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WILLIAM S
Customer Reviews for Mid City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and very helpful. Best customer service overall!
TUAN VMy order was changed the night before to a new location. When I went to pick it up at my scheduled time during hours, the place was locked and nobody was there. I then tried mid city storage and the lady helping me actually cared and felt bad I didn’t have the truck I reserved but she did not have one to lend out to me. She made some calls and found me a place to do mobile pick up. It was impossible to get the mobile pick up to work and the U-haul app wouldn’t even let me make an account. Called back to mid city storage and she was able to figure out how to get me a different size truck than I originally ordered but took it anyways. I then get an email saying I am to drop off this new truck at an entirely different state than where I was going. After that, I got a text saying I no showed my first appointment (the place where the doors were locked) and that I may be charged for it. The whole thing was such a mess and added so much stress to an already tiring day of moving. Would recommend having better avenues of communication.
ANNA PParking was not great. When I picked up the truck, I had to walk down a hill to get pictures of the back. The trucks were also so close it was difficult to get pictures of the sides.
ALEXANDER LThe staff was always helpful and answered my questions.
Kelsi M | Overall ExperienceFix the mirrors on the truck. They move while driving a bit
Amanda DMice & rat issues with significant droppings were a serious concern. Told they trap, yet the issues consistently persisted. This was the only issue, otherwise the facility was very acceptable. If this issue is addressed, an excellent rating will apply.
THOMAS B | Overall ExperienceIt was hard to find it, as we couldn’t see it! A tall sign would be helpful.
PATRIC PI was very frustrated at the fact that I picked up a truck near the location of where I lived, but then after moving across state lines 45 minutes into the next state over, I was not able to drop off the truck at the nearest location (Council Bluffs) to my new residency. The app said that I had to drive all the way back to the original pick up location, which i barely had time for because I was not informed about that so I did not budget time to drive all the way back. That is absolutely ridiculous and I will be calling to speak to a manager and expecting reasonable compensation for making the experience much more complicated than it should have been.
Ian LTruck breaks were not functioning properly and truck smelt like cigarettes.
JASMINE LThe young lady that checked us in was friendly, helpful and direct with instructions. She made a busy day less stressful. In an industry that lacks general customer service, she stood out and deserves a raise for representing your company professionally and with exceptional warmth.
Katy PThe best thing about this place is the customer service. Every person staffing the front desk was always very helpful and friendly. The hours on the weekends are sometimes inconvenient.
Wendy L | Overall Experienceabsolutely wonderful!! 5/5 would recommend!
Chelsea SThe customer service worker was great. He was kind and very thorough with explaining the process. However, taking the truck back and checking it in was a terrible experience. The QR code made me get a Uhaul app and then when I did get one, I clicked on active rental and nothing came up. I was able to complete the checking in for brining the truck back and now I have to be charged $20 because your QR code didn’t work properly
ZALIKA KStaff was super friendly. So easy to get in and out.
Brooke BThe check in person was very hospitable and helpful.
Bob OApp was very clunky - it took awhile, pictures kept popping up with error messages, and when checking the uhaul back in, the app crashed and wouldn’t allow me to get back into the reservation.
Coleman BNothing. This location was friendly, attentive and speedy. Great employee there, she's a keeper.
Craig MThis was my first time renting a uhaul and everything went as smoothly as it could. Midcity storage was so nice and helpful!
Riley STori is awesome! Very friendly and helpful. She deserves some kudos. Thanks!
Michael KCustomer service was great. Pick up ad drop off was simple and super quick.
PHiliP KThe clerk at the counter was extremely helpful and polite. She also helped me get the truck out of the lot by spotting me as I drove away.
John LStop forcing the use of an app that doesn't work. Lost nearly an hour of time because the app said location data wasn't working, even though the map showed me at the correct location.
Maloney FYou need to fix your 24/7 pickup. We were supposed to pick up our truck 2 hours prior to when we did because we couldn’t access the lockbox to get our keys. The app wasn’t working and when we called support we were on hold for 40 minutes. When someone finally answered they said we weren’t even registered for 24/7 pickup and there was no lockbox code for us to get the keys so we had to wait for the place to open. Then we didn’t get the dolly we needed and were still charged. Horrible service it ruined our moving day.
Emma BWhoever was working the front desk on the morning of 7/11/24; keep him, because he's very good at his job.
MICHAEL DThis was my first time using this location. I had an early reservation and was in and out in no time. The employee working was very helpful and ready to get me on my way. The location was clean and organized. My pick up and drop off was super easy. This will now be my go to location for my future U-Haul rentals. Thank you Mid City Storage
James CI made reservation at Pueblo West McCullough location and would have preferred to pick up truck there, but not a major dissatisfier.
Donald MYou really need a trash can outside the location. Had a soda cup in the cab and nowhere to throw it out when I returned the truck after hours. An outdoor trashcan would have been very useful. Thanks!
Michael KFriendly and professional service
Mark SService was great
Jason MThis location was closed when we arrived. We resent that we were charged for gas when we filled it up to the same amount we received at pick up.
Katlin AGreat customer service, will definitely be going back to this location for my uhaul needs
Rana VThe best costumer service I ever have
Victor MThe agent that helped us at this location was great - really personable, professional, polite and knew what she was doing under very busy circumstances. Sorry I didn't get her name - maybe TSKIPPER? It's is on the receipt. Would like to give her a shout out for doing a great job!
Erika SThe grandmother’s attic leaked in our truck so many boxes got soaked.
Christine NThe attendant was super friendly and helpful. Her customer service skills are top notch and I will definitely be returning to that location because of her.
Marcela MCheck in/out was so fast and easy!! Thank you for a great experience. We will be back for move-in this fall. Thank you
Andrea PRemote pickup was horrible. Drop off was painless and it was great to work with a human
Eric MI think you have done a Great job!!!!!!
Bob Lvery friendly staff!
kathy cExcellent service and very kind employee helping us!
Amy KTORI IS THE HOMIE! VERY PATIENT, A QUICK THINKER AND A GREAT COMMUNICATOR. IDC IT SHES OVERPAID BY P&L STANDARDS, GIVE THAT HARDWORKER A RAISE DAMNIT :)
Micah SThank you for the painless experience! Our sales representative was nice. Instructions were clear. Equipment wasn't new but worked well. Things went according to plan!
Joseph LUhaul representative at pick up location in Omaha was great. Had everything ready and completed all paperwork and hiokk up very quickly. She was very friendly and very professional.
Augustus CSeamless rental process . Very helpful employees!
Kim PNothing ever thing was great 👍👍👍👍👍👍👍
Johnnie JThe woman working (I didn’t catch her name) was extremely friendly and helpful! Strongly recommend this location. She was great!
Shannon Sna
Beverly BFriendly, helpful staff!
Benjamin GThe associate was very helpful and the truck I rented was clean and in good working order.
Sheldon BWhen we arrived to pick up the truck, I was afraid I might not be able to get it out due to snow. Due to frigid temperatures and snow, I was not able to do an adequate assessment of the vehicle prior to nor upon return of the truck. I called both customer service and spoke directly with the owner both were very helpful and understanding.
Tracy RI did not have any issues with Mid-City Storage. The only suggestion that I would make is having more convenient hours on work days for those who work during the majority of the current posted hours.
Amber G | Overall ExperienceThe lady that helped me was terrific! She went out of her way when we had a corroded light receiver to get it cleaned up for the lights to work and it was raining. She was fast and friendly!
James GStaff was Excellent!
SEAN CNot clear where to actually drop the trailer.
Regis AShe was helpful and it was really easy to drop the trailer off.
Kylie TThank You!
tavita sHello, this is excellent service from the lady who assisted me!! I congratulate her for her and Clay's excellent service and I recommend this location!! thank you very much for your services!! 👍🏼
VICENTE pThe woman who helped me was fantastic
Sean DBrean was always helpful and in good cheer!!
Vern S | Overall ExperienceWeekend access hours were not the most convenient. Extending Saturday hours would have helped me many occasions.
brenden f | Overall ExperienceGreat storage facility! The staff is friendly and helpful.
Emily R | Overall ExperienceHave used them off and on 4 years. Always friendly and helpful!
John W | Overall ExperienceThe storage unit worked perfectly for my moving needs. Facility was clean and safe. Payments were easy. I would recommend storage facility.
Dale A | Overall Experience24 hour access would be ideal - otherwise, great rental experience
Gregory V | Overall ExperienceThe staff were always friendly and helpful! This was a great spot for us and easy to access! Thank you!
Carol R | Overall ExperienceBre is fantastic! Give her a raise!
Austin B | Overall ExperienceThis facility worked perfectly for me. The staff was always helpful and able to answer any questions that I had.Great location. Thanks!
charles m | Overall ExperienceThis was a great storage unit. There's always somebody there when the place is open. That is always a bonus. The people are always nice friendly and I like that the place is clean. I felt my stuff was safe I also felt that it was going to be kept clean. The only downside to this place is I think that they should have longer hours for a graveyard shift. I live in Texas and unfortunately coming back to Nebraska to try to grab my stuff with a little tough. But other than that the place is great if I ever needed another place in Nebraska I would definitely use this place again.
Roy W | Overall ExperienceThank you for the excellent customer service. Very friendly staff.
Carla M | Overall ExperienceAlways professional.
Ali k | Overall ExperienceOverall good but wish your Sunday hours had been extended for Chreighton move-in.
Bruce S | Overall ExperienceWorried about trying to rent a unit for my college aged son when I didn't live in Omaha. It was very smooth process - prompt, courteous, communication! Unit was clean, well lit and secure!
Cyndie W | Overall ExperienceA little further then expected. Nice staff.
Privacy R | First ImpressionsManager was courteous in calling and finding out specifics of what I was looking for.
Privacy R | First ImpressionsNice staff. Good unit where you can pull your car straight up to it. Climate controlled which is nice.
Privacy R | First ImpressionsService good. Access average. Layout adequate, not ideal.
Privacy R | First ImpressionsVery friendly staff. Can bring car directly into the loading area. My only warning is that the 5x4x3 units are located high up. There is a ladder, but still hard with very heavy items.
Privacy R | First ImpressionsThe staff was very helpful, and the storage spaces were clean and as described.
Privacy R | First ImpressionsOn Site staff is friendly, Price is below market rate for conditioned space. downside, limited access hours, and you need to be let in by staff. no gate code. Good location.
Privacy R | First Impressions