Customer Reviews for Mid City Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mid City Storage

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Michael A. on

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Small location with not a lot of moving supplies in the waiting area. Customer service however was great! We moved our pickup time due to college graduation and they were more than accommodating.

Madeline T. on

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mark s. on

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Joey L. on

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Mobile check in was not so smooth without wi-fi connection. Van cargo area was not swept out. I did not receive the moving pads in the van that I had ordered and paid for.

Kristen H. on

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Adam M. on

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I was charged 3 times on my card!

BIANCA M. on

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Staff was very friendly and helpful with making a truck size decision. Thanks!

Stuart M. on

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The customer service rep at this Omaha store, located @ 3217 Harney St was delightful, to say the least.

Vaneisha B. on

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Fallon F. on

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I spoke with Samantha from a different location and she found us a U-Haul under extreme time constraints. Samantha wherever you are, you saved our already stressful moving weekend. Thank you so much for your calm demeanor and helping us get to Des Moines seamlessly.

Kay W. on

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MICHAEL A S. on

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I have used this location for years and always come back. Keep up the great service!

Dominic D. on

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A slight miscommunication on what was going on with my card and billing. The return process wasn’t made clear as I thought all I had to do was drop off keys. I thought I prepaid but actually they just put my card on hold. Had to go through an unknown online process and haven’t been charged for what I owe $97. When I was told to pay I was confused and thought I was being double charged. So I refused the charges. I would like to pay my balance sooner than later. Outside of this confusion everything was terrific and made my move a lot easier.

Hannah G. on

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Zachary H. on

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Theodore A. on

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Andrew V. on

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The staff was very pleasant. However, I would not recommend this location to a friend because our final calculated mileage was 22 miles over what we drove. I am not planning to argue the bill because we do not have photo proof of the mileage before we started our trip. Lesson learned for next time.

KELVIN C. on

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Great cvs. Will use it again

emily k. on

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I reserved a 17’ trailer earlier in the week. Upon arrival, they said it wasn’t available so my options were 15’ or 20’. It ended up working out with the 15’, although 17’ would have been ideal. I expect to get what I asked for especially reserving it days in advance.

Logan F. on

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Ned M. on

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Not much, very friendly and helpful staff.

Lori K. on

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RACHAEL B. on

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Carl’s customer service far exceeded my expectations. He made the process quick, and was extremely thorough, and was clear with instruction. I would recommend this location to others!

David G. on

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Aside from new wiper blades, everything, service included, was outstanding. Thanks for coming through in a pinch.

Nate N. on

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Great costumer service.

Troy C. on

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Quick and efficient check out system. Very responsive to late minute changes.

Carla M. on

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Thank you for the excellent customer service. Very friendly staff.

Kathrine P. on

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clide q. on

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Troy C. on

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Door to trailer was frozen, tough to open. Tough backing in to get hitched up; ice in front of trailer.

Ali k. on

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Always professional.

TYLONDA S. on

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Peter S. on

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Nancy K. on

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Don't change a thing. Smooth process. Helpful person.

John J. on

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The young man who helped us was very friendly and professional!

Katherine H. on

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This was a great experience. The young man who helped us was friendly, quick, and knowledgeable. The trucks were clean and well maintained. Renting took only about 10 minutes! I will go back here anytime I need moving help!

Tracy S. on

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The owner of this location is fantastic! He immediately makes you feel welcome and takes time to make sure you are comfortable with the truck before you leave. I would highly recommend for all rental needs!

ROSHUNDA W. on

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Sterlin B. on

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It would have been nice to have been informed about the checkin process. I had to get in and out of the vehicle several times to complete the return process. Each time when I got out I locked the vehicle and returned to the key drop area only to find out that I needed to sit the parking brake, get pictures of fuel, mileage, and cleanliness, I liked the app and turning my truck in that way, but it was just very frustrating to go back and forth through the process late at night and very tired.

STAHLNECKER C. on

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sarah N. on

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Michelle C. on

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Emily R. on

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Craig R. on

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Marv K. on

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Brandon C. on

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john f. on

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Robert D. on

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Jacobi G. on

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tony s. on

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Keep the good work.

gene h. on

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Kara W. on

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maud c. on

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You guys were very understanding about us not returning it when we said we would. I don't understand why, when returned the truck that we couldn't pay cash for it....

Jon B. on

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Michelle H. on

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All is good.

Carl B. on

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Friendly and helpful staff. We used the cargo van as our "tent" for the week-end....and boy were we grateful. We blew up a double aero mattress and stayed dry even through some terrific storms. I think you should advertise the advantage of a "tent" cargo van. Price is great, except for the extra high cost per mile. Rental car mileage is free.

Mary H. on

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I was to bring the truck back at 5/8 tank full. Impossible to hit this right on, and we all know that. I even questioned that when I picked it up and the man giggled and said "ya". So, I knew unless I was over substantially I was getting nailed. Great warm customer service feeling. Just have the trucks full and return full, much better customer experience, no guessing for anyone, clean and simple.

Lauren S. on

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Everyone was Super friendly! I always use uhaul for my moves because of the price and the great customer service.

Bruce S. on

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Overall good but wish your Sunday hours had been extended for Chreighton move-in.

Lisa M. on

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The owner gave wrong information. I asked if I can return the trailer early and he said yes even if the place is closed. He said to just leave the trailer there and the drop off place will get it the next day and that's it.

Nancy T. on

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Perfect service!

Cyndie W. on

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Worried about trying to rent a unit for my college aged son when I didn't live in Omaha. It was very smooth process - prompt, courteous, communication! Unit was clean, well lit and secure!

Monique L. on

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Stephen S. on

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John M. on

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Customer service was top notch. I will return to this location as long as they have vehicles available before visiting anywhere else...even if I have to drive an extra 20 miles.

Jamesia H. on

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kevin f. on

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Staff was great, very helpful. This was an excellent experience.

John W. on

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Andy was great!

Jordan S. on

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Kelly M. on

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Annette C. on

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Fast, friendly

Emily s. on

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Faye M. on

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Jeff M. on

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Nothing. The manager at this location was really upbeat and personable. Made the rental a very enjoyable experience. When I returned the trailer he called me by name when I came through the door. Would recommend this location to anyone.

Chris E. on

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Samantha B. on

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The guy who signed us in was very friendly and made my stressful morning so much better. The truck was well maintained and the whole process was a beeeze. I’ve always had some kind of complication come up when renting a moving truck but this was by far the best experience I’ve ever had. Thank you!

Katie D. on

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Dion B. on

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Carl is the man, made it extremely painless

Paul M. on

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Great job by all.

Chris P. on

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I was qouted 20 dollarsbut was charge 40 dolllars?? Not sure what happened and I can’t find my receipts

Marc P. on

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Eric G B. on

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Rachel W. on

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karen m. on

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A pleasant guy at the desk.

Jessica T. on

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Hard to find the building hard to find the entrance to the building. The lock he sold me was too small to close the U-Haul. The truck it’s self was not in good shape thought the truck was going to break down the entire ride back

Charlie T. on

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Great experience!

ray m. on

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The only thing. While coming from Omaha NE Once you get out of the cities, the trailer finder wells need a light so you know where you are in the lane

Randall V. on

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Robert N. on

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Rachael M. on

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Our pick up time for the UHaul got changed 1 day before our moving date, which caused a lot of stress and set backs. More warning would have been nice.

BANARDI T. on

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Andy was super friendly and helpful. We should up 15 min early and he was kind enough to open early for us to pick up our truck.

Angela C. on

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Karl was friendly, super helpful and patient. I really appreciate his willingness to go above and beyond to try to help us with our hitch problem when I arrived to pick up a trailer. Thankfully we were able to figure it out and was on our way in no time.

Patricia M. on

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Ashley P. on

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The guy that helped us was very nice and knowledgeable. Thank you

Timothy S. on

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I didn't catch the gentlemans name at mid city storage but he was very helpful after a long issue of problems I had in Colorado. I really appreciate the how helpful they were. Can't say so much for the website or the office in Fort Collins. Thanks again.

Margaret J. on

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Louis V. on

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omer t. on

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Warn people about the requirement to return with a quarter tank

Nicholas A. on

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I have never had an experience quite like this at U-Haul. Quite possibly the most disrespectful worker I have EVER encountered. Pure rudeness and flat out unacceptable behavior. I will not recommend this U-Haul place to anyone.

Ray A. on

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Ellie R. on

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Andrew K. on

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Brian B. on

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Jacob T. on

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Nothing. John was awesome!