charges. They charged after hours fee that if they had called me could have been taken care of. They charged a cleaning fee For? And it was 25 dollars. How many brooms does that buy and I wish I could make 25 for 3 min. Of sweeping. I called the # given to me and the girl that answered said she would have this location call. Still not heard from them I will not recommend nor use ever again.

connie L. 
Rating:
4.0

Helpful customer service rep. The check-out process was very easy!

Megan A. 
Rating:
2.0

Location is hidden, there is only front desk was not very helpful I parked the trailer I was returning no one to help on backing up trailer or removing it from my vehicle I definitely would not recommend it it's self service basically.

MARCO S. 
Rating:
4.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

Edwin L. 
Rating:
5.0

Customer did not leave a comment.

TONI R. 
Rating:
3.0

The young man who was working was wonderful. His name was Taylor. The problem was with the system working correctly. My card was charged 4 times with strange amounts and was not promptly returned. I am not going to be using Uhaul for my future moving needs.

Connie K. 
Rating:
5.0

Customer service was top notch. The employee was happy, knowledgeable, and a true pleasure to work with, he deserves a large pay increase. Way above my expectations A+

Rod S. 
Rating:
5.0

I've rented U-Haul vehicles before but never had such an easy experience. The process of getting/dropping the equipment was really simple & convenient , I cannot think of anything of how the service can Be improve. Perhaps some handy disinfectant in the cab Thank you

Hilario L. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Shirley T. 
Rating:
5.0

Having WiFi available at the location would help on checking in and out due to the downloads necessary. Thanks.

Charles M. 
Rating:
5.0

Trailer leaked and part of the load got wet.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Young man helping us was well trained and knowledgeable about the trailer.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Craig O. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Johnathan C. 
Rating:
3.0

I had a terrible time trying to pick up with the uhaul app (before the place was open). Then the guy at the counter was just going to make me wait until I was approved through the app, which was taking over 15 minutes already, instead of just helping me. Here wasn't very friendly, but he did end up helping me and getting the job done.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

Imelda J. 
Rating:
3.0

The self return after hours, I spent 40 minutes trying to finagle to app and the website to return the truck. The website kept asking me to take pictures and when I'd take a picture it would start me over. I never got past taking the picture of the interior. Just took my back to the where it has the link to return the truck. I'm very phone savvy and a calm person. But this irritated me almost to the point of breaking. I ended up not doing it and calling in later leaving a message. All other parts of the service went well, pick up, driving and whatnot. Just this part got me on edge.

Benjamin R. 
Rating:
5.0

The chains were left very long and dragged on the ground for a couple hundred miles until it became dark and the sparks visible. People in other cars kept motioning for us to pull over. We did and put them out of the way.

kimberly B. 
Rating:
5.0

N/A

Tony P. 
Rating:
3.0

The employee working was named bri and she told me just less than a week ago she had been in COLORADO. Where there have been MANY confirmed cases of COVID-19. She needs to be self-isolated for a minimum of TWO WEEKS. It is completely irresponsible for her to come to work and for UHAUL to allow their employees to put our community at risk.

Gianna B. 
Rating:
5.0

Quick and easy. Uhaul attendant (Tray) was polite and Professional.

Margo F. 
Rating:
5.0

Customer did not leave a comment.

nathaniel A. 
Rating:
4.0

One of the tires was low. Upon examination, saw that the tire was worn down. Wires were showing.

Debra R. 
Rating:
2.0

Had dolley for two days called to let them know it charge me for another day. They called my reference contact after was rude and when I dropped off the same day after yelling them j would bring it back before closing the associate met me at the door took the dolly and stormed off. Xx

Arierona M. 
Rating:
5.0

Customer did not leave a comment.

Gage K. 
Rating:
5.0

Customer did not leave a comment.

marilyn H. 
Rating:
3.0

Hard to get to with large truck. Attendant very friendly and personable.

Brian S. 
Rating:
4.0

The truck I had read that it had 0% oil left....and it showed. Was loud and vibrated a lot the whole way.

Cody P. 
Rating:
3.0

Agent Breann was very rude , condescending and argumentative. She refuse to provide name of supervisor when asked to speak to someone else. She also stated she would be the only person working all day so there wouldn't be anyone else that could assist me. I informed her that her approach was unprofessional which she ignored and continued to talk over me to the point where I hung up and called the customer service number.

Candace P. 
Rating:
5.0

Customer did not leave a comment.

jon R. 
Rating:
5.0

Customer did not leave a comment.

Kumar V. 
Rating:
5.0

Thank you for the excellent customer service. Very friendly staff.

Carla M.  |  Overall Experience 
Rating:
5.0

Always professional.

Ali k.  |  Overall Experience 
No reviews have been submitted for this location.

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